Nothing but praise for the service from BullionVault over the years, for multiple family members. Everything works online. Getting into metals was so easy, reliable audits and monthly statements, g... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I like BullionVault because it is easy to buy and sell on their online system. I deposit and withdraw cash after I sell gold. they have full transparency about every user's amount of gold and where i... See more
Company replied
There is good hand holding and everything you need to know and understand is available! The small deposit is obviously a tease to draw you in but its something for nothing and a small investment will... See more
From the outset of using Bullion vault, I have found the set up and service easy and excellent. from transferring funds to withdrawls. Site is easy to navigate and make changes as necessary. Any pr... See more
Company details
- #28 of 37 best companies in Gold dealer
- #62 of 108 best companies in Alternative Financial Services
- #29 of 36 best companies in Gold and silver trading company
- #12 of 27 best companies in Investment company
- #35 of 78 best companies in Investment service
- #106 of 169 best companies in Non-bank financial service
About BullionVault
Written by the company
BullionVault is the world's largest physical gold and silver market on the web, offering private investors the cheapest access to and storage of physical bullion. Launched in 2005, it has now enabled more than 130,000 private investors across 175 countries to benefit from the low dealing costs, deep liquidity and ultra-high security of the wholesale bullion market.
Holding more gold between them than do most of the world's central banks, BullionVault users – 89% of whom live in North America or Western Europe – today own £6.9 billion worth of gold, silver, platinum and palladium bullion in total ($9.2bn, €8.0bn, ¥1400bn).
BullionVault.com offers:
• Oine & smartphone trading 24/7;
• Instant settlement of physical bullion for GBP, EUR, USD and JPY;
• Low-cost storage in secure vaults (London, New York, Singapore, Toronto & Zurich);
• A unique Daily Audit proving the full allocation of client property in public
In 2008 BullionVault became a full member of professional trade body the London Bullion Market Association (LBMA). In 2011 it was one of only four businesses to feature on both The Sunday Times' Fast Track and Top Track league tables of private companies by growth and by size. Winner of a 2009 Queen's Award for Enterprise Innovation, BullionVault received a second award in 2013, this time for International Trade after growing overseas sales by 140% in 4 years. In 2017 it was chosen as online vaulted bullion partner by the mining-industry-backed World Platinum Investment Council.
For further information, please visit https://www.bullionvault.co.uk
BullionVault Details
Written by the company
Contact info
3 Shortlands (7th floor), W6 8DA, London, United Kingdom
- +44(0)208 6000 130
- support@bullionvault.com
- www.bullionvault.com
Buy Gold Bullion Online at BullionVault
4.6
Excellent
3k reviews
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Slow Validation Process
Slow Validation Process: The account verification and validation process takes way too long. It leaves new users asking a frustrating question: How am I supposed to deposit funds and start buying on your platform if my documents are still pending or not being accepted? This delay can cause investors to miss crucial market opportunities.
Weak Reporting and Invoicing: The statements and invoicing section is quite basic and lacks variety. For a financial platform of this scale, it is disappointing that users cannot easily download a detailed, standard purchase invoice.
Outdated Portfolio Interface: The portfolio dashboard feels outdated and needs a modern UI/UX overhaul. It should be redesigned to be more intuitive, interactive, and visually clear when tracking assets, gains, and losses.
Lack of Modern Security Features: While the vault security is top-notch, account-level security is lagging. The absence of modern authentication features, such as Passkey login (biometrics/hardware keys), is a significant drawback for a platform handling high-value financial assets
10 June 2026
Reply from BullionVault
Dear A S A,
Thank you for your review and feedback. We're always looking to improve our users' experience, and it seems navigation has been an issue for you, because everything you seek is already available online and also in the BullionVault apps.
Validation
New users opening a personal account can deposit funds and start trading before validation is complete. That may take up to a week once you provide the documents needed. You opened your account last Tuesday, uploaded documents on Thursday, and made your first purchase the same day. Your account was then validated within 2 business days.
Security
We recommend using two-factor authentication (2FA) when you log in. Options include a physical security key (Yubikey), and app users can already choose biometric authentication. We also recommend enabling the Burglar Alarm to receive SMS alerts of log-ins and other account activity.
