Have used Buxtons in the past but hadn't lately as too far away, however after being let down by another firm lacally to me, checked our their prices for a Stihl Kombi 94 unit. Went over saturday mo... See more
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Over the top customer service Kelly! I do right of way clearance and install fire brakes around pole structures throughout the Pacific Northwest here in the states and a lot of specialty clothing is... See more
Company replied
My telephone query with Buxtons about S&J Straight Slasher was dealt with promptly and to my satisfaction. Following this call I immediately ordered, and it was delivered next day. I was advised by... See more
Company replied
Bought an echo saw in November (already reviewed that experience 5*) unfortunately last week the stop start button boke off whilst in use. Emailed on the day and included pictures which I think were... See more
Company details
Written by the company
The Midland's Leading Arborist & Landscaping Equipment Supplier. Arborist Supplies & Garden Machinery - Available in-store at our showroom, or online at www.buxtons.net
Contact info
Coppice House, Teddesley, ST19 5RP, Staffordshire, United Kingdom
- 01785712397
- sales@buxtons.net
- www.buxtons.net
Reply from Buxtons
Thank you, Robert. We're happy to hear that you're impressed with our service! We work hard to ensure top-class customer service. We hope to hear from you again soon.
Good website and good layout and fast…
Good website and good layout and fast delivery
6 May 2018
Unprompted review
Reply from Buxtons
Thank you Kristian. We're constantly developing the ordering process from the website to delivery. We're glad it pays off. We hope to hear from you again soon.
really great service
really great service
No complaints with this service
delivered as promised, Cant ask for more
21 April 2018
Unprompted review
Reply from Buxtons
Thank you for reviewing Buxtons, Gary. We are so happy to hear that we exceeded your expectations. Your review makes a difference to us and it helps motivate us even more to do our best.
Lewis Wickes,
Digital Marketing.
Buxtons
Good product good service
19 April 2018
Unprompted review
Reply from Buxtons
Hi Liverpool,
Thank you for the five-star review! We appreciate you taking the time to leave us such a fantastic rating!
Lewis Wickes,
Digital Marketing.
Buxtons
Reply from Buxtons
Thank you, Lee, for this 5-star review. The team here at Buxtons is thrilled to hear such good feedback.
Sophie Burgess, Digital Marketing
Excellent ,delighted with everything
11 April 2018
Unprompted review
Reply from Buxtons
Thank you for this 5-star review, Mr Pirie. I'm so pleased you had a great experience with us.
Sophie Burgess, Digital Marketing
Delivery very slow compared to other…
Delivery very slow compared to other companies
30 March 2018
Unprompted review
Reply from Buxtons
Hello Gary,
Thank you for posting a review, and we're sorry to hear that the speed of our delivery did not meet your expectations. We pride ourselves on our fast, very often next-day delivery, so your feedback comes as a bit of a shock to us.
We would like the opportunity to investigate your feedback further. Please, could you contact me at lewis@buxtons.net or call our team on 01785 712397? We'll work with you to resolve any issues as quickly as possible.
Thank you,
Lewis Wickes,
Digital Marketing.
Buxtons
Reply from Buxtons
Thank you, Peter, for this 5-star review. We are so glad to hear you had a great experience using us. We hope to deal with you again soon.
Sophie Burgess, Digital Marketing
Arrived promptly
Arrived promptly, item exactly as advertised. Thank you
26 March 2018
Unprompted review
Reply from Buxtons
Thank you, for this 5-star review. We are so glad to hear you had a great experience using us. We hope to deal with you again soon.
Sophie Burgess, Digital Marketing
Great service
24 March 2018
Unprompted review
Reply from Buxtons
We are incredibly grateful that you took the time out to leave us this note Peter. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. I hope your helmet is serving you well. We look forward to serving you again.
Lewis Wickes,
Digital Marketing
Buxtons.
Competitive pricing combined with well…
Competitive pricing combined with well packaged fast delivery, what more could you want! I will be back! Cheers!
21 March 2018
Unprompted review
Reply from Buxtons
Thank you, Tom, for this fantastic 5-star review. We are so glad to hear you had a great experience using us. We hope to deal with you again soon.
Sophie Burgess, Digital Marketing
First class service and always top…
First class service and always top quality products
11 March 2018
Unprompted review
Reply from Buxtons
Hi Richard,
Firstly, we want to thank you for willingly spending your time to write us a review. The team here at Buxtons is completely devoted to our work and Customer service is one of the foundation pillars on which this company has been built. It gives us great encouragement to get positive feedback from you. Please do recommend us to your friends and family. We will ensure that they too receive our signature service.
Lewis Wickes,
Digital Marketing
Buxtons.
Reply from Buxtons
Thanks for the wonderful review Alison. We are absolutely delighted that you got your order in-time despite the awful weather. Our team strives to dispatch orders the same day whenever possible, and we use couriers that provide not only fast, but also affordable service. So we hope you choose to use us again and again. You might enjoy Knots at Work also by Jeff Jepson, it's one of the other great books we have in stock.
Excellent service....quality product
3 March 2018
Unprompted review
Reply from Buxtons
Thank you for taking the time to rate your experience at Buxtons. We would love to hear more from you. If you have additional information that you think our team should know, please send us a message at sales@buxtons.net or leave your feedback at https://www.buxtons.net/review . Thank you again!
Lewis Wickes,
Digital Marketing.
Buxtons
No messing about arrived on time…
No messing about arrived on time perfect.
14 February 2018
Unprompted review
Reply from Buxtons
Speedy despatch and delivery are paramount to us! We glad we could get your items to you in time Sean. We look forward to hearing from you again soon.
Fast shipping on order.
14 February 2018
Unprompted review
Reply from Buxtons
We're glad you got your items in a speedy fashion Richard. We look forward to hearing from you again soon.
Amazing quality ultra fast delivery …
Amazing quality ultra fast delivery definitely i will buy again. 👌
10 February 2018
Unprompted review
Reply from Buxtons
Our often next day delivery is one of the key things we are proud of Pawel. We're so glad you appreciate it! We look forward to hearing from you again soon.
Great service from buxtons however DPD …
Great service from buxtons however DPD left an expensive bit of kit just in the bin on the front
3 February 2018
Unprompted review
Reply from Buxtons
We're sorry you had a bad experience with DPD Mr Goodenough. We trust DPD with over 95% of all our deliveries, so it's upsetting to hear they haven't provided you with the service we expect. We have since spoken to DPD about your concerns and they have assured us that they would take action to prevent this from happening again. Thank you for your kind words towards us none the less, we hope to hear from you again soon.
Kind Regards,
Lewis Wickes
Digital Marketing
5***** service
2 February 2018
Unprompted review
Reply from Buxtons
Thank you for this 5-star review, Mike. I'm so pleased you had a great experience with us.
Sophie Burgess, Digital Marketing
Good and easy shop
23 January 2018
Unprompted review
Reply from Buxtons
Thank you, Jaakko for this 5-star review. We are glad that you enjoyed using Buxtons.
Sophie Burgess, Digital Marketing
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