Byflou.com Reviews 

Reply from Byflou.com

Jun 4, 2026

Dear Lisanne Groeneveld,

I am truly sorry to read about your experience with your order from August 2025 for the OYOY LIVING Bulletin Board and Taishō Hanami poster. It sounds incredibly frustrating, and I completely understand why you feel robbed and scammed when your order wasn't delivered and your requests went unanswered.

I want to explain why your repeated emails and attempts to call went unanswered. When the old Byflou.com ApS went bankrupt, the staff were sent home by the bankruptcy trustee and immediately lost all access to our email and order systems. It was never that anyone ignored you on purpose; it was simply impossible for anyone to reply or help at that time, and I am truly sorry if this is the first you are hearing of it.

Unfortunately, I have some difficult news regarding your order. The old Byflou.com ApS officially went bankrupt on February 27, 2026. KasaSagi, the company I work for, has since bought the Byflou.com brand. We are a brand-new, much smaller company, built by a handful of former Byflou colleagues. This means we have no access to the old company's order systems and, as much as I wish we could, we simply cannot ship your order or process a refund for it.

However, there are still ways you can try to get your money back. I strongly recommend contacting your bank to initiate a chargeback, or if you paid with PayPal, you might be able to use their Buyer Protection. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. You can find more detailed information and guidance on these options on our dedicated page here: https://www.byflou.com/new-owners

I truly hope you are able to recover your funds, Lisanne. It's a terrible situation, and I genuinely wish we could do more to help directly.

Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 4, 2026

Dear Trions,

I am so sorry to hear about the trouble you've experienced with your two Mosh Mosh coats and the missing refund of €320. It's truly disheartening to be in your situation, and I can only imagine how frustrating this must be.

Unfortunately, I have some difficult news to share regarding what happened. The old company, Byflou.com ApS, went bankrupt on February 27, 2026, after its bank pulled its credit lines. When this happened, all the staff were sent home by the bankruptcy trustee and immediately lost access to the email and order systems. This is why messages and complaints sent to the old Byflou often went unanswered – it wasn't that anyone ignored you, but simply that there was no one left with access to help.

We at KasaSagi are a brand-new, much smaller company, built by a handful of former Byflou colleagues. We have since bought the Byflou.com brand from the bankruptcy estate. However, because we are a completely new entity, we have no access to the old company's orders or financial systems. This means, much as I wish we could, we are genuinely unable to process refunds or ship orders from before February 27, 2026.

The good news is that there are still ways for you to recover your money. I strongly recommend reaching out to your bank to initiate a chargeback, or if you paid with PayPal, to use their Buyer Protection. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. You'll find all the details and guidance on these options on our dedicated information page here: https://www.byflou.com/new-owners

I truly hope you are able to get your money back through these channels. Thank you for your understanding.

Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 4, 2026

Dear Nadine,

I am so incredibly sorry to read about your experience with order #597976. Waiting since September 2025 and receiving no response to your refund requests must be incredibly frustrating, and I truly understand why you feel this way.

I want to explain why your messages went unanswered, as it's something I deeply regret. The old Byflou.com ApS, the company you originally ordered from, unfortunately went bankrupt on 27 February 2026 after its bank pulled its credit lines. When this happened, the staff were immediately sent home by the bankruptcy trustee and lost all access to the email and order systems. It was never that anyone ignored you on purpose; there was simply no one left with access to reply.

This is difficult news, but KasaSagi, the company I work for, has since bought the Byflou.com brand from the bankruptcy estate. We are a brand-new, much smaller team, built by a handful of former Byflou colleagues – far fewer than the ninety people who worked at the old company. Because we are a new entity, we have no access to the old company's order systems or funds. This means, heartbreakingly, that I cannot ship your order or process a refund directly from KasaSagi, however much I wish I could.

To help you get your money back, I strongly recommend pursuing a chargeback through your bank or, if you paid with PayPal, using their Buyer Protection. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. You'll find more detailed information and guidance on these options on our dedicated page here: https://www.byflou.com/new-owners

I truly hope you are able to recover your funds quickly, Nadine.

Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 4, 2026

Dear Lari-Aleksi Koponen,

I am so incredibly sorry to hear about the two months you waited for your order, only for it never to arrive, and that you couldn't get any answers. That sounds incredibly frustrating, and I truly understand why you feel this way.

I want to explain why your messages went unanswered. When the old Byflou.com ApS went bankrupt on February 27, 2026, the staff were unfortunately sent home by the bankruptcy trustee and immediately lost all access to the email and order systems. It wasn't that anyone ignored you; it was simply impossible for anyone to respond at that time.

