Not being very tech savvy, I found the bullion by post website one of the most user friendly I've used. Easy to navigate and all clearly explained. The products are clearly described with clear image... See more
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Review summary
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What people talk about most
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It is a truly trustworthy company, for people who look into physical metals it is a no brainer! trust is hard earned by bullion by post, it is proper, honest company operating on the market for almos... See more
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I very rarely leave reviews; however, I have now had a relationship with bullionbypost for some 5 years and it's no exaggeration to claim that it's been one of my best. When I first started collecting... See more
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A pleasant, personal and straight forward way of buying investment gold. The online site fully explains all aspects of what’s involved with full transparency and is very confidence inspiring. Have alr... See more
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Company details
- #14 of 37 best companies in Gold dealer
- #12 of 22 best companies in Coin dealer
- #14 of 36 best companies in Gold and silver trading company
- #14 of 78 best companies in Investment service
About BullionByPost
Written by the company
We launched BullionByPost to give UK investors a straightforward, secure way to buy bullion with no hidden fees and free fully insured delivery. No complications. Just the metal.
Our range covers gold and silver bars and coins, plus platinum and palladium. And if you’re not fluent in bullion jargon, don’t worry, we’ve got tools and guides to help you understand the market in plain English.
Why BullionByPost?
Written by the company
- The UKs Number One Online Bullion Dealer
- We’ve been leading the way for a while now, and not by accident. BullionByPost helped pioneer online bullion buying in the UK back in 2008, and we’ve been trusted by customers ever since.
- Over 1.5m Orders Delivered
- Trust and security matter when you’re buying precious metals. That’s why we’re proud to have securely delivered over 1.3 million orders across the UK and Europe. Experience counts, especially when it’s your order.
- Free, insured delivery. No hidden fees.
- Buying bullion is a considered purchase, not an impulse buy. So we keep things straightforward: free, fully insured delivery, with no last-minute extras added at checkout. Real assets, simply delivered.
Free Fully Insured Delivery
Fast and secure delivery
With Bullion By Post all gold and silver bullion orders are delivered free of charges and fully insured. All orders over £40 will be delivered next day.
Contact info
Floor 16, B5 4UA, Birmingham, United Kingdom
- 0121 634 8060
- support@bullionbypost.co.uk
- www.bullionbypost.co.uk
2026 Britannia Range at Bullion By Post
4.8
Excellent
22k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that you found the service highly efficient and the information clear and easy to understand.
Providing straightforward information and making the whole process as smooth as possible is something we take great pride in.
Thank you for taking the time to share your experience. We really appreciate your support.
All the best,
Customer Service Team
Excellent service
27 August 2026
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that you received excellent service from our team.
We always aim to make the experience simple, efficient and reassuring, so it’s great to know we achieved that for you.
Thank you for taking the time to share your experience. We really appreciate your support.
All the best,
Customer Service Team
Very easy to sell coins and company was…
Very easy to sell coins and company was easy to deal with. Emails sent confirming price agreed, when goods received and processed. Money was in my account within a day of them receiving my items. Would recommend and use again.
21 August 2026
Reply from BullionByPost
Thank you for such a fantastic review 😊 We’re delighted to hear that you found selling your coins so easy and that our team were straightforward to deal with throughout.
It’s great to know that you appreciated the regular email updates confirming the agreed price, receipt and processing of your items, and that your payment reached your account so quickly.
Keeping customers informed at every stage is really important to us, so it’s particularly pleasing to hear that this gave you confidence in the process.
Thank you for your kind recommendation and for letting us know you would use us again. We really appreciate your support.
All the best,
Customer Service Team
Reply from BullionByPost
Thank you for your great feedback 😊 We’re delighted to hear that you found our team friendly and the advice helpful.
It’s also great to know that you were pleased with the efficiency of the service. We aim to make every interaction straightforward while ensuring our customers have the support they need.
Thank you for taking the time to share your experience. We really appreciate your support.
All the best,
Customer Service Team
Very Genuine and straightforward…
Very Genuine and straightforward transaction, fast easy payment and the staff are very helpful. Would definitely use this company again.
Mr T M
27 August 2026
Reply from BullionByPost
Thank you for your great feedback, Mr T M 😊 We’re delighted to hear that you found the transaction genuine and straightforward, with fast payment and helpful support from our team.
It’s fantastic to know that everything went smoothly and that you would choose to use us again. Your trust means a great deal to us.
Thank you for taking the time to share your experience and for your kind words.
All the best,
Customer Service Team
Excellent company to deal with
Excellent company to deal with, kept up to date with what was happening with calls and emails, they are absolutely on top of what is going on.
26 August 2026
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that you found us an excellent company to deal with and that you were kept fully informed throughout the process.
Clear communication is really important to us, so it’s great to know that the calls and emails kept you up to date and reassured that everything was being handled properly.
Thank you for taking the time to share your experience and for recognising the effort of our team. We really appreciate your trust and support.
All the best,
Customer Service Team
Trusted certified products at prices…
Trusted certified products at prices that beat buying off ebay. You can be certain of a good product sent quickly to your home. Buy a small amount every month as a nest egg and protect against inflation and money printing.
20 August 2026
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that you value the quality and authenticity of our products, as well as the competitive prices we offer.
It’s great to know that you appreciate the convenience of being able to purchase with confidence and have your order delivered quickly and securely to your home.
We also really appreciate your kind recommendation of buying regularly as a way of building a precious metals holding over time. Thank you for taking the time to share your experience and for your continued support.
