Bumbles & Boo Reviews 

93
•
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

I couldn't be happier with my experience with Bumbles & Boo! The quality of their products is absolutely outstanding – every item is beautifully made and thoughtfully presented. You can really see... See more

Rated 5 out of 5 stars

Highly recommend paying for the gift wrap option - it's beautifully presented, wrapped with such care, the cutest wrappin too! Came with a ribbon, hand written card and voucher attached. This was for... See more

Rated 5 out of 5 stars

Absolutely gorgeous gift for my work colleague!! I decided upon the beautiful lion-themed hamper, the 'tender cuddling moments' basket, as she has the star sign of Leo, and so will her baby boy 👶... See more

Rated 5 out of 5 stars

Exceptional, friendly, professional baby hamper experience. Bought a gorgeous baby hamper for our nephew. Bumbles and Boo made sure it was delivered regardless of any postage/delivery issue. Can’t be... See more

Company details

  1. Baby shop
  2. Baby Clothing Shop
  3. Gift basket shop
  4. Gift shop

Written by the company

Bumbles & Boo specialise in creating luxury baby gift hampers for pregnancy, baby showers, newborns and new mums. We believe the best baby gifts are both beautiful and practical and we design our gifts with the aim to delight new parents. Each baby hamper, basket or baby gift box is hand designed with love and packed full of beautiful baby essentials, including baby clothes, blankets, soft toys and award winning natural skincare for mum & baby. Bumbles & Boo also offers personalised baby gifts with an in-house embroidery service to add custom names to items like blankets, baby comforters, soft toys and dressing gowns. Customers can buy individual products like newborn toys, baby clothes, keepsakes and nursery essentials or combine them to design their own gift hamper. Many of the new baby gifts at Bumbles and Boo use natural, organic and eco-friendly materials which are better for the environment. This includes our eco-friendly gift box range. We take great pride in the presentation of our gorgeous gift hampers. All hampers come with a greeting card and gift tag, and can be gift-wrapped and delivered direct with a range of delivery options.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

93 reviews

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4.6

All reviews

(93)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disappointed!

I bought a hamper for my sister and l’m really disappointed in it. The basket is the wrong color and two other items were replaced, which completely throws off the theme. I’m aware that substitutions are disclosed but it's a completely different hamper and not at all what I was looking for. The wrapping was messy and didn't look clean, they mentioned it was luxury, so maybe my expectations were too high. The rest of the items themselves are just as pictured so I’m happy with them. Overall, I wouldn’t purchase again, especially since l’m overseas. The shipping time was great but very difficult / impossible to return.

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful gift and excellent customer service

My friend loved her gift! But, there was also a stock issue with the order I placed. I was offered an alternative, and when I asked how pay for the price difference in the items, the sales representative told me this would be covered by the company, as it was their mistake. I've never experienced such honest and good customer service. Thank you so much

25 March 2024
Rated 1 out of 5 stars

24 hour delivery

Be warned, the 24 hour delivery option is not as stated. Clearly states the order will be dispatched for 24 hour delivery if ordered before 12 noon, Monday to Friday. This is not applicable on a Friday. Ordered before 12 noon and paid the £12.99 fee for the service only to be told my order will arrive on Monday. No offer of refunding postage fee just told by customer service, delivery is business days only. Website needs to be updated to Mon -Thur before noon! Very disappointing service.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service!

The conmmunication and service was first class, even when I realised there was a mistake on my order, one quick email and they had it sorted! Would highly highly recommend.

25 January 2024
Rated 5 out of 5 stars

Fantastic service

Fantastic service. The muslins that I had were not in stock so I received a phone call to explain this and that they weren't sure when they would be back in stock. I was offered an alternative or a refund. Laura was really helpful.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and lovely…

Excellent customer service and lovely baby hampers. A slight blip with my order was rectified very promptly with no fuss and a lot of care and a beautiful baby hamper was delivered to my daughter.
Would definitely recommend as a baby gift for a new mum.

9 January 2024
Unprompted review
Rated 1 out of 5 stars

Do not order if outside the UK

Significant hassle dealing with this company, ordered to Ireland and paid 24euro for shipping, first ordered lost in customs and I had go chase constantly for responses, when they eventually responded they claim to have sent another order but gave incorrect tracking details and won’t respond further. Please Do not order from these if outside the UK as they cannot appear to manage deliveries - it’s not worth the expense (quite significant to the customer) or the hassle of trying to tack down your parcel.

21 December 2023
Unprompted review
Bumbles & Boo logo

Reply from Bumbles & Boo

Many thanks for your review. We apologise that there has been an issue with your order.

All our international shipments are send using DHL.

We ship a significant number of international shipments per day and apologise for DHL's service level in this one instance.

With regards to your shipment, DHL advised that they were investigating with their partners in Ireland as there had not been any updates on tracking. As the SLA only advised a response by yesterday, we decided to reship to try to avoid further delays.

Apologies again for this inconvenience.

Rated 5 out of 5 stars

Highly recommend

Highly recommend! Recipient absolutely thrilled to receive today a gorgeous hamper to celebrate baby girls birth. The hamper itself is so thoughtfully packed and very pretty. With a little wishing bracelet included. I honestly can’t recommend enough.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Lovely

Have bought gift baskets from Bumbles and Boo before. The baskets and items enclosed are great quality and nicely arranged.
The range of different gift baskets has grown and theres something for everyone.

24 November 2023
Rated 5 out of 5 stars

Fantastic service

Fantastic service, delivery and communication. The basket and it's contents were stunning and high quality. My colleague was over the moon! Would highly recommend.

21 November 2023
Unprompted review
Rated 4 out of 5 stars

Order dispatched efficiently and well…

Order dispatched efficiently and well packaged.
I was disappointed with the perfume in that it did not smell as warm and fragrant as the Fleur Noir I had tried in a shop. You can hardly tell I’m wearing perfume, which is odd because Fleur Noir is particularly fragrant. I wonder if my bottle was possibly old stock??

25 October 2023
Bumbles & Boo logo

Reply from Bumbles & Boo

Many thanks for your feedback and review.

We contacted the manufacturer who advised the below.

We have now collected the bottles from you and fully refunded your order

These will be sent back to the manufacturer for further investigation

"This is a registered cosmetic product it is made to very stringent requirements to stay in line with its certificate provided by a chemist. In order to qualify for this registration, our factory has to provide certification for each ingredient. We also have to provided documentation on allergens.
We are confident that each ingredient and proportion is accurate.
Having said that, as with all cosmetic products, the smell and colour of the product can change over time due to heat and light. The customers experience of it may also change due to other smells in the local environment and the temperature.
We hope that you are able to reassure the customer. “

Rated 5 out of 5 stars

Great Newborn gift

I received my order within 1 week as expected, the hamper was beautifully wrapped and it was a great gift for the new mum and her baby.

26 September 2023
Rated 5 out of 5 stars

Easy to order

Easy to order, arrived on time was a suprise gift and recipient was very happy, myself I think a little blanket added to the package would have been nice, just saying 👍

25 September 2023
Rated 5 out of 5 stars

Really pleased

Really, really pleased with my order. The care and thought that went into it was second to none. Top quality products as well. Kept me informed about my order every step of the way. Really impressed and would not hesitate to order again. We'll deserved 5 stars from me

28 August 2023

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