A really adult way of learning compared with Duolingo. Sensible phrases and lots of feedback on pronunciation. Enjoyable. But there seems to be no way to flag up problems. For example when using phone... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wouldn't call Busuu the 'best' language learning app overall but, it is the best for those trying to begin to learn a foreign language. And the price for premium is very reasonable (basic is free).... See more
Company replied
I’ve been with Busuu for about 3 weeks and am enjoying the experience so far. The way in which the courses are structured allows me to spend just the amount of time I want to each day. I’m learning... See more
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I find this app easy to use and provides great clarity on words and pronunciation. I find helping others with their learning is incredibly good at keeping me engaged on the platform. What a great way... See more
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Company details
- Language course provider
- also in
- Educational institution
- English Language Instructor
- Japanese Language Instructor
Written by the company
Busuu empowers everyone in the world to learn a new language. Our 120 million users make us a world-leading provider of language learning apps. With Busuu, language learners can train their reading, writing, listening and speaking skills, get advanced grammar units, and practice with native speakers. Busuu is available on the web and via an app for iPhone and Android.
Busuu's commitment
Written by the company
- We're committed to providing excellent customer service!
- At Busuu, we believe the journey you take to learn a new language should be as smooth and as enjoyable as possible. We want you to spend time learning languages, not trying to figure out how to use Busuu. This is why we, Busuu's Customer Satisfaction team, exist. You can rely on us to be your best advocate as we always try to improve the Busuu customer experience. As a member of the Busuu community, we care about your experience. Our commitment to you: We’re reachable. You can contact us by email, webform, and live chat, 7 days a week. Our team will always strive to get back to you as soon as possible. You will receive a reply in your language, from a real person who has investigated your issue and carefully considered a solution for you. The faster you get an answer, the quicker you can get back to learning with us! We’re determined. We don’t always have all the answers, but we are determined to find them. You can rely on us to be your best advocate as we always try and improve the Busuu customer experience. Our Customer Satisfaction team won’t settle until it’s sorted! We listen. We take all of your feedback into consideration. From suggestions, comments and issues, it is our responsibility to make sure your feedback gets heard whenever possible. We love hearing from our members! We’re trustworthy. We will always be honest and transparent with you. If we make mistakes (we are human beings, after all!), we will admit that we’ve made them, and we’ll do our best to make it up to you. We won’t let you down! We treat our customers as individuals. The members of Busuu’s Customer Satisfaction team are all unique individuals, and so are you! We understand that your expectations, your learning experience and your knowledge can be very different from another member, so we will always treat you as an individual. Many companies tend to talk to customers using bots and automated flows. At Busuu, we believe that you deserve to talk to a real person who will do their best to understand your needs and provide you with a positive customer experience. Happy learning with Busuu!
14 day money back guarantee
Give Busuu a try
If you're unhappy with your upgrade to Premium, then simply contact us on team@busuu.com and if it's within 14 days of your initial purchase, we'll refund your subscription costs, no questions asked.
Contact info
5 Appold Street, EC2A 2AG, London, United Kingdom
- team@busuu.com
- www.busuu.com
4.2
Great
20k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great job...thank you Busuu
28 August 2026
Reply from Busuu
Hello!
Great job and thank you — right back at you for the kind words! We're really glad Busuu is proving so helpful.
Keep going!
Busuu Team
Just registered to the premium plus
Just registered to the premium plus. So far so good
3 September 2026
Unprompted review
Reply from Busuu
Hello!
So far so good is a great start — welcome to Premium Plus! We hope it keeps exceeding your expectations.
Happy learning!
Busuu Team
Reply from Busuu
Hello!
Nice, good, no problem — we'll happily take that! Thank you.
Keep learning and enjoy every lesson!
Busuu Team
Access to native speakers
Good layout of lessons, varied exercises and access to community of native speakers
27 August 2026
Reply from Busuu
Hello!
Thank you for the great review! Good layout, varied exercises and access to a community of native speakers — you've summed up exactly what makes Busuu special.
Keep going!
Busuu Team
I think their should be the lessons of. two people conversation on specific topics and we only listen the conversation and also try to understand and will learn from it.
I think their should be the lessons of hearing as well. In which learner listen the conversation of two people. So it'll be good for us .
27 August 2026
Reply from Busuu
Hello!
Thank you for the thoughtful suggestion! Listening to natural two-person conversations on specific topics is a great idea and exactly the kind of immersive practice that makes a real difference.
We appreciate you sharing this — we're always looking for ways to improve the learning experience. We hope Busuu keeps impressing you as you continue!
Busuu Team
Reply from Busuu
Hello!
Step by step and becoming better — that's the Busuu way! Thank you for sharing.
Keep going, you're doing great!
Busuu Team
THE Best at leaning strategy
I liked the strategy .. it is practical, based on everyday need, from basics to more complex conversations, words to learn are well stepped into the process and I also like it as it well humanized.
26 August 2026
Reply from Busuu
Hello!
THE best learning strategy — we love it! Practical, real-world focused, from basics to complex conversations — you've described exactly what we set out to build.
Keep going, you're doing brilliantly!
