Buy a Bike Reviews 

564
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, highly knowledgeable, and providing excellent, unpressured advice. Many highlight the exceptional service, noting quick order processing, efficient bike setup, and readiness for collection, often within days. Reviewers are also very satisfied with the products, frequently mentioning the wide selection of quality bikes. People frequently appreciate the comprehensive after-sales support, including valuable advice, free maintenance checks, and prompt communication. Consumers express high overall satisfaction, often recommending the company for its excellent products and consistently great service.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the bikes they... See more

Service

Users describe positive interactions with service, consistently highlighting excellent and fantastic service... See more

Delivery service

Consumers express satisfaction with the delivery service, frequently highlighting on-time and rapid delivery,... See more

Order

Customers consistently note positive experiences with order, praising the fantastic service and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, ordered my new bike which wasn't a stock item. Arrived and assembled in store within two days. Set the bike up ready for riding on collection. Staff are very friendly, helpful and... See more

Company replied

Rated 5 out of 5 stars

Ordered a cube bike for our granddaughter bike was delivered on time and well packaged although when on inspection we found the front reflector was broken off, we phoned the number supplied and w... See more

Company replied

Rated 5 out of 5 stars

Fantastic maintenance service from the guys at Buy a Bike. Recently serviced the shock and forks on my Downhill bike plus fitted new bottom bracket, trued the wheels and rotor. Very knowledgeable team... See more

Company replied

Rated 5 out of 5 stars

Bought online (GT Zaskar LT Expert), click and collect. Bike was built and ready for collection the next day. I almost wish I hadn't bought online now because I was like a kid in a sweet shop having a... See more

Company replied


Company details

  1. #10 of 96 best companies in Bicycle Shop
  2. #5 of 32 best companies in Bicycle repair shop

Written by the company

Lancashire Authorised Bike Dealer for Cube, Giant, Merida, Cannondale, Trek, GT, Bianchi and Riese & Muller. Bikes for all ages and disciplines.


Contact info

4.9

Excellent

TrustScore 5 out of 5

564 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(564)

112 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top professional service

A really friendly and helpful team.
My bike was built and ready to collect within 48hrs.
They set me up and talked me through maintenance etc.
Would recommend :)

2 July 2026
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you for the great review Russ.

Rated 5 out of 5 stars

Good communication with my questions…

Good communication with my questions about a bike . Great on time delivery and quick answer to post purchase question. Great experience

6 July 2026
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Reply from Buy a Bike

Thank you for the great review Keith, enjoy your new ride!

Rated 5 out of 5 stars

Friendly service

Friendly service, happy to help, gave a great experience by email before and in person when picking up

10 July 2026
Unprompted review
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Reply from Buy a Bike

Thank you so much Ed for the lovely review, glad we could assist!

Rated 1 out of 5 stars

Ordered on 1st July

Ordered on 1st July; Website and confirmatory email said "Your order will be ready for despatch in 6 days." It is now 8 days later and no indication of any progress with the order. No emails to indicate what, if any, progress has been made with my order.

1 July 2026
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Reply from Buy a Bike

Hi Charles, sorry you're disappointed with the lead time on your order of seat clamp parts.
Your order confirmation does state shipping will be between 9th and 13th July. You ordered them on a day we are closed but we ordered them straight away from Cube (in Holland) the next day. We did email you to say that it was being ordered in for you - maybe check your junk folder. Unfortunately the courier has delivered it to somewhere else in error and it's now showing as on back order with Cube.
We've sent you out an alternative option today but if you'd prefer a refund just let us know. Leaving us a 1 star review seems a little harsh, we work very hard to fulful orders in a timely manner but were let down by a courier in this instance.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, ordered my new bike which wasn't a stock item. Arrived and assembled in store within two days.
Set the bike up ready for riding on collection. Staff are very friendly, helpful and knowledgeable.
Will definitely be using them for purchasing and servicing my bikes in future

7 July 2026
Unprompted review
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Reply from Buy a Bike

Thank you very much Rob for the lovely review. We're delighted you're happy with our team.

Rated 5 out of 5 stars

Why go elsewhere to buy a bike

Ordered a cube bike for our granddaughter bike was delivered on time and well packaged although when on inspection we found the front reflector was broken off, we phoned the number supplied and was told it would arrive next day. As promised it came we and our granddaughter are more than happy with the bike and service that buyabike has provided and would use again as we have more grandkids . Ps a big thanks to Julie who was very helpful.

From the madhouse

UTB

28 June 2026
Unprompted review
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Reply from Buy a Bike

That's so kind of you to say, we do try our best!

