I’m happy with the overall experience. The food was creative and presented well. Our server gave me a brief rundown of the storyline which was appreciated. The only reasons to not give 5 stars is t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our afternoon tea was a nice experience, made better as we were joined by friends. Wortley Hall is a lovely venue in which to enjoy afternoon tea. My only criticism is that at £25 it's pricey for sa... See more
Company replied
Booked hotel with voucher which my son bought as a gift worth £150. Did'nt cover the amount for stay we had to add another £15 towards it making it £165. Hotel confimed booking with the cost it woul... See more
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Been trying to get in touch all day by phone busy all time chat keeps repeating it self sent information about 6 time’s customer service rubbish keeps asking same question s and I have already told t... See more
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Company details
- #357 of 372 best companies in Gift shop
- #19 of 20 best companies in Entertainment agency
Written by the company
Buyagift is the UK's leading provider of gift experiences, unique gift ideas and fabulous traditional gifts - all at great prices. Find the perfect gift for every taste and budget here!
Our mission
Written by the company
- For everyone in the UK to create unique memories that last a lifetime
- We are the UK’s leading gift experience provider. Our core focus is to deliver happiness to our customers, partners, our team and retail partners - we aim to do this by providing industry leading products.
- It happens to thousands of people each week - an unsuspecting customer receives the gift of a lifetime from a loved one or colleague, each experience is unique. We pride ourselves on our range of gifts, and the great experiences we can deliver to our customers. With over 500,000 gifts sold a year, we deliver happy memories to thousands! For our team Buyagift is about more than just delivering happiness, it's about the amazing Buyagift family we have built and the close bonds we all have with our team mates.
Contact info
United Kingdom
- trustpilot@buyagift.com
- www.buyagift.co.uk
Buyagift's Official Trustpilot
3.6
Average
66k reviews
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Excellent customer service
Excellent customer service. Expect to wait a few minutes but chat works! Would be nice to speak to someone but at least the chat is efficient.
1 September 2026
Unprompted review
Reply from Buyagift
Thank you for taking the time to share your feedback Alexi.
We're so pleased to hear that you found our customer service helpful and that our live chat was able to assist you efficiently. We also appreciate your comments regarding speaking to someone directly, and we'll be sure to pass your feedback on to the relevant team as we continue to review and improve our service.
Thank you again, and we hope to assist you again in the future.
-Emily
ZERO STARS!!
I would give zero stars if that were an option.
I initially redeemed my voucher but unfortunately made a genuine mistake and believe I deleted it. I contacted Buy a Gift for help and asked for one simple thing — a phone call from someone who could actually talk me through what to do.
Seven days later, I’m still waiting.
In that time, I’ve received six or seven emails telling me that someone is going to call me. Apparently, “we’ll call you” is as far as their customer service goes, because despite all the promises, nobody has actually called.
This was a gift from my sister-in-law, purchased in May, and I wanted to use it during the school holidays. Instead, I’ve spent my time repeatedly emailing a company that seems completely incapable of providing even the most basic customer support.
I made a mistake — I accept that. But surely the whole point of customer service is to help customers when something goes wrong. All I wanted was a simple conversation to resolve the problem. Instead, I’ve been fobbed off for a week with meaningless promises of a callback.
The lack of support is absolutely appalling. I’m genuinely amazed that Moonpig would associate itself with a company that treats its customers this way.
At this point, I don’t even know whether I’ll ever be able to use the gift I was given. What should have been a simple issue to resolve has turned into a week of frustration, unanswered requests and empty promises.
If you’re considering buying a gift voucher through Buy a Gift, think very carefully. The moment you have a problem, don’t expect anyone to be there to help. Promising a callback repeatedly and then simply not bothering to call is not customer service — it’s taking customers for granted.
Absolutely disgraceful. I wouldn’t recommend this company to anyone, and based on this experience, I certainly wouldn’t buy a gift voucher from them.
1 September 2026
Unprompted review
Reply from Buyagift
Thank you for taking the time to share your feedback Nathalie. We are truly sorry to read about your experience and the frustration this has caused.
We completely understand how disappointing it must have been to make a genuine mistake with your voucher and then feel that you were unable to get the support you needed to resolve the issue. We also appreciate how frustrating it must have been to receive multiple assurances that a callback would be arranged, only for that not to happen. This is not the level of service we aim to provide, and we're sorry that we let you down.
We would like the opportunity to investigate what has happened and ensure your concerns are reviewed properly. Please could you contact us at trustpilot@buyagift.com, quoting your voucher details and including a copy of your review? Our team will look into your case and work towards resolving this for you.