This is difficult news, but KasaSagi, the company I work for, is a brand-new, much smaller company built by a handful of former Byflou colleagues. We have bought the Byflou.com brand, but we have no access to the old company's orders or systems. This means, as much as I wish we could, we simply cannot ship your old order or process a refund for it.

To help you get your money back, I strongly recommend contacting your bank to initiate a chargeback. If you paid with PayPal, their Buyer Protection program is another good option. You can also file a claim with the bankruptcy trustee, DLA Piper. You'll find more detailed information and guidance on these steps at https://www.byflou.com/new-owners.

I really hope you can recover your funds quickly.

Warmly,
Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 4, 2026

Hello Mamadou, I am so sorry to hear about the incredibly long delay you've experienced with your order and the frustration of not getting clear updates. It sounds like a truly difficult situation to be in, especially when you're ready to cancel and worried about a refund.

I understand completely why you've been unable to get through to anyone. When the old Byflou.com ApS went bankrupt on 27 February 2026, the staff were sent home by the bankruptcy trustee and immediately lost access to all email and order systems. There was simply no one left who could respond to messages or process anything, and I am truly sorry if this is the first you are hearing of it.

KasaSagi, the company I work for, has since bought the Byflou.com brand. We are a brand-new, much smaller team of former Byflou colleagues, and unfortunately, we have no access to the old company's orders. This means we are genuinely unable to ship your order or process any refunds for purchases made with the old company, however much I wish we could.

The good news is that there are still routes available to you for getting your money back. I would strongly recommend reaching out to your bank to initiate a chargeback, or if you paid with PayPal, you can use their Buyer Protection. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. You'll find more detailed information and guidance on all these options on our dedicated page here: https://www.byflou.com/new-owners

I really hope this helps you find a resolution, Mamadou. It's a tough situation, and I truly wish you the best in getting your funds back.
Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 4, 2026

Dear Azadeh Sh,

I am so incredibly sorry to read about your experience with order no. 591644. Waiting for months, receiving repeated delays, and then learning about the bankruptcy without direct communication must have been incredibly frustrating and disappointing. I truly understand why you feel customers deserved more transparency.

I want to explain why communication stopped so abruptly. When the old Byflou.com ApS went bankrupt, the staff were immediately sent home by the bankruptcy trustee and lost all access to the email and order systems. It wasn't that anyone wanted to ignore your messages; it was simply impossible for anyone to respond at that point.

Azadeh, you're absolutely right that the old company, Byflou.com ApS, officially declared bankruptcy on 27 February 2026. I am truly sorry that this has left your order, no. 591644, in such an impossible situation after months of waiting. We at KasaSagi are a brand-new, much smaller company, built by a handful of former Byflou colleagues who have bought the brand. Because we are a completely new entity, we simply have no access to the old company's order systems and cannot ship or refund any outstanding orders, including yours, however much I wish we could.

To help you recover your payment, I strongly recommend reaching out to your bank for a chargeback, or if you paid with PayPal, initiating a claim through their Buyer Protection. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. You'll find more detailed information on these options on our dedicated page here: https://www.byflou.com/new-owners

I truly regret that this happened and that your experience was so negative.

Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 4, 2026

Dear Szymon, I am so sorry to read about your experience and the frustration you've faced with your order. It sounds incredibly disappointing to have waited so long without any updates, especially when you were expecting your delivery within a month.

I understand how frustrating it must be when messages seem to go unanswered. I want to explain that when the old Byflou.com ApS went bankrupt on 27 February 2026, the staff were unfortunately sent home by the bankruptcy trustee and immediately lost access to all email and order systems. This meant there was genuinely no one left who could respond to inquiries or provide updates, which I am truly sorry for if this is the first you are hearing of it.

This is difficult news, but KasaSagi, the company I am part of, has since bought the Byflou.com brand. We are a brand-new, much smaller team of former Byflou colleagues. Because we are a new company, we simply have no access to the old Byflou.com ApS's order systems, which means we cannot ship your order or process a refund for it, however much I wish we could.

To get your money back, I would strongly recommend contacting your bank to initiate a chargeback. If you paid with PayPal, their Buyer Protection might also be an option. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. You'll find more detailed information and guidance on these steps on our dedicated page here: https://www.byflou.com/new-owners

I truly hope you can recover your funds quickly, Szymon.
Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 4, 2026

Dear Gonçalo Santos André,

I am so sorry to hear about the incredibly frustrating experience you've had trying to make a return and reach someone. It sounds like you've been left completely in the dark, and I truly understand how upsetting that must be.

