Buy a Bike Reviews 

574
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and patient during the entire purchase process without any pressure. Reviewers also observe the smooth delivery and efficient handover service, showing that bikes are well-prepared, beautifully packaged, and ready to ride immediately. People love the wide selection of available products and the thorough guidance provided by the team. Some people were dissatisfied with unexpected fees or communication issues regarding specific bike repairs and maintenance services. A few consumers mentioned frustration over handling charges, unexpected drop-off fees, and interactions with staff when trying to resolve issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting outstanding quality, competitive... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, extensive knowledge, and... See more

Service

Reviewers mention positive feedback about service, highlighting knowledgeable and helpful staff who provide a... See more

Delivery service

Customers had positive experiences with delivery_service, consistently reporting fast and on-time arrivals.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting friendly interactions and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been looking for a new carbon road bike for a few months, until I spotted a 2025 Bianchi from Buy-a-Bike at a great price, and the right size! Staff were particularly helpful on the phone, an... See more

Company replied

Rated 5 out of 5 stars

Bought a Cube E bike from Buy a bike. Great customer service . No pressure, knowledgeable staff, test ride to make sure you are happy with what you are buying . Smooth handover on collection an... See more

Company replied

Rated 5 out of 5 stars

Fantastic service, ordered my new bike which wasn't a stock item. Arrived and assembled in store within two days. Set the bike up ready for riding on collection. Staff are very friendly, helpful and... See more

Company replied

Rated 5 out of 5 stars

Fantastic maintenance service from the guys at Buy a Bike. Recently serviced the shock and forks on my Downhill bike plus fitted new bottom bracket, trued the wheels and rotor. Very knowledgeable team... See more

Company replied


Company details

  1. #9 of 96 best companies in Bicycle Shop
  2. #5 of 32 best companies in Bicycle repair shop

Written by the company

Lancashire Authorised Bike Dealer for Cube, Giant, Merida, Cannondale, Trek, GT, Bianchi and Riese & Muller. Bikes for all ages and disciplines.


Contact info

4.9

Excellent

TrustScore 5 out of 5

574 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(574)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience

Extremely kind staff, can tell it’s a family!

Excellent service, great stock, great turn around and I think I’d buy my next bike there if I they’ll let me :)

5 June 2026
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Aaw thanks Connor, it was a pleasure! Buy as many as you like lol

Rated 5 out of 5 stars

Lewis at buy a bike made us feel…

Lewis at buy a bike made us feel welcome as we went for a new bike for my 80th birthday. He let us look round and only came to tell us the details on the one picked. This is the best shop in the district and they helped me out when others not interested in the bike I bought from them. Excellent sales and technician teams highly recomend. My son came from holmfirth to buy a bike.

28 May 2026
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you so much for the great review!

Rated 5 out of 5 stars

Great experience buying from this…

Great experience buying from this company,very easy,very communicative and professional,in touch every step of the way via email and delivery was perfect.Would recommend and buy again :) Service exceeded expectation and delivery was 48 hours earlier than forecast. :) 10/10

23 May 2026
Buy a Bike logo

Reply from Buy a Bike

Thank you Ian, really appreciate your review!

Rated 5 out of 5 stars

Very helpful and kind talking through…

Very helpful and kind talking through the importance of the bike and how to keep it clean and perfect. Service was very quick and done properly and the staff were brilliant.

28 May 2026
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you so much, enjoy your new ride!

Rated 5 out of 5 stars

Excellent service

Such knowledgeable, helpful staff, from first chat on the phone to picking up the bike. It was a real pleasure to get my new bike from here. They gave all the time I needed to get used to it, make adjustments and offer advice. I ordered online knowing pretty much what I wanted, but they also have a wide range of bikes in the showroom for browsing. My bike was a really good price too, and I love it!

26 May 2026
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you so much for the great review Michelle.

Rated 5 out of 5 stars

Great customer service, impartial advise from experts

Fabulous customer service from start to finish! I visited 3 or 4 times whilst deciding which road bike to choose. No high pressure sales, just good, impartial advise and explanation of the options from very experienced staff. I didnt really know where to start, but Mike, Lewis, Ian and Julie were really patient (few visits!) and gave clear explanations without patronising or too technical jargon! The technicians were really helpful too and took time to fit my new bike to my measurements
Being able to ride a few bikes is a huge benefit and since I've bought my bike (Liv Avail Advanced) they have offered me a free 6 week check up and given further guidance on accessory options.
I would highly recommend Buyabike and will be back!

26 May 2026
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you very much for taking the time to write such a lovely review Jenny. Enjoy your new ride :-)

Rated 5 out of 5 stars

Really very good accurate…

Really very good accurate communication, on time delivery, and a fully built 99% ready to ride delivered bike which I wasn't expecting, this was all with a Pre Delivery Inspection sheet too. Excellent all round personal service.

13 May 2026
Buy a Bike logo

Reply from Buy a Bike

Thank you Ben, we try to do things properly :-)

Rated 5 out of 5 stars

Excellent service and value

Bought a bike online , the price was excellent and the service form the staff was brilliant. So very helpful, both when I phoned the shop on couple of occasions and when corresponding by email. I can not recommend this business hugly enough .

22 May 2026
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

That's very kind of you to say, thank you Gary.

Rated 5 out of 5 stars

Just had my son's bike back wheel…

Just had my son's bike back wheel sorted with new cassette. The lads changed the cassette in 10 minutes. Well happy with service

19 May 2026
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you for the great review!

Rated 5 out of 5 stars

Bought a E-bike from Buy a Bike

Bought a E-bike from Buy a Bike, great service from Lewis who sorted everything! Would not hesitate to use buy a bike in future. Thanks for the great service

14 May 2026
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you for the great review Liz!

Rated 5 out of 5 stars

Outstanding Price and Service

Highly recommended with regard to both price and service. The staff are very knowledgeable and accommodating in terms of ensuring that you get the best bike. In my case it was a Bianchi Specialissima Red eTap. The various customisations I asked for were never too much trouble and the result is a bike that is absolutely superb.

15 May 2026
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you so much for the lovely review, very kind.

Rated 5 out of 5 stars

Amazing service

From the moment you walk in you feel welcome. The staff are excellent and helped me as a first time emtb buyer. Could not recommend them enough.

9 May 2026
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thanks Mark, that's really nice of you to say. Enjoy the new bike!

Rated 5 out of 5 stars

Amazing service!

Amazing service!! Would highly recommend

5 May 2026
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

That's really good of you to say, we do try, thank you!

Rated 5 out of 5 stars

Great service

Great knoweldege, service and a quick turn around on bike build and handover.

1 May 2026
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you very much for the great review Jon.

Rated 5 out of 5 stars

Cant praise buy a bike enough

Cant praise buy a bike enough. Both myself and my son in law bought an electric bike. The service is excellent, they are extremely knowledgeable and very helpful. They kept us informed about the delivery times and the after sales service is excellent

1 May 2026
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you Ashley, we really appreciate your kind comments.

Rated 5 out of 5 stars

Very helpful and friendly

They were very helpful and talked me through the whole process of getting my cycle scheme bike ordered, i highly recommend them.

24 April 2026
Buy a Bike logo

Reply from Buy a Bike

Thank you for the great review!

Rated 5 out of 5 stars

Staff were great

Staff were great . I’m not an experienced cyclist so they talked me through everything. They pulled out all the stops so that I could take my bike away on the same day . Great service

28 April 2026
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

That's lovely of you Carol, thank you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look