Broadbench Reviews 

503
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being amazing, professional, and extremely patient, taking the time to understand individual requirements and provide clear explanations without overwhelming them. The service is frequently highlighted as excellent, with many appreciating the tailored and personalized approach that makes complex processes like securing insurance or mortgages smooth and stress-free. Reviewers often note the exceptional customer service, emphasizing the team's attentiveness, responsiveness, and ability to provide ongoing support and guidance. Many people also commend the company for finding the best products and deals, even in challenging situations, and for making the entire user experience easy and enjoyable.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting an enjoyable, professional, and highly... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

User experience

People report positive experiences with the user experience, finding the process enjoyable, smooth, and... See more

Product

Consumers find the product offerings to be positive, with many reviewers consistently satisfied with finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike and his team are just amazing. Extremely professional and very prompt. What I appreciate the most is that they aren’t out to just close a sale - they carefully understood our requirements , wer... See more

Company replied

Rated 5 out of 5 stars

Really friendly, warm & Neuro friendly approach. Tom explained things clearly and didn’t overwhelm me with information or try and force a specific type of policy. His approach was large facto... See more

Company replied

Rated 5 out of 5 stars

Amazing professional experience. I recently started working as consultant and wanted cover my risks. I contacted Broadbench and the response was swift. I worked with Mike who is knowledgeable and help... See more

Company replied

Rated 5 out of 5 stars

Recently arranged Life Insurance & Critical Illness insurance with Tom. Tom talked through the various options and benefits of both policies which are ideal for me as i am self employed. He arranged c... See more

Company replied


Company details

  1. #11 of 172 best companies in Insurance broker
  2. #2 of 40 best companies in Business insurance company
  3. #7 of 48 best companies in Financial advisor
  4. #24 of 85 best companies in Mortgage broker

Written by the company

Broadbench is regulated by the Financial Conduct Authority (FCA) and offers expert and impartial Financial Advice for Business Owners, Professionals and Contractors. With a focus on understanding you and your circumstances, Broadbench continues to innovate and enhance its service. By maintaining excellent relationships with its customers and the best lenders and insurers in the market, we continuously strive to make financial advice more seamless and accessible for the independent professionals most mortgage and insurance companies ignore.


Contact info

5.0

Excellent

TrustScore 5 out of 5

503 reviews

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5.0

All reviews

(503)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant, as always

I'm a returning client of Broadbench, and I'm always impressed by their professionalism. Mike was incredibly helpful, and knowledgeable, and made the entire process smooth and stress-free. He took the time to thoroughly understand my needs and provided tailored solutions that fit perfectly. Thanks, Mike, for the fantastic experience!

16 September 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Ali. I'll pass on your feedback to MIke :)

Rated 5 out of 5 stars

Highly reccommend

Highly reccommend! Extremely helpful and took the time to explain and give all options for life insurance and income protection. Made the whole process very quick and smooth.

27 August 2024
Unprompted review
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Reply from Broadbench

Fantastic review, George. Thank you so much for the feedback :)

Rated 5 out of 5 stars

Amazing service

Amazing service, reliable and very friendly staff. Thank you to everyone at Broadbench who helped with my application but especially a massive thank you to Jordan.

15 September 2024
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Reply from Broadbench

Hi David, thank you so much for your lovely review. I'll pass on your feedback to our team and, of course, Jordan :)

Rated 5 out of 5 stars

Great service!

I've been using these guys for years for my mortgage options as a contractor. Great service and knoledge. I've also got a few other products with them. Looking forward to many more years of great service.

18 July 2024
Unprompted review
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Reply from Broadbench

Many thanks, Alexander. This is lovely feedback.

Rated 5 out of 5 stars

Mike definitely knows his stuff

Mike definitely knows his stuff when it comes to all aspects of health insurance. He guided me through the process, answering all my questions and making sure I understood my options. His knowledge of the various products on offer was impressive, and he made what could have been a stressful experience much simpler. I would highly recommend Mike to anyone looking for insurance. He genuinely cares about finding the best plan for you and goes above and beyond to ensure you’re covered with the right policy. Excellent service!

15 August 2024
Unprompted review
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Reply from Broadbench

Many thanks, Tom. What a lovely review. I'll pass your feedback to Mike :)

Rated 5 out of 5 stars

Brokered mortgage and life insurance deals others couldn't

Used Broadbench for both a mortgage and life insurance. They found me a contractor mortgage at a good rate when others were telling me they couldn't do it, so huge kudos for that.

The whole team have been a pleasure to deal with, keeping me updated at every step and explaining everything in detail, and answering any questions quickly and with a refreshing honesty. If I could give them six stars, I would.

1 July 2024
Unprompted review
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Reply from Broadbench

Many thanks for reviewing us, Gary. This is FANTASTIC to hear! I'll pass your feedback onto our team :)

Rated 5 out of 5 stars

Highly rated

Fantastic service with a personal touch and impressive diligence in finding the best offer for me.

