Bunnings Reviews 

I purchased 2 bush roses potted about 2 months ago unfortunately I have lost my receipt but the roses were obviously dying before my purchase as they never progressed from when first purchased. I call into the albury store and was told they appeared to be dead and that I had not looked after them very well. This is untrue as I watered and fertilised them after planting, was told to check Mt bank accountband find the purchase, this would be impossible as i often shop and purchase plenty from bunnings. However I will never purchase any plants from them again.shirley 😭

I was in Pymble store and trying to load long 6m large heavy timbers at trade drive in and two helpful person Archie and Arabella helped me loading on to my ute.
Their assistance was so great that I hope both get some sort of recognition for their great support.
I have since visited to this store multiple times.
Thank you ARCHIE and ARABELLA

Spent 2 hours building a cart for their website to all of a sudden basically ban my connection. Getting a constant error message. I can get on the website on both a private browser and through the app. So for some reason I my connection is being discriminated against. I'll be going to a Bunnings competitor to drop the 100s off $$ I was about to before they blocked me.

Burleigh Waters - Angela Davy delivered fantastic customer service she was so helpful, friendly and genuinely went out of her way to assist me. Thank you, Angela, for making my experience at Bunnings stress free :)

The Mentone & Moorabbin stores have excellent customer service. The staff do their utmost to please, special note being Ahmed & Cassidy (Special Order Desk) from the Moorabbin store. Really helpful and making sure my order was fulfilled. Thank you.

Angela at greenacre has the worst customer service. She was so aggressive and disgusting on how she speaks to customers.

Staff having fun while customers wait. No self checkout and only one person taking sales. Advice around the store is fine but the check out facilities are terrible. How about “customers first” Bunnings

I have never purchased power tools or hand tools from Bunnings because they don't stock the good stuff (a certain red US brand) but they have been okay for cheap (as in cheaply made) hardware. I wouldn't buy anything from them for important DIY projects because their quality control is so poor, but simple things like garden stakes, pots, nails, tent pegs, paint, etc they have been okay. When I have used Bunnings, I shop online because I got sick of not being able to find staff members in store and when I did they turned out to have poor product knowledge. My online orders sometimes missed something and some took quite a long time to arrive, but eventually they did turn up. My advice is if you shop at Bunnings don't expect too much and don't be surprised if whatever you bought breaks in a month. Thankfully I now have a local hardware store so I don't need to use Bunnings anymore.

I would have given them 2 stars but they stock Roundup which causes cancer in kids and kills fish and rat baits that kill owls and other native wildlife. So they get 1 star for being a blight on humanity.

I visited the store this afternoon. I am unwell and hence it took some time for me to gather the things I was after. I noticed two men (Indian) following me around the store. To make sure that this was the case, I went to different aisles to see if they followed me. They did. Due to some personal security reason in my life, I had a panic and anxiety attack in the store. I felt sick. I did not know whether I should call the police. I decided to type a note on my phone and discreetly showed it to a staff member. It turned out the two Indian nationals were working for Bunnings as loss prevention officers. I understand that retail loss is a major issue but to be followed for a prolonged period of time whilst trying to shop is unacceptable. This has had a negative impact on my health. I wonder if somebody actually stole from Bunnings whilst those two idiots were following me. It seems that the loss protection officers (in plain clothes) wants to catch the person stealing. It did not happen with me as I do not shoplift. If they thought my behaviour was suspicious, they could have alerted staff to check my bag when I exited the store. They followed me for more than half an hour. People have different life experiences and being followed by those two Indians could have caused me more serious harm due to the stress, increased anxiety and panic attack. Shame on you Bunnings.

We shall never order online from Bunnings again. I pay an annual fee for One pass which offers free delivery from a number of companies including Bunnings. Yesterday after new difficulties with Bunnings online site we eventually were able to use my one pass or so we thought, and supposedly no need to pay for delivery. Today we were charged a $50 delivery fee.

Imagine adding next day delivery on your website and not even shipping the item 4 days later... No nothing... Impossible to get through to them over the phone (1 hr waits but 1 hour = hours)... Their "online support" is useless. I emailed twice on two different occasions no one got back to me. TRASH, DON'T BUY FROM THEM ONLINE.

