I’m happy with the overall experience. The food was creative and presented well. Our server gave me a brief rundown of the storyline which was appreciated. The only reasons to not give 5 stars is t... See more
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Review summary
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Reviews shaping this summary
Our afternoon tea was a nice experience, made better as we were joined by friends. Wortley Hall is a lovely venue in which to enjoy afternoon tea. My only criticism is that at £25 it's pricey for sa... See more
Company replied
Booked hotel with voucher which my son bought as a gift worth £150. Did'nt cover the amount for stay we had to add another £15 towards it making it £165. Hotel confimed booking with the cost it woul... See more
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Been trying to get in touch all day by phone busy all time chat keeps repeating it self sent information about 6 time’s customer service rubbish keeps asking same question s and I have already told t... See more
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Company details
- #357 of 372 best companies in Gift shop
- #19 of 20 best companies in Entertainment agency
Written by the company
Buyagift is the UK's leading provider of gift experiences, unique gift ideas and fabulous traditional gifts - all at great prices. Find the perfect gift for every taste and budget here!
Our mission
Written by the company
- For everyone in the UK to create unique memories that last a lifetime
- We are the UK’s leading gift experience provider. Our core focus is to deliver happiness to our customers, partners, our team and retail partners - we aim to do this by providing industry leading products.
- It happens to thousands of people each week - an unsuspecting customer receives the gift of a lifetime from a loved one or colleague, each experience is unique. We pride ourselves on our range of gifts, and the great experiences we can deliver to our customers. With over 500,000 gifts sold a year, we deliver happy memories to thousands! For our team Buyagift is about more than just delivering happiness, it's about the amazing Buyagift family we have built and the close bonds we all have with our team mates.
Contact info
United Kingdom
- trustpilot@buyagift.com
- www.buyagift.co.uk
Buyagift's Official Trustpilot
3.6
Average
66k reviews
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Lovely cream tea and very interesting…
Lovely cream tea and very interesting guided tour of the castle
20 August 2026
Reply from Buyagift
Thank you for your lovely feedback Brian. We’re delighted to hear you enjoyed the cream tea and found the guided castle tour interesting. We hope you had a wonderful day and hope you have many more enjoyable experiences in the future.
-Eddie
Reply from Buyagift
Thank you for your feedback Andrew. We’re delighted to hear you received a warm welcome and that everything was well organised for you. It’s great to know the experience ran smoothly, and we hope you had a fantastic time!
-Eddie
Won't go again
Won't go again. We were told the chef was on his own and there may be a delay which we didn't mind. Had a main and a desert. My ravioli wasn't cooked and was hard in places. Also the sauce was too spicy hot for me. This didn't come over on the description, something I always look out for. My husband's peperoni pizza was very hard, more like a hard biscuit base, it was overbaked. So all in all not a good dine out for us.
20 August 2026
Reply from Buyagift
Thank you for your feedback Chris. We’re very sorry to hear that your dining experience fell short of expectations. We understand how disappointing it must have been to receive food that wasn’t prepared to the expected standard, particularly when the spice level of the dish wasn’t clear from the description.
We’d appreciate the opportunity to look into this further with you. Please contact our Customer Services team trustpilot@buyagift.com with your voucher details and any further information about your visit, and we’ll be happy to investigate.
-Eddie
Millets farm animals encounter
Really enjoyed animal encounter at Millets Farm it was lovely going in their enclosures and feeding them, found out more about these animals, it was a lovely experience.
27 August 2026
Reply from Buyagift
Thank you for your lovely feedback Christine. We’re delighted to hear you enjoyed the animal encounter at Millets Farm and had such a memorable time getting up close with the animals, feeding them and learning more about them. We hope you have more fantastic experiences in the future!
-Eddie
Mediocre
Hotel was clean but very out dated.
Gym facilities was very small with very limited equipment.
Disability toilet had an awful strong smell of urine.
Sauna, swimming pool and jacuzzi was nice and clean with seating around the pool.
For lunch I had Thai style chicken and rice, unfortunately this was disappointing, dry burnt flavoured chicken with very bland rice and toppings. No dressing other than a puddle of soy sauce at the bottle of the bowl.
For dessert it was cookies sandwich ice cream with a few berries, this was very mediocre.
British pot of tea was nice.
I then ended the spa day with a pregnancy massage which was really good. Very relaxing.
