Buildfix Reviews 857

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making the entire process smooth and easy to understand. Many people highlight the excellent service, noting the clear communication, punctuality, and the high quality of the work performed, often exceeding expectations. Consumers frequently mention the positive user experience, emphasizing the efficiency and thoroughness of the teams, who often provide detailed updates and ensure a tidy work area. The customer service is also highly regarded, with reviewers appreciating the friendly and approachable nature of the employees who take the time to explain every step.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency of the... See more

Quality

Customers had positive experiences with quality. Many reviewers were very happy with the results, noting the... See more

User experience

Reviewers consistently report positive feedback about the user experience. Customers frequently mention the... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very professionsl company and specialised teams to deal with. Starting with the structual engineer Chris that explained what needed to be rectified and provided the detailed quotes. Jack and team do... See more

Company replied

Rated 5 out of 5 stars

Engaged Buildfix to do ground work wall cracks and plastering. Ground work Sen and Harrison did a great job. Wall cracks and bars George and Kyle worked really good together and explained every s... See more

Company replied

Rated 5 out of 5 stars

This is the most efficient company we have ever dealt with. The communication was excellent and explained thoroughly by Bruno and Pedro. We had complete confidence. Andy checked the pipes and informed... See more

Company replied

Rated 5 out of 5 stars

Extremely happy to see my laundry room base sinking issue has been fixed perfectly. A huge thank you to Joe and Jamie. They arrived on time today as planned and explained the work they were going to d... See more

Company replied


Company details

  1. Structural engineer
  2. Building restoration service

Information provided by various external sources

The Experts in Structural Repairs

Buildfix

Written by the company

The Experts in Structural Repairs
Combining the latest technological innovations with our extensive knowledge, we can repair wall cracks, stabilise foundations and stop rising damp with minimal disruption to the building, your daily life - and your budget!

Free On Site Inspection

Our Engineers will inspect your structural problem free of charge

Not only will we treat your home as if it’s ours, we also offer free house inspections and come to look at your house for no cost.

Contact info

4.9

Excellent

TrustScore 5 out of 5

857 reviews

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Rated 5 out of 5 stars

Sinking slab issues

The team quicky assed the problems with our foundations, sent the quote promptly and assigned a remediation team a few weeks later. The job took a whole day and the guys were efficient, experienced and did a thorough cleanup when completed. Highly recommended.

28 August 2024
Unprompted review
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Reply from Buildfix

Hi Martin, thank you for sharing your experience! We're glad to hear our team responded quickly and efficiently to your sinking slab issues, from the initial assessment to the final clean-up. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Wall Crack Repair

The Buildfix team delivered another terrific outcome for our property. George arrived and was clear on what and how he would be going about fixing our wall cracks. He kept the site clean and gave us continuous updates on his progress and was able troubleshoot along the way with ease.

18 July 2024
Unprompted review
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Reply from Buildfix

Hi Nick, thank you for sharing your experience! We’re pleased to hear that George provided clear communication, kept the site tidy, and handled everything smoothly while repairing your wall cracks. We’re glad to have delivered another great result for you. Should you need anything else in the future, please feel free to reach out!

Rated 5 out of 5 stars

My House was sinking before Buildfix helped me

Buildfix were fantastic in helping me with my subsidence issues I was having with my house which is built on a slab. From initial contact to completion, Buildfix kept me informed on how my property was going to be managed with a comprehensive report from the assessment/quote stage, competitive $$$, scheduling and completion of lifting the slab.

27 August 2024
Unprompted review
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Reply from Buildfix

Hi Donna, thank you for sharing your experience! We’re so glad to hear that our team was able to help with your subsidence issues and that you felt well-informed throughout the process. We take pride in providing clear communication and delivering effective solutions, so it’s great to know that we met your expectations. If you need anything further, we’re always here to help!

