BuyCostumes.com Reviews 

1,389
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Purchased a costume Robe, mask, & accessory included. Received costume. Only the robe was present. Called cust service 5 star first time. Said missing items would be sent out. Just a second robe ar... See more

Rated 5 out of 5 stars

I was able to find all the items I needed here, when I was unable to find them anywhere else. Their prices are incredibly reasonable and I didn’t have to wait forever it to arrive.

Rated 5 out of 5 stars

I was more than pleased with my costume. It fits perfectly and looks just like it does in the picture. I'll definitely buy another costume in the future. Thanks 👍

Rated 1 out of 5 stars

I placed my order on Oct 22nd using expedited shipping because it stated it would arrive by Oct 28th. I needed the package for the 31st so I happily placed my order as that was more than enough time.... See more

Company details

  1. Costume shop

Information provided by various external sources

BuyCostumes.com is the web’s most popular store for Halloween costumes, accessories and props as well as party supplies and decorations. Visit our Halloween costume and party supply store today. Shop online or call us at 800-459-2969


Contact info

3.2

Average

TrustScore 3 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(1,389)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a costume in anticipation for…

I ordered a costume in anticipation for Halloween and it never arrived. There was no communication from the vendor until I wrote to inquire and I was informed that the package had been delayed by the carrier and then was ultimately returned to the vendor. They issued a refund.

10 November 2021
Rated 3 out of 5 stars

The costume came in on time and was…

The costume came in on time and was fine. The sizing is definitely strange for some breeds but it still looked cute and my dog even won spookiest costume. I paid extra for quicker shipping and while it did arrive on time, I was skeptical bc I was not sent a 2nd email when it shipped and tracking was unavailable. Luckily, it got here in time but I could see it causing problems for other people who are relying on the tracking updates and it not showing.

9 November 2021
Rated 1 out of 5 stars

I paid extra for 2 day shipping when I…

I paid extra for 2 day shipping when I placed my order on 10/22. Halloween party was on 10/30. On 10/28 I called and was told that DHL lost a truck , that apparently had my order in it. But they refunded my 12.99 expedited shipping charge. Costume arrived on 11/1. It was cute but a little large and of course- useless because it arrived too late. Please use UPS or Fed Ex instead of DHL who never alerted me of the delay nor returned any calls or emails.

9 November 2021
Rated 1 out of 5 stars

Delivery service was off and so is this company .

Delivery service was off , it’s been 2 weeks after Halloween and still no costume. This is the worst I will never again shop back here too much money and no real accurate time for your delivery. I blame this company for not giving customers a indefinite time frame of something for a specific holiday. I’ll stick with Amazon. Don’t waste your time or money. And yes, I’m still waiting on its arrival on November 9.

9 November 2021
Rated 1 out of 5 stars

I paid for expedited shipping and the…

I paid for expedited shipping and the costume was to arrive by October 29th. It never arrived until November 4th. I asked for a refund to return the costume and have not received a response. Very disappointed.

9 November 2021
Rated 1 out of 5 stars

Paid the $12.99 expedited shipping to…

Paid the $12.99 expedited shipping to get mys sons hulk gloves by Halloween. Delivery was guaranteed to be delivered by Oct 28. Did not receive until Nov 5thth. Customer service never messaged me back where the package was or after I requested full refund.

8 November 2021
Rated 1 out of 5 stars

The company offers two day shipping for…

The company offers two day shipping for a more expensive fee but then shops from what appears to be China and the costumes do not come in a reasonable amount of time. I paid for “two day” shipping and it took over two weeks. Asked for my money back and was told I was refunded on shipping but I was not really issued any type of refund. Asked for a refund on both the item and the shipping and never received a response.

8 November 2021
Rated 1 out of 5 stars

Do not reccommend!

item ordered and paid extra for expedited shipping. SIXTEEN days later the item has not been delivered and the tracking for the item does not show an estimated delivery date or location of the package. No refund has been processed like the company stated. Website seems like a scam company.

8 November 2021
Rated 1 out of 5 stars

While I know I was ordering last minute…

While I know I was ordering last minute for this year's Halloween, I paid the expedited shipping cost, and costumes did not arrive by Halloween. It's a week after and they still have not arrived.

6 November 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look