Budget Windows Ltd  Reviews 

295
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, knowledgeable staff and professional fitters who complete home installations efficiently while always keeping workspaces exceptionally clean and tidy. Consumers consistently note that the new windows and doors are top quality, delivering a smooth, draft-free, and highly reliable improvement to their properties. Some reviewers were not happy with the aggressive sales tactics and high pressure pricing strategies encountered during the initial quotation appointments. People also mentioned experiencing stressful installation delays, unexpected problems with ventilation vents, and difficult communications with the finance department regarding payment terms.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and helpful... See more

Service

People report satisfaction with the service, highlighting professional and friendly interactions from the... See more

Product

Customers consistently note ambiguous experiences with product installations. Many reviewers expressed high... See more

Price

Users describe ambiguous interactions with price, as experiences vary widely from one customer to another.... See more

Quality

Consumers find quality to be positive, expressing satisfaction with their new windows and doors. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Friendly personnel. No hard sales. Fair pricing. Kept informed from start to finish. Doors are exactly what I asked for. Workmen clean, respectful and knowledgeable. Would definately recommend. I dr... See more

Company replied

Rated 5 out of 5 stars

Would recommend for anyone thinking of installing new very high quality double glazed windows. Excellent service very good value considering the effort to install properly. The fitters Michael and Joh... See more

Company replied

Rated 5 out of 5 stars

We had a smooth, easy and positive experience with Budget Windows from start to finish. We were communicated with every step of the way and Kim our coordinator was happy to answer any query we had. Ou... See more

Company replied

Rated 5 out of 5 stars

I was looking round for someone to give me a quote for 3 new windows Budget windows where the only ones to answer a phone give me an appointment and actually turn up. The whole process was very quick... See more

Company replied


Company details

  1. #38 of 45 best companies in Double Glazing Installer

Written by the company

Why pay more when upgrading your North East home? At Budget Windows, we understand the importance of quality and affordability. Our ethos is simple—deliver exceptional, energy-efficient windows and doors without breaking the bank. Say goodbye to draughty, outdated windows and doors, and welcome a warmer, more comfortable home environment. Located in the heart of the North East, we have dedicated ourselves to providing homeowners like you with products that not only improve thermal efficiency but also enhance the aesthetic appeal of your home. Our extensive range of windows and doors is designed to cater to various styles and preferences, ensuring that every customer finds the perfect fit for their home. We pride ourselves on transparency and honesty. At Budget Windows, there are no hidden fees or inflated prices. Our straightforward, affordable pricing reflects our commitment to making energy efficiency accessible to all. Every product we offer is backed by our commitment to quality and durability, ensuring you enjoy long-lasting benefits. Contact us today at 0800 449 449 to discover how we can transform your home with our cost-effective solutions. Visit our website at www.budgetwindows.co.uk for more information and to view our range of products. Transform your living space with Budget Windows—where quality meets affordability.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

295 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(295)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional service, great quality sash windows and doors

Wow we really love our Sash windows and door top quality, totally transformed our home. In fact we were so impressed ordered further windows to complete the house. Fitters very professional and highly skilled at their job. Had an few issues at the beginning but nothing that didn’t get sorted. Alison in the office was always helpful and at hand if we had any questions. If you are looking for new windows and doors these are the guys, top quality, great job and highly recommended.

19 August 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Jayne, thank you so much for your lovely review, it really is appreciated and obviously it’s fantastic to hear that you’ve now decided to purchase more windows off the back of a quality installation. Thanks again.

Rated 5 out of 5 stars

New windows

I found them extremely helpful. There representative Tony was very kind couldn't do enough to help me and go through everything .

5 August 2024
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Helen, thanks very much for your feedback about Tony, it’s lovely to hear and greatly appreciated.

Rated 5 out of 5 stars

Installing new bathroom window Before…

Installing new bathroom window Before they started Gary & Adam prepared by laying dust sheets to protect the carpets.
They worked quickly & cleaned up any debris & dust.
They then showed us the workings of the window & inspected it with us for any damage.

19 August 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Kam, thank you very much for taking the time to post your review, we really do appreciate the feedback and I'm thrilled to read hoe pleased you are.