-Emily
HIDDEN COMPULSORY FUNDS
Went to book a driving experience for my boyfriend paying 85 pounds. When we have gone to book it, it wouldn’t let us book online so we had to call them up which was fine so we did that. We were then hit with “ you need to pay £30 fee for the racetrack and then an extra £55 for the insurance” obviously this is nonrefundable so I had to pay the extra £85 on top of what I had already paid. None of this was confirmed in the actual booking when I was ordering it and it was not clear the extra funds would be needed.
1 September 2026
Unprompted review
Reply from Buyagift
Thank you for taking the time to leave your review Abbie. We're sorry to hear that you were disappointed with your booking experience.
We understand how frustrating it must have been to purchase the driving experience and then discover, when making the booking, that there were additional charges to pay. We appreciate that unexpected costs can be disappointing, particularly if you were not expecting them.
We would like the opportunity to investigate your concerns and review the information that was provided at the time of purchase. Please could you contact us at trustpilot@buyagift.com, quoting your booking details and including a copy of your review? Our team will be happy to look into this further for you.
-Emily
Extended two vouchers
Extended two vouchers, but buyagift sent the same evoucher for same code, only found out when went to redeem evoucher.Live chat for about 1 hr, told one voucher ran out, sent credit card receipts for two, said only had payment for one. Escalated to a manager, got a credit note and not the experience that I had originally ordered and paid to extend.
28 August 2026
Reply from Buyagift
Thank you for taking the time to leave your review Geoff. We're very sorry to hear about the issues you've experienced with your voucher extensions and the frustration this has caused.
We appreciate how disappointing it must have been to discover that the same e-voucher code had been issued for both vouchers when you came to redeem them. We also understand how frustrating it was to spend a significant amount of time on live chat and then be advised that only one extension payment had been received, despite you providing receipts for both. We recognise that receiving a credit voucher instead of the experience you had originally extended was not the outcome you were expecting.
We would like the opportunity to investigate this further for you. Please could you contact us at trustpilot@buyagift.com, quoting your voucher details and including a copy of your review? Our team will be happy to look into this in more detail and review what has happened.
-Emily
When I booked at marwell hotel for a…
When I booked at marwell hotel for a cream tea I stated that we would require no butter or spread or mayo
When we arrived we reiterated this and when we were seated we reiterated this again.
We were told that this was in hand when it arrived all sandwiches had spread so I had to go and find somebody to change this.
We were then left to our own devices nobody checked on us to see if everything was ok or if we needed anything else. I then went to find somebody to ask if we could have a top up of hot water in our teapots.
Ruined the experience and the present that I received from my son
21 August 2026
Reply from Buyagift
Thank you for taking the time to share your feedback Sandie. We're very sorry to hear that your cream tea experience at Marwell Hotel did not meet your expectations.
We completely understand how disappointing it must have been to have your dietary requirements overlooked despite informing the venue on multiple occasions. We also appreciate how frustrating it was to have to seek staff out yourself, both to have the sandwiches corrected and later to request more hot water, rather than receiving attentive service throughout your visit. We understand how this would have taken away from what should have been a relaxing experience and a thoughtful gift from your son.
We would like the opportunity to investigate this further with the experience provider. Please could you contact us at trustpilot@buyagift.com, quoting your booking details and a copy of your review? Our team will be happy to look into this for you.
-Emily
It was a shame our voucher experience…
It was a shame our voucher experience was no longer available, so we had to change to something else. We enjoyed it and it worked out ok in the end.
27 August 2026
Reply from Buyagift
Thank you for sharing your feedback Lorraine. We’re sorry to hear that your original voucher experience was no longer available and that you had to choose an alternative. However, we’re pleased to hear that you still enjoyed your experience and that everything worked out well in the end.
Thanks again for leaving your feedback!
-Eddie
Lots of Information and easy to use
28 August 2026
Reply from Buyagift
Thank you for your lovely feedback! We’re delighted to hear that you found our website informative and easy to use. We really appreciate you taking the time to share your experience and hope you enjoy your chosen experience!
-Eddie
Good value voucher with discount code
Good value voucher with discount code. However I wanted three vouchers and it kept reverting to the full price without saying why. I worked out in the end it was because you could only get the discount on one voucher per person, but it would have helpful to have this clearly stated somewhere obvious. I used the online chat but that wasn't much help.
Haven't used the vouchers yet so can't comment on ease of payment.
