BullionVault Reviews 

3,393
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 511 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the online platform for being extremely easy to navigate, allowing users to buy and sell precious metals smoothly and securely. Many people also appreciate the complete transparency of the vault storage system, alongside helpful, responsive, and professional customer service. However, some people mentioned unexpected challenges regarding overall trading costs and account fees. Specifically, a few consumers noted that recurring monthly storage fees can catch new users off guard and feel quite expensive over time. Some people also observed that initial deposits and ongoing expenses require very careful financial consideration before fully committing.

What people talk about most

User experience

Clients share positive opinions on user_experience, highlighting that the platform is easy to navigate,... See more

Website

Customers consistently note positive experiences with website, describing the online system as user-friendly,... See more

Service

Consumers find service to be positive, highlighting a straightforward online experience and helpful email... See more

Price

People report ambiguous experiences with price, featuring starkly contrasting views on costs and asset... See more

Product

Users describe positive interactions with product, highlighting that purchasing and selling precious metals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nothing but praise for the service from BullionVault over the years, for multiple family members. Everything works online. Getting into metals was so easy, reliable audits and monthly statements, g... See more

Rated 5 out of 5 stars

I like BullionVault because it is easy to buy and sell on their online system. I deposit and withdraw cash after I sell gold. they have full transparency about every user's amount of gold and where i... See more

Company replied

Rated 5 out of 5 stars

There is good hand holding and everything you need to know and understand is available! The small deposit is obviously a tease to draw you in but its something for nothing and a small investment will... See more

Rated 5 out of 5 stars

From the outset of using Bullion vault, I have found the set up and service easy and excellent. from transferring funds to withdrawls. Site is easy to navigate and make changes as necessary. Any pr... See more


Company details

  1. #28 of 37 best companies in Gold dealer
  2. #62 of 108 best companies in Alternative Financial Services
  3. #29 of 36 best companies in Gold and silver trading company
  4. #12 of 27 best companies in Investment company
  5. #35 of 78 best companies in Investment service
  6. #106 of 169 best companies in Non-bank financial service

About BullionVault

Written by the company

BullionVault is the world's largest physical gold and silver market on the web, offering private investors the cheapest access to and storage of physical bullion. Launched in 2005, it has now enabled more than 130,000 private investors across 175 countries to benefit from the low dealing costs, deep liquidity and ultra-high security of the wholesale bullion market.

Holding more gold between them than do most of the world's central banks, BullionVault users – 89% of whom live in North America or Western Europe – today own £6.9 billion worth of gold, silver, platinum and palladium bullion in total ($9.2bn, €8.0bn, ¥1400bn).

BullionVault.com offers:

• Oine & smartphone trading 24/7;

• Instant settlement of physical bullion for GBP, EUR, USD and JPY;

• Low-cost storage in secure vaults (London, New York, Singapore, Toronto & Zurich);

• A unique Daily Audit proving the full allocation of client property in public

In 2008 BullionVault became a full member of professional trade body the London Bullion Market Association (LBMA). In 2011 it was one of only four businesses to feature on both The Sunday Times' Fast Track and Top Track league tables of private companies by growth and by size. Winner of a 2009 Queen's Award for Enterprise Innovation, BullionVault received a second award in 2013, this time for International Trade after growing overseas sales by 140% in 4 years. In 2017 it was chosen as online vaulted bullion partner by the mining-industry-backed World Platinum Investment Council.

For further information, please visit https://www.bullionvault.co.uk

BullionVault Details

Written by the company


Contact info

Buy Gold Bullion Online at BullionVault

Providing secure & insured gold bullion ownership for over 20 years.

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.6

All reviews

(3,393)

493 reviews in the last 12 months

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Rated 5 out of 5 stars

BV is a great trading platform

BV is a great trading platform, a safe trusted vault. you are able to sell or buy 24/7 instantaneously, holding funds in $
you safely own gold and silver in a Swiss vault without fear of thieves, (for a small annual fee).
I hold my BV gold and silver in IRA and Roth account so its rise in value is tax sheltered from cap gains tax
been a customer of BV for over 20 years