Rated 5 out of 5 stars

Fantastic

Fabulous beautiful doors highly recommended Gary and Adam cleaned up aswell 💯 work perfect highly appreciated
Customer Service is brilliant from start to finish I can’t explain just how good this company is

16 August 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Janice, thank you very much for your review about your installation carried out by Gary and Adam, we really do appreciate it.

Rated 5 out of 5 stars

Jennifer was very helpful throughout…

Jennifer was very helpful throughout the process, the fitting was easy and friendly- we love our new doors :)

7 August 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Georgia, thanks very much for your feedback, we really appreciate it and I'm sure Jen will be delighted to get a mention too.

Rated 5 out of 5 stars

Couldn’t fault the installation or company

The company did great pleased I went with this company couldn’t fault them at all even the lads that came to install the windows and door was a smashing pair or lads chatted as they were doing the job or the lady that rang and asked if everything went well Jennifer bainbridge was polite when I spoke to her

23 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Jackie, thank you very much for taking the time to post your review, we really do appreciate it and I'm thrilled to hear how happy you are.

Rated 5 out of 5 stars

Das and Rob done a Fantastic job…

Das and Rob done a Fantastic job fitting 12 windows there were clean, tidy and only took one and a half days to fit. Budget Windows are the BEST 10 out 10.

8 August 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Bernard, thanks very much indeed for your lovely review, it’s greatly appreciated and I’m sure Daz and Rob will be delighted to receive such high praise too!

Rated 5 out of 5 stars

First class service

Excellent company to do your home fantastic communication constantly checking to make sure the installation process runs smoothly had full house done windows and doors over the moon with the end result

27 June 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Val, thanks very much for your feedback, it’s great to hear and we really do appreciate it.

Rated 5 out of 5 stars

New patio doors

I had new patio doors fitted. From start to finish, everyone was very helpful and informative and friendly. The doors themselves were fitted perfectly and in a timely manner. After sales has been great and poor Jennifer bairnbridge has been trying to ensure I had a good experience for about a week but I kept missing her calls. They really wanted to ensure the job was to my satisfaction which is very good service.

8 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Serena, thanks you very much for taking the time to post your review, it’s greatly appreciated.

Rated 5 out of 5 stars

top notch fitting - 20yr insurance backed guarantee

top notch excellent in every way from the initial contact, pricing and fitting Daz and Rob did a fantastic job with the installing exceptional workmanship nothing was too much trouble an left the house and garden in pristine condition afterwards Allison kept in contact before during and after to make sure all was well wouldnt hesitate to contact in the future for our next home improvement project. updated after follow up call from customer services - 20yr guarantee is correct does cover colour inc gray , glass plastic etc and is independantly insurance backed by Assure , probably initial hic up caused by merging of many brands under one umbrella we received a 10yr old outdated guarantee by mistake from one of the merged brands "budget windows" in this instance, lucky spot by me now all good - got there in the end. happyness restored

6 August 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Thank you so much for your kind words, they mean the world to us as it is our ultimate goal to have happy customers. It’s great to see Daz and Rob getting praise for their high standard of work, but also for Allison who holds it all together from the office base, so thanks also for giving them all a shout out.

Updated 20/9/24
Dear Trev and Deb, I’m sorry to hear that your experience has been soured somewhat and would like to look further into it, as we certainly do not wish to have customers unhappy. Thank you for highlighting this to us and we will be in touch with you in due course to see if we can resolve your concerns. If you could kindly send your details to help us identify you.

Updated 20/9/24

Dear Trev and Deb, thanks for your understanding over the mistake, I’m pleased that we were able to resolve the matter to your satisfaction.

Rated 5 out of 5 stars

Windows and Front Door

Had our windows and new front door fitted today, Gary and Adam have done an awesome job fitting! Very freindly and polite. Would recommend both Budget Windows and the lads to anyone of my family and freinds. Excellent Service all round!

7 August 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Kevin, thank you very much for your feedback, it’s very important to us and really appreciated of course. I’ll be sure to let Gary and Adam know how highly you rated them and I’m sure they’ll be delighted too. Thanks again.

