What a service ! Ordered couple of days before Christmas not expecting delivery until 29th onwards. But low and behold order confirmed and delivered the next day - amazing ! This time round we ordere... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been ordering firewood from Firewood direct for a number of years and have never had a problem. Their wood is consistently dried, burns hot and clean, and is very well crated for delivery. Over... See more
Company replied
Firstly I would like to thank fire wood direct as I have been using this company for a number of years now and have not had any reason to complain about what was supplied or the delivery. Both service... See more
Company replied
Excellent service, logs arrived promptly and sriver put them where I wanted. Logs delivered in window although could have done being told when window was before it started as had to get home, as it wa... See more
Company replied
Company details
- #15 of 40 best companies in Firewood supplier
Written by the company
Supplier of hardwood firewood, supplying kiln-dried hardwood logs in the UK and Ireland since 2014.
Contact info
3 Crompton street, BL9 0AD, Bury, United Kingdom
- 07716210180
- sales@buyfirewooddirect.co.uk
- www.buyfirewooddirect.co.uk
4.7
Excellent
997 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and reliable
Great website. Swift delivery. Driver very helpful in unloading pallet on to a side passage. Overall excellent service.
21 October 2025
Reply from BUY FIREWOOD DIRECT
Dear Ron, we really appreciate your kind words! We are happy to know our firewood and service met your needs - enjoy your fires!
Excellent and fast service as always
Excellent and fast service as always. Credit also has to go to the excellent and accommodating palletways delivery staff.
20 October 2025
Reply from BUY FIREWOOD DIRECT
Dear Customer, your support keeps us going! Thanks for your lovely words! We’re grateful for your loyalty and for staying with us year after year!
Good Quality firewood at a competitive…
Good Quality firewood at a competitive price delivered on time
20 October 2025
Reply from BUY FIREWOOD DIRECT
Dear Ken, thank you for your positive feedback! We're always happy to deliver warmth and quality to your home.
Excellent does what it should.
19 October 2025
Reply from BUY FIREWOOD DIRECT
Dear David, thanks for your review! We're happy our firewood met your expectations.
Excellent Service.
Having been badly let down by Rathwood I turned to Buy Firewood Direct and had my order delivered promptly. The quality of the wood itself is excellent and their service top class.....so long Rathwood, hello Buy Firewood Direct!
25 October 2025
Unprompted review
Reply from BUY FIREWOOD DIRECT
Dear Ciaran, your support keeps us going! Thanks for your lovely words and for choosing Buy Firewood Direct!
They keep giving me wood!
This is my third year using them. Simple and fast ordering and quick delivery too. Good quality logs.
16 October 2025
Reply from BUY FIREWOOD DIRECT
Dear Jon, we truly appreciate your loyal support over the years. It’s great to know you’re satisfied with our firewood and delivery - enjoy your firewood!
Reply from BUY FIREWOOD DIRECT
Dear Neil, thanks for taking the time to leave a positive review! We’re happy our service met your standards.
Reply from BUY FIREWOOD DIRECT
Dear Alun, your support keeps us going! Thanks for your positive words and for choosing Buy Firewood Direct.
Good prices and fast delivery
Good prices and fast delivery. Good communication from ordering to delivery. I've used them for years...
30 September 2025
Reply from BUY FIREWOOD DIRECT
Dear Simon, thank you for your positive feedback! We're always happy to deliver warmth and quality to your home. We deeply appreciate your many years with us!
Reply from BUY FIREWOOD DIRECT
Dear Paul, we’re grateful for your kind review and continued trust in us. Enjoy your firewood!
fabulous service
easy to order online. very quick delivery put exactly where I wanted it this is what keeps me coming back for my firewood needs
29 September 2025
Reply from BUY FIREWOOD DIRECT
Dear Richard, it’s great to know you’re satisfied with our firewood and delivery — thank you for sharing your experience!
Great logs
Great logs, let down by delivery.
Palletways were neigh on hopeless with the delivery days late and poor communication.
29 September 2025
Reply from BUY FIREWOOD DIRECT
Dear Robert, thank you for your review! We sincerely apologize for the delivery delay. As we already informed, the Palletways depot had an unexpectedly high number of deliveries, which caused this situation. We are really sorry for inconvenience.
Reply from BUY FIREWOOD DIRECT
Dear Alan, thank you so much for your kind words! We’re delighted to hear you’re happy with our firewood and delivery!
Reply from BUY FIREWOOD DIRECT
Dear Ben, thanks for taking the time to leave such a great review! We're thrilled our firewood and service met your expectations.
Your website is concise and easy to use…
Your website is concise and easy to use .
The logs were in perfect condition and packed beautifully .
No fuss and a really quick delivery . Delivered as promised with a really informative friendly delivery company and driver .
2 October 2025
Reply from BUY FIREWOOD DIRECT
Dear Jayn, we really appreciate your positive feedback! It means a lot to our team – thank you for choosing Buy Firewood Direct.
Excellent service.
I've been ordering firewood from Firewood direct for a number of years and have never had a problem. Their wood is consistently dried, burns hot and clean, and is very well crated for delivery. Overall, I'm very happy--I just wish they had more quantities of kiln-dried ash... Oh, I don't think you'll find a better price.
29 September 2025
Reply from BUY FIREWOOD DIRECT
Dear Richard, thank you for your wonderful feedback! We're proud to provide top-quality firewood and reliable delivery every time. Thank you for being with us for so many years!
Reply from BUY FIREWOOD DIRECT
Dear Ariadne, we’re delighted to hear you’re happy with our firewood! Thank You!
Reply from BUY FIREWOOD DIRECT
Dear Anthony, thank you for your positive feedback and thank you for choosing Buy Firewood Direct!
Delivered in a couple of days
Delivered in a couple of days, well packed and very dry wood. Used packing material to crest kindling. Great service.
28 September 2025
Reply from BUY FIREWOOD DIRECT
Dear Peter, thanks for your review!We’re so pleased to know everything arrived on time and in great condition — enjoy your fires! Glad to hear the packaging came in handy for kindling too, as our pallets are safe to burn and contain no chemicals.
Reply from BUY FIREWOOD DIRECT
Dear Andrew, thank you for your 5 stars!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.