Budget Windows Ltd  Reviews 

295
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, knowledgeable staff and professional fitters who complete home installations efficiently while always keeping workspaces exceptionally clean and tidy. Consumers consistently note that the new windows and doors are top quality, delivering a smooth, draft-free, and highly reliable improvement to their properties. Some reviewers were not happy with the aggressive sales tactics and high pressure pricing strategies encountered during the initial quotation appointments. People also mentioned experiencing stressful installation delays, unexpected problems with ventilation vents, and difficult communications with the finance department regarding payment terms.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and helpful... See more

Service

People report satisfaction with the service, highlighting professional and friendly interactions from the... See more

Product

Customers consistently note ambiguous experiences with product installations. Many reviewers expressed high... See more

Price

Users describe ambiguous interactions with price, as experiences vary widely from one customer to another.... See more

Quality

Consumers find quality to be positive, expressing satisfaction with their new windows and doors. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Friendly personnel. No hard sales. Fair pricing. Kept informed from start to finish. Doors are exactly what I asked for. Workmen clean, respectful and knowledgeable. Would definately recommend. I dr... See more

Company replied

Rated 5 out of 5 stars

Would recommend for anyone thinking of installing new very high quality double glazed windows. Excellent service very good value considering the effort to install properly. The fitters Michael and Joh... See more

Company replied

Rated 5 out of 5 stars

We had a smooth, easy and positive experience with Budget Windows from start to finish. We were communicated with every step of the way and Kim our coordinator was happy to answer any query we had. Ou... See more

Company replied

Rated 5 out of 5 stars

I was looking round for someone to give me a quote for 3 new windows Budget windows where the only ones to answer a phone give me an appointment and actually turn up. The whole process was very quick... See more

Company replied


Company details

  1. #38 of 45 best companies in Double Glazing Installer

Written by the company

Why pay more when upgrading your North East home? At Budget Windows, we understand the importance of quality and affordability. Our ethos is simple—deliver exceptional, energy-efficient windows and doors without breaking the bank. Say goodbye to draughty, outdated windows and doors, and welcome a warmer, more comfortable home environment. Located in the heart of the North East, we have dedicated ourselves to providing homeowners like you with products that not only improve thermal efficiency but also enhance the aesthetic appeal of your home. Our extensive range of windows and doors is designed to cater to various styles and preferences, ensuring that every customer finds the perfect fit for their home. We pride ourselves on transparency and honesty. At Budget Windows, there are no hidden fees or inflated prices. Our straightforward, affordable pricing reflects our commitment to making energy efficiency accessible to all. Every product we offer is backed by our commitment to quality and durability, ensuring you enjoy long-lasting benefits. Contact us today at 0800 449 449 to discover how we can transform your home with our cost-effective solutions. Visit our website at www.budgetwindows.co.uk for more information and to view our range of products. Transform your living space with Budget Windows—where quality meets affordability.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

295 reviews

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4.4

All reviews

(295)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Recently had windows and doors fitted was a little worried if I'd made the right
choice as I'd never heard of the company before. I was not disappointed Debs the installation co -ordinator was brilliant from the beginning keeping me up to date and once the fitters were here phoned each day to make sure everything was running smoothly as for the fitters Gary,Adam and Gordon great job done ✔️ 👍 very happy with my new windows and doors would recommend budget windows 💯.
Thanks to all involved for making it all stress free!

17 June 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Sarah, thank you so much for your lovely review, it's greatly appreciated. Of course it is also fantastic that the office staff (Deb) and the installers get the praise they so rightly deserve for carrying out their jobs in the way we like them to, so thanks again for mentioning them personally, I know they will be thrilled.

Rated 5 out of 5 stars

windows

very good communication from start to finish,the salesman and surveyor explained everything fully,i was aware there was someone on the end of the phone when i needed to ring, the fitters Gary and Adam did a great job and left the place clean and tidy,all the old windows etc were removed from the site
the one small issue i had was dealt with promptly and im very pleased with the result,i would recommend this company

23 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Joan, thank you very much for your lovely review about your experience with ourselves. I'm delighted to hear how happy you are with the service across the board and also that we were able to promptly resolve the little snag too. Thanks again.

Rated 5 out of 5 stars

Great communication

Great communication, all done in one go, quality product. Will be using this service in the future again.

10 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Tetyana, thanks very much for your feedback, we really do appreciate it and look forward to helping you again in the future when the time is right.

Rated 5 out of 5 stars

Rob & Daz

Rob & Daz, both amazing guys. Did our windows & front door & did the job to perfection. They were very clean, tidy & professional & would highly recommend these two.
Thank you both for an amazing job

Lynne

19 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Lynne, thank you very much for your feedback about Rob & Daz, it's great to hear and we really do appreciate it.

Rated 4 out of 5 stars

Salesman was a bit keen on a big quote…

Salesman was a bit keen on a big quote at first but came down to reality before we agreed a price. Surveyor was excellent checking a lot of details and revising a few things that I had not noticed originally and glad he did too. Office staff very polite and efficient so far.

12 July 2024
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Chris, thanks a lot for your feedback, we do appreciate it and will use it to improve our service.