What used to be a great experience

.. no.. no more

So done! Staff are always chatting amongst themselves, often looking busy so they dont give time of day..
And overpriced...
Looked online and found what I was seeking over 250$ cheaper!!!

How do you answer that bunnings?

We were in the Westfield Bunnings in the Tool Shop spoke with Jack he was extremely helpful with product knowledge.

I hired a carpenter tradesman to renovate our business toilets at UMR Engines. The tradesman gave me an order for materials which I ordered through the internet using Bunnings Slacks Creek, that was Thursday last week. It is now Wednesday the following week and after many hours on the telephone the order still has not arrived. I have had to pay the Tradie to wait around with nothing to continue on with. I have now dismissed him and the Bunnings delivery has still not arrived. I will never recommend Bunnings to anyone and will continue to spread the word. I will be requesting a refund and compensation as this has been a costly exercise.
My prepaid order isw272756736. This is the worst service I have received from any hardware.I Do not recommend Bunnings service and the delivery charges were paid up front. Shame on Bunnings

We ordered 4 x indoor MDF wall panels to be installed on our feature bedroom wall and paid up front, then waited for nearly 4 weeks before the supplier delivered them to our local Bunnings.

Bunnings were meant to call/email when the panels were delivered, heard nothing. It wasn't until we went to the store that they advised the panels were delivered.

We advised that our contractor would collect the panels directly from the store. Approximately 2 weeks ago he went to collect the panels and was told that no-one can assist him, so he left. He went back today to collect them and was informed that the order had been compromised as 2 x panels from our PAID order had been on sold to another customer and the remaining 2 x panels were damaged. WTF!!!! On selling pre-paid panels or any goods to another customer, isn't this illegal???

I went to store and demanded a refund for all 4 panels and was offered a flimsy excuse that someone out back in the storage area processed the on sale. Then they wanted to offer me a credit ($800) to spend in there store, yeah sure, no thanks refund my credit card ASAP.

Ordered autistic bats of Bunnings marketplace.
Never delivered. After several emails they apologised but wanted $10 for another delivery. Then 3 weeks later they invoice again for the bats.
Charged twice for bats that weee never delivered. Tried to leave a review on the product and Bunnings denied the review as it’s through their own system. Seriously crazy stuff.

Absolutely slack, my nearest Bunnings is about an 8 min drive, but still got to wait for useless pathetic Australia Post or even Bunnings to do the next step...why the hell they both got to stuff around so much or make it out as it's a world away, I should of had it the Next day or atleast the second day...but no useless pathetic companies puss around and everyone makes us wait.. useless Australia Post as well as Bunnings...YES IF I DRoVE I WOULD HAVE IT BY NOW...but I don't, so watching the tracking makes me upset.... disgusting service from both store and courier!!!!!!!! The tracking comes up but there is nothing there to track!!

I'm sick to death of looking at the Bunnings website and finding so many products which are 'not sold at this store'. The Grafton Bunnings is way too small, stuff is packed into the aisles making it so tight someone has to duck into an aisle for another person to pass. With even more hardware taken out to accommodate car parts and pet stock, the place has become hit and miss with range, stock, and staff.

I've started buying timber from timber yards and fittings and tools from other places who actually have hardware stock. You used to be a hardware store, but now you're somewhat of a mixed business. I've tried to buy hardwood, screens, shed hinges, and much more, only to find something is a special order, not sold at this store, out of stock, or the stock you do have has been pilfered. Shopping at Bunnings is very unreliable.

Bunnings, leave the car parts to the car part mob, and leave the pet stuff to the pet stuff mob; get your head back into hardware and do it properly, or give up. Bunnings is like Big W, with bits and pieces of everything but not much of anything.

Shop elsewhere.

I was searching for wire baskets for my laundry cupboards. I had 3 and needed more but when I went online it said there were none in stock in Perth. I went in to Bunnings Myaree and was served by Brendon & he was outstanding. He searched their system and found odd ones (it seems Bunnings no longer carry them) at different locations, then phoned them to make sure the computer didn’t lie and save me driving all over Perth. He was just so helpful, nothing was too much trouble. 5 stars for Brendon an asset to Bunnings.

The Albion park Bunnings returns department are very helpful and efficient, I now see why people return to shop here .
Thanks Bunnings.