12 August 2024
Broadbench logo

Reply from Broadbench

This is fantastic to hear, Michael! Thank you for your review.

Rated 5 out of 5 stars

Great Service, helpful people

Great Service, always ready to help.
The people at broadbench know their stuff and really do go the extra mile to try and get you the best deal possible.

31 July 2024
Unprompted review
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Reply from Broadbench

Many thanks, Rene. Really appreciated :)

Rated 5 out of 5 stars

Helpful and friendly

Helpful and friendly, good, clear advice

8 January 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Tony, Glad we were able to help.

Rated 5 out of 5 stars

Great Company, Makes the Process Simple & Easy

I've had a great experience with Broadbench to find the right Life Insurance product. Mike Cooke advised me on which companies were right for me, he made the process simple and straight forward without any hard selling! All in All a fantastic experience, I will use Broadbench again! Many thanks!

17 July 2024
Unprompted review
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Reply from Broadbench

Thank you, James, for taking the time to review us. Much appreciated!

Rated 5 out of 5 stars

Jordan and Joanne went the extra mile…

Jordan and Joanne went the extra mile for me with my application for a first-time buyer mortgage. I felt like there was always an opportunity for me to ask questions, and they pursued requests for me, such as seeking different lenders, just to reassure me that they had definitely found the best deal in the first place.

19 July 2024
Unprompted review
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Reply from Broadbench

Many thanks Geoffrey, this means such a lot to our team :)

Rated 4 out of 5 stars

Superb resilience & knowledge

Tom and Emma really persevered in getting me the critical life cover that was needed after so many obstacles were thrown in our way. No of the delays could be attributed to Broadbench, they stayed positive and gave me their full support and specialist knowledge. Eventually the critical life support policy was agreed.. Many thanks for your assistance

9 July 2024
Unprompted review
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Reply from Broadbench

Many thanks, Steve. I'm so glad we got your policy sorted!

Rated 5 out of 5 stars

Quick, friendly, polite service

Mike Cooke helped me find a the right relevant life insurance and critical illness cover (business protection plan) for my business. We did it all over a couple of phone calls and emails. Quick, friendly, polite service. A pleasure to work with. I would recommend Broadbench to any contractor.

7 February 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks for reviewing us. I've passed your feedback to Mike :)

Rated 5 out of 5 stars

Rock stars!

The Broadbench team are absolute rock stars! They’ve taken me from wistfully wondering whether I might get a mortgage as a director of a young company and returning expat, through to buying a fantastic family home. On the mortgage front, Jordan did the research to find a way to help me and has been responsive and communicative throughout. Emily found me a great deal on insurance, and she and Tom are on the case to sort out my life insurance needs. A really great, non-stuffy company, that gets things done. Thanks guys!

28 June 2024
Unprompted review
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Reply from Broadbench

This is fantastic to hear, Jess. Thank you for reviewing our service and I'll pass on your feedback :)

Rated 5 out of 5 stars

Relevant Life Insurance

Great experience and quite straight forward thanks to Mike. He explained the 'ins' and 'outs' of the policy clearly and arranged all aspects through to acceptance. Also, a £100 amazon voucher to look forward too!! Thanks.

27 May 2024
Unprompted review
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Reply from Broadbench

That's fantastic to hear! Thank you for reviewing us. Enjoy your Life Search voucher :)

Rated 5 out of 5 stars

Kept informed throughout the whole process

Great service, was looking for life and critical illness cover. Having tried to arrange cover with other companies to no avail I gave Broadbench a try. My advisor Mike Cooke took me through all my requirements and then advised me on my options, costs to my company and how this would equate to a personal policy. I was kept informed throughout the process, with regular contact even if it was just to advise that they were waiting for medial information from my GP or they had chased information again. The level of cover and costs were very good, in some instances exceeding what I was looking for at great value.

5 June 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Thank you, Shaun. We're so glad that we were able to assist you and that you are happy with our service. I'll pass on your feedback to Mike :)

Rated 5 out of 5 stars

I am a Director/Contractor in the…

I am a Director/Contractor in the Telecoms business and we have all our business and family Health/Life insurance policies through Mike @ Broadbench. Applications and transactions went very smoothly. Very knowledgable about all things business protection! I would highly recommend.

5 June 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Hello Darren, many thanks for taking the time to review our service. I'll pass on your feedback to Mike.

Rated 5 out of 5 stars

Exellent service

Exellent service, Jordan & Joanne were steady hands when a curveball happend and I needed a mortgage asap and were accommodating when I was stressed to move apointments sooner to make sure all needed details were correct. I will be using Broadbench again.

16 May 2024
Unprompted review
Broadbench logo

Reply from Broadbench

This is fantastic to hear! I've passed on your comments to Jordan & Joanne :)

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