Buildfix Reviews 857

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making the entire process smooth and easy to understand. Many people highlight the excellent service, noting the clear communication, punctuality, and the high quality of the work performed, often exceeding expectations. Consumers frequently mention the positive user experience, emphasizing the efficiency and thoroughness of the teams, who often provide detailed updates and ensure a tidy work area. The customer service is also highly regarded, with reviewers appreciating the friendly and approachable nature of the employees who take the time to explain every step.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency of the... See more

Quality

Customers had positive experiences with quality. Many reviewers were very happy with the results, noting the... See more

User experience

Reviewers consistently report positive feedback about the user experience. Customers frequently mention the... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very professionsl company and specialised teams to deal with. Starting with the structual engineer Chris that explained what needed to be rectified and provided the detailed quotes. Jack and team do... See more

Company replied

Rated 5 out of 5 stars

Engaged Buildfix to do ground work wall cracks and plastering. Ground work Sen and Harrison did a great job. Wall cracks and bars George and Kyle worked really good together and explained every s... See more

Company replied

Rated 5 out of 5 stars

This is the most efficient company we have ever dealt with. The communication was excellent and explained thoroughly by Bruno and Pedro. We had complete confidence. Andy checked the pipes and informed... See more

Company replied

Rated 5 out of 5 stars

Extremely happy to see my laundry room base sinking issue has been fixed perfectly. A huge thank you to Joe and Jamie. They arrived on time today as planned and explained the work they were going to d... See more

Company replied


Company details

  1. Structural engineer
  2. Building restoration service

Information provided by various external sources

The Experts in Structural Repairs

Buildfix

Written by the company

The Experts in Structural Repairs
Combining the latest technological innovations with our extensive knowledge, we can repair wall cracks, stabilise foundations and stop rising damp with minimal disruption to the building, your daily life - and your budget!

Free On Site Inspection

Our Engineers will inspect your structural problem free of charge

Not only will we treat your home as if it’s ours, we also offer free house inspections and come to look at your house for no cost.

Contact info

4.9

Excellent

TrustScore 5 out of 5

857 reviews

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Rated 5 out of 5 stars

Very satisfied with Buildfix.

We were very satisfied with Buildfix and their skilled tradesman. We used three Buildfix services to repair our inner west 1923 California Bungalow. The Buildfix crew’s work included foundation strengthening/subterranean gap filling, structural stabilisation and repointing and finally plastering. All services provided were high quality and with very good communication and courtesy. I definitely recommend Buildfix.

7 March 2025
Unprompted review
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Reply from Buildfix

Hi Graeme,

Thanks a ton for the thoughtful review — we’re stoked to hear you were happy with all three stages of the work. Your California Bungalow is a classic, and it was a real privilege to help bring it back to its best. We’ll be sure to pass your kind words on to the crew — they’ll really appreciate it. Thanks again for the recommendation!

Cheers,
The Buildfix Team

Rated 5 out of 5 stars

A Professional Job Done

Buildfix worked on significant repairs at my house. Jamie and Luke were very professional and work was done to a high standard. The warranty on the works gives good peace of mind as well. Highly recommended.

7 March 2025
Unprompted review
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Reply from Buildfix

Hi Tom,

Really appreciate the great feedback! Jamie and Luke will be buzzing to hear you were happy with their work — they take a lot of pride in what they do. Glad the warranty gives you that extra peace of mind too. Thanks again for the recommendation!

Cheers,
Irene
The Buildfix Team

Rated 5 out of 5 stars

Excellent subsidence and wall cracks…

Excellent subsidence and wall cracks respair.

Buildfix is a highly professional team that provides comprehensive assessment and inspection services. They meticulously check every corner of the house and clearly explain the entire repair process to me. The team is not only professional and efficient, responding to messages promptly, arriving on time, and completing the work as scheduled, but they also demonstrate a strong sense of responsibility and excellent communication skills. Before each visit, they call in advance to inform me of the exact time, allowing me to prepare accordingly.

I sincerely appreciate Chris, Jordan, Damien, Irene, and Connor for their exceptional customer service. They took the time to patiently address all my questions and offered valuable expert advice. Because of their professionalism, I felt completely at ease entrusting them with the repairs, and I am extremely satisfied with the final results. I would not hesitate to recommend Buildfix to anyone in need.

