BRT Reviews 

They have failed to deliver multiple parcels for me, always citing that I’m not home (I am), and then saying my address is incomplete (how did you make it to my home in the first place then?). I have yet to receive a parcel successfully from them - when I get a shipping notification from BRT, my heart drops. They are making it so I cannot make my new home livable.

they do not call and it is hard to reprogram the order.

I was at home in the designated time period, yet the delivery driver never came... Later they sent me an info that the delivery failed as I wasn't home... Atrocious service, wouldn't recommend

EDIT: The Lady on the help line was nice and helpful though. Hence the change from 1 Star to 2 stars.

Is more and more regularly failing to deliver. The standard response now is that the address does not exist. Even when their own systems validate addresses during the booking process.
They then request full payment to have the item returned. Or €700 + VAT to dispose of it.

BRT operates within the Geopost group, alongside DPD. This is a common theme with them. They hand off to one another within the EU and UK. TDX being their customs service.

Disgraceful. Avoid.

Zero star!!! They are just wasting your time. It's really really bad courier. Completely unreliable

This company is a fraud. Ordered something in the Netherlands. They've sent a parcel with DPD. BRT was delivering the parcel in Italy. It was basically broken in half and "fixed" with a tape. The delivery guy pressed the parcel in my hand and literally ran away.
BRT claims that this is the responsibility of the sender. Never use them. Never ever.

From now on I will ask the company I buy from if they ship with BRT, if they do I will cancel the order

My parcel never arrived, the delivery point was closed and I never got contacted by the company. I tried to fill the form, which seems to be the only way to contact costumer service, but it won't let me send it, arguing the Zip code is invalid (which is wrong). Never again!

Hello
I order on website Vinted clothes from Italy . They send by post brt. And I didn’t get qr code and not sms . I write Vinted and brt no one answer

Lying in their status, they don't reply to emails. Customer support is awful.

I'm absolutely furious!! This is the second store BRT hasn't delivered my order properly! They keep changing my zip code! Why?? Who gave them the right?!! They can't deliver and keep saying "the address doesn't exist"!! We email them and they reply that they can only correct the address at the store's request! And it's impossible to contact the store! The email address is incorrect! 😡😡😠😠😤😤

This is the worst company. I'm impressed they're even still in business. Your parcel will not arrive. You will not be able to contact anyone. Support is non-existent. Don't waste your money or energy on this incompetent bunch.

I've only had poor service from BRT. This latest experience, they claim they tried to deliver a parcel twice to my home address, but no one showed up.

Contacting customer service is as useful as a chocolate teapot. They asked to confirm my address, never acknowledged the issue with the driver not turning up and didn't respond to further emails, leaving me in limbo.

I ended up asking the company I bought from to cancel the delivery and return to their depot for a refund.

Complete waste of time.

Avoid BRT at all costs. I have been waiting for my package since September 19, and they repeatedly refused to deliver it, giving false excuses like calling the address an “unattended warehouse”, even though I’ve received many deliveries there before. Despite clarifying the situation and providing opening hours, they made no effort to deliver. In the end, I had no choice but to cancel and request a refund. Completely unprofessional and unreliable.

Worst company ever!! I ordered something off amazon and its VERY LATE!!!

LIE - they sent a message unsuccessful delivery attempt - FALSE - I've been sitting here All afternoon - I have had this problem before - they do not intend to deliver - they want you to go and pick it up so they LIE that they tried

This was our 2nd failed delivery with BRT as the driver(s) of BRT failed to find our address, even though they (said) attempted to deliver each day over an 8 working day period! They were absolutely useless when contacting customer services and never replied to my last complaint asking how I can help them find my home, even after giving them a pin for google maps! Useless, doesn't even cover this company!

Terrible experience with BRT. I was sent an official email authorizing me to collect the parcel from the depot. After showing up in person, I was told it was not possible and that I should come back the next day. Immediately afterwards, I received another email confirming “tomorrow.”

The phone service was just as awful: after more than 10 calls with endless waiting times, one operator hung up on me, while another confirmed I could collect the parcel — which turned out to be false.

This is contradictory, disorganized, and disrespectful behavior towards the customer. I wasted time, energy, and money for nothing. The service is absolutely unreliable and unacceptable.

Express shipping…. 😡
After 8 days it’s still not delivered and somewhere in Messina. Do not trust this company and customer service not telling the truth. Very, very bad

The most awful courier I have ever dealt with in any country.

- Package not getting delivered day after day even though the product was sitting in the delivery centre. Was told several times that they would deliver it the next day. All lies.

- Schedule pick-up at Depot since it's obvious they will never deliver the package. Get an email that says I can pick it up till X date. I get to the Depot, and I'm told I can't pick-up until next day (even though the email clearly stated it was ready for pickup).

- Not a single person in customer support speaks English (here in Italy). Discriminated by them because of my requests to speak with someone in English. They said that since we are in Italy we should just talk in Italian. They hang up on me abruptly many times while trying to understand who do I need to reach to be able to speak in English or trying to translate the italian. You guys know that not everybody in Italy speaks in Italian, right?? Who hires customer support than can't even understand a bit of English in 2025? Freaking morons.

Ah, EXTRA!! My friend schedules a shipping through Vinted with BRT. She gets a code to drop the box in a Locker. Scanning the barcode doesn't work and the code either. She creates a new label. Same thing happens, so she has to cancel the purchase. What a disgrace of a company. BE ASHAMED!!