Rated 5 out of 5 stars

Technicians were friendly and…

Technicians were friendly and communicative and minimally invasive - I was able to work from home while works were being carried out

12 August 2024
Unprompted review
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Reply from Buildfix

Hi CB, thank you for your review! We're glad to hear that our team was friendly and communicated well throughout the process. It’s great to know that the work was done with minimal disruption, allowing you to continue working from home. If you need anything else in the future, don’t hesitate to reach out!

Rated 5 out of 5 stars

Excellent communication and friendly

Excellent communication and friendly

27 August 2024
Unprompted review
Buildfix logo

Reply from Buildfix

Hi Lisa, thank you for your feedback! We're pleased to hear that you found our communication excellent and our team friendly. It’s always great to know we’ve made the process a positive one. If you ever need further assistance, we’re here to help!

Rated 5 out of 5 stars

Happy with Buildfix

Happy with Buildfix, they made the whole process so easy from quote stage to completion of works. They did a great job of fixing my wall and would definitely use them again or recommend them to others

18 June 2024
Unprompted review
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Reply from Buildfix

Hi there, thank you for your review! We’re glad to hear that the process was smooth from start to finish and that you’re happy with the wall repairs. Your recommendation means a lot to us, and we’d be happy to assist you again in the future should you need us. Thanks again for your kind words!

Rated 5 out of 5 stars

I cannot speak highly enough of…

I cannot speak highly enough of Buildfix. They are truly elite in their field of resin underpinning, and I recommend their services to anyone in need of subsidence work.
Matt, the Senior Structural Assessor, visited our site for an assessment, and I greatly appreciated his down-to-earth approach. Matt’s communication skills were outstanding as he clearly identified all areas of concern. With his expertise, he developed a comprehensive scope of work plan, ensuring every detail was addressed with care and professionalism.
I also cannot speak highly enough of Sam, Brad, and the entire team who worked on our home. From start to finish, they consistently exceeded our expectations. They always arrived on time, fully prepared, and treated our home with the utmost respect and care.
What truly stood out was their exceptional communication. They kept us informed every step of the way, explaining their process in detail and patiently answering all our questions. This transparency made us feel comfortable and confident throughout the project.
Their diagnostic skills were outstanding, and they consistently found the best solutions to ensure an exceptional outcome. They approached every task with professionalism and a positive attitude, and their genuine enthusiasm for delivering excellent results was evident in everything they did.
What could have been a daunting and overwhelming process was made remarkably smooth and stress-free, thanks to their unmatched expertise and unwavering commitment to excellence.

Buildfix goes above and beyond to deliver exceptional results and ensure customer satisfaction. We give them our highest recommendation."

23 August 2024
Unprompted review
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Reply from Buildfix

Hi Jim, thank you for your incredibly detailed and thoughtful review! We’re delighted to hear that our team made the entire process smooth and stress-free for you. It’s great to know that the communication, professionalism, and care we strive for truly stood out. Your recommendation means the world to us, and we’re so glad to have exceeded your expectations from start to finish. If you ever need further assistance, we’re always here to help! Thanks again for your kind words!

Rated 5 out of 5 stars

Jamie and Luke were the workers

Jamie and Luke were the workers. They did a fantastic job. They cleaned up at the end. explained everything to me as the job went on and I was very happy with the outcome. and financially, it was a good decision

23 August 2024
Unprompted review
Buildfix logo

Reply from Buildfix

Hi Steve, thank you for your review! We’re so glad to hear that you were happy with the work and the way everything was explained throughout the process. It’s great to know the team left the site clean and that you feel it was a good financial decision as well. If you ever need anything else, feel free to reach out!

Rated 5 out of 5 stars

Highly recommended

Well organised, turned up on time on the specified day, worked without fuss on a difficult task in a confined space, cleaned up afterwards and did an excellent job. Good follow up too.

25 July 2024
Unprompted review
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Reply from Buildfix

Hi Geoff, thank you for your feedback! We’re glad to hear that everything went smoothly, from arriving on time to handling the challenging task with care. It’s great to know that the team left the site clean and provided good follow-up. If you ever need assistance in the future, don’t hesitate to reach out!