I have some difficult news to share that explains why you haven't been able to get through. The old company, Byflou.com ApS, unfortunately went bankrupt on 27 February 2026. When that happened, the staff were sent home by the bankruptcy trustee and immediately lost all access to the email and order systems. This meant there was genuinely no one left who could respond to messages or help with returns, however much we wished we could. Your messages were absolutely not ignored on purpose; it was simply impossible for anyone to answer.

KasaSagi, the company I work for, is a brand-new, much smaller team built by a handful of former Byflou colleagues. We have since bought the Byflou.com brand from the bankruptcy estate. Because we are a new company, we have no access to the old company's orders or return systems, and so we cannot process returns or issue refunds for purchases made with the old Byflou.com ApS.

To get your money back, I would strongly recommend contacting your bank to initiate a chargeback, or if you paid with PayPal, using their Buyer Protection. You can also file a claim with the bankruptcy trustee, DLA Piper. You can find more detailed information and guidance on these options here: https://www.byflou.com/new-owners

I truly hope you are able to resolve this quickly.

Warmly,
Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 4, 2026

Hi Kate, I'm truly sorry to read about your experience trying to follow up on your order from January and the complete lack of communication you've faced. It sounds incredibly frustrating to be left in the dark for so long, and I can absolutely understand why you feel this way.

I want to address your point about the non-existent customer service directly. When the old Byflou.com ApS went bankrupt on 27 February 2026, the staff were sent home by the bankruptcy trustee and immediately lost all access to the email and order systems. This meant there was genuinely no one left who could respond to messages or help with orders, however much we wished we could. Your messages were absolutely not ignored on purpose; it was simply impossible for anyone to answer.

Unfortunately, I have some difficult news regarding your order. KasaSagi is a brand-new, much smaller company, built by a handful of former Byflou colleagues, that has bought the Byflou.com brand from the bankruptcy estate. Because we are a new entity, we have no access to the old company's order systems or records. This means, heartbreakingly, that we cannot ship your old order or process a refund for it, even though I truly wish we could help you directly.

To get your money back, your best routes are through a chargeback with your bank, PayPal Buyer Protection if you paid that way, or by filing a creditor claim with the bankruptcy trustee, DLA Piper. You can find more detailed information and guidance on these options on our dedicated page here: https://www.byflou.com/new-owners

I really hope you can find a resolution through these channels.

Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 4, 2026

Dear Léonie,

I can absolutely understand why you feel so frustrated and angry, and I'm truly sorry to hear about your terrible experience with an order placed back in November 2025, the endless delays, and the lack of response to your claims. It's completely unacceptable to feel ignored.

You mentioned your claims for reimbursement weren't acknowledged, and I want to explain why that happened. When the old Byflou.com ApS went bankrupt, the staff were unfortunately sent home by the bankruptcy trustee and immediately lost all access to our email and order systems. It was never that anyone wanted to ignore you; it simply became impossible for anyone to reply.

I have some very difficult news regarding your order. The old company, Byflou.com ApS, unfortunately went bankrupt on 27 February 2026, after its bank pulled its credit lines. We, KasaSagi, are a brand-new, much smaller company built by a handful of former Byflou colleagues, and we have since bought the Byflou.com brand. Because we are a new entity, we have no access to the old company's order systems and cannot ship or refund any orders placed before our takeover, however much I wish we could help directly.

To get your money back, I strongly recommend you contact your bank to initiate a chargeback. If you paid with PayPal, their Buyer Protection scheme is another route. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. You'll find more detailed information and contact details on our dedicated page here: https://www.byflou.com/new-owners

I truly hope you can recover your funds, Léonie.
Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 4, 2026

Dear Dragitsa, I am so sorry to hear about the missing item from your last order and, especially, that you never received a reply to your email. That must have been incredibly frustrating.

I want to explain why your message went unanswered. When the old Byflou.com ApS went bankrupt on February 27, 2026, the staff were immediately sent home by the bankruptcy trustee and lost all access to the email and order systems. It was never that your message was ignored; there was simply no one left who could possibly respond.

As a new, much smaller team of former Byflou colleagues, we at KasaSagi have since bought the Byflou.com brand. However, we have absolutely no access to the old company's order history, which means we cannot ship or refund any orders placed before our takeover, however much I wish we could help directly.

