Brook Taverner Reviews 

63,603
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,279 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent quality and value of products, appreciating well-made clothing and perfect fit. People consistently highlight very fast, efficient delivery, often noting prompt arrivals and good communication. The ordering process is described as smooth, easy, and seamless, contributing to an overall positive service experience. However, some customers noted concerns regarding delivery, specifically mentioning late or missing parcels and issues with the courier, including poor handling. A few others felt product quality inconsistent, citing thin or cheap material, inaccurate sizing, and poor packaging.

What people talk about most

Product

Customers consistently note positive experiences with product quality, fit, and overall satisfaction. Many... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the excellent quality of... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the speed and efficiency of... See more

Order

Reviewers mention positive feedback about their ordering experience, frequently highlighting the ease and... See more

Service

Users describe positive interactions with service, consistently highlighting its excellence, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to their help line to discuss returning a pair of trousers which were the wrong size. The very helpful gentleman advised me to return the original pair for refund and he would raise an order fo... See more

Rated 5 out of 5 stars

One of my favourite menswear companies. The quality, style & service are second to none. Ordering process online is easy, seamless & quick. Communications from the company on the progress of the ord... See more

Rated 5 out of 5 stars

This is my second suit from Brook Taverner. I ordered the dark navy jacket and trousers while they were on sale, making it an excellent value purchase. Ordering through the website was smooth and easy... See more

Rated 5 out of 5 stars

If 4 and a half stars was possible, it would have been that, but better than 4 so you get the 5. Product - excellent Delivery - Prompt Website - Mostly easy to navigate, but having applied the filt... See more



Company details

  1. #108 of 237 best companies in Men's clothes shop

Written by the company

The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver the perfect finish to every garment. Having been in existence for over 100 years, its depth of knowledge and experience is barely rivalled by any other menswear maker in the country.

Brook Taverner

Written by the company

Our Promise

* No Quibble Guarantee

* No Quibble Guarantee
If you are not satisfied with your goods, simply return them to us within 3 months of purchase and we will either exchange or refund you,no questions asked.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64k reviews

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4.6

All reviews

(63,603)

4,903 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Great quality products with a very fast delivery service and an easy and efficient returns portal. I’ve even found their refunds to be speedy

2 August 2026
Rated 2 out of 5 stars

A rare bad buy from Brook Taverner

I bought a pair of men’s chinos earlier in the summer and they are great: lovely fit, well made and proper chinos. So I bought another pair in July, advertised - so I thought - as the same type in a different colour. These are really disappointing: they’ve been manufactured from a different, thicker material and are more akin to winter wear than summer. Against my better judgment I’ve kept them and now worn them once, and thus have stumbled across a worse feature: the thick material attracts every piece of lint and suchlike, so after wearing them for a half hour I look anything but smart. Not a good buy and I’ll think twice about future online purchases.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Splendid service.

Spoke to their help line to discuss returning a pair of trousers which were the wrong size. The very helpful gentleman advised me to return the original pair for refund and he would raise an order for the new pair.
This all happened on Thursday morning. At noon on Friday (today) Evri delivered the new pair. Fantastic performance by Brook Taverner and most surprisingly, by Evri!

6 August 2026
Rated 5 out of 5 stars

One of my favourite menswear companies

One of my favourite menswear companies. The quality, style & service are second to none.
Ordering process online is easy, seamless & quick. Communications from the company on the progress of the order is excellent & delivery is very quick. You can buy with confidence in the knowledge that returns are just as simple, but this is rare occurrence. Usually me ordering the wrong size! So, this won't be the last thing I buy from Brook Taverner, just don't tell the wife.

2 August 2026

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