BRT Reviews 

After so many years, always the same... whenever I order something on amazon.it and see that Bartolini is the courier... problems are guaranteed 100%.

I'm not sure why BRT is getting so bad reviews. I ordered 2 separate orders from Italy, and they both arrived within 4 days to my address in Denmark. In perfect condition.

Absolutey perfect. Thank you BRT <3 :)

Vergognoso

I only had negative experiences with BRT. Lack/wrong communications, damages to parcels and falsely claiming that a delivery attempt was made when I was at home..

If you are an e-commerce, please avoid using this courier! I'll never buy again from e-commerce that uses BRT

I got a notification my parcel was dropped at your silly post office on the 3rd of September!!!!!on the 5th if sember you wrote me an email claiming you will deliver the next working days!!!!today is the 9th of September and my package is still not delivered!!!!POOR SHITTY COMPANY!!!!!!Even third world countries have better postage than you!!!BE ASHAMED!

If I could give 0 stars I would
I Paid €25 for express delivery to Sicily, I dropped parcel off at BRT drop off point on 27th August.
I was constantly checking the tracking of the parcel several times a day with no updates.
I had to go out of my way on 4 occasions to go back to the drop off point to check what was happening.
I was told although BRT know the parcel was there waiting collection they hadn’t collected it.
The staff at the drop off point were also very unhelpful and disinterested.
Today on the 6th September I had to collect the parcel as it was still at the drop off point after 11 days!!
I will cancel the shipping and try to request a refund, although this may prove difficult given the poor customer service.
This is a disgrace, to even call yourselves a courier service.
What should have been a very easy and quick solution to deliver the parcel turned into daily talking point and frustration while I was on holiday.
You have let me down as I paid for express 48 hour delivery and instead I am left embarrassed to explain to the receiver that I don’t know what’s happening with the parcel.
I emailed your customer service to request an update on this collection but I never received a reply.
To make things worse you don’t have a WhatsApp or phone no for customers!
I am now driving home with the parcel and will organise a DHL courier instead as I know they are reliable.
If you are reading this NEVER USE BRT!

When I buy something online and I see it’s delivered by brt, I feel like “ok, I’m going to don’t recive my order”.
And it is all time exactly I’ve felt. BRT is NEVER able to find my address, or when they find, they’re fake it’s none at home. I’ve lost I think near to 200€ of orders, that I’m pretty sure I’ll never see back. To be clear, I don’t live in a middle of a forest, but in a big city in the northern Italy (Milan).
I’m sorry, but I’ll never buy nothing that will be “delivered” by brt, and to be sure I’ll buy only on Amazon. I’m sorry for little e-commerce, but I’m tired to become crazy for brt incapacity to do them job.

I willingly spent my entire fortune on this party. I live in a country where THC is prohibited, and while intoxicated, as I am now, I searched for THC products and unfortunately found them. I found a website that sold THC products. Unfortunately, this website is no longer online. I asked in the website's chat whether they shipped THC products to my country. They said yes. At that moment, I sincerely thought: ‘Okay, maybe they have found a loophole or an exception’. Anyway, I placed my order and waited patiently for it to arrive, because they said it would be delivered within three days. When I checked the track and trace information I had received, I saw that the package had been held up by customs because a certain stamp was missing. DRT said I had to pay around 250 euros to get this stamp. I was naive enough to pay this. But it didn't stop there; suddenly I had to apply for a medical mahriunja card, which cost even more money. They kept asking for larger amounts until they said the parcel would be delivered, and then their courier was suddenly intercepted by the local police. This turned out to be a lie, because the parcel had never been sent. Suddenly, I received a WhatsApp message in the local language saying that I had to pay money to the officers who had confiscated my so-called parcel during the interception. They wanted €12,000 and I couldn't pay that anymore. They threatened to call the police. In the meantime, I had contacted reliable sources and they told me not to respond or send any money. Fortunately, this worked. I received a few more threatening WhatsApp messages after that, but luckily that was all. Of course, this is all my own fault, and I am certainly not too proud to take responsibility for it. I have made mistakes whose pain, damage and mistrust I could never have imagined. This is something that keeps me awake every night, every time I look at my bank account and think, ‘I had so much money, and now it's all gone’. I have disappointed my parents, stabbed them in the back and completely sidelined myself. DO NOT GIVE THIS PERSON A SINGLE PENNY. IT IS ONE PERSON WHO IS RESPONSIBLE FOR EVERYTHING!!!!