27 February 2025
Unprompted review
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Reply from Buildfix

Hi Hanhan,

Thank you so much for your thoughtful and generous words — it truly means a lot to all of us. We’re so glad you felt well looked after and fully informed every step of the way. Chris, Jordan, Damien, Connor, and I all really enjoyed working with you, and it’s great to hear you’re happy with how everything turned out. We really appreciate you choosing Buildfix — and recommending us too!

Warm regards,
Irene
The Buildfix Team

Rated 5 out of 5 stars

Excellent service and quality work

Excellent service and quality work.
Explained everything well and kept us informed during the entire process.

5 February 2025
Unprompted review
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Reply from Buildfix

Thanks Vince, really appreciate the great feedback! Clear communication and quality work are what we’re all about, so it’s great to hear that came through. Glad we could help!

Cheers,
The Buildfix Team

Rated 5 out of 5 stars

Buildfix did an awesome job

Buildfix did an awesome job, their advice and repairs on my home's issues was very helpful for putting my mind at ease and they did the woks at a great cost. The onsite technician was very friendly and professional. Really happy, 5 stars

26 February 2025
Unprompted review
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Reply from Buildfix

Cheers for the awesome review, Liam! Great to hear the advice and repairs helped put your mind at ease — that’s exactly what we’re here for. We’ll pass your kind words on to the tech who looked after you too. Really glad you’re happy with the outcome (and the cost!). Appreciate the 5 stars!

Cheers,
The Buildfix Team

Rated 5 out of 5 stars

Professional company

Professional company from start to finish. Attended initial meeting on time, thoroughly assessed and recorded what would be needed. I went with Buildfix because they had excellent reviews online and price was competitive. Booked job and they arrived on time, took there time to set up correctly to insure job would be completed correctly and without causing any other issues. Jared was precise, kept me informed over the whole day of each step and results. They left the site clean. I felt that they respected my property and tried to achieve the best outcome. I was very pleased with the work completed and it’s put my mind at ease all the voids have been filled correctly.

10 February 2025
Unprompted review
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Reply from Buildfix

Hi Jo,

Really appreciate you taking the time to share all that — sounds like everything went to plan, which is exactly what we want to hear. Kurt and Jared will be glad to know their work and attention to detail made a difference. It’s great knowing the voids are sorted and you’re feeling confident about the result. Thanks again for choosing Buildfix!

Cheers,
Irene
The Buildfix Team

Rated 5 out of 5 stars

subsidence and brick repairs

The Buildfix team did a great job of both the subsidence repair and brickwork repairs and left the place clean and tidy. There were a couple of challenges that were resolved quickly and it will provide us some peace of mind in the coming years.

29 January 2025
Unprompted review
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Reply from Buildfix

Hi Rick,

Thanks for the great feedback — really glad we could help get things sorted. Those kinds of repairs are all about making sure your home’s solid for the long haul, so it’s great to hear you’re feeling confident heading into the years ahead. Appreciate you having us in!

Cheers,

The Buildfix Team

Rated 5 out of 5 stars

A cohesive team of subject matter experts.

A cohesive team of subject matter experts that provided expert advice and much patience for our questions; from first contact with Matt and expert advice provided, then plumber Micheal and finally
Brad and Sam (who were interrupted numerous times with our “what if’), and explained as they did the work, we could not have asked for a better result. Highly recommend.

23 January 2025
Unprompted review
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Reply from Buildfix

Hi Char,

What a fantastic review — thank you! We love hearing that the whole team had your back from start to finish. Matt, Michael, Brad, and Sam will be chuffed to know their advice, patience, and explanations made such a difference. Interruptions and all, we’re just glad we could deliver a result you’re happy with. Thanks heaps for the recommendation!

Cheers,
Judy
The Buildfix Team

Rated 5 out of 5 stars

A terrific company to deal with !

A terrific company to deal with !
The entire process from the initial request for a quote through to completion of the work has been very impressive. Great communication, thorough inspection which explained the whole process and superb workmanship by the tradesmen .
A lot of businesses could learn from this company’s very professional workmanship and excellent customer service.

