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Review summary

Created with AI, based on recent reviews

Looking at 451 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of products, often exact replacements, and their perfect functionality. Many appreciate quick order processing and fast, sometimes early, delivery. Excellent communication and tracking updates contribute to a smooth purchasing experience, with many expressing intent to use the company again. However, some customers noted significant delivery delays, with products taking weeks or months to arrive, and some never received their items. There were also instances of faulty or damaged products, including non-functional screens or apparent fakes. A few people experienced poor customer service, struggling with returns for damaged goods or receiving no response. Additionally, some reviewers felt the origin of products from China was not clearly disclosed.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and authenticity. Many customers report receiving... See more

Delivery service

Users describe ambiguous interactions with delivery services, with many reporting quick shipping and... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with products that were... See more

Order

Customers had ambiguous experiences with order, with some reporting smooth and quick processes, receiving... See more

Service

Customers consistently note ambiguous experiences with service, with some praising friendly service, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great product, but arrived later than stated on order and the way the website was set up after first selecting the iPhone 14 case I inadvertently selected the iPhone 14Pro case size when changing the... See more

Rated 4 out of 5 stars

As a year-around sea swimmer, I needed to know the water temperature. Using Buy2fix, I bought their Solar Swimming Pool Thermometer - tie it to my swim togs and check the temperasture every day. Excel... See more

Rated 4 out of 5 stars

After reading that the battery in the Ring doorbell can't be changed, I found a video on Youtube showing how the RIng doorbell battery can be changed. A Goole search pulled up Buy2fix for the battery... See more

Rated 4 out of 5 stars

If the delivery had been quicker, this would be a 5 star review. The sale listing said 3 to 5 days but the shipping took nearer to 3 weeks. I understand it shipped to the U.S. from China but that wasn... See more


3.8

Great

TrustScore 4 out of 5

1k reviews

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No history of asking for reviews

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3.8

All reviews

(1,088)

477 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Returns!

I just want people to know that returns are not provided by their service. If you ordered a wrong item you will be guided to provide the return with your own money straight to china. I didn’t see any reason to pay for sending it back the same amount of money I spent on buying the screen. I didn’t know about their return policy, I don’t like it, I rate this policy, not the quality of their product, I just want other people to know that ahead.

10 May 2026
Unprompted review
Rated 1 out of 5 stars

The case is not for A53

The case is not for A53. Buttons on side don’t line up. Now I have to go through the whole lengthy return process or eat the cost (which I’m sure you want to happen). Maybe that’s the reason for the detailed return asks.

16 May 2026
Unprompted review
Rated 4 out of 5 stars

Replacement keyboard for old laptop

Replacement laptop keyboard arrived with a couple of broken key caps but Buy2Fix offered a refund quickly after I informed them so overall not a bad experience, would try them again if I was looking for a part for an older bit of tech I can't find elsewhere.

15 May 2026
Unprompted review
Rated 1 out of 5 stars

Have been emailing them for several…

Have been emailing them for several months now to try and return 2 damaged phone cases. After several emails and photos sent they have agreed to allow me to return them to China if I pay the postage and they recommend I don’t use several couriers but use Royal Mail.
There reason for me needing to pay for the return is although the cases have marks on them it doesn’t affect their function as a phone cases 🤔. Not sure how that is right??

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Item arrived but with a usa plug

Item arrived but with a usa plug , i needed to change it or get a refund, which they offered a refund. Still waiting weeks and weeks do not use scam company send crap out and then don't allow u to send it back for a refund

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Great product

Great product, but arrived later than stated on order and the way the website was set up after first selecting the iPhone 14 case I inadvertently selected the iPhone 14Pro case size when changing the colour.
Luckily my phone still fits into the case but I had to remove the glass from the rear so I can use the camera

1 May 2026
Unprompted review
Rated 5 out of 5 stars

190T Motorcycle cover

Great product! The 190T holds up in high winds and weather storms, fit my VT1100 great, covers the whole motorcycle easily. I recommend this product 100%.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Sent me a wrong order refuse return…

Sent me a wrong order then when i asked for return reason wrong order has sent they told me that i have to choose ordered wrong item just to make me pay return never recommended dont lose ur money go get it somewhere else

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague!

Paid for a Jumper N305 Mini PC on 11th April. 25+ days later, the item was never dispatched.

After 10 days of silence, they emailed asking me to pay an extra £53 on top of the agreed price, citing a "supplier cost increase." When I pointed out this was unlawful under the Consumer Rights Act 2015, a contract was formed at the checkout price,they ignored the legal argument and simply tried to negotiate me down to a smaller surcharge.

I then noticed the identical product (different plug variant) was still listed on their own website at the original price, which directly contradicts their supplier increase claim.

Over the following two weeks, every reply was a variation of "we're looking into it" or "we've escalated to management." No dispatch date was ever provided. No resolution was offered.

I have now raised a dispute with my card provider. Avoid this seller, post-purchase price increases and weeks of stalling are not acceptable.

8 May 2026
Unprompted review

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