Rated 5 out of 5 stars

Really happy with the product

Really happy with the product, installation and customer service. Cant fault anything and would definitely reccomend.

10 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Karen, thanks so much for taking the time to post your review, we really do appreciate the feedback.

Rated 5 out of 5 stars

Job well done

Good communication from start to finish of project, keeping us informed at all stages. Work carried out without fuss and any debris all removed from the premises. Windows look good once in place.

5 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Mrs Edmond, thanks very much for taking the time to post your review, it really is appreciated.

Rated 5 out of 5 stars

Fitting of doors and windows

The fitters did an excellent job fitting the doors and window. Well done.

3 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Pherris, thanks very much for your feedback, it means a lot to us and is really appreciated.

Rated 5 out of 5 stars

Full 5 star from us

Full 5 star from us.
If anyone is thinking of getting windows and doors this is the company to use.
The glass is crystal clear ( no sign of the murky haze with blue tint you can get on most glass ) well not with this company it’s the best I’ve ever had. The windows really do feel new and not seconds.
Both lads who came were excellent workers polite respectful and nothing a problem. Even good with my little dog.

Yes we had a little issue where the geo bars on the French door didn’t line up.
But this is the most important bit….this company actually have after sales that really do care about you. And that is hard to find these days.
Excellent communication via phone and email. We got a lady called Lyn and she has been amazing throughout. Very patient and very understanding. Gave us her direct num to call and her email. She dealt with everything and our replacement glass is amazing. So happy with it.

This is the nicest company to deal with and the product excellent.

Please don’t change as a company and keep up the good work.

Even if you have a minor issue nothing is a trouble.

And Lyn is a credit to your company

8 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Jayne, thank you very much for your lovely 5 star review, it is so important to us and is greatly appreciated. I'm thrilled that you've taken the time to post this and obviously after you had a little issue which thankfully Lyn has done a great job of resolving to your satisfaction, I'm sure she will be delighted to have been given a mention. Thanks once more.

Rated 5 out of 5 stars

Rob and Dan were great lads very polite…

Rob and Dan were great lads very polite and professional. Windows and front door fitted with minimum disruption and mess. Left everything very tidy. Highly recommend.

4 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Leigh, thank you for you feedback about your experience with us, we really do appreciate it and I'm sure that Rob and Dan will be delighted to get a mention too.

Rated 4 out of 5 stars

A first class installation

After a few hiccups (losing original survey sheet and then being measured incorrectly) we have finally had our new door and frame installed. Excellent work by the 2 installers couldn't of wished for a better fitting. Customer service along the way has been second to none, keeping us up to date with any developments etc. Would definitely recommend.

2 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear R Cornforth, thanks very much for your review, it really does mean a lot to us. I'm sorry to hear that there were a few snags that delayed things but obviously I'm delighted to hear that the project was completed to your satisfaction. Thanks again.

Rated 5 out of 5 stars

Professional quick fitting and…

Professional quick fitting and understanding of having animals. Very effecient as arrived hours early.

2 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Adam, thanks very much for taking the time to post your feedback, we really do appreciate it.

Rated 5 out of 5 stars

I made the right choice when I chose Budget Windows!

My 40 plus year old 2 bedroom dormer hadn't been touched for many years.The old wood cladding was looking shabby and the windows were draughty and tired.
After Rob and Daz had finished the work from all day Friday and half a day Saturday, you would think my dormer was just built brand new.
The quality of the materials and their attention to detail and craftsmanship is absolutely second to none! Deb was on the phone before, during, and after the work was completed, to make sure everything was going well and if I had any concerns and making sure I was happy, I certainly am!
So much so I'm getting a third tier of work in a month or so.
A great team, excellent top quality products, and highly skilled fitters make the perfect combination! I've already recommended them to friends and family. A top local trustworthy company 👌

1 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Pete, thanks so much for you kind words covering your experience with us, it’s greatly appreciated and obviously fantastic to hear. I’ll certainly make sure that all the team members involved in your project get to see this and I’m sure they’ll be thrilled too. Thanks again.

Rated 5 out of 5 stars

New Windows

Good Quick Clean
Job, Finished In One Day. Two Good Lads Did The Job, No Complaints. RECOMMEND.

10 May 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Brian, thanks a lot for your feedback, it’s greatly appreciated and obviously lovely to hear.

Rated 5 out of 5 stars

Highly recommend

Very pleased with the quality of the new windows. The fitting team worked hard, were very polite and left everywhere clean and tidy. The installation coordinator kept in touch throughout the job making sure everything was going to plan.

26 June 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear JEO, thanks very much for your review, it means a lot to us and is really appreciated.

Rated 5 out of 5 stars

Five stars 🌟

Fitting team very professional,considerate towards property and clean, a big thank you especially towards Deb Smith, kept me informed of all the way,great service 😀

26 June 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Michael, thank you very much for taking the time to post your review, we really appreciate it and I’m sure Deb will be delighted to get a mention so thanks for that too.

Rated 5 out of 5 stars

They did a firstclass job

They did a firstclass job
Caring and polite am happy with the work done

26 June 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Mrs Kitching, thanks so much for your 5 star review, it’s greatly appreciated.

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