BusterBox Reviews 

3,364
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the monthly deliveries, highlighting that their dogs get extremely excited for the high-quality toys, engaging themes, and tasty treats. Many people also appreciate the durable products and helpful team assistance when requesting tougher toy options for their pets. The service is often described as a wonderful subscription that brings joy and variety to households every single month. However, some reviewers were not happy with the durability, noting that certain items were easily destroyed by enthusiastic chewers. A few other people also felt that some treats were too small or that the overall value did not meet expectations.

What people talk about most

Product

Customers consistently note positive experiences with the product, highlighting the high quality and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the toys are durable, sturdy, and keep their... See more

Subscription

Users describe positive interactions with subscription, noting that dogs eagerly anticipate the monthly... See more

Value for money

Customers had positive experiences with value for money, highlighting the great variety of treats and toys... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing boxes, very high quality toys and top notch treats for my 2 huskies, Sally and Odin, get so excited when they see the boxes come. Plenty of treats for the month, so less time wasted... See more

Rated 5 out of 5 stars

We have been subscribed to BusterBox for years now and will continue to be subscribed for as long as we have dogs. Russ (my 11 year old cocker x golden retriever rescue) has learned that the box arriv... See more

Rated 5 out of 5 stars

My dog gets so excited when his BusterBox delivery arrives So far, the toys have been a massive hit. Especially considering he wasn't much of a toy dog when he first came to us. The treats, although... See more

Rated 5 out of 5 stars

We love are buster box each month. Always comes with quality toys and my puppy lives the tasty treats. She gets excited every month when her box comes. Excellent delivery and always packaged well. Cus... See more

Company replied


Company details

  1. Pet shop

Information provided by various external sources

Dog Subscription Box Service in Ireland and the UK - Sending healthy treats and fun toys for dogs monthly. Join our pack of happy doggies :)


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,364)

200 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been ordering from BusterBox for two years

I have been ordering from BusterBox for the past two years since Shadow was a puppy.
Shadow is a big bundle of joy and loves his monthly BusterBox deliveries. He gets very excited and loves trying to open the box with me.
We did find when he started to get bigger that he was destroying the toys easily (Labrador) so I emailed the company and they upgraded Shadows box so he gets tougher toys
They were very helpful and quick to respond. We would recommend anyone to give them a try.
Thank you.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING …

Amazing customer services and Stan loves his Buster box, so much so that he thinks every parcel is his. Products are perfect for my boy,thank you.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Buster Box

This is an absolutely wonderful thing to have come every month, my dogs love it, and it is well worth every penny, so if you want to treat your dog, definitely give buster box a go

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Responsive customer service, great product

Responsive customer service, box always packed with treats and toys.

Customer service were quick to adjust box requirements to accommodate my dogs excessive chewing.
Prompt monthly delivery and some fabulous offers

18 September 2026
Unprompted review
Rated 5 out of 5 stars

My dogs love these boxes,they know as…

My dogs love these boxes,they know as soon as it arrives it’s for them and they get soo excited! All the toys and treats are great quality too! Customer is 5*,I was able to take a break from the boxes for a couple of months to save some money too!

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Long term love

We have been subscribed to BusterBox for years now and will continue to be subscribed for as long as we have dogs. Russ (my 11 year old cocker x golden retriever rescue) has learned that the box arriving means new toys and treats, he sits and waits patiently for his treat tasting session! The box is tailored to his preference of soft toys and grain free treats due to allergies (huge win for us) and anytime I’ve been in contact with customer services I’m treated with kindness and respect.

18 September 2026
Unprompted review
Rated 4 out of 5 stars

My dog is so excited when Buster Box arrives....

My dog gets so very excited when a Buster Box arrives. He loves the toys and treats. Toys are fairly sturdy even though we got the plushy version (we had started with the tough version, and the toys were indeed very tough but my cockapoo didn't like them so the team easily switched him to the plushy version). They are maybe not quite so good at listening to the allergies I listed and putting appropriate allergen free treats in the box (my dog doesn't do well with grains (makes him itchy) nor fish (upsets his tum), and sometimes we get these treats in the box. I usually pass them on to our friend's dog - a Springer/Lab mix who will eat everything. But overall I, and most importantly, my dog, is very satisfied with the Buster box boxes. He also loves the box itself and delights in tearing it up to find the treats I've put in it. :-) The delivery is good and the quality of the toys is also good. I also like the silly themes for the toys. Makes me smile.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Been getting buster box for a couple of…

Been getting buster box for a couple of years now my boys love getting them delivered. Great selection of toys and treats in every box that comes. Love how they themed for the time of year (Christmas, valentines and Halloween).

