Brook Taverner Reviews 

63,619
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality, style, and comfort of the clothing items, noting that the sizing is generally accurate and the fabrics feel great. People also appreciate the extremely fast delivery service and the straightforward, hassle-free online ordering process provided by the team. Many buyers highlight how helpful the support staff is when handling exchanges or answering fit questions. Some reviewers were not happy with delivery delays, tracking issues, and recurring problems experienced with the shipping carrier. Additionally, a few individuals noted unexpected differences in fabric thickness, cheaper materials, or occasional sizing inconsistencies with specific items.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great fit options,... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with well-made garments, excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive very quickly... See more

Order

Customers had positive experiences with order, noting that the online ordering procedure is simple,... See more

Service

People report high satisfaction with the service, praising the speed of delivery and the overall excellence... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to their help line to discuss returning a pair of trousers which were the wrong size. The very helpful gentleman advised me to return the original pair for refund and he would raise an order fo... See more

Rated 5 out of 5 stars

One of my favourite menswear companies. The quality, style & service are second to none. Ordering process online is easy, seamless & quick. Communications from the company on the progress of the ord... See more

Rated 5 out of 5 stars

Purchased my 3rd tailored denim bottoms in 2 months and to be honest this has been the perfect fit for me ever! Very nice, high quality and comfortable. Will highly recommend and looking forward to ge... See more

Rated 5 out of 5 stars

If 4 and a half stars was possible, it would have been that, but better than 4 so you get the 5. Product - excellent Delivery - Prompt Website - Mostly easy to navigate, but having applied the filt... See more



Company details

  1. #107 of 237 best companies in Men's clothes shop

Written by the company

The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver the perfect finish to every garment. Having been in existence for over 100 years, its depth of knowledge and experience is barely rivalled by any other menswear maker in the country.

Brook Taverner

Written by the company

Our Promise

* No Quibble Guarantee

* No Quibble Guarantee
If you are not satisfied with your goods, simply return them to us within 3 months of purchase and we will either exchange or refund you,no questions asked.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64k reviews

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4.6

All reviews

(63,619)

4,917 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Great quality products with a very fast delivery service and an easy and efficient returns portal. I’ve even found their refunds to be speedy

2 August 2026
Rated 1 out of 5 stars

I actually haven’t received the order

I actually haven’t received the order. It’s bloody ridiculous you ask me for my opinion ! Outrageous

3 August 2026
Brook Taverner logo

Reply from Brook Taverner

Thank you for your review Mr McNair

We’re very sorry for the delay with your order and completely understand your frustration.

Having looked into this, we can see that your parcel was unfortunately delayed within the courier network, but we’re pleased to confirm that it has now been delivered today. Following your contact with our Customer Service team, your postage charge has also been refunded.

Please accept our apologies for the inconvenience and frustration caused, and thank you for your patience.

Kind regards
The Brook Taverner Team

Rated 1 out of 5 stars

Still awaiting delivery ....

Ordered Jacket on 3rd Aug and still no confirmation of dispatch or tracking info despite it now being 7th Aug. Also paid a premium postage rate.

2 August 2026
Brook Taverner logo

Reply from Brook Taverner

Thank you for your review Mr Norton.

We’re very sorry for the delay with your order and appreciate how disappointing this must have been, particularly after paying for premium delivery.

Following your contact with our Customer Services team, we’re pleased to confirm that the stock has now arrived and your delivery is scheduled for tomorrow. We have also refunded your delivery charge as an apology for the inconvenience caused.

Thank you for your patience, and we hope you’ll be very pleased with your new jacket.

Kind regards
Brook Taverner Customer Services

Rated 1 out of 5 stars

I wanted to purchase 4 pairs of shorts…

I wanted to purchase 4 pairs of shorts but the only ones available were in much larger sizes not helpful

7 August 2026
Unprompted review
Brook Taverner logo

Reply from Brook Taverner

Thank you for your feedback, and we’re sorry that the shorts you were hoping to purchase were unavailable in your size.

As we are currently in our end-of-season sale period, many of our most popular sizes and styles have unfortunately now sold out. We appreciate how disappointing this can be when you have found something you would like to purchase.

Thank you for taking the time to leave your review, and we hope we can be of service to you again in the future.

Kind regards
Brook Taverner Customer Services

Rated 2 out of 5 stars

A rare bad buy from Brook Taverner

I bought a pair of men’s chinos earlier in the summer and they are great: lovely fit, well made and proper chinos. So I bought another pair in July, advertised - so I thought - as the same type in a different colour. These are really disappointing: they’ve been manufactured from a different, thicker material and are more akin to winter wear than summer. Against my better judgment I’ve kept them and now worn them once, and thus have stumbled across a worse feature: the thick material attracts every piece of lint and suchlike, so after wearing them for a half hour I look anything but smart. Not a good buy and I’ll think twice about future online purchases.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Splendid service.

Spoke to their help line to discuss returning a pair of trousers which were the wrong size. The very helpful gentleman advised me to return the original pair for refund and he would raise an order for the new pair.
This all happened on Thursday morning. At noon on Friday (today) Evri delivered the new pair. Fantastic performance by Brook Taverner and most surprisingly, by Evri!

6 August 2026
Rated 5 out of 5 stars

One of my favourite menswear companies

One of my favourite menswear companies. The quality, style & service are second to none.
Ordering process online is easy, seamless & quick. Communications from the company on the progress of the order is excellent & delivery is very quick. You can buy with confidence in the knowledge that returns are just as simple, but this is rare occurrence. Usually me ordering the wrong size! So, this won't be the last thing I buy from Brook Taverner, just don't tell the wife.

2 August 2026
Rated 3 out of 5 stars

Fabric quality good

Fabric quality good, sizing rather long in body and sleeve! This was small size when I normally take medium!
Looking at shirts, I prefer CT sizing where each design is available in regular, slim, extra slim

3 August 2026
Rated 5 out of 5 stars

Availability of preens.

Great selection of short and long slices shirts. Easy to scroll through and select items that you want. Great that there was a discount for purchasing 3 items. Arrived promptly and notified as to when delivery would arrive. Very happy with quality and looks of chores that I ordered.

2 August 2026

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