Budget Windows Ltd  Reviews 

295
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, knowledgeable staff and professional fitters who complete home installations efficiently while always keeping workspaces exceptionally clean and tidy. Consumers consistently note that the new windows and doors are top quality, delivering a smooth, draft-free, and highly reliable improvement to their properties. Some reviewers were not happy with the aggressive sales tactics and high pressure pricing strategies encountered during the initial quotation appointments. People also mentioned experiencing stressful installation delays, unexpected problems with ventilation vents, and difficult communications with the finance department regarding payment terms.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and helpful... See more

Service

People report satisfaction with the service, highlighting professional and friendly interactions from the... See more

Product

Customers consistently note ambiguous experiences with product installations. Many reviewers expressed high... See more

Price

Users describe ambiguous interactions with price, as experiences vary widely from one customer to another.... See more

Quality

Consumers find quality to be positive, expressing satisfaction with their new windows and doors. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Friendly personnel. No hard sales. Fair pricing. Kept informed from start to finish. Doors are exactly what I asked for. Workmen clean, respectful and knowledgeable. Would definately recommend. I dr... See more

Company replied

Rated 5 out of 5 stars

Would recommend for anyone thinking of installing new very high quality double glazed windows. Excellent service very good value considering the effort to install properly. The fitters Michael and Joh... See more

Company replied

Rated 5 out of 5 stars

We had a smooth, easy and positive experience with Budget Windows from start to finish. We were communicated with every step of the way and Kim our coordinator was happy to answer any query we had. Ou... See more

Company replied

Rated 5 out of 5 stars

I was looking round for someone to give me a quote for 3 new windows Budget windows where the only ones to answer a phone give me an appointment and actually turn up. The whole process was very quick... See more

Company replied


Company details

  1. #38 of 45 best companies in Double Glazing Installer

Written by the company

Why pay more when upgrading your North East home? At Budget Windows, we understand the importance of quality and affordability. Our ethos is simple—deliver exceptional, energy-efficient windows and doors without breaking the bank. Say goodbye to draughty, outdated windows and doors, and welcome a warmer, more comfortable home environment. Located in the heart of the North East, we have dedicated ourselves to providing homeowners like you with products that not only improve thermal efficiency but also enhance the aesthetic appeal of your home. Our extensive range of windows and doors is designed to cater to various styles and preferences, ensuring that every customer finds the perfect fit for their home. We pride ourselves on transparency and honesty. At Budget Windows, there are no hidden fees or inflated prices. Our straightforward, affordable pricing reflects our commitment to making energy efficiency accessible to all. Every product we offer is backed by our commitment to quality and durability, ensuring you enjoy long-lasting benefits. Contact us today at 0800 449 449 to discover how we can transform your home with our cost-effective solutions. Visit our website at www.budgetwindows.co.uk for more information and to view our range of products. Transform your living space with Budget Windows—where quality meets affordability.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

295 reviews

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1-star

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Replied to 100% of negative reviews

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4.4

All reviews

(295)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gary and Adam did a brilliant job

Gary and Adam did a brilliant job, both very friendly and helpful even gave advice on how to keep the sealant clean and advice on how to put back up the blinds and hekped sort out the old cables hidden under the old windows. I couldn't fault there work.

3 October 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear JohnPaul, thank you very much for taking the time to provide feedback about your experience with us, we really do appreciate it.

Rated 5 out of 5 stars

Very helpful, friendly & professional

The whole team who looked after me in the run up to, fitting and after care of my new patio door were wonderful. From start to finish everyone I dealt with was very friendly and helpful and I couldn't have asked for any better fitters. They were very nice and also professional. Everything was dealt with in a timely manner and I would recommend this firm to anyone.
The customer care has been brilliant. I will not hesitate to return when I need anymore replacement windows or doors. Thank you so much.

3 September 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear KAJ, thanks so much for your lovely review, and especially for saying you’d recommend us, we really do appreciate it.

Rated 5 out of 5 stars

Excellent service good price for what…

Excellent service good price for what we got the engineers were very good and clean no mess left after they were finished we had kev & tony

1 July 2025
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Derek, thanks very much for your kind words, we really do appreciate it.

Rated 5 out of 5 stars

Two external doors

I'm very happy with my doors, the team did a very thorough job.

29 August 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Richie, thank you very much for your review, we really do appreciate the feedback.

Rated 5 out of 5 stars

New external door fitted

I had a new external door and blown window glass fitted upstairs. John and Johnny, the fitters turned up on time, were polite and friendly. Tidied the area up when finished in super fast time no problems. Kim in the office also deserves a mention as she kept me up to date on progress and did a couple of follow-up calls to ensure everything was good. Can't fault the service from these people. Well done!

25 August 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Hilary, thank you very much for taking the time to provide feedback about your experience with us, we really do appreciate it. Thanks also for giving a mention to the people involved in you job, I’m sure they’ll be delighted to read this.

Rated 5 out of 5 stars

Replacement of two windows and a door…

Replacement of two windows and a door in kitchen. Arrived when they said they would. Took about 2.5 hours to complete the job. Efficient and tidied up afterwards. Good attitude. Pleased with the work.

20 August 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Pam, thanks very much for your feedback, it’s greatly appreciated.

Rated 5 out of 5 stars

Windows And Doors

Really happy with the company they exceeded my expectations. They were professional and tidy. I would highly recommend this company for any home improvements

28 January 2025
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Adam, thank you so much for saying you’d recommend us, it really is greatly appreciated and obviously brilliant to hear how happy you are with the work carried out.

