Brookhouse Gas Services Ltd Reviews 

1,094
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the engineers arrive right on time, work with incredible efficiency, and always leave domestic properties completely clean and tidy after finishing. Reviewers genuinely appreciate the polite and professional attitude of the staff members, noting they are exceptionally knowledgeable and always ready to answer questions. Some people were satisfied with the helpful office team, noting how remarkably easy it is to book appointments and arrange convenient dates that suit schedules. Consumers also love the incredibly fast response times whenever urgent boiler repairs or unexpected central heating system issues happen suddenly.

What people talk about most

Service

Clients share positive opinions on service, noting that staff consistently arrive on time and work... See more

Staff

Users describe positive interactions with staff, highlighting that engineers and office teams are... See more

Customer service

Customers report positive experiences with customer service, noting that communications are outstanding,... See more

Response time

Consumers find response time to be exceptionally fast and efficient. Reviewers frequently mention that... See more

Booking process

Reviewers mention positive feedback about booking process, finding it straightforward and easy to arrange... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hadn't realised that Brookhouse Gas could fit air conditioning units. The units have been in short supply due to increased demand but Nick came up and worked out a plan, sent an estimate and we were... See more

Company replied

Rated 5 out of 5 stars

The engineers turned up on time, presented themselves professionally, they were polite and friendly. Same engineer has been a few times before so familiarity helps create trust. No mess, no fuss, job... See more

Company replied

Rated 5 out of 5 stars

Once again Brookhouse Gas have excelled. The installation of our new air-con was superbly done. Staff arrived on time, were pleasant & very helpful. Work was done in a professional & considerate manne... See more

Company replied

Rated 5 out of 5 stars

Arrived at time given each day. Carpets covered and really tidy workers New boiler, pipework and power flush completed. 2 great guys. Worked in excessive temperatures in my loft when outside tem... See more


Company details

  1. Gas installation service
  2. Boiler supplier
  3. Gas company
  4. Gas engineer
  5. Gasfitter
  6. Oil & Natural Gas Company

Written by the company

We, Brookhouse Gas Services, were formed in 2003 by myself, Nick Woodward and my wife, Donna. I started out in the gas industry in 1980 as an apprentice with British Gas and now have over 42 years experience. We are a family run business with 15 employees including our sons, Alex and Dan and we are based in Harthill on the outskirts of Sheffield. We install, service and repair appliances that run on Natural Gas, L.P.G and Oil. We now have approximately 2000 households covered on Service Contracts offering repairs 365 days per year giving our customers peace of mind. Brookhouse Gas are proud to work with Worcester Bosch and Novuna to offer our customers a range of payment options for your new boiler and heating systems. Have a look at our web site for full details. Short of time? not wanting a salesman through your door when you need a new heating system? Brookhouse Gas offer an online quotation system to give you a guide price for your new boiler - it only takes 60 seconds.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,094)

236 reviews in the last 12 months

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Rated 5 out of 5 stars

Leak through ceiling

Not the first time we have had Brookhouse Gas out and it won’t be the last. Fantastic service, quick call out and resolved the issue for us. We had a leak coming through our kitchen ceiling from a pipe, they came out cut a hole in the ceiling found the issue and fixed it. Repair done with minimal disruption. Thanks so much

28 January 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you for your review Kady. So pleased you were happy with our service

Rated 5 out of 5 stars

Engineers very friendly

Engineers very friendly, polite and very careful of my home.Came within an hour of my call
I'm 85 years old and disabled, very caring men

20 January 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you so much Hazel

Rated 5 out of 5 stars

Well trained techs

Brookhouse Gas techs are well trained and courteous. They attendended my problem within hours. You pay a little more than most plumbers but they have quite a few crew and are very prompt.

19 January 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you Nigel

Rated 5 out of 5 stars

Great service again from Brookehouse…

Great service again from Brookehouse Gas. We totally trust this company and only have positive comments about all the employees we have dealt with.
We had a quote on Thursday for a replacement radiator and by Saturday lunchtime it was fitted. What a difference it has made too!

17 January 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you Mrs Reid. I have passed on your comments to Matt who installed the radiator

Rated 5 out of 5 stars

Always had a good response from…

Always had a good response from Brookhouse Gas. Phoned on Monday morning- fixed the problem Monday afternoon.
Polite and personable people alround.
A job well done.
Highly recommend.

12 January 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thats great to hear Joya. Thank you

Rated 5 out of 5 stars

Couldn't recommend Brookhouse more

Couldn't recommend Brookhouse more. From the first contact, really polite and empathetic, sorted an engineer out on the day that was excellent. Arrived, fixed the fault, showed us what was done and left it as clean as it was when they arrived. Top company and will keep my business.

29 December 2025
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thats so nice to read. Thank you

Rated 5 out of 5 stars

The oil boiler service was booked for…17/12/25

The oil boiler service was booked for 8.30 am. and the technician (Jack) arrived promptly which was very pleasing. Jack carried out the service and I concluded in conversation that he was extremely knowledgeable about all aspects of boilers.
I would have no hesitation in recommending this company.

17 December 2025
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you Mr Shepherd. I have passed your comments on to Jack

Rated 5 out of 5 stars

Outstanding exemplary service

As always, Brookhouse go above and beyond. i ring up and they can arrive the same day if required but i chose for the following morning. What service.

But where they really come into play is the engineer on the ground. Jack attended to our call and sorted the issue with no mess, no fuss, left to work alone and all tested and done. These guys are top of their game and understand the customer. I can leave them alone to crack on and even if needed, pop out and trust them in the house alone.

We have the platinum service and the team measure up to and above delivering this.

BG are my go to team and this is from a very fussy customer.

Thank you Mark. xmas eve visit In S25.

24 December 2025
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Fantastic to read. Thank you

Rated 5 out of 5 stars

Such an easy and friendly company to…

Such an easy and friendly company to deal with. Rang on Wednesday to say my boiler had broke, by Saturday it was quickly installed. The service is amazing, I had a FaceTime call outside of working hours when office had closed to see what is wrong with current boiler, was given so many options for a new one tailored to our needs. The installation was pretty quick, the engineer even brought his own hoover to clean up after himself! Absolutely faultless, will see you again in a years time for a service! Thank you so much.

13 December 2025
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you so much Lily

Rated 5 out of 5 stars

Great as usual

Great as usual. Leaking filler loop. Replaced the next day as not a priorty.

10 December 2025
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you

Rated 5 out of 5 stars

First class service throughout

Very professional engineer came and carried out our boiler service. Polite and courteous through and helped us resolve an issue with a radiator that wasn’t planned to be looked at.

11 December 2025
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Cheers Paul

Rated 5 out of 5 stars

Fast efficient and totally professional

First time my company as used Brookhouse for a Boiler problem, Alex the engineer was extremely professional and found the problem a TPR valve quickly and replaced it, no fuss. We will of course be happy to use Brookhouse in the future

8 December 2025
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you Peter

Rated 5 out of 5 stars

Excellent service

A very helpful engineer who set my thermostat right to the program I wanted as I found it difficult to do .
Also set water at better temperature and explained pressure.

3 December 2025
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you Mrs Smith

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