Brookhouse Gas Services Ltd Reviews 

1,094
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the engineers arrive right on time, work with incredible efficiency, and always leave domestic properties completely clean and tidy after finishing. Reviewers genuinely appreciate the polite and professional attitude of the staff members, noting they are exceptionally knowledgeable and always ready to answer questions. Some people were satisfied with the helpful office team, noting how remarkably easy it is to book appointments and arrange convenient dates that suit schedules. Consumers also love the incredibly fast response times whenever urgent boiler repairs or unexpected central heating system issues happen suddenly.

What people talk about most

Service

Clients share positive opinions on service, noting that staff consistently arrive on time and work... See more

Staff

Users describe positive interactions with staff, highlighting that engineers and office teams are... See more

Customer service

Customers report positive experiences with customer service, noting that communications are outstanding,... See more

Response time

Consumers find response time to be exceptionally fast and efficient. Reviewers frequently mention that... See more

Booking process

Reviewers mention positive feedback about booking process, finding it straightforward and easy to arrange... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hadn't realised that Brookhouse Gas could fit air conditioning units. The units have been in short supply due to increased demand but Nick came up and worked out a plan, sent an estimate and we were... See more

Company replied

Rated 5 out of 5 stars

The engineers turned up on time, presented themselves professionally, they were polite and friendly. Same engineer has been a few times before so familiarity helps create trust. No mess, no fuss, job... See more

Company replied

Rated 5 out of 5 stars

Once again Brookhouse Gas have excelled. The installation of our new air-con was superbly done. Staff arrived on time, were pleasant & very helpful. Work was done in a professional & considerate manne... See more

Company replied

Rated 5 out of 5 stars

Arrived at time given each day. Carpets covered and really tidy workers New boiler, pipework and power flush completed. 2 great guys. Worked in excessive temperatures in my loft when outside tem... See more


Company details

  1. Gas installation service
  2. Boiler supplier
  3. Gas company
  4. Gas engineer
  5. Gasfitter
  6. Oil & Natural Gas Company

Written by the company

We, Brookhouse Gas Services, were formed in 2003 by myself, Nick Woodward and my wife, Donna. I started out in the gas industry in 1980 as an apprentice with British Gas and now have over 42 years experience. We are a family run business with 15 employees including our sons, Alex and Dan and we are based in Harthill on the outskirts of Sheffield. We install, service and repair appliances that run on Natural Gas, L.P.G and Oil. We now have approximately 2000 households covered on Service Contracts offering repairs 365 days per year giving our customers peace of mind. Brookhouse Gas are proud to work with Worcester Bosch and Novuna to offer our customers a range of payment options for your new boiler and heating systems. Have a look at our web site for full details. Short of time? not wanting a salesman through your door when you need a new heating system? Brookhouse Gas offer an online quotation system to give you a guide price for your new boiler - it only takes 60 seconds.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,094)

236 reviews in the last 12 months

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Rated 5 out of 5 stars

Boiler Service

Engineer was punctual, polite and efficient.
Brookhouse Gas have serviced our gas boiler since it was installed in 2022 without any problems. Excellent company to deal with. Would highly recommend.

1 December 2025
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Ray

Rated 5 out of 5 stars

Excelent service

Excelent service, the engineer was out within an hour to get our heating back on even though it was outside normal working hours. Lovely people to deal with, I would definitely recommend this Company.

20 November 2025
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you for your kind words. I will pass them on to Jack who attended

Rated 5 out of 5 stars

Top Service!

Excellent service again for the boiler servicing and this year a replacement part was needed. Sourced and fitted in the same week.

28 November 2025
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Mr Gordon

Rated 5 out of 5 stars

Brookhouse have serviced our boiler and…

Brookhouse have serviced our boiler and gas fire for the last 3 years. The receptionists are always friendly and helpful. Keeps you informed of the time of the visit. The engineers always take care of respecting your home and tidy and clean afterwards. Very professional and always ready to answer any queries or problems you may have. Definitely recommend.

27 November 2025
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you for the lovely review

Rated 5 out of 5 stars

Boiler service

I had a boiler service booked for 8'30am ,and everything was great,punctual ,and friendly, as always your service is excellent

26 November 2025
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thanks Kevin

Rated 5 out of 5 stars

Excellent As Always

The engineer arrived on time, efficient boiler service-friendly but professional. We've used Brookhouse Gas for our own home and a rental property for as long as I can remember and have never had any cause for complaint. Excellent service and competitive price. Thank you Brookhouse.

25 November 2025
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you Anne

Rated 5 out of 5 stars

Brookehouse great team …

From Brookhouse calling me to arrange one of the engineers coming to service our boiler were very friendly.
On arrival the engineer was very polite and respectful of our house and was very clean with the work he carried out .' a nice cup of tea hoes a long way '
Very well done to Nick and all the team 😀

24 November 2025
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Cheers Paul Great to read

Rated 5 out of 5 stars

Trusted Company

Service our oil boiler every year. Great service, always very friendly , very clean & great workmanship. Much trusted team - thank you

20 November 2025
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you Jacqui

Rated 5 out of 5 stars

Satisfied Customer

Had problems with the hot water. They came on the same day and fixed it.
The next day we didn’t think the heating was working properly so I phoned again and they came the next day sorted it out and you can’t ask for more than that.
So I would recommend Brookhouse Gas.

19 November 2025
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Mrs Williams

Rated 5 out of 5 stars

Rang Brookhouse gas this morning for an…

Rang Brookhouse gas this morning for an engineer to check for a leak in lounge
They came within three hours
same day and Alex was brilliant
Brilliant service big thank you
Mr Mrs Palfreyman 👍

19 November 2025
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Mrs Palfreyman

Rated 5 out of 5 stars

Great service

Engineer was friendly and had the problem fixed in no time. Great service.

16 November 2025
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Sarah

Rated 5 out of 5 stars

Just had a part fitted

Just had a part fitted . Excellent service . On time . Thankyou .

12 November 2025
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Cheers Dave

Rated 5 out of 5 stars

Excellent service every time

Excellent service every time. We have used Brookhouse Gas for many years and would fully recommend their services.

8 November 2025
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Ian

Rated 5 out of 5 stars

Excellent

Excellent. The company excels in customer care. The lads are first class, polite and helpful. Nothing is too much trouble

10 November 2025
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Avril

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