Bvg Group 

DO NOT USE THIS COMPANY!!

Sent wrong item. Wanted me to print out a returns label. Then drive to their depot to send it back. Before they deliver correct item. In breach of statutory rights.

Quick enough to take your money but don’t deliver the goods. Costs a fortune to contact them on the phone and nobody replies to emails.
AVOID AT ALL COSTS

My wife bought me a Zennox Music Centre for my 70th birthday and a much hoped for present, that never worked and a request for a refund that still hasn't arrived!!

Despite my writing to the CEO Iain Burgess and an agreement from him to pay the refund. Here is a sample of their treatment since...

RE: Zennox Music Centre That does not work. Update. [CSE: Q1J1ab, TKT:nThK8p]SP5018392

28th May 2020 at 17:48

To:

Thank you for your reply.

This should be sent next week, unfortunately there is no system in place to notify us when a specific cheque is sent.

Kind Regards
Charlie.

From:
Sent: 22 May 2020 15:23
To: alan spence

Subject: Re: Zennox Music Centre That does not work. Update. [CSE: Q1J1ab, TKT: Bbh71A]

Thank you for your email.

Please accept my apologies for the misinformation I originally provided. I overlooked the fact that due to the item's age, we will have to issue a refund via cheque; this should be received in the mail within 7 - 14 days. Apologies it can't be sooner.

If you require any further assistance, please do not hesitate to contact us again.

Kind regards
Josh
SP5018392

Hi Leann,

My wife has already advised me, that no number is indicated in relation to the order. But I will double check.

The fact that we have not yet received the refund, that is the issue.

Speak soon.

Alan and Dawn Spence.



On 22 May 2020, at 13:45,
wrote:
Thank you for your email.
Your purchase is through Amazon so we don't have any details our side as to your payment method.
If you go onto your Amazon, purchases it should show you the last 4 digits of the card used to place the order.
Sorry i could not assist your further.

Kind regards
Leann

From:
Date: Friday, 22 May 2020,
Subject: Re: Zennox Music Centre That does not work. Update. [CSE: Q1J1ab, TKT: sJnKeH]
Morning Josh,
Could you advise which account the refund was paid into, as my wife has had to renew her cards recently? Nothing has been received so far.

Please advise.
Alan Spence.

From:
Sent: 14 May 2020 08:42
To: alan spence
Subject: Re: Zennox Music Centre That does not work. Update. [CSE: Q1J1ab, TKT: PAcXdt]
Thank you for your email.
And thank you for your confirmation of the return. I have now issued you a refund, which should be credited to your account within 5 business days.
If you require any further assistance, please do not hesitate to contact us again.
Kind regards
Josh

Not impressed with this company at all. I ordered and paid for a charcoal chimney as a birthday gift. 6 days after ordering (bearing in mind they state that delivery should be within 7 days, even in the current Covid-19 situation) I received an email stating that I was going to be refunded as the item was no longer in stock. Refund will take up to 7 days! Seriously unimpressed and would not recommend as a company to buy from!

AVOID ! - PREMIUM RATE NUMBER TO PHONE. A few calls to them cost me OVER £16 Pounds !!

I ordered an electric weed brush from this company who owns garden gear online but it the carrier didn't deliver it to my address.

So I had to get to in contact garden gear online directly to find out sort it out as per the instructions of the carrier. The brush turned up in the end but not before I was screwed for a shed load of additional charges trying to get it.

They only have a premium rate number you (which they also make money on) for you to call and even though they say it's costing you 13p per minute. This is not true as my carrier - EE who I have a monthly contract with, charge an additional 50p every time you connect to a premium number.

So it takes a few phone calls to try an get my weed brush delivered to me as the carrier they use Hermes don't have an email address to contact and says you must go through the supplier so, I am now an additional £16 out of pocked and garden gear online has robbed me or some additional money. I emailed garden gear online about the additional phone charges I have had to pay and no response back so for that reason I have given a 1 star !!
Ripping off the customer with premium-rate expensive phone charges is no way to run a business especially when we have to contact you because you use a poor carrier to supply your goods...!!

Purchased a water feature a week ago, was a problem getting an email confirmation from company but one email and got reply from Beth at customer service and due to the current situation we are all experiencing it was explained that delivery may take a while longer, which is fully understandable. Product arrived today and was quick and easy to set up and looks amazing. Having nothing but praise for the company. Thank you.

Avoid, Mickey mouse outfit have paid for and waited weeks for rattan garden furniture, emailed yesterday to say not in stock!!!!

If I could give no stars I would. AVOID LIKE THE PLAGUE!!! Ordered a bay bed, patio heater and clock.. the company emailed me a day before delivery to say the daybed was out of stock even though I had paid 2 weeks earlier I then recieved a delivery of the top of the patio heater no clock no other half of the patio heater. Refused to accept delivery and rand CS spoke to Becky and wow the most rudest person ever started asking me a million questions including who was the delivery service company that THEY used to send me one piece of a patio heater. Terrible do not use!

Awful customer service, courrier lost package and was impossible to get Garden Gear (part of BVG Group) to help remedy the situation (ie refund or send new item) - had to dispute with my card co.