Rated 2 out of 5 stars

My order was 2 doors

My order was 2 doors, firstly the salesmen said they use there own fitters which is not correct as they use subcontractors, if I had know this I wouldn't of went with budget windows. Once my doors arrived the fitters only fitted one door which was poorly fitted and the 2nd door frame was not the correct size. So then had to wait 6 weeks for the 2nd door which was fitted by Jonathan and Michael which was fitted correctly and at a high standard which then showed how bad the 1st door was fitted. Contacted the customer service and Kim was very helpful and arranged a refit of the 1st door which took just under 3 weeks. Michael and Jonathan completed the refit again at a high standard. The question I ask myself why was the doors fitted originally at the standard required. I was going to get a quote for my front door from budget but my experience with the company was not good . I would not recommend the company to anyone.

30 May 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Andy, thank you for providing feedback about your experience with us. I’m very sorry to hear that you aren’t completely happy with aspects of the sale and the installation, it’s certainly not our intention to mislead you in any way, so if you could kindly provide some further information to help us identify you, we will investigate to find out what happened at the quote stage. In relation to the installation, I’m delighted that it’s now completed to a high standard, which you are correct in saying should have happened first time around. Again we will find out what went wrong and use this to improve our service in the future. Thank you for highlighting this to us.

Dear Andy, thank you for providing the information, we will be in touch with you once we have completed the investigation.

Rated 5 out of 5 stars

First class work

From the start everyone involved in the decision to go with Budget Windows was exactly what you would hope for, informative, straight forward, helpful and friendly. The fitters arrived on the time arranged and it was a joy to watch them, like a well oiled machine. They took time and pride to get the work just right.
We would not hesitate to recommend Budget. First class work and product.

3 July 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear A S, thanks so much for saying you’d recommend us, we really appreciate it and I’m obviously thrilled to hear how pleased you are with the service we provided.

Rated 5 out of 5 stars

1st class service from start to finish

1st class service from start to finish. Kim kept me updated at every step from quotation to completion. Great quality windows and door. Jonathan and Michael were excellent clean and tidy workers covering all carpets, beds and worktops where work was carried out. Very polite and courteous. Working none stop from 8.30am until 8pm going the extra mile to get the job finished. Would certainly recommend Budget windows to all.

9 July 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Thank you so much for saying you’d recommend us, we really do appreciate it. Thanks also for giving a shout out to all of the people involved in your project and I’m sure they’ll be thrilled to read this.

Rated 5 out of 5 stars

Professional Fitters

Professional Fitters
Very happy with the installation

4 July 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Ann, thanks very much for your feedback, we really appreciate it.

Rated 5 out of 5 stars

The installation was a professional job…

The installation was a professional job the fitters were clean and tidy there was no problem with that the fitters observed health and safety in there approach to the installation. The job was inspected by a manager immediately after installation. A great job done in a professional way thank you very much

4 July 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Malcolm, thanks very much for taking the time to provide feedback about your experience with us, we really do appreciate it.

Rated 5 out of 5 stars

I stronly recommend windows plus roofs / budget widows.

Friendly fast and super efficient service, I was kept informed every step of the way by Kim, and nothing was too much for John and Johnny the window fitters who worked extremely hard and did a fantastic job.

8 July 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Andy, thank you very much for your review, we really do appreciate the feedback and thanks also for giving the team involved with your project a shout out, I'm sure they'll be delighted to read this.

Rated 1 out of 5 stars

Continued inconvenience

We have just had a phone call to say that the work that should have been completed 5 weeks ago, and had already been rescheduled unacceptably to this week, is now going to take place next week and split between the Monday and the Thursday/ Friday. This company continues to disappoint. They clearly take all your money at the start because they know they do an unacceptable job. If we hadn't paid I would be refusing at this point and just getting them to come and take the scaffolding down and finding someone else who can do a half way decent job. I'm only writing so many reviews to try and prevent people going through the same level of stress and inconvenience that my family has gone through.

17 June 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Kathleen, I'm sorry that you feel the need to continually put 1 star reviews on Trustpilot, repeating your previous messages. I dispute your claims about us doing unacceptable jobs, but concede that things can sometimes go wrong and when they do, we always try to put them right. I will nor respond to you any further and would encourage you to contact our complaints department in future.

Rated 5 out of 5 stars

Budget Windows

Budget Windows has just replaced a window and a pedestrian door on my garage. The process was painless. Quotes were received promptly, and the work was booked in and completed as scheduled. I'm very happy with the work and the customer care. The work has been checked by a manager, and a very small issue was fixed on the spot. The only thing I wasn't 100% happy with was having to pay up front for the work. I wasn't aware I had to do this (I had paid a deposit the same day I accepted the quote and thought this was adequate). It should have been made clear that payment is due approximately two days before the work is scheduled. The Home Network Group (which is the parent company) has also called to ensure I was happy with the work and forwarded warranties and insurance documents. The customer care has been exceptional.

11 June 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Louise, thank you very much for your feedback, it's really important to us and we really appreciate it. I'm thrilled to hear how pleased you are with the service and customer care and I will speak to our team regarding explaining the payment terms as this is usually a very seamless process. Thanks again and I hope you may consider us for any other home improvements in the future.

Rated 5 out of 5 stars

Very helpful start to finish was kept…

Very helpful start to finish was kept well informed throughout the whole process. Fitters did a professional job to a high standard thanks very much

6 June 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Lewis, thank you very much for you valuable feedback, it is very important to us and greatly appreciated.

Rated 5 out of 5 stars

Instalation of Patio Doors

The team turned up punctual set up and worked thoroughly and efficiently keeping the work area clean and tidy all the way through the installation. They where very polite and friendly. The experience from budget window's was great from start to finish thank you to all departments involved in my installation.

6 June 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Steven, thank you very much for taking the time to post your review, we really do appreciate the feedback and it's obviously fantastic to hear how pleased you are.

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