28 August 2026
Reply from Buyagift
Thank you for sharing your feedback Louise. We’re pleased to hear you found the voucher to be good value with the discount code, although we’re sorry for the confusion when purchasing multiple vouchers.
We appreciate that the discount restriction was not clear and that our online chat was unable to provide the help you needed. We’ll take your comments on board, particularly around making these terms more visible and easier to understand. If you do require any further advise or help with the voucher please do contact us here trustpilot@buyagift.com.
We hope you enjoy using your vouchers and have a fantastic experience when you’re ready to redeem them!
Eight months, no resolution
Booked a "Two Course Meal for Two" voucher for Boxing Day 2025. Turned up — the venue was closed. Raised it in January, chased in February, was told it was escalated "as a matter of urgency". Then six months of complete silence.
Filed a formal complaint in August. They replied once, asked for my booking details, I sent them within 24 hours. Nothing since — I've chased five times (19, 21, 26, 28, 30 August) with no reply at all, including requests to escalate to a complaints manager.
Eight months on: no refund, no replacement booking, no extension, no answers. The experience never happened and the money is gone. Fine if nothing goes wrong. If something does, expect to be ignored.
26 December 2025
Unprompted review
Reply from Buyagift
Thank you for taking the time to leave your feedback Joaquin. We’re very sorry to hear about your experience and, in particular, the length of time you have been waiting for a resolution. We completely understand your frustration after making numerous attempts to contact us and not receiving the response you were expecting.
We’re also sorry that the venue was closed when you arrived for your booking and that your subsequent attempts to resolve the matter have been so disappointing. This is certainly not the level of service we aim to provide.
Please contact us directly at trustpilot@buyagift.com with your order and booking details so that our dedicated team can investigate what has happened and look into an appropriate resolution for you.
We sincerely apologise for the inconvenience and frustration caused, and we hope our dedicated team can assist you further.
-Eddie
It was easy to choose a gift
It was easy to choose a gift as they were categorised, we were able to choose our meal venue, make our booking and then go along and enjoy our meal
21 August 2026
Reply from Buyagift
Thank you for your fantastic feedback Mrs Lewis. We’re so pleased to hear that you found it easy to choose your gift from our categories and that the process of selecting your meal venue and making your booking was straightforward. It’s wonderful to know you were able to simply arrive and enjoy your meal. We hope to help you discover many more enjoyable experiences in the future!
-Eddie
Reply from Buyagift
Thank you for your lovely review Diana. We’re delighted to hear you enjoyed the experience, found the booking process easy, and received good service. We really appreciate your feedback and hope to help you create many more memorable experiences in the future!
-Eddie
Website is not user friendly
Website is not user friendly. We spent considerable time and effort trying to locate suitable venues to use our afternoon tea voucher without success.
We then used the help function. After the robot was unable to assist, we were put through to an agent eventually, who advised us to do all the things we had already tried. She has kindly agreed to send over a list of possible venues, so hopefully this will resolve this for us in the end, and hopefully improvements to the website will be made to make this process better. However, based on our experience, you may require time and considerable patience to get the information you need!
1 September 2026
Unprompted review
Reply from Buyagift
Thank you for taking the time to share your feedback Hannah. We’re sorry to hear you found the website difficult to navigate and that you had to spend so much time trying to find a suitable venue for your afternoon tea voucher.
We’re pleased that our team was able to provide you with a list of potential venues, and we hope this helps you find somewhere suitable. We also appreciate your comments regarding the website and the time taken to get the information you needed.
If you experience any further issues when arranging your afternoon tea, please don’t hesitate to contact us again at trustpilot@buyagift.com and we’ll be happy to help.
-Eddie
Easy to book and enjoyed the show…
Easy to book and enjoyed the show cooking - had plenty of tasty food to eat and would return to the restaurant again - left with £10 on the buy a gift voucher which would have been good to have had the option to use that towards added extras at the restaurant as I doubt it will get used as low value needing to meet the expiry date and it’s too expensive to extend the voucher - so overall happy with the experience though the left over amount on voucher depreciates the original voucher being value for money.
28 August 2026
Reply from Buyagift
Thank you for taking the time to share your detailed feedback Jane. We’re delighted to hear that you found the booking process easy, enjoyed the show cooking and had plenty of tasty food.
We also appreciate your comments regarding the remaining £10 voucher balance. We understand how having the option to put this towards additional extras at the restaurant could have been useful, your feedback is valued and does help us improve our service for our customers.
We’re pleased that you were overall happy with the experience and hope you have many more experiences in the future!