Reporting & Portfolio Interface
Whether using the web or app, you can view all of your Orders, and view or download all of your Contract Notes whenever you choose. You can also view and download each of your monthly statements, and you can see your Profit & Loss at a glance any time. From that page, you can also download a full 'bookcost' history of your account's activity.
You can learn more about BullionVault's security features on this Help Page here:
https://www.bullionvault.com/help/FAQs/FAQs_safety.html
If you have any questions or require any assistance using your account, please do contact us directly. Our knowledgeable and friendly customer support team stand ready to assist.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
Excellent Support & Service
The support team followed their procedure to the letter, the instructions were clear and the we achieved the objective without any delay or complications. Thank you again BullionVault Support Team!
12 June 2026
Great platform for buying gold
11 June 2026
Automatic buy order
I am very satisfied, the bullion provides a system where it is easy to buy and sell gold with smallest unit of 1g. The automatic sell and buy orders are possible in 10 percent range. This means it is possible to buy cheaper when price drops and sell when price goes up. There is 0,5% comission.
10 June 2026
Reply from BullionVault
Dear Cliff Parisi,
Thank you for your review.
There is a comprehensive help section on our website to guide you through every aspect of using BullionVault:
https://www.bullionvault.co.uk/help/getting_started_steps.html
Alternatively, our knowledgeable and friendly customer support team stand by ready to assist you by phone, email or live chat. Contact details can be found below.
We hope that with our support, we can turn your experience into a five-star one.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: Contact us | Popular queries | BullionVault
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
Seamless experience
Seamless experience to buy, hold and sell gold for reasonable pricing.
9 June 2026
Reply from BullionVault
Dear Josh Sunderland,
Thank you for your kind words. We're sorry BullionVault wasn't the right fit for you at this time.
We're proud of our low fees, and advertise them clearly across our site. But we do advise that smaller purchases may need adding to, to make your investment efficient over the longer term.
That's because, after you pay our low 0.5% commission to buy or sell, custody (including insurance) is then 0.01% per month for gold, subject to a $4 minimum (around £3 at present) and 0.04% per month for silver, subject to an $8 minimum (£6).
While those custody fees are the lowest we believe you will find, we do as a result recommend avoiding overall investments below $2,000 (£1,500) in our homepage FAQs. We also proactively reach out to customers on a monthly basis where their bullion holdings are below this threshold. In your case, we contacted you on 16 separate occasions to suggest reviewing the size of your holdings.
To help customers understand exactly what they should expect to pay in fees, we provide a cost calculator. It allows you to see your anticipated commission and storage fees before you buy bullion and start building your holdings:
https://www.bullionvault.co.uk/cost-calculator.do
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
Very easy to purchase bullion
Very easy to purchase bullion. Documentation is thorough and transparent. I've never sold any of my holdings and tried to remit the money so that would be the final test.
4 June 2026
Easy and efficient site which is nicely…
Easy and efficient site which is nicely laid out and easy to use. Execution is effortless.
4 June 2026
The best company for precious metals…
The best company for precious metals with the lowest fees on the market. This is update review after 10 years of usage.
3 June 2026
I love using the BullionVault they are…
I love using the BullionVault they are good and very trustworthy
20 March 2026
A reliable company that is easy to deal…
A reliable company that is easy to deal with and with unbeatable low fees for buying selling and vaulting. However with new closer government scrutiny on tax liability and the recent rises in gold value your investment is not particularly tax friendly
2 June 2026
Reply from BullionVault
Dear Haydn Jones,
Many thanks for your kind comments on our service.
You'll understand that we aren't tax advisors, and each user's personal tax situation will be unique. But we expect that UK customers will make full use of their annual CGT-free tax allowance when taking profit. Vaulted bullion can also be held within a tax-advantaged self-invested personal pension:
SIPPs: How to add gold to your retirement savings:
https://www.bullionvault.co.uk/info/gold-sipp-pension-plan
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
Quick and easy
2 June 2026
Bullionvault is great
Bullionvault is great, but I'm not happy (particularly in this day and age) that the minimum amount I can deposit with Bullionvault is £100. I wouldn't mind a minimum of £30 or maybe even £50
2 June 2026
Reply from BullionVault
Dear NDC,
Thank you for your kind words about BullionVault.
