Busbud Reviews 12,936

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 2,039 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease and smoothness of the online booking process and e-tickets, highlighting the user-friendly app and website for purchases. Many people also commend the staff for their professionalism, friendliness, and helpfulness, noting that drivers often communicate well and ensure a safe journey. The service is consistently described as reliable and well-managed, with clean buses and comfortable seating. However, some customers were dissatisfied with issues such as delayed buses without communication, or buses that did not exist on the schedule, leading to being stranded. A few other people also felt that the booking process could be frustrating when trying to make specific reservations or when the ticket barcode did not work.

What people talk about most

Service

Reviewers mention positive feedback about service, with many praising the great service and overall good... See more

Staff

Clients share positive opinions on staff, with many reviewers describing drivers and other personnel as... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of navigation... See more

Booking process

Reviewers highlight positive aspects of the booking process, with many customers finding it easy, smooth, and... See more

Price

Users describe ambiguous interactions with price, with some finding it fair and even cheap for trips, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Online booking and e-tickets are smooth and easy! I especially liked the reminder notice when I did not complete a booking with all my choices to date, saved and ready to confirm or cancel! I was frus... See more

Company replied

Rated 4 out of 5 stars

Overall good experience, but waited a long time for connecting be buses. Now that might be cruel but it would help keep the ebus on time. Also trip departures and arrivals where announced which helpe... See more

Company replied

Rated 5 out of 5 stars

The wi-fi did not work, but it did not matter as we had an amazing bus driver, Andrew, Drew for short, to keep us company with sharing tales all day to Dundee and from Edinburgh. Looking outside to en... See more

Company replied

Rated 5 out of 5 stars

Bus was nice and clean,on time,driver communicated at all times seats was clean ,comfortable and booking was easy and fast and good option if you don't have a credit card you can use a debit card. It... See more

Company replied


Company details

  1. Travel deals
  2. Bus ticket agency
  3. Railway ticket agent
  4. Travel agent

Written by the company

Busbud is the ultimate platform for all your bus and train travel needs. Our website and apps provide instant access to the most extensive global network of city-to-city buses and trains. With just a few clicks, you can easily discover thousands of destinations around the world and book your next bus or train trip online. We make it easy for you to plan your next adventure or commute and find the perfect bus or train ride to take you there. With Busbud, you can sit back, relax and enjoy the ride, knowing that you have everything you need to make your next bus or train trip a success.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect satisfied journey

Perfect satisfied journey. Value for money.

3 June 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello Freddy,

Thank you kindly for your review! We're thrilled to hear about your perfect, value-for-money journey with us. At Busbud, we take pride in offering our customers satisfying travel experiences. We love helping you search, compare, and book your sustainable travel needs! We look forward to assisting you in your future travels, helping you travel when you want, where you want, all over the globe!

Happy trails!

Rated 5 out of 5 stars

This company is amazing

This company is amazing, the staffs very professional nice and friendly.
I recommend. 🤗

5 June 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello Janny 

Thank you kindly for your review! We are thrilled to hear that our team's professionalism and friendliness made a positive impact on your experience. Your recommendation means a lot to us. At Busbud, we love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!

Happy trails!

Rated 5 out of 5 stars

Very good service

Very good service

6 June 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello Rashpal,

Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!

Happy trails!

Rated 5 out of 5 stars

Thank you

Thank you! Very nice driver

6 June 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello Ivelin, 

Thank you kindly for your review! We're thrilled to hear about your positive experience with the driver. At Busbud, we take pride in offering the best service to our customers, and it's wonderful to know that our efforts are appreciated. We love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!

Happy trails!
Your Busbud team

Rated 5 out of 5 stars

Welcoming driver

Welcoming driver. Pleasant drive. Lots of room.

5 June 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello Joyce,

Thank you kindly for your review! It's wonderful to hear that you had a pleasant drive with a welcoming driver, and enjoyed the ample room available. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!

Happy trails!

Rated 5 out of 5 stars

The driver was great

The driver was great

5 June 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello William,

Thank you kindly for your review! It's great to know you had a positive experience with the driver. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!

Happy trails!

Rated 5 out of 5 stars

Easy to navigate including change the…

Easy to navigate including change the return trip

6 June 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello Nikhil,

Thank you kindly for your review! We are thrilled to hear that you found our platform easy to navigate, including making changes to your return trip. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!

Happy trails!
Your Busbud team

Rated 5 out of 5 stars

Booking process was easy and service…

Booking process was easy and service was good

5 June 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello Ndumiso,

Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! It's great to know that you found our booking process easy and our service good. We look forward to helping you travel when you want, where you want, all over the globe!