24 January 2025
Unprompted review
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Reply from Buildfix

Hi Jerry,
What a top-notch review — thank you! It’s so rewarding to hear the whole process left a strong impression. We take a lot of pride in both the work we do and how we treat people along the way, so your words really hit home. I’ll be sure to pass this on to the team — they’ll be chuffed to hear it.

All the best,
Irene
The Buildfix Team

Rated 5 out of 5 stars

Turned up when they said they would

Turned up when they said they would. Gave me good advice. They did a very workman like job. All in all no complaints my end and I would highly recommend them.

13 January 2025
Unprompted review
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Reply from Buildfix

Thank you for your kind words and recommendation! We're thrilled to hear you were pleased with our punctuality, advice, and workmanship. It's always our goal to deliver reliable, high-quality service, so it’s great to know we met your expectations. If you ever need assistance in the future, we’re just a call away!

Best Regards,
Irene.

Rated 5 out of 5 stars

Brick veneer underpinning specialists

From my initial enquiry, site evaluation and then conducting the works, the entire team were genuine and professional, taking great pride in their work.
The site was left clean at the completion of the works, and I felt confident in the workmanship and product. The price was extremely competitive, and probably the best in the field of underpinning.
You can call Buildfix with certainty that you and your home will receive the best service possible.

12 December 2024
Unprompted review
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Reply from Buildfix

Thank you Garth, for taking the time to share such a thoughtful review! It's wonderful to know you found our pricing competitive and felt confident in the results provided. Your recommendation means the world to us, and we’re grateful for your trust in our services.

Best regards,
Irene.

Rated 5 out of 5 stars

Buildfix is real elite in repairing subsidence of house

I have asked Buildfix to fix serious subsidence of my house in may. Because of their excellent work I asked Buildfix to fix the subsidence of my another house again. Matt's quote is very competitive and point out the reasons of the subsidence.

The quote also included to check all the services location and find out all leaks in drain pipes. Plumber Micle from Buildfix came first, he find out all the leaks in sewer and strom pipes, also cleaned and dredged the pipes using advanced professional tools. Micle is very attentive, professional, friendly and hard working.

Two Sams attended to fix the subsidence. They lifted the house 10mm in some place, they did more than what I have expected and solved all the subsidence problems. They are very professional, patient, skilled, polite and hard working!. I am very happy with the outcome of their jobs. Because of the Geopoly injection the foundation got a lot reinforcement, the house can stand another hundred years after their work.

I wouldn't hesitate to recommend Buildfix to anyone. Every aspect of their work is beyond my imagination. I was very impressed with Buildfix and have a hundred reassurance about the quality of their work. They are the best company I have ever seen! Good price, excellent work and enjoying being with them!

Yan Chen

13 December 2024
Unprompted review
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Reply from Buildfix

Thank you, Yan Chen, for your kind review and for trusting us with your home. We're thrilled to hear you’re happy with the detailed quotes, thorough preparation, and the successful resolution of the subsidence issues.

It’s great to know the Geopoly injection has reinforced the foundation for long-term stability. Your recommendation means a lot to us.

Best regards,
Irene

Rated 5 out of 5 stars

Jared and Kurt are a great team.

Jared and Kurt arrived on time and did a great job. Jared kept me up to date with the progress and they managed to get more lift than I was hoping for. In stifling humidity they completed the job in the timeframe they promised.

17 December 2024
Unprompted review
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Reply from Buildfix

Thank you for your wonderful feedback! It’s fantastic to hear that the team kept you well informed throughout, and exceeded your expectations with the results.

If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for your support!

Best regards,
Irene

Rated 5 out of 5 stars

Really great service and quality at a…

Really great service and quality at a reasonable price.

18 December 2024
Unprompted review
Buildfix logo

Reply from Buildfix

Thank you for your kind words! We're thrilled to hear you were pleased with the service and quality we provided. If there's anything else we can assist you with, please don’t hesitate to reach out.

Best regards,
Irene

Rated 5 out of 5 stars

Subsidence and wall crack repairs Ringwood Vic

Judy and her team went out of their way to make the repair seamless and headache free. They even helped me with certain tasks that would have needed me to hire another handyman just so the repair can continue. They were flexible with the dates and courteous to the tenant I had who needed extra attention.