20 August 2026
Reply from Buyagift
Thank you for sharing such detailed feedback about your spa day. We’re glad to hear that you enjoyed the clean pool, sauna and jacuzzi facilities, as well as the seating area, and especially that your pregnancy massage was relaxing and enjoyable.
We’re sorry that several other aspects of the experience didn’t meet expectations, particularly the dated surroundings, limited gym equipment, unpleasant smell in the accessible toilet and the quality of the food. Your comments are very helpful, and is you do with to raise any further feedback regarding this you're welcome to ontact us directly at trustpilot@buyagift.com. We hope there were still some enjoyable moments during your visit.
-Eddie
Awful - Buy a Gift is very confusing to use
Buy a Gift is very confusing to use - and rarely clear (for gift buyers or receivers) as to what they have to pay for
27 August 2026
Reply from Buyagift
Thank you for sharing your feedback, Timmy. We’re sorry to hear that you’ve found the process confusing, particularly when it comes to understanding what costs are included and whether any additional payment may be required.
We understand how important it is for this information to be clear for both gift buyers and recipients, and we appreciate you highlighting this. We’ll pass your comments on to the relevant team as we continue to look at ways to make the experience simpler and more transparent.
Tony was especially helpful at…
Tony was especially helpful at exchanging and rebooking my experience, I really struggled with using the interface and encountered error messages when I tried to do it myself but Tony was patient, reassuring and went above and beyond to help me.
31 August 2026
Unprompted review
Reply from Buyagift
Thank you so much for your wonderful feedback, Olivia! We’re delighted to hear that our team were able to help with exchanging and rebooking your experience, especially after you encountered difficulties with the interface and error messages.
It’s lovely to hear that you felt supported, reassured and well looked after throughout the process. We really appreciate you taking the time to share your experience, and we hope you enjoy your rebooked experience!
Reply from Buyagift
Thank you for your lovely feedback! We’re delighted to hear you had a wonderful day and that everything went according to plan. We hope it was a truly memorable experience and look forward to helping you enjoy another one in the future!
Good price,arrived on time
27 August 2026
Reply from Buyagift
Thank you for your feedback, Joyce! We’re pleased to hear that you were happy with the price and that your order arrived on time. We really appreciate you taking the time to share your experience with us.
Very helpful advisor
Bought a Flying lesson experience for myself - although I later realised I could have had 22% off (for signing up with Buyagift as a first time customer) rather than the standard 20% off - so...before buying from them - SIGN UP FIRST, AND CHECK YOUR E-MAILS FOR AN INTRODUCTORY MONEY OFF CODE!! A very helpful advisor offered to cancel the original purchase (20% off) so I could use the 22% off - but I declined due to being already wait-listed for the lesson - however their conduct was exemplary - and they are the cheapest of the voucher websites for that flight lesson
26 August 2026
Reply from Buyagift
Thank you so much for taking the time to share such detailed feedback, Sateesh! We’re delighted to hear that you found our advisor so helpful and that they were able to offer a solution when you realised there was a different introductory discount available.
We really appreciate your kind words about the service and are pleased that you chose to go ahead with your flying lesson. We hope you have an amazing time when the day arrives and enjoy every moment of your flight!
My buyagift customer service experience
The buyagift website can be a little frustrating to navigate, but once you get through to a real person on the chat, the customer service is excellent. My issue was resolved in a helpful, friendly and professional manner.
31 August 2026
Unprompted review
Reply from Buyagift
Thank you for sharing your feedback. We’re pleased to hear that, despite finding the website a little frustrating to navigate, you received excellent support once you connected with our team.
It’s great to know that your issue was resolved in a helpful, friendly and professional manner. We really appreciate your kind comments and will also take your feedback about the website on board as we continue to improve the customer experience.
Sidieka was brilliant in helping us…
Sidieka was brilliant in helping us sort out our issue. Clear, efficient and brilliant
31 August 2026
Unprompted review
Reply from Buyagift
Thank you so much for your fantastic feedback, Andrew! We’re delighted to hear that our team were able to help resolve your issue and that you found the service clear, efficient and helpful.
We really appreciate you taking the time to share your experience with us!
Once we got through to Sidieka customer…
Once we got through to Sidieka customer service advisor our issue was resolved
Previously to this we had been going round in circles
Not sure why a brochure is printed when the locations are not available
31 August 2026
Unprompted review
Reply from Buyagift
Thank you for sharing your feedback, Elizabeth. We’re pleased to hear that our customer service team were able to resolve the issue for you, although we’re sorry that you had been going around in circles beforehand.
