Budget Windows Ltd  Reviews 

295
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, knowledgeable staff and professional fitters who complete home installations efficiently while always keeping workspaces exceptionally clean and tidy. Consumers consistently note that the new windows and doors are top quality, delivering a smooth, draft-free, and highly reliable improvement to their properties. Some reviewers were not happy with the aggressive sales tactics and high pressure pricing strategies encountered during the initial quotation appointments. People also mentioned experiencing stressful installation delays, unexpected problems with ventilation vents, and difficult communications with the finance department regarding payment terms.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and helpful... See more

Service

People report satisfaction with the service, highlighting professional and friendly interactions from the... See more

Product

Customers consistently note ambiguous experiences with product installations. Many reviewers expressed high... See more

Price

Users describe ambiguous interactions with price, as experiences vary widely from one customer to another.... See more

Quality

Consumers find quality to be positive, expressing satisfaction with their new windows and doors. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Friendly personnel. No hard sales. Fair pricing. Kept informed from start to finish. Doors are exactly what I asked for. Workmen clean, respectful and knowledgeable. Would definately recommend. I dr... See more

Company replied

Rated 5 out of 5 stars

Would recommend for anyone thinking of installing new very high quality double glazed windows. Excellent service very good value considering the effort to install properly. The fitters Michael and Joh... See more

Company replied

Rated 5 out of 5 stars

We had a smooth, easy and positive experience with Budget Windows from start to finish. We were communicated with every step of the way and Kim our coordinator was happy to answer any query we had. Ou... See more

Company replied

Rated 5 out of 5 stars

I was looking round for someone to give me a quote for 3 new windows Budget windows where the only ones to answer a phone give me an appointment and actually turn up. The whole process was very quick... See more

Company replied


Company details

  1. #38 of 45 best companies in Double Glazing Installer

Written by the company

Why pay more when upgrading your North East home? At Budget Windows, we understand the importance of quality and affordability. Our ethos is simple—deliver exceptional, energy-efficient windows and doors without breaking the bank. Say goodbye to draughty, outdated windows and doors, and welcome a warmer, more comfortable home environment. Located in the heart of the North East, we have dedicated ourselves to providing homeowners like you with products that not only improve thermal efficiency but also enhance the aesthetic appeal of your home. Our extensive range of windows and doors is designed to cater to various styles and preferences, ensuring that every customer finds the perfect fit for their home. We pride ourselves on transparency and honesty. At Budget Windows, there are no hidden fees or inflated prices. Our straightforward, affordable pricing reflects our commitment to making energy efficiency accessible to all. Every product we offer is backed by our commitment to quality and durability, ensuring you enjoy long-lasting benefits. Contact us today at 0800 449 449 to discover how we can transform your home with our cost-effective solutions. Visit our website at www.budgetwindows.co.uk for more information and to view our range of products. Transform your living space with Budget Windows—where quality meets affordability.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

295 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(295)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great team and a fantastic service !

From start to finish , the whole process of replacing my patio door was faultless .
.. Great communication from Kim , then came Graham to complete the survey .. and to offer me guidance upon my choices .
Michael and Richard arrived not too early on 'installation day' ( perfect for me ! )
.. and completed the job without problems and within a few hours .
Lovely guys , who left the place practically perfect .
Kim followed up with a call , just to ask how the work had gone , and quite honestly ..
... I am delighted .

Thank you so much to the team at Budget windows .

9 December 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Dave, thank you so much for your lovely review, we really do appreciate the feedback and I'm sure all of those involved will be delighted to read this.

Rated 5 out of 5 stars

Very pleased with the quality of the…

Very pleased with the quality of the doors.
Darren did a good job fitting them, no mess, all rubbish removed, nice change for a tradesman not to spend half the time on a mobile, just got on with the job.
Kim answered the phone when i called, which is also a nice change from a chatbot, can't beat talking to a human.

9 December 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Roger, thank you very much indeed for your review, we really do appreciate it. I'm sure Kim will be thrilled to hear how pleased you are, as will Darren who completed the installation.

Rated 5 out of 5 stars

My experience with John Robertson and…

My experience with John Robertson and his team was brilliant. I only required a window replaced which was over 9ft and misted. I was shown a catalogue of different styles of windows and given a very reasonable price for the style I preferred. John was so helpful and everything he said about time it would take to order and install was amazing. John came to make sure I was happy I could not thank all his team enough for their workmanship, cleanliness and friendliness I would recommend this company to anyone worrying about getting their old windows replaced I am so happy I found Budget windows and wish them all the best for the future . Regards Sadie .

16 November 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Sarah, thank you for your kind words about your experience, however I think that you may have described a different Budget Windows, as we don’t have a John Robertson on our list of employees. If you could provide some further information I will confirm one way or the other and if I’m correct, you may wish to contact John to get the right link to his site.

Rated 5 out of 5 stars

Excellent service and quality from Budget windows

Delighted with our new windows. Fitting the whole house only took 2 days. Every room was left clean and tidy, a huge thank you to the scaffolders, window fitters and the lovely office staff who kept us well informed about the process . The windows are high quality and we can really feel the difference with how warm the house is now.

17 November 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Adele, thank you very much indeed for your lovely review about your experience with us, it’s greatly appreciated.