The £100 limit only applies to our easy bank transfer option. If you'd like to deposit a smaller amount, you're very welcome to make a manual bank transfer using our bank details, which has no minimum at all.
If you have any questions about using the platform or your account, our customer service team will be happy to assist.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
First time seller of gold and silver
First time seller of gold and silver bullion. After a slow start we were very pleased with the clear easy directions and explanations from Bullion Vault
28 May 2026
THE WHOLE CONCEPT INSPIRES CONFIDENCE…
THE WHOLE CONCEPT INSPIRES CONFIDENCE AND EFFICIENCY
5 March 2026
BOTS IN PLACE TO YOUR DISADVANTAGE
How strange is it that when you watch the silver, gold, and other metals charts, you often see a wide spread between the buying and selling prices — yet the moment you sell, you immediately notice bids on the order board increasing, often rising close to the spot price? Likewise, after you buy, you suddenly see selling prices on the order board dropping. So what exactly is happening?
What appears to be happening is this: when you sell, BullionVault seems to encourage or pressure bidders to place higher bids so that the company can quickly resell what was sold to them. Conversely, when you buy, prices appear to be artificially suppressed, almost pressuring sellers to lower their asking prices so that BullionVault can step in and buy back at prices below what they previously sold for.
BullionVault may claim that this is not done by humans but by automated bots. However, those bots did not descend from the moon programmed to behave this way; BullionVault programmed them to their advantage, and naturally they operate in BullionVault’s interests.
I consider this to be an unfair practice, and financially it may well breach regulatory standards and obligations. In any event, I have noticed this pattern and I am far from happy about it. It places BullionVault’s clients at a disadvantage, intentionally, by design, and with full awareness.
10 May 2026
Unprompted review
Reply from BullionVault
Dear SA,
In any marketplace it's far from uncommon for a recent seller to wish that they had asked more money, or for a recent buyer to wish they had waited a little longer. But the only thing which BullionVault can control on the live Order Board is its own trading bots. We have no way to 'pressure' or 'encourage' any other user to bid or ask at anything other than a price of the client's own choosing.
On the contrary, all users - including you - have the advantage, unique in retail-investor precious metals, of freely accepting an existing order or setting your own bids and asks as you wish.
This open competition means that we cannot control the market price. It also means that you never need to accept the market spread. Instead, you can come inside it, offering to sell (for example) at a higher price than the current Best Bid but cheaper than the current Best Offer:
Beat the best selling price
https://www.bullionvault.com/help/offer_cheaper_d.html
This gives you the opportunity to get a better price, and it provides a better price to buyers, too. Your new offer also has the effect of narrowing the trading spread, and any other user who wishes to sell before you can only do so by offering at a lower price, thereby narrowing the spread still further.
Regarding our own trading bots, they are just one set of users among 130,000 on BullionVault. Each of our bots is assigned a small quantity of cash and metal from our trading inventory, so that it can quote both a buy price and a sell price 24/7. At any given moment, and tracking the wholesale spot-market price taken from the same data feeds as the live price charts we provide, each bot's asking price will of course be higher than its bid price. On having an order matched, the bot will then adjust the spread on its next set of quotes in line with whether it is accumulating more cash or more metal. That is entirely opposite to the pattern you claim to have seen:
What sort of trading patterns might bots do?
https://www.bullionvault.com/help/FAQs/FAQs_bots.html#What%20sort%20of%20trading%20patterns%20might…
You'll find lots more information about Trading Bots on that Help Page. If you require further assistance with your own trading, please do contact our friendly and knowledgeable Customer Services team at the contact details below.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
These guys are really efficient
These guys are really efficient. As soon as a deal is made , you get the response very quickly, by email.
26 May 2026
Its childsplay to buy and sell metals
Its childsplay to buy and sell metals
1000% recommended
25 May 2026
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