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Busterbox

Gets excited every time it comes through the post.

she gose wappy for the toys and treat

so easy to change something if ur dog dont like and they remember

18 September 2026
Unprompted review
Rated 5 out of 5 stars

We love Buster Box

We love Buster Box! I found them when we got our first puppy 4 years ago and minus a small break we have had a box every single month. We now have a second puppy and I can’t wait for our latest box to arrive for them to share the excitement together. They’re always quality toys and the treats are always good quality, I’m fussy for my boys for their health. Their labradors and love opening the box up themselves. Thank you buster box!! Loki knows when it comes through the door

18 September 2026
Unprompted review
Rated 5 out of 5 stars

I signed up for busterbox about 2 years…

I signed up for busterbox about 2 years ago and have never looked back. We upgraded to the tougher toys as our dog 'bonnie' is a terrier and loves to destroy the toys. She gets so excited when she sees it after delivery. She loves the toys and treats. Thankyou for making these boxes they brighten up her day.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Tommy loves BusterBox!

My dog Tommy, loves all the toys and treats in BusterBox. Great value for the price. Toys are terrific quality and keep Tommy busy for hours. The treats are healthy and so many different flavours. We got Doggy crisps this morning in the box and I can’t wait for him to try them! I have told my friends they really have to try BusterBox. I definitely recommend doggy parents to give this a try you won’t be disappointed!

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

The variety of treats and toys is first class my dog loves receiving his Busterbox each month. I’d highly recommend Busterbox to any dog parent ⭐️⭐️🌟⭐️ ⭐️

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing boxes

Absolutely amazing boxes, very high quality toys and top notch treats for my 2 huskies, Sally and Odin, get so excited when they see the boxes come. Plenty of treats for the month, so less time wasted looking around, as Sally loves the meaty ones, and Odin loves the doggy cupcake treats 😀 the toys are tough and durable, she is definitely a rope toy girl, Odin will play with the toys he has to get treats out off, all fun and games. Love the boxes coming 😍

18 September 2026
Unprompted review
Rated 5 out of 5 stars

I have been a customer of Booster Box…

I have been a customer of Booster Box for many years, and I honestly cannot recommend this wonderful little business enough!
My dog Susie absolutely loves her Booster Box. She already knows that when a box arrives at the door, it is for her — and that means treats! 🐶❤️ Seeing how excited she gets every time makes me so happy.
The care, love and attention that goes into every box is really special, and I am incredibly grateful for all the happiness you have brought to both Susie and me over the years.
Five stars from us, without a doubt! ⭐⭐⭐⭐⭐ I truly believe in supporting small businesses like this one, and I will continue to support Booster Box for as long as I possibly can.
Thank you for everything you do — and a very big thank you from Susie too! 🐾❤️

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Awful company to deal with impossible…

Awful company to deal with impossible to cancel. They remove money without consent stay clear youll see plenty more with the same issue wish I read them before trying a box customer service is terrible.

11 September 2026
Unprompted review
BusterBox logo

Reply from BusterBox

Dear Jennifer,

We’re really sorry to hear that you’ve had this experience, and we’d genuinely like the opportunity to look into this and help resolve it.

Unfortunately, we’re unable to locate an account under the email address used for this review, and we also can’t find any previous correspondence from this email address. Without being able to locate your account, we’re unable to investigate what has happened or assist you directly.

Please email us at bark@busterbox.com and ask for Mandy. I’d personally be very happy to look into your account, review the payments and cancellation request, and do my best to get this sorted for you.

We really do want to help — we just need to be able to locate your account first.

Rated 5 out of 5 stars

I won a year's free subscription

I won a year's free subscription from top Dog competitions. I couldn't believe it when I received the email. My Bella received her first box last month and she was so excited. She loved all the treats and the toys, sadly the rope on the bone didn't stay nice as she's quite destructive 🙈 but apart from that they're really good quality. We're both looking forward to this months box.
The only thing we're sad about is that we didn't get a free bed, I know we won a competition but I would had thought we would still get the free bed because if we ordered it we would had 😞.

19 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look