BSH Home Appliances - Global Reviews 

The worst company to ever deal with.
They booked a repair visit. Engineer arrived and assessed and said he needs two parts to repair. Booked a follow up visit two weeks after, then postponed it one more week, then on the day of the said visit, called to say they can’t come because parts are still not available.

Then booked for two weeks later, for engineer to come and say the engineer before him ordered the wrong parts.

Is this a game or something? How many months will it take? How many time off I should take off work for useless appointments to happen?

Repair visit is booked for 16/10/24. On the day, the Engineer called off-sick and did not come. Booked another appointment for 3 days later - 19/10/24. This time Engineer visited. Paid £117.00. Ordered parts which are in inventory and booked appointment on 28/10/24 for fitting the spare part. He confirmed the fan is already in the inventory. (just an internal fan) On 28/10/24 no one turned up. Called Customer Service and they said there is no booking scheduled for today. They said engineer will call us once they receive the parts. Asked when they will call me. She was not able to give a date. She said once the parts arrived. Complete opposite of what engineer said and booked. For 15 days, we are without fridge and we don't know when it will be fixed. Extremely disappointing and frustrating. Please provide explanation and resolve the issue or refund £117.00.

7 calls outs, they turned up 3 times with wrong/no parts and when re booked usually didn't turn up to fix the fridge/freezer that we had defrosted and taken time out of work to be home for. After 2 months gave up and requested refund.

The engineers don't pack their own vans and the parts seem to come from Germany via Milton Keynes. Also their customer service is terrible. Couldn't tell us anything.

Placed a spares order for delivery and they made an error and delivered to the wrong address some 175 miles away!
They now expect me to sort this out myself!
Disgraceful.

We returned some unused oven parts but never got our refund. Each time we called customer service, they said they would look into it and get back to us. Never happened. These stalling attempts repeated until we were past the FedEx time line for supplying a proof of delivery, which BSH finally told us we needed. We are out $90.

Useless cover. Non-existing customer service.

We have a Neff double oven. After three engineer visits to fix a broken grill, we ended up with a broken oven as well.

The company then attempted to make up that our installation was incorrect, despite a fully qualified electrician who’s been installing ovens for over 30 years confirming that it isn’t.

If you’re buying any appliance covered by these cowboys, I strongly suggest that you reconsider. I am now taking them to court for £950 worth of damage caused by a botched repair from one of their senior engineers!

I have a Neff ceiling extractor that suddenly stopped working at the very start of January 24. I called the Neff helpline and they arranged an engineer to come out to assess it. The engineer was very nice although had not come across this extractor before so said it would need two engineers as it needed to be taken out of the ceiling! The parts were ordered and the follow up appointment was made. This was then cancelled due to 1 engineer being ill. Another appointment was made, this too was cancelled. Yet a third appointment was made, we are now in March. This third appointment was cancelled on the actual morning they were due to arrive. I have noe taken 3 days off work for 3 cancelled appointments!
My builder has the same extractor and said it doesn't need to be taken down, just accessed by removing certain panels.
I then phoned customer services to explain my frustration at paying my initial call out fee, a 3 month wait and 3 cancelled appointments with virtually no notice.
The advisor spoke to a supervisor who said as a gesture of goodwill for all the inconvenience they would replace the whole extractor and told me I needed to calk the company I got it from to ask for an 'uplift code' then they would sort out a replacement extractor.
Howdens were amazing and sent lots of correspondence to and fro for me.
I then received another automated appointment for an engineer to come out for a forth time. I rang customer services again to cancel the appointment and repeated the ongoing issue again and was told that would be done and to speak with Howdens again as they were still awaiting the uplift code then they would issue a credit for a new extractor.
Today a received a missed call from the engineer that he was on the way to repair my extractor even though I had cancelled the appointment due to being promised a new extractor. I then phoned Neff again and explained for the umpteenth time the issues, the lady was very sympathetic and passed me onto the supervisor. I repeated the on going issues yet again to be told there would be no way they would replace the extractor due to it being out of warranty.!
I feel like I'm going round and round in circles. I just want my extractor working.....they were the ones that promised a replacement one and have now gone back on what they told me. I had to ask for some kind of discount as nothing was offered to me at all so I hope they do as promised but won't hold my breath.
I am now awaiting another date for an engineer to attend. We are nearly in month four and still no working extractor...just lots of days off at my expense, numerous phones calls and stress my end.
Their products are good but after sales and customer service is appalling!

I want to write about my experience at B/S/H in Berlin where I was working as a Software Tester. I was always bullyed, mobbed and discriminated by one of the employee.

He was always discriminating me about my religion and caste and making fun of me. He was also even insulting my mother that she is not well educated and also insulting my father because we belong to a certain cast and thats why, he is so and so (which I can't even write here).

When we were sitting in the afternoon lunch, he used to bring this topic about religion and caste system and used to ask provoking questions and used to make fun of our culture and traditions. He went to an extent that he opened his phone and read allowed in front of other employees about the hirarchy in the caste system and laughing out loud when everyone were looking. After the insults he came to me personally and said that he would sleep that night very well because he insulted me in front of everyone about my cast and religion.

After I had my E Bike accident, he used to show my broken hand to everyone and made fun of the accident. Also at the beginning of Covid 19, he said that I will the one to die quickly as I am older than 40 years and was laughing about it.

When I asked, why you are saying all this? He said that he is a Sadist and he enjoys when he sees someone suffering.

He used to say all negative things about me to other colleagues unnesessarily and always used to point out, complain and criticize me.

I can relate and say there were many times these type of things happened and I can still feel those insults, bullying even today.

I request Betriebsrat and HR manager to take this type of behaviour seriously and take proper actions in the future, so that nobody will be insulted, bullied and discriminated in the future. As at B/S/H we have 'Complaiance' training, so that every employee is respected and treated equally irrespective of their religious background, country they come from, age etc.