Rated 2 out of 5 stars

Really odd company

Really odd company. We have a beautiful holiday cottage in the Yorkshire Dales. Enquired about new windows and doors but aparantly they won’t fit windows and doors to holidays cottages. Weird! I’ve never been discriminated against as a holiday cottage owner.

5 August 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Johanna, I’m sorry to hear that we haven’t been able to provide you a quotation for your windows, although I’m very surprised by what you’ve said and would like to look into this further. If you could kindly provide some further information I will ensure you are contacted by senior management as soon as possible. Thank you for highlighting this to us and we will be in touch soon.

Updated 12/8

Dear Johanna, I reached out to you last week to see if we could find out the reason you were told the information that you state in your review. Can I again kindly request that you send you details so that we can investigate and get to the bottom of this please? Without any further information, I have my hands tied so I would appreciate it if you could contact us soon. You can email info@budgetwindows.co.uk if you feel more comfortable doing that rather than via the Trustpilot platform. I hope to hear from you soon.

Rated 5 out of 5 stars

New Windows and Door

We recently had the front of our house done with a new front door, bay window and upstairs window. Daz and Rob did a fantastic job with installing these for us, making sure our new windows and door were to an exceptional standard. Between Ben, Dan & Alison the process from buying our new windows to having them fitted was made an easy process and they kept us informed at every stage. Highly recommend. We also appreciated how Daz & Rob adapted a “clean as you go” approach to their working day which meant everything was left clean and tidy. See you all for the next stage. Tracey & Antony.

29 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Tracey and Antony, thank you so much for your lovely review, it really is appreciated. Daz and Rob are brilliant installers but I’m sure they will be thrilled that you’ve given them extra credit, plus I’ve no doubt Allison will be delighted to get a mention too, so thanks also for that!

Rated 5 out of 5 stars

Highly recommended

We were kept informed of installation dates/delays/updates by the lovely office staff
Rob and Darren turned up on time to fit my new door - they were friendly, polite, and very efficient.
When they were finished they left no mess.
My new door is excellent - very smart and has massively improved the curb appeal of my property.
In addition, road noise is vastly reduced and there are no draughts!

26 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Marion, thank you very much indeed for your lovely review, we really do appreciate the feedback. I’m delighted to hear that the whole team from the office to the installers have made such an impression on you and I’ve no doubt they’ll be thrilled to read this.

Rated 5 out of 5 stars

Quality windows

The installation team were pleasant quick neat and tidy. The windows and doors look fantastic, the finish was excellent. The whole process, was stress free.

30 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Anita, thanks very much for your review, we really appreciate the feedback and I’m personally delighted to hear how pleased you are.

Rated 5 out of 5 stars

Best job that has ever been done can't…

Best job that has ever been done can't fault the service from beginning to end 100%

9 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Robert, thank you very much for providing feedback about your positive experience with us, we really do appreciate it and I'm thrilled to hear how happy you are.

Rated 5 out of 5 stars

Budget Windows very well recommended

The Customer Service throughout was efficient, informative and sociable. The workmen were also very professional, tidy and I was very happy with the high standard of work carried out. I would have no worries in recommending Budget Windows to anyone.

Regards

James Mooney

29 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear James, thanks very much for posting about your experience with us, we really do appreciate the feedback and it’s great to hear how happy you are.

Rated 5 out of 5 stars

Billy and his team who fitted the…

Billy and his team who fitted the windows were friendly and helpful and done a 100% excellent job highly recommend them. Also would to mention Kim very friendly and helpful.

23 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Mrs Broad, thanks so much for taking the time to post your review, it’s greatly appreciated and I’m really pleased to see how pleased you are with the service not only from Billy and the lads, but also Kim in the office. Thanks again.

Rated 5 out of 5 stars

Cannot say anything negative from the…

Cannot say anything negative from the first phone call to the end installation. Kept up to date at every step of the way. Absolutely Brilliant 👏🏻

18 July 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Gillian, thank you so much for your lovely review, it means the world to us and I’m thrilled to hear how pleased you are with the service.

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