Not being very tech savvy, I found the bullion by post website one of the most user friendly I've used. Easy to navigate and all clearly explained. The products are clearly described with clear image... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is a truly trustworthy company, for people who look into physical metals it is a no brainer! trust is hard earned by bullion by post, it is proper, honest company operating on the market for almos... See more
Company replied
I very rarely leave reviews; however, I have now had a relationship with bullionbypost for some 5 years and it's no exaggeration to claim that it's been one of my best. When I first started collecting... See more
Company replied
A pleasant, personal and straight forward way of buying investment gold. The online site fully explains all aspects of what’s involved with full transparency and is very confidence inspiring. Have alr... See more
Company replied
Company details
- #14 of 37 best companies in Gold dealer
- #12 of 22 best companies in Coin dealer
- #14 of 36 best companies in Gold and silver trading company
- #13 of 77 best companies in Investment service
About BullionByPost
Written by the company
We launched BullionByPost to give UK investors a straightforward, secure way to buy bullion with no hidden fees and free fully insured delivery. No complications. Just the metal.
Our range covers gold and silver bars and coins, plus platinum and palladium. And if you’re not fluent in bullion jargon, don’t worry, we’ve got tools and guides to help you understand the market in plain English.
Why BullionByPost?
Written by the company
- The UKs Number One Online Bullion Dealer
- We’ve been leading the way for a while now, and not by accident. BullionByPost helped pioneer online bullion buying in the UK back in 2008, and we’ve been trusted by customers ever since.
- Over 1.5m Orders Delivered
- Trust and security matter when you’re buying precious metals. That’s why we’re proud to have securely delivered over 1.3 million orders across the UK and Europe. Experience counts, especially when it’s your order.
- Free, insured delivery. No hidden fees.
- Buying bullion is a considered purchase, not an impulse buy. So we keep things straightforward: free, fully insured delivery, with no last-minute extras added at checkout. Real assets, simply delivered.
Free Fully Insured Delivery
Fast and secure delivery
With Bullion By Post all gold and silver bullion orders are delivered free of charges and fully insured. All orders over £40 will be delivered next day.
Contact info
Floor 16, B5 4UA, Birmingham, United Kingdom
- 0121 634 8060
- support@bullionbypost.co.uk
- www.bullionbypost.co.uk
2026 Britannia Range at Bullion By Post
4.8
Excellent
22k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prices are always very good
Prices are always very good. It is easy to order on line and pay by bank transfer. Always better than any jeweller for buying. Always worked well for me.
11 August 2026
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that you’ve consistently found our prices very good and that you find ordering online and paying by bank transfer easy and straightforward.
It’s wonderful to know that you’ve always had a positive experience with us and that you feel our service offers great value compared with buying from a jeweller.
Thank you for your continued trust and support, and for taking the time to share your experience.
All the best,
Customer Service Team
Above and beyond in gold quality always exceeding our expectations.
Most bullion dealers only work with fewer precious brands, but here BullionByPost has all major brands in one place including their Lamb gold bar providers. They really have fixed the problem with buying precious metals that is making it a fast and reliable service with secure royal mail delivery as a bonus.
12 August 2026
Unprompted review
Reply from BullionByPost
Thank you for your fantastic and detailed feedback 😊 We’re delighted to hear that you appreciate the wide range of precious metal brands available through BullionByPost and the convenience of having so much choice in one place.
It’s great to know that you find the process of buying precious metals fast, reliable and straightforward, and that you’re also pleased with the secure delivery service.
Providing customers with a broad selection while making the buying process as simple and dependable as possible is something we take great pride in.
Thank you for taking the time to share your experience and for choosing us. We really appreciate your support.
All the best,
Customer Service Team
I thought it was 9ct they found an 18ct item and paid me the true value
I sold a half sovereign to Bullion by Post they gave me a price and that was the price they paid me. I also sent some 9ct jewelry they quoted me a price and paid me more because one item was 18ct, I respect and appreciate this honesty.
The whole process was straightforward and the staff were very helpful.
12 August 2026
Reply from BullionByPost
Thank you for such a fantastic review 😊 We’re delighted to hear that you found the whole selling process straightforward and that our team were helpful throughout.
It’s particularly pleasing to hear that you appreciated the transparency of the valuation. Where an item is found to be a higher purity than originally expected, we will always make sure the customer receives the correct valuation for what we have received. In your case, identifying the 18ct item meant you received more than the original estimate.
We really appreciate your comments about our honesty and the confidence this gave you in using our service.
Thank you for taking the time to share such a detailed review and for choosing BullionByPost.
All the best,
Customer Service Team
Full guidance from the staff on buying…
Full guidance from the staff on buying and selling - extremely reassuring.
20 August 2026
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that our team were able to provide you with full guidance throughout the buying and selling process.
We understand that dealing in precious metals can sometimes feel daunting, so it’s especially pleasing to know that the support and advice
Fantastic staff
Fantastic staff, knowledgeable and friendly, who provide great advice.
15 August 2026
Unprompted review
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that you found our staff knowledgeable, friendly and able to provide great advice.
We take great pride in having a team who can offer helpful, straightforward guidance and make sure our customers feel confident in their decisions.
Thank you for taking the time to share your experience and for putting your trust in us. We really appreciate your support.
All the best,
Customer Service Team
Good service
20 August 2026
Reply from BullionByPost
Thank you for your great feedback 😊 We’re delighted to hear that you received good service from us.
Providing a simple, reliable and efficient experience is exactly what we strive for, so your kind words are greatly appreciated.
Thank you for taking the time to share your experience. We really appreciate your support.
