HSBC UK Business Banking Reviews 

Very easy process and Trudi Herlihy was so helpful and lovely to deal with. Great experience

Alpa jani helped me for open new account , she is very helpfull

Great customer service. Quick response to query and results on application.
Caroline helped me through my small business loan application process and to get in touch with them was very informative and helpful .
Thanks you

Once contacted by a real person Jordan Christopher Field, problems setting up a second charity current account and resetting telephone banking were resolved in an efficient and friendly manner. Given that I had previously had unhelpful advice from secure messaging and told that I had had telephone calls that my phone never showed, HSBC needs to ensure they retain more staff to assist when required.

I’m a small start up business and I’ve had an HSBC business account for 2 months. As such I didn’t think I was important enough to take up their time, or established enough to ask for help. I was wrong. I dealt with a business advisor for HSBC today, Scott Gilder who was engaging, helpful and Knowledgeable and I finished on the phone with him feeling like I had someone in my corner.
His advice and help was spot on, taking time to discuss and listen in equal measures and he genuinely cared what was best for my new venture. I then received a follow up call from him personally, within a couple of hours having secured me some completely different assistance to that which I’d initially enquired about, that was far better suited to my company.
The whole experience was brilliant I feel like I now have the biggest high street bank in the world as part of my team.

Completing the online application we reached a point where we got an error message repeatedly so approached our local banking hub for assistance. Bettina was most helpful and competently guided us through the process. What was a chore became a satisfying experience. Thank you so much.
John Walker and Dave Butcher.

I was having problems with payments not debiting from my account. I was struggling to get any help from Virtual chat or various telephone numbers. A Relationship manager Rebecca got in touch and advised the reason for these issues and offered to try and help with my International payments not being processed still even though it was not really her area to deal with. Thanks to her help i have managed to resolve this issue and my payments are now going through as normal.

Adam has been so helpful from the very first contact and has help my company continue to grow instead of strange the company as other managers has done in the past. I wish there could be more HSBC managers like Adam.

I’m was 15 yers costumer , but they didn’t hep me also was rude at branch Enfield Town. By the law I want change name they don’t accept also they list me time for nothing short out. really disappointed and I will change bank.

She was very helpful in entire conversation and understand my needs

Great service from Ashad in the bounce back loan team.

Treat customers very kindly, considerate and patiently, very enthusiastic and helpful, full of sincere service... I am very grateful!

I want to take this opportunity to thank
Trudi Herlihy for all her help. Trudi really helped me understand what I needed, she was able to articulate the process very well. Thanks again Trudi, good work!

I would like to leave positive feedback to your customer service provided by Ms. Michelle Masila in your Glasgow branch, whose service is effective and efficient, resolving my request straightly.

I would like to sincerely thank Rafique from HSBC for the excellent support he provided. He was extremely professional, helpful, and friendly, and took the time to explain everything clearly. He made the whole process easy and helped me resolve my issue quickly and efficiently.
I really appreciate his patience and dedication. Excellent customer service — thank you, Rafique!

Katia Rodrigues was knowledgeable and helpful. She immediately acted on our request and provided a solution.

At a stressful time Tanya Hatto made things calm and soon sorted something that could assist

I had a very pleasant and informative meeting with Alpa Jani in business banking support. I found Alpa was very knowledgeable and explained everything about opening my new business account and helped me to open my new account, overall it was a very positive experience and that was all down to Alpa, thank you so much.

Habib Yousuf helped me sort out a major issue with my account which was extremely time sensitive. He was professional, understood my position and resolved the issue. Thank you for the fantastic service and well done. Ref: 1032763599

worst bank ever