26 February 2026
Rated 5 out of 5 stars

So far so good

So far, all has seemed to be going well. I only opened my account a few days ago, and found that all very straightforward. Since then, I have accepted my free silver gift, thank you very much for that :) it was also very straightforward. Then, I was able to sell it, again, that was pretty easy to do. Then I deposited some currency, again, another easy to follow process. Then I validated myself by uploading the requested documents. I have not yet had word back on that, but, I didn't expect to, they are obviously extremely busy with lots of new accounts at the moment so I didn't expect a quick turnaround on that, I expect it could take a couple of weeks or so for that all to come back ok. I am sure it will go through without any issues.. I set up my account details, and my subscriptions etc... no problems there. I have read through many of their FAQ's and advice sheets and watched their youtube videos etc. to familiarise myself with the workings of it all. I used my currency to purchase my first gold, it was just a small sum to start with, just to get a feel for how it works, but I felt quite chuffed with myself for taking that first leap of faith. It was quite the achievement. Today I added some more currency. The newsletters and online advice sheets advise that it is best to have a particular minimum amount to make the costs worthwhile, so I upped my currency today, but I am going to hold my horses for now to wait and see if there is a little slump in the purchase prices. I just want to watch and wait and take the plunge when I feel the time is right for me. It will just be another accomplishment for me, watching and waiting and deciding the best time. Perhaps it will stand me in good stead for when the time comes that I have even more to currency to play with. Plus, it is exciting, being a part of the watching and waiting and getting the timing right...

So, all in all, for starters, everything seems to be going well. I am sure my validation will go without a hitch in due course and I look forward to a long and rewarding relationship with my bullionVault account 😊

26 February 2026
Rated 5 out of 5 stars

Good investment return.

Initially was difficult to navigate the app. Once I understood how it operates it is easy to buy and sell . I wish I had known about this site before buying physical gold bullion. Intend to built my portfolio quickly. A must for novice investors with great returns. Recommend anyone to invest for better returns then cash in the deposit accounts. Made 4.85% return on my funds in a month.

20 February 2026
Rated 1 out of 5 stars

Set and forget, manual validation can take months apparently

I signed up on Feb 01, it is now Feb 18 and haven't yet been validated, every time I send all required docs, I wait for a week and then they come up with something missing, I send them a transfer statement, then they require an account statement, I sent them an account statement, I send them proof of address, they require an electricity or internet bill specifically, how are the following documents are still not enough for a validation? I already sent you the following all with the SAME address: an ID, a driver's license, two month's salary slips, a certificate from my professional association with my address, Bullionvault transaction confirmation from the bank with my address, Account statement from the bank with my address, internet bill with my address.
Should I also attach a DNA scan to access the funds I personally put there?

1 February 2026
Unprompted review
BullionVault logo

Reply from BullionVault

Dear MB,

Thank you for creating a BullionVault account and for sending your validation documents. We're sorry your experience to date has been so frustrating.

As highlighted at the top of our homepage, we're currently experiencing a very high volume of new account openings and queries. This has extended our usual response times.

We regret this poor start to our business relationship. I hope we can reset things from here, and that your future experience reflects what our long-term customers - some of whom have been with us for 20 years - value about our service.

Kind regards,

The BullionVault Team

Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday

Rated 5 out of 5 stars

New to GOLD There is good hand holding and…

There is good hand holding and everything you need to know and understand is available!
The small deposit is obviously a tease to draw you in but its something for nothing and a small investment will secure it as well as adding to your war chest... so if you have a lot or small amount you want to preserve your wealth from being eaten by inflation it basically just a safe holding mechanism is not a money making scheme. Remember coins are capital gains free over bullion but that is cheaper in the long run over-coins in bulk only. Just the facts mamm.

12 February 2026
Rated 1 out of 5 stars

Very poor. Disappointing

Took £250 quick as a flash. Now I want to withdraw funds & close account & everything has gone quiet. No comms. No support. Very poor.

13 February 2026
Unprompted review
BullionVault logo

Reply from BullionVault

Dear John 'Max' Maxwell,

Recent market volatility has led to an unusually high number of users contacting us and response times are a little slower than we would like. We mention this in the link posted at the top of our homepage.

Your funds are available for you to withdraw. Please submit a withdrawal request by logging in to your account. Your withdrawal will be processed the following business day.

Kind regards,

The BullionVault Team

Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday

Rated 5 out of 5 stars

Great service for almost 20 years now..

I am dealing with Bullion Vault since 2008. The experience is excellent. Quick access to the markets 24/7, reliable and quick services and you are registered owner of your assets. A very good alternative to get your metals shipped to your home and keep it under your bed. You buy and sell any time and transfer the proceeds to your account in no time..

12 February 2026

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