Rated 5 out of 5 stars

Cracked brick walls

Terry and Brandon attended to complete the second stage of our garage rectification work being cracked brick walls. They explained the process involved in detail and any questions we had were answered in a courteous and easy to understand manner. They were knowledgeable, friendly and true professionals. They went far and beyond our expectations in respect to the entire process. They are a credit to themselves and Buildfix.
Thank you Terry and Brandon. It was a pleasure dealing with you.
Barbara and Eugene

15 August 2024
Unprompted review
Buildfix logo

Reply from Buildfix

Hi Barbara and Eugene, thank you for sharing your experience! We’re so pleased to hear that the team exceeded your expectations and that the entire process was explained clearly. It's always great to know that our team provided a professional and friendly service. If you need any further assistance in the future, we’re here to help. Thanks again for your kind words!

Rated 5 out of 5 stars

Brick wall repair

We are very pleased with the workmanship of our brick repair . All the work was done promptly and efficiently. All the young guys were very hardworking and explained everything that was being done. We would recommend this company to anyone who needs this type of work done. Thankyou. Kathy and Martin Smith

20 August 2024
Unprompted review
Rated 5 out of 5 stars

I had very good experience …

I had very good experience from start to finish from the time Matt came in to inspect surely he is very experienced and know exactly what is require in reasonable cost
Sam and Joseph came on site to do the work very hard to believe guys still out there take pride in there work these boys knew exactly what is required and without making any mess job was done and dusted in two days
Great work

13 August 2024
Unprompted review
Rated 5 out of 5 stars

So happy I came across this company, Buildfix!

After researching for over 12 months I’m so grateful I came across Buildfix in my ‘search’ efforts. My original house slab and the newer extension slab were moving apart, I had no idea and was so unsure of who to contact. Chris from Buildfix came out, explained that subsidence was causing the issues, what they could do to raise, stabilise and prevent further problems and send through their quote. I’m more than pleased with the results and was so happy on the day that an internal door, which I thought had swollen and needed shaving, closed perfectly (lucky I didn’t get it shaved 🤣).
I can’t thank the Buildfix team enough….Irene in the office, Chris who initially came out, Jordan who came to check my pipes etc before they went ahead, Joe and Aiden who carried out the work (no digging, no mess) … you were all wonderful. I have no hesitation in highly recommending Buildfix to anyone who has issues with movement, subsidence etc.

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Buildfix are the best operators in this space

Do not look any further than Buildfix if you have a sinking or uneven concrete slab. From beginning to end the team at Buildfix were leagues above their competitors with their transparent, efficient and cutting edge approach. In terms of pricing and warranty again, they could not be matched. Highly recommend the entire Buildfix team.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

5 star team

Working with buildfix was such a pleasure. It was an easy and quick experience and I would highly recommend them.
Damien, the structural supervisor, was fantastic. He was such a pleasure to have at our place and explained everything thoroughly. He completed the job to such a high standard and I would highly recommend him and the rest of the team.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Damp course

I had Buildfix company to carry out some raising damp brickwork on our house the team Damien Luck George carried out this work with the highest quality of workmanship and would recommend this company highly
Thank you everyone at Buildfix Fred

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent outcome overall

Excellent outcome overall
We had two jobs to get done by the team. The first to inject the foundations went well however the wall crack gaps only partially closed. Not as much as I was hoping for as it impacted a window. The window was still unable to closed fully post this phase of works. The team were professional, did their best and cleaned up afterwards. Damien came in next to fix the cracks and did a great job of it. Overall he did an amazing job and filled all the cracks really well. It lead to a really good overall outcome which I'm pleased with.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Subsidence experts

Prompt service, courteous staff. Knowledgeable to my needs on the subsidence issues on the foundations of my house. I was kept informed at all times of what was needed done and reported to on all aspects of the repair,
Throughly recommend Buildfix to anyone

3 July 2024
Unprompted review

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