Also they only provide an 087 number for post-purchase customer service chargeable at 13p per min(!), this is no longer allowed as per recent legislation, please report them to Citizens Advice consumer helpline / Trading Standards.

They are a cowboy operation. You order and they claim one delivery date but really it takes weeks. Their number is premium rate and they don’t respond to emails for days. When you call they are so rude. I think it is a scam. Read the other reviews and AVOID.

Would have given this firm no stars if that were possible. Ordered a full cassette retractable awning last year. It arrived in a damaged box which when opened revealed a badly damaged awing with the whole gearbox end missing. Endless phone calls to their supplier , Walton’s Awnings and Clifford James resulted in a replacement that arrived two or three weeks later.
The awning has been in use since August last year and had a grinding noise from the gearbox which, although having only been extended around a dozen times has got a lot worse. Although the awning is guaranteed for two years a person on their After Sales Support desk (joke) sent me an email on how to take it apart myself and suggested that I hadn’t maintained it. The instructions indicated that I had to take it down off the wall (it took two strong lads to get it up there) as I am 76 I suggested this was not going to happen
This is a shocking firm with NO after sales support at all. I would suggest you stay clear.

Place an order for a patio heater - on arrival the packaging was completely undamaged but the heater inside was dented badly on the top and the base not only dented but clearly second-hand. Why would someone package up a dented product and expect any customer to be satisfied? Unbelievable.
The Customer Service response on the phone was unacceptable and no effort to make any kind of apology. Would not buy from this company again. Plenty of other companies that offer the same products.

Don't waste your time with these people if you get to read this before you purchase.

If you have already purchased, god help you if things go wrong - forget any semblence of customer service.

Terrible service. Rattan daybed ordered through wowcher and delivery date received. Delivery date came and went with no daybed arriving. No response to emails sent so now chasing a refund.

From reading other reviews it appears they are selling items they don’t have in stock. Avoid this sham of a company.

Shocking customer service. Do not use. Last person I spoke to was even yawning down the phone at me. Wish I'd checked the reviews first. We ordered 2 items via Wowcher. One of the items arrived but a day bed never did and we weren't told it was out of stock. Only way we found out by was calling their very expensive phone line. After going around in circles about the out of stock day bed we had paid for, we were finally told we receive a refund. 10 days later still no money so after calling the high rate number again and being yawned at several times we were told it would be done. We finally got our money back nearly a month after we first paid for a product that was out of stock.

Terrible customer service purchased via Wowcher a day bed for it not to be delivered no email to say otherwise other than me tracking them down under the name of Clifford James aka BVG. Only to find they now are selling the so called out of stock item at double the price item is showing at original price but when added to basket doubles I have pictures to show this - outrageous - no refund as of yet despite contacting both companies.

Wish I had read Trustpilot before I bought from these bandits.
I won't bore you with my experience having bought a garden shed promoted by Wowcher! They also have a lot to answer for.

BVG refused to allow me to return the shed as I did not have all of the original packaging!

My advice. STAY WELL CLEAR OF THIS LOT, SHOP ELSEWHERE.

GARDEN GEAR PUSH GARDEN LEAF BLOWER. I bought a GARDEN GEAR push garden Leaf Blower Vacuum to help me with the annual job of collecting leaves in my garden.

What an absolute rip off this has turned out to be. The company do offer a 30 days return period but ONLY IF YOU CHANGE YOUR MIND AND RETURN IT UNUSED.

I used it once. It is meant to make leaf collection easy but I ended up going back to raking the leaves as it’s much much quicker and easier than using this machine.

Don’t even think of buying one of these vacuums. It’s absolutely useless and I would give it no stars if I could

We purchased a radio control wall clock. First one did not work at all, the replacement had the clock face all covered in air bubbles were the transfer print face was poorly done. The third one did not work, the forth one was the same as the second one (we think it was the same clock). We chose a refund after the forth one sent to us. The customer service was poor and the phone call costs were high.Even after saying they had checked and tested the clocks they were no good. Don't bother if the unit is faulty get a refund straight away. The clock name was WYNGATE. Will not buy from them again.

I purchased a Battery operated Hedgetrimmer and spare battery pack a few weeks ago. The product is very good, but one battery pack just disintegrated and fell off of the Hedgetrimmer. That is when the nightmare began. I contacted them to claim under the Guarantee - providing Order details and my full address etc. On 24th July (of course you wait two days for an e mail response !! A speedy means of communication !!) and they demanded photographs of the 'fault' - fortunately I could do this, and did so on 25th July. On 31st the faulty item was collected by carrier, but NO replacement delivered.
E Mailed again and was told "replacements are NOT sent until faulty item received back - and this can take 10 days from carrier" (What absolute rubbish, DPD etc are swifter than that). On the 8th August was told delivery would be about the 15th of August. An absolute disgrace that faulty item was not replaced at same time as collection, and a totally unhelpful, prevaricating Customer (so called) Service Dept. following idiotic, pedantic, unhelpful procedures. This saga has taken THREE WEEKS to resolve so far, and STILL NOT SETTLED. This company does NOT deserve any further business, and will NOT get any from me in future - or anyone else if they have any sense.