Happy trails!
Your Busbud team

Rated 2 out of 5 stars

The washroom needs to be renovated.

5 June 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello Louisa,

We're really sorry to hear about the washroom conditions you experienced. We understand that this may have caused some discomfort and we truly appreciate your feedback on this matter.

Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!

Happy trails!
Your Busbud team

Rated 5 out of 5 stars

Never disapponts.

Never disapponts.

5 June 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello Paulette,

Thank you kindly for your review! Your positive feedback means a lot to us. At Busbud, we strive to never disappoint and it's heartening to see that we have been successful in providing you with a satisfactory experience. We love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!

Happy trails!
Your Busbud team

Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with Aircoach. The bus was comfortable, clean, and on time. The journey was smooth, and the staff were friendly and helpful. I would happily use Aircoach again. Thank you.🇮🇪

6 June 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello Abdulsattar,

Thank you kindly for your review! We're delighted to hear about your positive journey with Aircoach and that you found our service comfortable, clean, and punctual. Your kind words about our friendly and helpful staff are much appreciated. It's fantastic to know that you'd happily use Aircoach again.

We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!

Happy trails!
Your Busbud team

Rated 5 out of 5 stars

booking process is straight forward and…

booking process is straight forward and simple.

18 May 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello, Djupriadi

Thank you kindly for your review! We're thrilled to hear that you found our booking process straight forward and simple. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!

Happy trails!
Your Busbud team

Rated 5 out of 5 stars

quick response

29 May 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello, Khushroo

Thank you kindly for your review! We are thrilled to hear about your satisfaction with our quick response. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!

Happy trails!
Your Busbud team

Rated 5 out of 5 stars

An excellent and professional experience

An excellent and professional experience

4 June 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello,Thabani

Thank you kindly for your review! It's wonderful to hear about your excellent and professional experience with us. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!

Happy trails!
Your Busbud team

Rated 4 out of 5 stars

Easy to look at national coaches to…

Easy to look at national coaches to book and payments . Simple is always best without any fancy other ways for people.

4 June 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello, Foskett

Thank you kindly for your review! We at Busbud love hearing that our simple and straightforward booking process makes your travel planning easier. It's our goal to keep things uncomplicated for our valued users like you. We're pleased to be your go-to platform for searching, comparing, and booking your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!

Happy trails!
Your Busbud team

Rated 5 out of 5 stars

Always wrote when something gets wrong…

Always wrote when something gets wrong with the arrival of the bus. It helps somehow to have an ease mind. Easy booking just the follow-up must be work out.

29 May 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello, Mayumi

We appreciate your feedback and understand there's room to improve on our follow-up process. Your peace of mind is our top priority, and we are committed to refining our services based on your experience.

Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!

Happy trails!
Your Busbud team

Rated 1 out of 5 stars

I just decided to create a profile…

I just decided to create a profile dedicated to share my experience with busbud, i will call it " dont buy with Busbud" stranded without a ticket without the money unable to send an email or message. I will.share and share and share my experience.

4 June 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello,

We're truly sorry to hear about your experience and understand your frustration. We strive to provide a seamless service and it's concerning to learn that was not the case for you.

Please know that we take your feedback seriously. We’d like to assist you further and ensure your concerns are addressed. 

We have sent you a private request for information about your reservation so that we can provide you with personalized attention. We kindly ask that you complete the request so we can proceed.

We look forward to resolving this for you.

Warm regards, 
— Your Busbud Team

Rated 3 out of 5 stars

Bus arrived early or not at all

3 June 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello, Barry

Thank you for sharing your experience with us. We understand how frustrating it can be when a bus arrives early or doesn't show up as expected, and we sincerely apologize for any inconvenience this may have caused.

As a marketplace, we work with many bus operators to provide the best service possible, and we take these matters seriously. We would like to look into this further for you.

Please reach out to us at support@busbud.com with more details, and our team will be happy to assist.

Warm regards, 
— Your Busbud Team

Rated 5 out of 5 stars

Efficiency

Efficiency, professionalism, cleanliness, and punctuality

1 June 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello, Daniel

Thank you kindly for your review! We are thrilled that you appreciated our efficiency, professionalism, cleanliness, and punctuality. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!

Happy trails!
Your Busbud team

Rated 5 out of 5 stars

Great!!!!!

3 June 2026
Unprompted review
Busbud logo

Reply from Busbud

Hello, 

Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!

Happy trails!
Your Busbud team

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