All the best,
Customer Service Team
Excellent Service
Called for a few different valuation and spoke with Chloe - she provided excellent service to create a positive outcome for our mutual client
21 August 2026
Unprompted review
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that Chloe was able to assist you with the different valuations and provide such excellent service.
It’s particularly pleasing to know that her support helped create a positive outcome for your mutual client. We’ll be sure to pass your kind comments on to Chloe.
Thank you for taking the time to share your experience. We really appreciate your support.
All the best,
Customer Service Team
Reply from BullionByPost
Thank you for your great feedback 😊 We’re delighted to hear that you were pleased with the product and found the purchasing process easy.
It’s also great to know that your order arrived quickly. We aim to make the whole experience straightforward and efficient from ordering through to delivery.
Thank you for taking the time to share your experience. We really appreciate your support.
All the best,
Customer Service Team
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that you found the process so straightforward and that your payment was made straight away.
Providing a quick, simple and reliable service is exactly what we aim for, so it’s great to know everything went smoothly for you.
Thank you for taking the time to share your experience. We really appreciate your support.
All the best,
Customer Service Team
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to have you as a returning customer and it’s wonderful to hear that you continue to receive such a great service.
Your continued trust and custom mean a great deal to us, and we really appreciate you taking the time to share your experience.
All the best,
Customer Service Team
Easy to order.Clear website.Huge range…
Easy to order.Clear website.Huge range of gold and other precious metals. Delivered on time.
20 August 2026
Reply from BullionByPost
Thank you for your great feedback 😊 We’re delighted to hear that you found our website clear and easy to use, with such a wide range of gold and other precious metals to choose from.
It’s also great to know that your order was delivered on time. We aim to make the whole experience straightforward, from finding the right product through to receiving your order.
Thank you for taking the time to share your experience and for choosing us. We really appreciate your support.
All the best,
Customer Service Team
Fantastic knowledgeable and friendly…
Fantastic knowledgeable and friendly service. Next day speedy delivery and the only place I trust to buy precious metals.
20 August 2026
Reply from BullionByPost
Thank you for such a fantastic review 😊 We’re delighted to hear that you found our team knowledgeable, friendly and fantastic to deal with.
It’s great to know that you were pleased with the speedy next-day delivery and, most importantly, that you place such a high level of trust in us when buying precious metals.
Your confidence in our service means a great deal to us. Thank you for taking the time to share your experience and for your continued support.
All the best,
Customer Service Team
Reply from BullionByPost
Thank you for your continued support 😊 We’re delighted to hear that, as usual, you found the ordering process easy and your order arrived the very next day.
It’s great to know that we continue to provide the reliable and efficient service you’ve come to expect from us.
Thank you for taking the time to share your experience. We really appreciate your continued custom.
All the best,
Customer Service Team
11 days it took them to pay
26 August 2026
Unprompted review
Reply from BullionByPost
Hi,
Thanks for taking the time to leave us a review.
We have requested more information so that we can look into this a little better for you, I have had a quick look and I think I have managed to find the order you sent us, but records our side show that it was paid 6 working days after we received the goods, and payment was actually sent the same day that you provided the required invoice that we requested from you.
If you could submit a little more information just so we can double check it our side, that would be great.
Hopefully this has made any delay a little clearer for you.
Customer Service Team.
Nice frendly polite.
Nice frendly polite.
The the lettering on the glass doors lead us to question if we were on the right floor perhaps. B-B-P would help.
26 August 2026
Reply from BullionByPost
Thank you for your feedback 😊 We’re pleased to hear that you found our team friendly and polite.
We also appreciate your helpful comment about the lettering on the glass doors. We completely understand how this could leave you wondering whether you were on the correct floor, particularly if it’s your first visit.
Your suggestion of clearer BullionByPost signage is a really useful one, and we’ll pass this feedback on to the relevant team for consideration.
Thank you again for taking the time to share both the positive feedback and the suggestion. We really appreciate it.
All the best,
Customer Service Team
I was a bit dubious about ordering from…
I was a bit dubious about ordering from a business that I did not know existed but nevertheless did order and the goods were received only few days later
Between 2 to 4 days to be exact. It is a birthday present for my son so was so dbious that I would receive. Lo and behold came in record time. Thanks to Bullion by Post. A great big thank you.
19 August 2026
Reply from BullionByPost
Thank you for such a lovely review 😊 We completely understand being a little unsure when ordering from a company you haven’t used before, so it’s fantastic to hear that we were able to give you a positive first experience.
We’re especially pleased that your order arrived safely within just 2–4 days and that you now have the birthday present ready for your son. We hope he enjoys it!
Thank you for giving us the opportunity to earn your trust and for taking the time to share your experience. Your kind words really mean a lot to us.
All the best,
Customer Service Team
Reply from BullionByPost
Thank you for your great feedback 😊 We’re delighted to hear that you found us a good company to deal with and were pleased with how quickly your payment was made.
We aim to make the selling process as straightforward and efficient as possible, so it’s great to know everything went smoothly for you.
Thank you for taking the time to share your experience. We really appreciate your support.
All the best,
Customer Service Team
Reply from BullionByPost
Thank you for your great feedback 😊 We’re delighted to hear that you found the process quick and easy, and that your payment was made promptly.
We aim to make every transaction as straightforward and efficient as possible, so it’s great to know everything went smoothly for you.
Thank you for taking the time to share your experience. We really appreciate your support.
All the best,
Customer Service Team
Reply from BullionByPost
Thank you for your great feedback 😊 We’re delighted to hear that you found our service both professional and efficient.
Providing a smooth, reliable and straightforward experience is something we take great pride in.
Thank you for taking the time to share your experience. We really appreciate your support.
All the best,
Customer Service Team
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