All the best,
Customer Service Team
Reply from BullionByPost
Thank you for your great feedback 😊 We’re delighted to hear that you found us easy to deal with over the phone and that your payment was processed quickly.
Providing friendly, straightforward support and a fast, efficient payment service is exactly what we strive for.
Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.
All the best,
BullionByPost Team
Reply from BullionByPost
Thank you for your great feedback 😊 We’re delighted to hear that you received great service from BullionByPost.
Providing a reliable, straightforward and friendly experience is exactly what we strive for.
Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.
All the best,
BullionByPost Team
Reply from BullionByPost
Thank you for your great feedback 😊 We’re delighted to hear that you found the process easy to use and that everything was completed quickly.
It’s especially pleasing to hear that you were happy with the price offered and felt it was fair compared with the alternative you had been given. We always aim to provide competitive valuations alongside a straightforward and efficient service.
Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.
All the best,
BullionByPost Team
Reply from BullionByPost
Thank you for your great feedback 😊 We’re delighted to hear that you found ordering quick and easy, and that your delivery arrived promptly.
Providing a simple ordering process alongside fast and reliable delivery is exactly what we strive for.
Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.
All the best,
BullionByPost Team
Effortless Purchase.
An effortless confirmed sale,of a quality bullion product, with secure, well packaged, discreet and speedy delivery.
13 August 2026
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that you found the whole process effortless and that you were pleased with the quality of your bullion.
It’s also great to know that your order arrived securely, discreetly and speedily, with the packaging meeting your expectations. We understand how important all of these things are when purchasing precious metals.
Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.
All the best,
BullionByPost Team
First class experience superfast delivery definitely deal with the game
First class experience superfast delivery pleasure to deal everything is described
13 August 2026
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that you had a first-class experience and that your delivery was superfast.
It’s wonderful to know that you found us a pleasure to deal with and that everything was clearly described as expected. Providing an honest, straightforward service is something we take great pride in.
Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.
All the best,
BullionByPost Team
Reply from BullionByPost
Thank you for your great feedback 😊 We’re delighted to hear that you found our service both professional and polite.
Providing friendly, respectful and efficient support is something we take great pride in, so your kind words are greatly appreciated.
Thank you for taking the time to share your experience and for choosing BullionByPost.
All the best,
BullionByPost Team
Excellent service from Matthias
Excellent service from Matthias, once again quality products and super fast delivery 👏🏻👏🏻
18 August 2026
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that Matthias provided you with excellent service once again.
It’s wonderful to know that you were pleased with the quality of your products and the super-fast delivery too. We’ll be sure to pass your kind comments on to Matthias.
Thank you for your continued support and for taking the time to share your experience. We really appreciate it!
All the best,
BullionByPost Team
Products as stated. Fast, secure, despatch.
Excellent products and service from BullionByPost. Fast and secure delivery. Full confidence in this company.
12 August 2026
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that you’re so pleased with both our products and service.
It’s great to know that you found the delivery fast and secure, and especially pleasing to hear that you have full confidence in BullionByPost. Providing a reliable and secure service that our customers can trust is something we take great pride in.
Thank you for taking the time to share your experience and for your continued support.
All the best,
BullionByPost Team
Great service from Bullion by Post
I placed an order with Bullion by pst on 18 August and it was delivered today. Bullion by Post gave me a very nice settlement of my complaint even although the previous two debacles was entirely the fault of the Royal Mail’s GUARANTEED delivery system. My contact with Bullion by Post could not have been more helpful by phone call and email to check on the progress of my package. Unfortunately the Royal Mail failed to live up to its guarantee. Can definitely highly recommend this company
18 August 2026
Unprompted review
Reply from BullionByPost
Thank you for such a detailed and thoughtful review 😊
We’re really pleased to hear that your latest order has now arrived and, more importantly, that you were happy with the way BullionByPost handled your complaint.
We completely understand how frustrating it must have been to experience repeated issues with Royal Mail’s guaranteed delivery service. While the delivery problems themselves were outside of our control, we’re pleased that our team were able to keep you updated by phone and email, check on the progress of your package and work with you to reach a resolution you were happy with.
Customer service doesn’t stop simply because an order has left us, and we’re grateful that you recognised the effort our team made to support you throughout the situation.
Thank you again for your kind recommendation and for giving us the opportunity to put things right. We really appreciate your trust and support.
All the best,
BullionByPost Team
The lady I spoke to regarding my…
The lady I spoke to regarding my transaction was very helpful and very professional.
I thought her guidance through the process easy to follow.
13 August 2026
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that the lady you spoke with was so helpful and professional.
It’s wonderful to know that her guidance made the process easy to follow and gave you the support you needed to complete your transaction confidently.
Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.
All the best,
BullionByPost Team
Reply from BullionByPost
Thank you for your great feedback 😊 We’re delighted to hear that you found the whole process easy and superfast.
Keeping things simple, straightforward and efficient is exactly what we strive for, so it’s wonderful to know that everything went smoothly for you.
Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.
All the best,
BullionByPost Team
First Class Service
First Class service
I have used this busines a few times thus year and found them to be very reliable and paid within a few days .
Would highly recommend
13 August 2026
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that you’ve used BullionByPost several times this year and have consistently found us reliable.
It’s great to know that you’ve been pleased with the service and that your payments have been processed within a few days. Providing a dependable and efficient service is something we take great pride in.
Thank you for your kind recommendation and for continuing to choose BullionByPost. We really appreciate your support.
All the best,
BullionByPost Team
Reply from BullionByPost
Thank you for your great feedback 😊 We’re delighted to hear that BullionByPost did exactly as requested and that everything was handled quickly and efficiently.
Providing a straightforward service and making sure we deliver on our customers’ requirements is something we take great pride in.
Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.
All the best,
BullionByPost Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.