Bsp Auto Reviews 

Toujours aussi facile et efficace! Merci BSP auto

Perfect, it was super easy

I recently rented a vehicle in Thessaloniki via BSP-Auto, which was subsequently managed by CarQ. Following an incident involving a questionable scratch, CarQ imposed a charge of €350. This contradicts my rental agreement with BSP-Auto, which guaranteed comprehensive coverage and theft protection with no deductible (reimbursed), including specific add-ons for glass, tires, undercarriage, and roof damage.

Despite these terms, I received a partial refund of only €265.98. The company justified the withheld amount as 'processing fees' and 'loss of use' charges, claiming these were excluded from coverage. It is inexplicable how such deductions are consistent with a 'zero excess' policy. Given this discrepancy and the lack of transparency, I strongly recommend that potential customers exercise extreme caution when booking through BSP-Auto.

I booked a car and (by accident) found a cancellation e-mail in the spam folder one day before the rental would have started. It looked like spam, but I then realised it was from BSP Auto. I called the hotline where they told me that the booking had been cancelled and that there was no way to undo it. I asked why and after some investigation, they told me that the payment had been denied. An e-mail was allegedly sent to me about this issue. However, I never received an e-mail. Long story short: It was not possible to undo the cancellation, and of course there was no way to get a price anywhere near the price I had obtained originally. Very bad service, very rude. Never again.

Everything went smoothly. I am happy to rent a car with them

Location Facile, claire et simple

Absolutely disgraceful experience.
The rental office is not located at Munich Airport, despite what you might assume when booking. Only after reading the fine print do you realize you must find a specific meeting point and call for a shuttle. The transfer took around 10 minutes to a remote, poorly lit location.
Upon arrival in the evening, the parking area was so badly lit that properly inspecting the car for existing damage was nearly impossible.
On top of that, I was asked to pay 1.5× the booking price just to cross the border into Austria. Roadside assistance was not included unless I paid three times more than the original booking fee. These costs were not clearly disclosed—only vaguely mentioned as “additional charges,” with no indication of actual amounts.
Traveling with three children late at night, I had no real choice but to accept.
To make matters worse, the car did not match the booking. I reserved a 5-seater with space for two suitcases, but in reality, only one suitcase fit. I had to rearrange the car just to make everything fit.
I would strongly advise others to be cautious. I will definitely not rent from this company again

I have been conned by this company.
When booking, I paid extra for full insurance, so in the event of an accident I would not pay any excess.
However, when I arrived to pick up the car, I was again asked to pay for insurance.
One was a holding amount in case of an accident, or the option to pay €234 to avoid paying any excess.
I explained I already paid for this, but was refused the car unless I paid again.
I had no choice as we needed the car for the week.
When addressing this with BSP Auto, now don't want to know are saying it was my choice, when I had no choice.
I would not touch them with a barge pole. Total rip off

I booked a Peugeot 3008, category K, for 5 days on January 17, 2026, paying the full price plus excess coverage.
I received confirmation for a Jeep Renegade. I wrote to BSP requesting the Peugeot 3008, and they replied that they don't confirm a specific model, but only equivalent models. I thought they were in the same category, but when I picked up the car at Galtieri Rent, they gave me a Peugeot 2008. I asked for an explanation, and Galtieri told me that the Jeep Renegade is a lower category than the Peugeot 3008 and that I couldn't change the car. I had to accept the car offered, paid the full coverage, but didn't receive a refund for the excess coverage premium.
It's not fair to provide a quote for one category and then send a booking confirmation for a lower model.

All okay till something goes wrong. Then there is no one to help for month. Because you renting via BSP, the renter will charge you for all the cost even if you have all insurance in place and BSP will not support you and seat on the issue for months. Stay away from BSP. They are absolutely horrible

Worst car rental EVER.
- Having booked a rental car via their platform for Sicily with a car pickup ‘at the airport’ turned out to be a car pickup at some dodgy, dusty parking some kilometers away from the airport. It took me several phone calls with a bad English speaking Italian guy to become clear where we would be picked up to go to that parking. That took us 45 minutes of waiting time
- the car we got was damaged at one side, which we did carefully took photos and notes of on the signing checkin document, after which we paid a credit card deposit.
- after returning the car and signing of we did return the car in same state, we noticed at home the deposit wasn’t returned.
- calling the customer care phone number started a tedious, cumbersome week after week process. Every week the customer service person wouldn’t know about the case anymore, having to look for the case, asking to send again same information (e.g check-out proof, account number,…), having to call another departement on the status. Every week indicating they couldn’t repay the deposit since they are just the booking platform, not even the car rental company or airport parking. Indicating that they were going to do the utmost to get my money back but at the same time saying they couldn’t do more than mailing the rental company. That they couldn’t give me a contact number of the other departement, of their own manager, or of the rental company. The two colleagues I often spoke to were Alice and Sara. They just rambled the same standard aftercare mumbo jumbo over and over
- it took me 10 phone calls, 5 mails, a LinkedIn message to the CEO of the company, treathening to take further legal steps and months of time before getting back my money.

It was about 250 euros. I can’t understand that if you can so easily book a car on their platform and pay, all the next steps including getting a deposit back is so cumbersome. I believe it’s part of their business model, hoping most customers wouldn’t put the energy in it to get refunded. But in the end it took them much more personel cost to manage my weekly calls instead of direct refund.

DON’T BOOK VIA BCP AUTO!

Very easy site to navigate and excellent offers

Scam. Avoid this company at all costs.

Booked a car to be picked up in Munich, via Skycanner (using Auto BSP as the broker). I turned up and the end supplier (Flex to Go) said they had no cars and that the broker shouldn't have accepted the booking.

Auto BSP are saying they cannot provide a refund until the end supplier confirms this, but won't try contacting them so I'm stuck without money and a thoroughly awful experience turning up to the airport to be told the car i'd booked wasn't available (ended up having to get a train taking 6+ hours to my destination)

I've rung, emailed and get the same response that they cannot issue a refund, and are treating it as a "no show" which is laughable. I've tried contacting the end supplier but they don't answer - and seems an even bigger scam than AutoBSP.

I would give no stars of it were possible. An awful company with no sense of customer service. Ruined a long-planned weekend.
Avoid this company.

Worst experience ever! Do not book your car at BSP Auto! It felt like a intentionally scam!

Rented a car at BSP Auto - as they are just a intermediary I should have gotten a car at Budget. At the day of pickup I got to the Budget Branch and -surprise - they did not got a car. Next to me a guy had the exact same problem; also rented via BSP Auto.

When I called Customer Service of BSP they offered me to cancel the booking. For 90€! 90€ for nothing? After a unnecessary discussion he had me give my phone to the employees of the Budget Branch so they could confirm they did not have a car available. Very unprofessional process. I asked for a confirmation of the cancelation and a transfer of my money (had to pay the full amount in advance!). And - surprise again - I did not get a confirmation. 3 days later I called again. They assured me that I will get a written confirmation. Now, after almost 3 weeks, still did not hear anything from them. Had to initiate a Charge Back with Mastercard to get ahold of my money.

Just book your car directly with the rental agencies. I hope I‘ll never ever have to do something with these unprofessional, unfriendly and clearly incompetent people! Thanks for absolutely nothing!