To get your money back, I strongly recommend reaching out to your bank for a chargeback, or if you paid with PayPal, using their Buyer Protection. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. You'll find more detailed information on all these options on our dedicated page here: https://www.byflou.com/new-owners

I truly hope you can recover your funds this way. Thank you for your understanding.

Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 4, 2026

Dear Iveta,

I am truly sorry to hear about the incredibly frustrating experience you've had with your order and the complete lack of communication. It sounds like a deeply disheartening situation, and I completely understand why you feel this way.

I want to explain why you couldn't get through to anyone. When the old Byflou.com ApS went bankrupt on 27 February 2026, the staff were unfortunately sent home by the bankruptcy trustee and immediately lost all access to email and order systems. It was never that anyone ignored you on purpose; it was simply impossible for anyone to respond at that time.

I also have some difficult news regarding your order. KasaSagi, the company I work for, has bought the Byflou.com brand from the bankruptcy estate. We are a brand-new, much smaller team, built by a handful of former Byflou colleagues. Because we are a new company, we have no access to the old Byflou's orders, and this means we cannot ship your items or process any refunds, however much I wish we could.

To get your money back, your best options are to contact your bank for a chargeback, or if you paid with PayPal, to use their Buyer Protection. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. You'll find more detailed information on all these routes on our dedicated page: https://www.byflou.com/new-owners

I truly hope you are able to recover your funds quickly. Thank you for your understanding.

Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 4, 2026

Dear Roz,

I am so sorry to hear about the trouble you've had with your order for the side tables, and how frustrating it must be to have faced multiple delays and then such difficulty getting in touch. I understand completely how upsetting it is when you can't get a response, especially for items that were not cheap.

I want to explain that the old Byflou.com ApS went bankrupt on 27 February 2026. When that happened, the staff were sent home by the bankruptcy trustee and immediately lost all access to the email and order systems. It was never that anyone wanted to ignore your messages; it was simply impossible for anyone to reply.

KasaSagi, the company I work for, has since bought the Byflou.com brand. We are a brand-new, much smaller team of former Byflou colleagues, and unfortunately, we have no access to the old company's order systems. This means we cannot ship your tables or process a refund directly, however much I wish we could.

The good news is there are still ways for you to get your money back. I strongly recommend reaching out to your bank for a chargeback, or if you paid with PayPal, using their Buyer Protection. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. You'll find all the details and guidance on how to do this on our dedicated page here: https://www.byflou.com/new-owners

I truly hope this helps you recover your funds, Roz. I am genuinely sorry for the difficult situation you've been put in.

Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Feb 24, 2026

Hello Mark,

Thank you very much for your review.

I apologize that we had to cancel your order.
I have replied to your email, which you are welcome to respond to if you have any further questions.

Have a great day.

Best regards,
The Sales support team at Byflou

Reply from Byflou.com

Jun 4, 2026

Hi Miriam,

I am so genuinely sorry to read about the incredibly frustrating experience you've had with your order from December 1st, 2025, and all the delivery changes you've endured. It sounds like a truly awful situation, and I can only imagine how upsetting it must be.

Unfortunately, I have some very difficult news regarding your order. The old company, Byflou.com ApS, went bankrupt on February 27th, 2026, just a week after you wrote this review. We at KasaSagi are a brand-new, much smaller company, built by a handful of former Byflou colleagues, and we've bought the Byflou.com brand from the bankruptcy estate. This means we simply don't have access to the old order systems or any of the previous orders, and we are genuinely unable to ship or refund them, however much I wish we could.

Your best path to getting your money back is through a chargeback with your bank, or if you paid with PayPal, their Buyer Protection program. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. You'll find all the details and guidance on these options on our dedicated page here: https://www.byflou.com/new-owners

I truly hope you can get this resolved quickly, Miriam. I am so sorry for the distress this has caused you.

Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 4, 2026

Dear Hyun-Yi Kim,

I am so sorry to read about your experience with the tall chair you ordered back in July 2025, and the frustration of repeated delays and price changes. I can only imagine how disappointing this must have been for you.

Unfortunately, I have some very difficult news regarding your order. The company that you placed your order with, Byflou.com ApS, went bankrupt on February 27, 2026, after its bank withdrew its credit lines. We at KasaSagi are a brand-new, much smaller company, built by a handful of former Byflou colleagues, and we have since bought the Byflou.com brand from the bankruptcy estate.

Because we are a new entity, we simply have no access to the old company's order systems or records. This means, much as I wish we could, we are genuinely unable to ship your original order or process a refund for it.