We also appreciate your comments regarding the brochure and the availability of locations. We understand how this could be confusing and frustrating, and we’ll pass your feedback on to the relevant team as we continue to improve the information we provide.
Thank you again for bringing this to our attention.
A lovely gift from my daughter.
12 August 2026
Reply from Buyagift
Thank you for your lovely feedback, Sue! We’re delighted to hear that you received such a thoughtful gift from your daughter. We hope you have a wonderful experience and make some lovely memories!
DO NOT WASTE YOUR MONEY ON THIS…
DO NOT WASTE YOUR MONEY ON THIS COMPANY.
I wish i could give them no stars. My parents bought me a voucher for my birthday and i have had nothing but trouble trying to redeem my voucher.
It was a 2 night overnight stay in Edinburgh and any of the dates i kept searching to stay i had to pay additional fees. I then tried to change the voucher which already costed £189.99 for a different experience to which some of the experiences i had to pay money before finding out if they had availability!!! It is just a money making scheme. I finally found some dates in Edinburgh that a hotel was "included" then when you go to redeem there is an additional fee that there was no previous information of. I tried contacting customer service.... HA! what customer service? DO NOT WASTE YOUR MONEY ON THIS COMPANY.
The booking process is extremely complicated, i have been trying to book this experience for nearly 9 MONTHS! and I'm still having no luck. IT IS A SCAM.
31 August 2026
Unprompted review
Reply from Buyagift
Thank you for taking the time to share such detailed feedback, Dani. We’re very sorry to hear how difficult and frustrating you’ve found the process of redeeming your voucher.
We completely understand how disappointing it must be, particularly as this was a birthday gift from your parents, and you’ve been trying to arrange your stay for such a long time. We’re also sorry that the additional fees and availability information have left you feeling that the options weren’t as clear as they should have been.
We’d really like the opportunity to look into this with you and see if we can help. Please feel free to reach out to us directly at trustpilot@buyagift.com with your voucher details, and we’ll be happy to review your options and provide some assistance.
We appreciate your patience and hope we can help get your voucher sorted so you can finally enjoy the experience your parents intended for you.
Options listed not valid
All the options I chose were not recognised or no long taking voucher.
Buyagift needs to keep it's options up to date.
21 October 2025
Reply from Buyagift
Thank you for sharing your feedback. We’re sorry to hear that the options you selected were no longer available or accepting vouchers.
We understand how frustrating this must have been, particularly when you’ve chosen an experience based on the options shown. We appreciate you bringing this to our attention and agree that keeping the available options and information up to date is important.
We’ll make sure your feedback is passed on to the relevant team as we continue to improve the experience for our customers.
When i got through the agent was so…
When i got through the agent was so helpful and sorted out the issue straight away, brilliant
Agent was really polite and super helpful, i was so so pleased it made my day
31 August 2026
Unprompted review
Reply from Buyagift
Thank you so much for your wonderful feedback, Mandy! We’re delighted to hear that our team were able to resolve your issue quickly and that you found the service so polite, friendly and helpful.
It’s lovely to know that we could make your day, we really appreciate you taking the time to share this with us!
Reply from Buyagift
Thank you for your lovely feedback! We’re delighted to hear that you found everything easy to use and, most importantly, that your daughter enjoyed her spa experience. We hope she had a wonderfully relaxing time!
Disappointing I have found the whole process of…
I have found the whole process of redeeming and using the gift cards very difficult. I have registered the cards but I don't know how to spend the gifted money. I don't know if it can be only used online or in store as the information seems contradictory. It has taken me many hours to get this far .
26 August 2026
Reply from Buyagift
Thank you for sharing your feedback, Angela. We’re sorry to hear that you’ve found the process of redeeming and using your gift cards so difficult, particularly after spending so much time trying to get everything set up.
We completely understand how frustrating it must be when the information about how and where the cards can be used isn’t clear. We’d be very happy to help clarify this for you and make sure you know exactly how to use your gift cards.
Please feel free to get in touch with our team directly at trustpilot@buyagift.com, and we’ll be happy to look into this for you and provide the guidance you need.
We appreciate your patience and hope we can make the rest of the process much easier for you.
Crystal maze
The staff was amazing what a fantastic experience will definitely do again
27 August 2026
Reply from Buyagift
Thank you so much for your wonderful feedback, Cherrel! We’re delighted to hear that you had such a fantastic experience and that the staff made it even more enjoyable. We’d love to welcome you back again for another memorable experience!
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