Bunnings Reviews 

Terrible service and quality control

Extremely Disappointing

We ordered a Mimosa Mandala Sunlounge with Cushion and spent 10 days following up every single day trying to get an update on delivery. After all that, we were finally told the product had been suspended—with no apology and only an automatic refund offered.

Absolutely unacceptable customer service. A complete waste of our time and very disappointing from a company the size of Bunnings. I would strongly reconsider purchasing large items from them again.

A business that has a feed back mechanism whereby the overwhelming majority of feed back is negative should prompt Wesfarmers to consider the net impact on costumers and shareholders. The response time of 30 minutes to answer the phone by any measure is only comparable to what consumers experience calling government departments where employees cannot be sacked.

Bunnings Croydon: employees at this store are absolutely disgusting (I apologise to the decent employees there, I’m sure some of you do a marvellous job) but the ones I dealt were outright rude, disrespectful and they mock you. They think you don’t have eyes and ears, or maybe they just don’t care, when they form their little pack and laugh and make fun of customers. I am furious with how I was spoken to and treated by them. I’m glad I’ve opened my horizons to other trade stores like Total tools, Sydney tools and Mitre10 but after today I’m going to drop my money in stores that respect my business. Utterly disgraceful.

Ordered on line before the 2pm cut off time for same day delivery. Did not recieve the items in the timeframe as per stated on the website.

After ringing the store I purchased from, they said the items were at another store awaiting delivery. Rang the suggested store for feedback and whilst the staff members were pleasant, they could not tell me when the delivery was to be made. Considering i was charged 50 dollars for delivery, it's certainly disappointing that the company does not adhere to it online claims of delivery expectations.

I purchased a shaggy rug from Bunnings (pick up from Woodville S.A.)
I can no longer find the particular rug online, but have started to find small curly metal pieces within the rug fibres.
Not a great find, because it's like stepping on a cross between a pin and a staple.

Chloe on refund section was so rude and argumentive and lacked people skills let alone a personality

I am absolutely stunned by the service I received from Bunnings today.

Is there a more annoying experience than committing to a job, opening a tin of paint and realising it won’t go the distance? I went to the Bunnings website but there didn’t appear to be an option to have paint tinted to the colour I wanted so I called the closest Bunnings at Logan Road, Mt Gravatt. I spoke to Robbie who said he would get back to me.

Will returned the call and said they were able to mix the paint for me. I was pleased I wouldn’t have to get to a store by public transport and carry two 4-litre tins of paint in a shopping cart. I was resigned to having to delay the painting a few days waiting for delivery. No, Will said, I’ll deliver it personally today. He did indeed deliver within 30 minutes.

This type of superior customer service is all the more impressive because I thought it had virtually disappeared. You might occasionally encounter “old-fashioned” service in a small independent store but would never expect it from a major retailer like Bunnings.

Therefore, I can only give Bunnings the highest praise and recommendation for going above and beyond my expectations. Well done, Bunnings.

Sent a question to customer service via email. with screenshots & everything. After one follow up & 2 months, I still haven’t received a reply. I received an automated response, so I know they got my question.

Was not Maribyrnong where I normally shop but I was driving from the north back home to the west, saw a store and went in as i needed a drill bit. Wanted a masonry drill bit to use re a 8 mm by 45 mm dynbabolt plus. I bought two packs from Maribyrnong months ago but never got around to the drill bit. The staffer looked at the dynabolt and checked the drill bit size by putting them, end to end and NOT reading anything Well the one he recommended was one size too small PLUS, just now, this Chinese KANGO drilled one hole in a brick nicely but would not do a second

Still waiting on an ETA time for a critical - but very common $8 poly punch tool to be able to run a dripper feed reticulation system. TRADE desk enquiry for an ETA into stock resulted in "you can get it from another store" - so taking a 1 hour return trip is their idea of customer service.... How about you get your staff to take a 1 hour return trip to pick it up . . . no doesn't make sense does it. POOR POOR Trade customer service....... It really encourages shopping on line.

Having a great experience in selecting the appropriate paint in a confident environment with the help of a staff member named marg from the paint section in Batemans bay nsw store as it's well known how busy this department can become I felt very satisfied with the service today and would highly recommend this service to anyone looking for a painting project many thanks marg once again

I recently had a pleasure of dealing with a staff name ( LUCAS ) from the garden section and I couldn't be happier with the service I received. LUCAS was prompt, very helpful, professional and friendly. He's friendly and courteous attitude made the experience great. I highly recommended bunnings CARSELDINE.