Every time I get a brt tracking number for something I bought from Italy I tremble like a leaf.
It’s 2025 and you still cannot get your clients to be able to correctly insert an international post code in your waybills.

Not sure how the collaboration with dpd works if you send parcels with random/fake post codes to countries where the postcode is unique for each address! Unbelievable.

Parcel shipped the 19th Aug still unknown to local dpd partners, God knows when I’ll receive it.
I’ll make sure to use you as an example when someone asks me what “half-arsing” means.

they are not able to plan a correct delivery date!!! They moved the date 3 times..

Very few people leave positive feedbacks when everything goes well, it's like: okay, another delivery, no issues. My experience with BRT has been awful during the year of 2024, but this year it got much better.
Over the past year, I have had a positive experience using the BRT service with several deliveries. This applies to the speed of delivery, timeliness, friendliness of delivery personnel and the overall quality of the service.
Idk if it's overall trend (based on reviews, doesn't look like), or is it only in my area. Anyway, an improvement is noticeable and I wish it was like this all the time.

Dishonest, unresponsive, and completely unreliable

BRT Italy is by far the worst courier service I’ve had to deal with. They’ve been falsely marking my package as “out for delivery” for days — with no actual attempt made to deliver it.

I’ve contacted customer service multiple times, and after a few generic replies, they simply stopped responding. No updates, no help, no accountability. I even reached out through the sender, but nothing has changed.

This kind of behavior is not just unprofessional — it’s dishonest. If you’re ordering something important and your seller is using BRT, good luck. You’ll probably never see your package.

Absolutely do not recommend BRT to anyone.

It's my 2nd experience in Italy , and now they make it clear that they are the real shitty delivery company ever

Expecred a new oven Electrolux. Arrived without packaging and damaged. Refused shipment. Second shipment date was confirmed but was not delivered. No information received of delayed delivery. Customer service agend in Albania had no further information and no local telephone number in Italy to contact for new delivery date. Worst service ever. Avoid BRT if you can.

I ordered a package from a shop. They gave the pack to BRT. 20 days on, still no pack. When i ask the customer service, they tell me to check it online, like i didn't try that. In the website doesn't show anything, 0 information, just that the package has been picked up. Then they told me that they still need to get the package from their partner. Like I give a shit who their partner is, just give me a date to pick up my package. Now i will go on vacations and god knows what will happen next, if my package arrives this year.

1 star because can't do half.

I was at home, the courier rang, didn’t say a word when I asked who it is. When i went downstairs 1 min later - no one was there !!!! And I immediately got an email saying that no one was at home! What the heck???

Yesterday I had a package coming, I got called by the driver, asking me where my location was, I gave him basically a description of my entire area, even full names of buildings. After a while he asked me to wait outside for him, so I went outside and waited. I waited out in the sun for 20 minutes, then I receive an email that said "Sorry, we couldn't deliver your package because you weren't present." even though I was waiting for over 20 minutes, the guy didn't show up, then blamed it on me. If I could give 0 stars I would. But the limit is 1.

I experienced a quick and friendly service and it was easy to track my delivery all the way. It was delivered on time with no problems. This was in Pescara area

34 days now since my parcel was sent, still no reply from BRT despite me contacting them SEVEN times.

Dear customers,Never send or recieve a order with brt italia.negative service.It particularly embarrassed me in the casale sul sile branch in treviso veneto.they do not care about the customer.