Budbee service - where I have to go to a location and put in the locker my returned product isn't what I look forward to. I prefer Budbee to come to my door and collect it. Okay, the service as it is... See more
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Happy with the service. App user interface is good. Very nice to have real time updates about the delivery and narrower delivery window
Useful, sustainable, smart and easy service. Delivery time are not always precise and can change due to several circumstances. The delivery by the lockers at AH is much more convenient and reduces tra... See more
It was an easy return and well -explained. Budbee contact for every step was appreciated.
Company details
Information provided by various external sources
Budbee is a technology company that has created a cutting-edge logistics service for e-commerce. We call the combination of technological innovation applied to solve for logistical challenges - logtech. Since 2016, we've revolutionized home delivery by enabling our customers to decide how and when they get their deliveries. We provide innovative, flexible delivery services to more than 25 million people in Denmark, Finland, Sweden, and the Netherlands. We're a dynamic, fast-growing business, committed to creating the best online shopping delivery service on the market.
Contact info
4.6
Excellent
186K reviews
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Top and snel!!
1 April 2026
Always professional and on time
1 April 2026
A great experience with this company.
A great experience with this company.
The staff work quickly and friendly and contributing to a positive interaction. A "great" system. The ability to send or receive packages this way is fantastic. And customer service is on the line immediately if needed. Its ability to solve problems directly. Christina
1 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Parcels at the back of the lockers
The trouble is have had with the lockers is not something most people would have, but I'm quite a small person with really bad knees and when the parcel is put in the lockers they just get pushed in and sometimes go right to the back of the lockers and I have had trouble getting them out because of my small arm's and the last time my parcel was delivered into the bottom box and all the way back. So a combination of short arm's and bad knees made it very difficult for me to reach my parcel.
25 March 2026
Reply from Budbee
Hi!
Thank you for leaving this review. Of course, you should be able to pick up your package easily.
We’ve read your review and fully understand your situation. We’re aware that this is an issue for some of our customers, and we’re working hard to find a solution.
Our deliveries are programmed to always be placed as close to the center of the locker as possible. When they’re placed higher up or lower down, it’s due to the current capacity of the locker or the size of the slot the package requires.
I sincerely apologize that your package was harder to reach in this particular case.
Hopefully, we’ll be able to offer a solution in the near future. Until we launch an alternative solution, our customer service team will be happy to arrange for a slot further down for your next delivery.
Please feel free to call us next time, and we’ll resolve it right away.
Have a great day!
Best regards, Budbee
Fast delivery💯
1 April 2026
Good service
All good, only one remark I have: the waay how a box is reserved is quite confusing, why it's not possible to plan a box exactly for the timeframe when I'm available to use it?
31 March 2026
Very good company
24 March 2026
Good service!
24 March 2026
Misery and failure on all levels
Misery and failure on all levels. They took over a package from FedEx and would not answer with anything but standard email telling me to log onto their page which had been giving me the wrong information for two days in a row. If I can choose NEVER AGAIN
20 March 2026
Reply from Budbee
Hi, It really doesn't sound good, we are terribly sorry for the experience you have had with us. Of course this should not happen! We will take this incident with us to improve in the future. We strive to be a fast and flexible delivery option, we are constantly working to fulfill this.
Kind Regards, Budbee
Great
Always a smooth process and I can trust that my items will get delivered in good condition :)
19 March 2026
GUIEMER Delivery Budbee driver in sweden is Lazy
GUIEMER is Lazy. I tracked him 1 minuted away then he didn't deliver it and cancel it straight away. Bad worker. Lazy! Budbee boss need to read this, please know it that YOUR DRIVER MIGHT BE wasting your Money/petrol or energy.
16 March 2026
Reply from Budbee
Hi! Thank you for your feedback, we are happy to hear from you. I Will forward tour feedback. I wish you a continued nice day! Kind regards, Budbee
The box was to high for me to reach the…
The box was to high for me to reach the package .Need it to ask someone to help me .
22 March 2026
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