The great people in the paint department helped us so well.Give us great advice.Thankyou .

Bunnings has really become a dump, especially after Covid. Always long queues and not enough staff manning cash registers, stock shortages with entire shelving areas that are either empty or in a mess. I recently got jumped by a dog because dogs seems to have more rights these days than people. It’s a shop not a playground…what if the dog jumped a child? It’s no longer a pleasurable shopping experience and I honestly avoid going there unless it’s absolutely necessary. I used to love going there and splurging but I absolutely hate it now.

High Guys, would just like to give a shout out to Duncan at the Bairnsdale branch I experienced customer service beyond expectations. Very Much Appreciated

Bunnings Gladstone:
Staff is rude on the phone, give people the run around
constant put you on hold - blame the internal process of Bunnings, just alround terrible servive !!

WORST CUSTOMER SERVICE at BUNNINGS CASTLE HILL that I have ever experienced this morning between 10:00 - 11:00am, Sunday, 23rd November 2025.
My husband & I went to Bunnings Rouse Hill to buy a corner hinge for our kitchen cabinet, but Rouse Hill didn't have the hinge we wanted. So, after searching in Bunnings website the Rouse Hill gentleman told us that Bunnings Castle Hill had at least 8 or 9 hinges in stock. So, we decided to go to Bunnings Castle Hill. When we got arrived at Bunnings Castle Hill, we tried to find it ourselves but because the store is very big, we just couldn't find it so we approached the first customer services person who was willing to help and explained what we wanted. The customer services person took us where the hinges were, but he could not find the hinge we were looking for. He told us to go to level 2 (aisle# 61) so we did. When we got to level 2, I saw two women in the counter: one lady was talking to I presumed to a customer; and the other lady who was watching the other one work (my impression) which later on I found out the name was Tish. We didn't approach them because they looked busy.

We proceeded to aisle# 61 to look for the hinge, but we couldn't find it ourselves. Whilst my husband was still trying to find the correct hinge, I decided to go to seek help to look for the hinge, after all, we were told by Bunnings Rouse Hill that Bunnings Castle Hill had 8 or 9 hinges in stock. So, not to waste any more time as we were already at the warehouse for at least 20-30 minutes already.

I spotted a customer services person so I went to ask if he could help find the hinge. Well, well, well - the attitude of that person was not what I expected for someone who was working there to help customer who need assistance. He was NOT FRIENDLY, UNINTERESTED to what I had to ask him, he was DISMISSIVE & VERY RUDE to me. He wasn't going to help me until I said to him that if he was working there then helping customer would be part of his job. Interestingly enough though, when he saw my husband, his attitude changed. He became what I call a normal person. He became friendly and talking to my husband with respect. That was when I got very upset. Why was he RUDE to me and not rude to my husband? When I called him out regarding his attitude, instead of apologising, he said angrily - "Urg! I don't have to cope this!", he walked away with anger on his face and when he walked - he walked right at me; if I didn't move out of the way, he would have bumped onto me. The attitude displayed was ABYSMAL, FRIGHTFUL and UNACCEPTABLE.

Unfortunately, I was that upset and forgot to ask for the name, but I can only describe what he looked like. The awful man was very skinny, and he worked with the male customer services person name "Mal".

After the awful performance of that awful man, I decided to complain, so I went to the counter to complain. I asked for the manager and a lady by the name of Tish introduced herself as the manager. I told her that I wanted to complain about the "skinny man" who was awfully rude to me and explained to her what went on. She told me that she would speak to "another manager" who was above her manager. I told her that I would call back to follow up on the incident.

After much reflection, I came to a conclusion that the reason why the man behaved so disgustingly towards me and completely different towards my husband was because the awful man was a "RACIST" and a "CHAUVINIST" person. And I don't want the kind of treatment I received happens to another customer just like me.

What a waste of space this place is in Ellenbrook .Phones not working properly ,left hanging in the breeze for 20 mins finally hung up and went elsewhere.
Would have been quicker to drive there but then the product wasn’t in stock as usual .
Time Westfarmers pissed this lot off.

I purchased 2 bush roses potted about 2 months ago unfortunately I have lost my receipt but the roses were obviously dying before my purchase as they never progressed from when first purchased. I call into the albury store and was told they appeared to be dead and that I had not looked after them very well. This is untrue as I watered and fertilised them after planting, was told to check Mt bank accountband find the purchase, this would be impossible as i often shop and purchase plenty from bunnings. However I will never purchase any plants from them again.shirley 😭