Rated 5 out of 5 stars

Wow what a fantastic service we got…

Wow what a fantastic service we got from the fitting or our new windows and doors .the fitters john and Johnny were marvellous. They worked so hard though rain and snow !!! Fantastic job well done lads

19 November 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Andrea, thanks so much for taking the time to provide feedback about your experience with us, it’s really appreciated and I’m sure John and Johnny will be absolutely thrilled that you’ve given them such high praise.

Rated 1 out of 5 stars

Super pushy salesman calling to try…

Super pushy salesman calling to try give me a quote. I don't want a quote from you thank you or else I would have rang you.

Worst thing is my number has been passed to them from another company they own who were also aggressively pushy when quoting. (you buy today or you pay 30% more when I walk out the door)

I would not use this company or any other company windows plus roofs own because of this. I want a quote valid for 30 days with my 30% discount you offer on the night and when *I ring you* not the other way around.

1 September 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Anonymous, I’m sorry to hear that you aren’t happy with the offer and that you felt the designer was pushy, it’s certainly not what we want to hear. If you could kindly provide some further information I will ensure your details are removed from our systems. Thanks for highlighting this to us.

Rated 5 out of 5 stars

Amazing service

We had a smooth, easy and positive experience with Budget Windows from start to finish. We were communicated with every step of the way and Kim our coordinator was happy to answer any query we had. Our installers Johnathon and Michael were friendly, clean and tidy and did the best job. We are so so happy with our new windows, thank you 😊

6 November 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Hannah, thank you very much for your lovely review and especially for giving a shout out to Johnathan and Michael, we really are very grateful to you.

Rated 5 out of 5 stars

Windows and French doors top quality

Windows and French doors top quality. Installation smooth, quick, clean.
Fitters very friendly and helpful.
Only let down by their supplier

17 February 2025
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Jim, thanks very much for your feedback, we really do appreciate it.

Rated 5 out of 5 stars

Excellent highly recommend

Absolutley brilliant from Adam coming out to measure up to getting fitting done everyone has been pofessional ,Kim has kept me up to date with everything from start to finish.
Door looks amazing.
Fitters professional and done fab job ..highly recommend

6 November 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Dawn, thanks so much for saying you’d highly recommend us, we really are very grateful to you.

Rated 5 out of 5 stars

Very good experience

Pleasant rep,good price compared to other companies ,keeping us up to date regularly with orders , installation,any concerns always someone there to answer the phone

23 October 2025
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Lisa, thank you very much for taking the time to provide feedback about your experience with us, we really do appreciate it.

Rated 5 out of 5 stars

From ordering the windows to completion…

From ordering the windows to completion of installation Budget Windows kept me informed at every step. The 2 installation chaps were on time, worked like Trojans and tidied up as they worked ,they did a great job. I also received a visit from the project manager during installation and a follow up call to confirm i was happy with the work at the end. I am very happy thank you to all involved

27 October 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Maureen, thanks very much for your lovely review, we really do appreciate it.

Rated 5 out of 5 stars

Friendly, not too pushy, and competitively priced for similar products

Had a really good experience with this company. On time, curteous, very easy to contact, informative and no sales pressure. I needed some building work included, and Chris who came out was friendly, chatty and for the first time I didnt have to overly explain what I wanted, he instantly understood. Will definitely contact this company for any future work.

15 October 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Alexandra, thanks very much for saying you’d use us again in the future off the back of your installation, we really do appreciate it.

Rated 5 out of 5 stars

New front door.

New front door.

Excellent workmanship door looks amazing.

Friendly and polite fitters who tidied up after job completed.

21 October 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Edward, thanks very much for your feedback, it’s really important to us and greatly appreciated.

Rated 5 out of 5 stars

great new windows

sales man came to house and explained about the type off windows we wanted. took all details and gave us a price that we agreed on. made arrangements to have them fitted in 3 weeks. just in time for winter coming. looking forward to having great windows without any drafts.

6 October 2025
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Arthur, thanks very much for your feedback about the service so far, really appreciate it and I look forward to hearing from you when the installation is completed.

Rated 5 out of 5 stars

First class service

First class service

18 October 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Kevin, thanks very much for your review, we really appreciate your kind words.

Rated 2 out of 5 stars

Bit too much pressure from salesman

Bit too much pressure from salesman
Made clear from beginning was getting more than one quote
Very expensive considering called budget windows!!

7 October 2025
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Fiona, I'm sorry to hear that you felt pressure from our representative, it is certainly not what we are about nor how we expect them to act. We do have your information, so I will ensure that the matter is looked into and I'd like to get senior management to contact you personally. Thanks for highlighting this to us.

Rated 4 out of 5 stars

Positive experience with this company

Friendly personnel. No hard sales. Fair pricing. Kept informed from start to finish. Doors are exactly what I asked for. Workmen clean, respectful and knowledgeable.
Would definately recommend. I dropped one star purely because the skip was a day late and workmen had to put the rubble onto their truck to remove

8 October 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Angela, thank you for taking the time to share details about your experience with us, we really appreciate it. I’m obviously disappointed to have a star dropped due to something outside of our control but will speak with the skip hire company to let them know the impact their lateness has had on our business. Thank you for saying you’d recommend us though, that really is the mark of how satisfied our customers are.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look