-Eddie
I had let the voucher expire and they…
I had let the voucher expire and they extended it. I must now use it. Much appreciated.
1 September 2026
Unprompted review
Reply from Buyagift
Thank you for your kind feedback Mike. We’re pleased we were able to help extend your voucher and give you the opportunity to enjoy your experience. We hope you have a fantastic time when you use it.
-Eddie
Gift from daughter for birthday
Gift from daughter for birthday. Lovely canal cruise nice afternoon tea. Calm and serene. Relaxing afternoon out.
21 August 2026
Reply from Buyagift
Thank you for your lovely feedback. We’re delighted to hear you enjoyed the cruise and afternoon tea, and that it made for such a calm, relaxing afternoon. We hope you had a wonderful birthday celebration and enjoyed every moment!
-Eddie
Lovely meal
Lovely meal, great service and ambience at The Clermont. No dramas when we had to move the date of our booking. Just a quick phone call and it was sorted.
28 August 2026
Reply from Buyagift
Thank you for your lovely feedback Jeff. We’re delighted to hear you enjoyed the meal, service and ambience at the venue. It’s also great to know that changing your booking date was quick and hassle free. Thanks again for the great review!
-Eddie
We finally used our voucher for a…
We finally used our voucher for a lovely evening meal at Sopwell House, St Albans.
My only criticism of the Buyagift scheme is to change the search facility to counties in England rather than areas. It’ll help drastically.
Customer services have been incredibly helpful when we had to extend the voucher.
20 August 2026
Reply from Buyagift
Thank you for your feedback. We’re delighted to hear you finally enjoyed a lovely evening at Sopwell House and that our Customer Services team were able to help with extending your voucher.
We also really appreciate your suggestion regarding the search facility. We understand how being able to search by county could make finding the right experience much easier, and your feedback is valued in helping us improve our service. We hope to see you again for another enjoyable experience!
-Eddie
Could not attend as had a death in…
Could not attend as had a death in family and they would not help me . Wanted to charge a big admin fee to change date v v inconsiderate will not use again
28 August 2026
Reply from Buyagift
Thank you for taking the time to leave your feedback Adele. We’re very sorry to hear about your loss and that you were unable to attend your experience. We understand how upsetting it must have been to then experience difficulties when trying to rearrange your booking.
We’d appreciate the opportunity to look into what happened and see if there is anything we can do to assist. Please contact our Customer Services team at trustpilot@buyagift.com with your voucher details and we’ll be happy to review this for you.
-Eddie
A waste of money, zero response and passing the blame onto other booking companies
I bought an experience voucher purchased from Buyagift in early 2025 for approximately £150, which was subsequently booked through Adventure001.
The experience was originally booked but was cancelled by Adventure001 due to weather. This was not a cancellation or failure to attend on my part.
Following the cancellation, I experienced considerable difficulty trying to rebook the experience. Eventually, I paid additional money to upgrade the experience.
However, when I subsequently logged into my Adventure001 account, I found that it showed a trip to Blackpool. I have never booked a trip to Blackpool and did not make or authorise this booking. There was also no clear date or time shown that would allow me to understand what this booking related to.
I have contacted Adventure001 on several occasions trying to resolve this. I was effectively referred back to the booking company/Buyagift. I then contacted Buyagift, only to be told that the voucher had been used or that it was still redeemed with Adventure 001. Neither companies have got back to me despite months of emails. It seems you just can’t get hold of anyone that is human.
It is completely unsatisfactory and made for an awful experience and I am gutted as it was a special birthday present for my partner which we have never got to experience!
1 September 2026
Unprompted review
Reply from Buyagift
Thank you for your feedback Sarah. We’re very sorry to hear about the difficulties you’ve experienced with this experience and the frustration caused by the repeated attempts to get the matter resolved. We completely understand how disappointing this must be, particularly as this was intended as a special birthday gift for your partner.
We’d really like the opportunity to investigate what has happened with the voucher and the booking. Please contact our Customer Services team at trustpilot@buyagift.com with your voucher reference details and any relevant correspondence from Adventure001, and we’ll be happy to look into this further for you.
-Eddie
Great day
Great day , the boat was not over packed and the afternoon tea sandwiches were really fresh , lovely present for my sisters anniversary.
28 August 2026
Reply from Buyagift
Thank you for your lovely feedback. We’re delighted to hear you had such a great day and enjoyed the relaxed atmosphere, with plenty of space on board and fresh afternoon tea. It’s wonderful to know it made a lovely anniversary gift for your sister. Thanks again for your feedback.
-Eddie
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