Rated 5 out of 5 stars

I would definitely recommend buying a…

I would definitely recommend buying a bike from Preston rd chorley branch.
Ian was very knowledgeable and helpful and really helped me to buy a bike that suited my needs.
Price and quality first rate.
John staffa Blackburn

26 June 2026
Unprompted review
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Reply from Buy a Bike

Thank you so much John, a pleasure to assist. Enjoy your new bike!

Rated 5 out of 5 stars

Great Experience

Extremely kind staff, can tell it’s a family!

Excellent service, great stock, great turn around and I think I’d buy my next bike there if I they’ll let me :)

5 June 2026
Unprompted review
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Reply from Buy a Bike

Aaw thanks Connor, it was a pleasure! Buy as many as you like lol

Rated 5 out of 5 stars

Lewis at buy a bike made us feel…

Lewis at buy a bike made us feel welcome as we went for a new bike for my 80th birthday. He let us look round and only came to tell us the details on the one picked. This is the best shop in the district and they helped me out when others not interested in the bike I bought from them. Excellent sales and technician teams highly recomend. My son came from holmfirth to buy a bike.

28 May 2026
Unprompted review
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Reply from Buy a Bike

Thank you so much for the great review!

Rated 5 out of 5 stars

Great experience buying from this…

Great experience buying from this company,very easy,very communicative and professional,in touch every step of the way via email and delivery was perfect.Would recommend and buy again :) Service exceeded expectation and delivery was 48 hours earlier than forecast. :) 10/10

23 May 2026
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Reply from Buy a Bike

Thank you Ian, really appreciate your review!

Rated 5 out of 5 stars

Very helpful and kind talking through…

Very helpful and kind talking through the importance of the bike and how to keep it clean and perfect. Service was very quick and done properly and the staff were brilliant.

28 May 2026
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you so much, enjoy your new ride!

Rated 5 out of 5 stars

I couldn’t recommend Buyabike more!

I bought a new Giant E‑bike from Buyabike and had a great experience. The staff were friendly, knowledgeable, and really helpful throughout the whole process.

The part that impressed me the most was that, I ordered a kickstand about an hour before heading to the shop to collect my bike. When I arrived, they’d already fitted the kickstand to the bike without me even asking. This gesture showed real care and excellent service.

Finally, to top it off they offered me a bottle of water to take with me for my journey home in the heat.

Extremely recommend. When I need another bike I’ll go to Buyabike!

25 May 2026
Unprompted review
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Reply from Buy a Bike

That's so lovely of you, thank you for the great review. Happy travels!

Rated 5 out of 5 stars

Excellent service

Such knowledgeable, helpful staff, from first chat on the phone to picking up the bike. It was a real pleasure to get my new bike from here. They gave all the time I needed to get used to it, make adjustments and offer advice. I ordered online knowing pretty much what I wanted, but they also have a wide range of bikes in the showroom for browsing. My bike was a really good price too, and I love it!

26 May 2026
Unprompted review
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Reply from Buy a Bike

Thank you so much for the great review Michelle.

Rated 5 out of 5 stars

Great customer service, impartial advise from experts

Fabulous customer service from start to finish! I visited 3 or 4 times whilst deciding which road bike to choose. No high pressure sales, just good, impartial advise and explanation of the options from very experienced staff. I didnt really know where to start, but Mike, Lewis, Ian and Julie were really patient (few visits!) and gave clear explanations without patronising or too technical jargon! The technicians were really helpful too and took time to fit my new bike to my measurements
Being able to ride a few bikes is a huge benefit and since I've bought my bike (Liv Avail Advanced) they have offered me a free 6 week check up and given further guidance on accessory options.
I would highly recommend Buyabike and will be back!

26 May 2026
Unprompted review
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Reply from Buy a Bike

Thank you very much for taking the time to write such a lovely review Jenny. Enjoy your new ride :-)

Rated 5 out of 5 stars

Really very good accurate…

Really very good accurate communication, on time delivery, and a fully built 99% ready to ride delivered bike which I wasn't expecting, this was all with a Pre Delivery Inspection sheet too. Excellent all round personal service.

13 May 2026
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Reply from Buy a Bike

Thank you Ben, we try to do things properly :-)

Rated 5 out of 5 stars

Excellent service and value

Bought a bike online , the price was excellent and the service form the staff was brilliant. So very helpful, both when I phoned the shop on couple of occasions and when corresponding by email. I can not recommend this business hugly enough .

22 May 2026
Unprompted review
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Reply from Buy a Bike

That's very kind of you to say, thank you Gary.

Rated 5 out of 5 stars

Just had my son's bike back wheel…

Just had my son's bike back wheel sorted with new cassette. The lads changed the cassette in 10 minutes. Well happy with service

19 May 2026
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you for the great review!

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