3 December 2024
Unprompted review
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Reply from Buildfix

Thank you for sharing your experience with our team in Ringwood! We're thrilled to hear that we were able to make your subsidence and wall crack repairs seamless and stress-free.

We’re also glad we could assist with tasks that saved you the hassle of hiring additional help—it’s all part of our commitment to making the process as smooth as possible.

If you need any further assistance, please don’t hesitate to reach out. Thank you again for your kind words and support!

Best regards,
Judy

Rated 4 out of 5 stars

Collingwood

Staff were great from Admin supervisor to technicians. Explained process on site.
Completion report did not give enough evidence of work done, specific injection locations, new level information which would be needed for review of site condition in the future. Amount of injected material; comparison of amount per metre with other locations.
Recommended. Rating 4.5 stars

28 November 2024
Unprompted review
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Reply from Buildfix

Thank you for your feedback! We're delighted to hear you had a positive experience with our team, from our admin team to the technicians. It's great to know the process was explained thoroughly on-site.

We also appreciate your detailed comments about the completion report. We'll use this feedback to further enhance the clarity of our report in the future.

Thank you for recommending us! If you have any further questions or require additional documentation, please don't hesitate to reach out.

Best regards,
Irene

Rated 5 out of 5 stars

HIGHLY RECOMMEND BUILDFIX

Kurt and Jared have only just left at 6:20pm after a long hot day in the sun hardly taking what any normal people would call a “lunch break” these guys weer professionals right from the start during the whole day all information was passed on as each new step started. They left the work site just as they found it and nothing was too much trouble for these guys. Would highly recommend the team at buildfix including the delightful one on one office staff. Great experience start to finish.

25 November 2024
Unprompted review
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Reply from Buildfix

Thank you, Anthony! We’re so glad you had a great experience with our team. Your kind words and recommendation mean a lot to us.

Warm Regards,
Irene

Rated 5 out of 5 stars

One very satisfied customer.

How good is it to find a company who does what they quote they will do?
Chris Brown was prompt with his detailed quotes. We had a sunken slab lifted 50mm and we had a badly cracked wall reinforced with the Helibar and structural grout. The guys did an amazing job and I would particularly mention Luke's work on the wall. He has such an eye for detail and was so careful with the installation and was extremely good in matching the pointing and repair cracks grout colour in a multi coloured sandstock wall. The crew were tidy and cleaned up everything each day.
The result has been amazing. The wall is now stronger than when built 60 years ago and there are no signs of the cracks. All that with a 20 year warranty.
One very satisfied customer. Thanks all round. A great company to deal with.
Ian Thom

8 November 2024
Unprompted review
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Reply from Buildfix

Thank you, Ian! We’re thrilled to hear you’re so satisfied with the results. It’s great to know the team delivered on the quote, lifted your slab, and restored your wall with such care and detail. We appreciate your kind words and are glad to have exceeded your expectations!

Warm regards,
Irene

Rated 5 out of 5 stars

Fantastic results, great team, wonderful treatment. non invasive resin treatment.

Excellent results and exceptional service experienced at every stage/ interactions with Buildfix. Starting with Matt who did the initial site inspection and organised the quotation, Michael who attended for preliminary assessment of the pipes and drains, and Sam & Brad who conducted the actual subsidence repair works.
Everyone was extremely knowledgeable, approachable, helpful, and genuinely lovely people to interact with. Additionally each member was also highly professional, meticulous, competent, careful, and highly motivated. It was obvious they were invested and took personal pride in obtaining the best outcome.
We are restoring an older home and couldn't be happier with the results. The scope of works was totally non-invasive. Some well concealed drill holes in the ground externally, and I'm confident that the house foundations are set for another 50+ years.
We highly recommend the Buildfix team Victoria and the Resin treatment.

24 October 2024
Unprompted review
Buildfix logo

Reply from Buildfix

Thank you, Matt, for your fantastic feedback! We’re so pleased to hear that the team delivered excellent service at every stage, and that the non-invasive resin treatment has given your home’s foundation the strength it needs. We appreciate your recommendation and wish you all the best with your restoration!

Warm regards,
Judy

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