Busuu Team
Amazing and easy to navigate
26 August 2026
Reply from Busuu
Hello!
Amazing and easy to navigate — thank you! We put a lot of care into making the experience as smooth as possible, so it's great to hear it's working.
Keep learning!
Busuu Team
I had a great experience with Busuu…
I had a great experience with Busuu customer support, especially thanks to Julia. She helped me activate my Premium account and was extremely helpful, kind, and patient throughout the process. She made everything easy and straightforward.
Thank you, Julia, for your excellent assistance! It’s great to receive such friendly and professional support. Highly recommended!
2 September 2026
Unprompted review
Reply from Busuu
Hello!
Thank you so much for this wonderful review — and we'll absolutely make sure Julia sees it! It's always a joy to know when a member of our team makes such a lasting impression.
Happy learning!
Busuu Team
I subscribed for premium
I subscribed for premium. Still there was no difference between the free mode and premium version, the same lesson I'm still seeing the same thing. I was trying to simplify it by going premium but it's just same thing. I feel like I've been scammed.
25 August 2026
Reply from Busuu
Hello,
We're sorry to read about your disappointment and we apologise for the current delay as we are experiencing a high volume of queries.
We're happy to confirm that our Customer Satisfaction Team has reached out to you directly to clarify any doubts you might have with the subscription purchased.
If you've not seen their email, feel free to reach out to team@busuu.com
Thank you again for your patience and understanding.
Busuu Team
Sign Up for Premium! It's Worth It! 💯
I had been looking at going Premium with Busuu for a long time. I know
I enjoy learning foreign languages, so I waited until it was 75% off! I signed up and now I'm paid up for a year!
It helps me get thru my 12 hour security shifts and I know it will help me a lot at my next job!
Thanks Busuu! 🥳
25 August 2026
Reply from Busuu
Hello!
Sign up for Premium — it's worth it! We couldn't agree more, and we love that you're spreading the word. Thank you for the enthusiastic recommendation!
Keep going, you're doing brilliantly!
Busuu Team
I ask for refund stay don’t get a reply
25 August 2026
Reply from Busuu
Hello,
We're sorry to read about your disappointment and we apologise for the current delay as we are experiencing a high volume of queries.
We're happy to confirm that our Customer Satisfaction Team has responded to your email, and processed your refund the next day as requested.
If you've not seen their email, feel free to reach out to team@busuu.com
Thank you again for your patience and understanding.
Busuu Team
The lessons are not structured as I…
The lessons are not structured as I have anticipated
They are haphazard
24 August 2026
Reply from Busuu
Hello!
Thank you for sharing this — we're sorry to hear the lesson structure hasn't felt as clear as you'd hoped.
If you'd like to share more details about what you were expecting, our team would be happy to help you find the best path forward via the Help section in the app or on our website.
Busuu Team
Reply from Busuu
Hello!
Thank you for the feedback. We're sorry if our response time didn't meet your expectations on this occasion.
If you still need assistance with anything, please don't hesitate to reach out again via the Help section in the app or on our website — we'll do our best to get back to you promptly.
Busuu Team
Had a great experience with Busuu
Had a great experience with Busuu. Love different themes for grammar, vocab and speaking
11 September 2025
Reply from Busuu
Hello!
Thank you for the great review! Different themes covering grammar, vocabulary and speaking all in one place — exactly what we aim for.
Keep up the fantastic work!
Busuu Team
Great app to improve your English.
Great app to improve your English.
It helped me to maintain my level of English in subjects like grammar, vocabulary, listening and pronunciation.
24 August 2026
Reply from Busuu
Hello!
Thank you for your review! Maintaining and improving your English across grammar, vocabulary and more — that's exactly the kind of progress we love to support.
Keep going!
Busuu Team
Sometimes didnot give senkronization…
Sometimes didnot give senkronization tablet to phone and ai did nt understand very good
24 August 2026
Reply from Busuu
Hello!
Thank you for your review! We're sorry to hear about the sync issues between your devices and the AI comprehension — that's not the experience we want for you.
If these are still ongoing, please do reach out via the Help section in the app or on our website so our team can look into it for you.
Busuu Team
From ok to insufficient
The A1 level it's good, but when you pass to the next levels, there are just a few short lessons way harder and they don't explain much, just a lot of vocabulary with not a lot of explanation or activities.
The community is a good part of the app.
24 August 2026
Reply from Busuu
Hello!
Thank you for this detailed feedback — it's really useful to know how the experience changes as you progress through the levels.
We're always working to expand and improve our content across all levels. If you'd like to share more specifics, please reach out via the Help section in the app or on our website.
Busuu Team
Reply from Busuu
Hello!
Thank you — useful and great for learning, that's all we can ask for! We're really glad Busuu is working for you.
Happy learning!
Busuu Team
Well designed program
Well designed program with usual vocabulary and painless grammar features. The best is a no pressure AI conversation.
24 August 2026
Reply from Busuu
Hello!
Well designed with natural vocabulary, painless grammar and pressure-free AI conversation — you've summed it up perfectly! Thank you so much.
Keep going and enjoy every lesson!
Busuu Team
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