To get your money back, your best options are usually to contact your bank for a chargeback, or if you paid with PayPal, to use their Buyer Protection. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. We have put together more information about this on our website here: https://www.byflou.com/new-owners

I truly regret that this happened and that I cannot personally resolve your situation directly. I hope you are able to recover your funds quickly.

Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 4, 2026

Dear Sharon,

I am so sorry to hear about the trouble you've experienced with your order for the five stools, especially given the significant amount of money involved and the repeated delays. I can only imagine how frustrating it must be to feel like you've been left without answers or your €5000.

You mentioned that legal proceedings commenced on 27/2/2026, and I want to address that directly. Unfortunately, that date is when the old company, Byflou.com ApS, officially went bankrupt after its bank pulled its credit lines. This is why your emails and complaints went unanswered; the staff were sent home by the bankruptcy trustee and immediately lost all access to the email and order systems. It was never that anyone ignored you on purpose, but simply that there was no one left who could respond.

KasaSagi is a brand-new company, built by a small team of former Byflou colleagues, far fewer than the ninety people who worked at the old company. While we have bought the Byflou.com brand, we have no access to the old company's orders or systems, which means I genuinely cannot ship your order or issue a refund directly from here, much as I wish I could.

To get your money back, you will need to pursue a chargeback through your bank or credit card provider. If you paid with PayPal, their Buyer Protection program is another route. Alternatively, you can file a creditor claim with the bankruptcy trustee, DLA Piper. You can find more detailed information and guidance on these options on our dedicated page here: https://www.byflou.com/new-owners

I truly hope you are able to recover your funds quickly. I am very sorry that this happened.

Warmly,
Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 4, 2026

Dear Therese,

I am so sorry to hear about the trouble you've had with your return and the frustration of not getting any response to your emails. That sounds incredibly difficult to deal with, and I truly understand your disappointment.

I want to explain why your messages went unanswered. When the old Byflou.com ApS went bankrupt on February 27, 2026, the staff were immediately sent home by the bankruptcy trustee and lost all access to email and order systems. It was genuinely impossible for anyone to reply, and I am really sorry if this is the first you are hearing of it.

Unfortunately, I have some difficult news regarding your return. KasaSagi, the company I work for, has bought the Byflou.com brand from the bankruptcy estate. We are a brand-new, much smaller company, built by a handful of former Byflou colleagues. Because we are a new entity, we have absolutely no access to the old company's orders or return information, and we simply cannot process returns or issue refunds for purchases made with the old Byflou.com ApS, however much I wish we could.

Your best path to getting your money back is through a chargeback with your bank or, if you paid with PayPal, through their Buyer Protection program. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. You can find more detailed information and guidance on these options on our dedicated page here: https://www.byflou.com/new-owners

I truly hope you are able to resolve this quickly through one of these avenues. Thank you for your understanding.

Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 4, 2026

Dear Tero,

I am truly sorry to read about your incredibly frustrating experience with your lamp order from December 1st. Waiting nearly half a year for an item, with constantly shifting delivery dates and then being met with impolite customer service, is absolutely unacceptable, and I completely understand your disappointment and anger.

I am particularly sorry that you were treated rudely when trying to speak Danish and that no one offered an apology for the significant delays. While I can't speak for the specific interaction you had, I can tell you that the old Byflou.com ApS was unfortunately facing severe financial difficulties during that period. This led to immense pressure and ultimately, the company went bankrupt on 27 February 2026, after its bank pulled its credit lines.

I wish I had better news for you, but KasaSagi is a brand-new, much smaller company, built by a handful of former Byflou colleagues. We have bought the Byflou.com brand from the bankruptcy estate, but we have no access to the old company's order systems or finances. This means, heartbreakingly, that we are unable to ship your old order or process any refunds for purchases made with the previous company.

To get your money back, your best options are to contact your bank for a chargeback, or if you paid with PayPal, to use their Buyer Protection. You can also make a creditor claim with the bankruptcy trustee, DLA Piper. You'll find more detailed information and guidance on these steps on our dedicated page here: https://www.byflou.com/new-owners

I truly hope you are able to resolve this situation quickly, Tero.

Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Feb 20, 2026

Hello Ekaterina,

Thank you very much for your review.

I apologize for the process and for the challenges you have experienced.

I can see that you have been in dialogue with us and that together we have found a solution to your inquiry.

Have a great day.

Kind regards,
The Sales Support team at Byflou