Diversity should be clebrated not discriminated, so that every employee feels comfortable, tolerated and accepted. I wish and hope this will be taken care of and everyone feels safe.

Thanks for your time and wish you great day ahead!!

I believe this organisation is part of the Bosch Group (Germany HQ).

Unlike its appliance, the aftercare and delivery service is a stark contrast to Bosch standard.

Failed to deliver the appliances 3times due to poor delivery coordination,

rude after care Bosch engineer.

Feels like UK is struggling with providing after care support. Because of this, i wont be able to procure any bosch appliances going forwards.

My advice would be to avoid trying to buy anything from the BSH Home eshop if possible. I placed an order for a part I thought I needed for my Siemens fridge, but within an hour I realised actually it wasn't required. Emailed to request a cancellation and followed-up with a phone call to check that had happened. Was told that their IT systems were down at that point but as soon as they came back online the order would be cancelled.

Two days later, I receive a shipment notification. Confused, I email customer services to ask why it's being shipped after being cancelled. More IT excuses, and an apology. I am told to refuse delivery when it arrives and it will be returned to BSH and I will be refunded automatically. This I do.

Two weeks pass and I still have yet to be refunded. I email customer services again - once again, the parlous state of BSH's IT systems is writ large - no one can really advise if my order return has been received, despite me never actually touching it and it being in the hands of the UPS delivery driver throughout. UPS tracking no longer works. I keep asking when I will receive my refund only to be told that it needs to go to a different department for them to answer.

My patience exhausted, I have filed a disputed transaction claim with Mastercard for the refund.

It is ridiculous that a large corporation can have such poor systems that waste customers' time in this way.

They have an eshop. You place an order and ten days later you have no acknowledgement that they have received the order. Paypal states they will only take the money once the order is processed. Within 24 hours the money is taken.
. Twice yesterday I phoned option 2 and option 6. I was told their systems were having serious problems over the Christmas period and to call back today. Today I called back and was told that they didn't understand what I was talking about no problem that he has heard about. As yesterday they can find my "profile" but nothing about the order. I have called too speak to a manager, I was told they would call back or I could hold. I chose hold and got disconnected. Finally got through to a manager with an attitude which was: what are you complaining about this is normal you should get an order acknowledgement at the end of the week. Place an order here, they take your money and in two weeks they might give you an order number.

I have to say despite others negative review that I found them to be excellent. Got a call within 24 hours of registering and within 30 hours 2 ovens were fixed and all we had to pay was the call out fee of €99. They covered the cost of the neff parts which were worth €300+ . Delighted with the outcome

Dreadful refund process. Customer service reps including Rosie, a
Senior Customer Service Advisor has been unhelpful tossing my case around and not following up. Still no refund. Seriously consider the mess you can get into should you need a refund . Best to avoid.

Waited for 2 wks for a washing machine repair, only to have the appt cancelled on the day. The next appointment available was another 2 wks away, but this appt wasn’t booked in properly so the engineer never showed. Third appointment again another 2 weeks away, and was again cancelled on the morning because the engineer called in sick. Customer service don’t care and feel no responsibility towards customers.

Do not even want to provide 1 star!
Called customer service due to a faulty microwave- the lady informed me £117 charge and THEY WILL fix and resolve the issue. The engineer arrived - and didn’t tell me what I don’t already know ! (I.e the error code) and said the parts are going to cost £420! I then called customer service to say- I have been misled and the rude supervisor said nothing we can do - no complaints process and you must pay! I feel cheated! And not received a letter with arrears for 21 days! Joke of a service ! Be clear !!!

Having given full details of the issue with our Bosch washer dryer (the door didnt lock) an engineer was available after a one week wait but was late and had not brought the necessary monitor board to do the job. So he spent an hour at the property trying to reprogram it and failed, then a further half hour liaising with his office about how to effect payment. I heard his office finally say to him 'how long have you been working for us' and he replied '7 years'. He left but did not order the correct parts and after a week when the second engineer turned up he therefore had not brought the correct parts. He disabled the machine, left it in bits and said it should not be used because there was an earthing problem - it was five years old and had worked well and without interruption until the issue with the door. The earthing cable I was told was required was not available for a further month. Therefore after 3 weeks to be told it would be a further one month before anything could be done and with a disabled machine we bought a new machine. I think the problem is that some of the engineers are probably fine and some are definitely not but they are all independent it seems and not trained or held to a corporate standard.

I am reluctant to give even 1 star !! Absolutely shocking customer service. The delivery of our item was rearranged 3 times and we are now left with an unwanted 6foot door in a very large box outside our door for over 3 weeks !! I have spent hours in the phone to customer service and they still can't manage to arrange for a courier to pick it up.
Nobody is taking ownership of it and I am just going around in circles !! So very frustrating !!!

I can’t give no stars. Be aware that when you book a repair with neff, they use this company. In effect they charge you £117 for a quote (which will come off the final bill). However the quote for the parts far exceed the price of the spares on the bed website making the repair uneconomical.

The fitter did not have any parts with him in any case and so had no intention of fixing the hob on the day. Overall a waste of £117. Be aware.

One of the worst customer service experiences I've ever had. I've had three engineer visits within the space of a month to fix my Siemens appliance and I'm still weeks away from any sort of resolution to what should be a simple fix. Customer services staff are friendly people for the most part but are following outdated and unreasonable policies that don't value the customer in the slightest. Massive disconnect between departments unable to communicate with each other directly. Emails go unanswered for days. Callbacks are meaningless as one ring and they give up trying, after you wait all day for a call. Engineers ill-equipped to do their jobs, arrive hours late and being given replacement parts which should be brand new but have clearly been used previously