Byggmax Reviews 

No update on delivery status and customer service have not responded to my email.

I purchased a garden hose (pickup code B5S5XT) and chose to pickup the item at Tullinge (Stockholm). First of all they did not put away my purchase, they had to check with stock employees where the item was. That was weird since the item is also in stock when I check the online inventory. The sales person could also not not see on his screen what the item was. I had to give him a description even though he received the correct code B5S5XT from me. They instead chose to pay me back. Also when you do a online purchase the receipt is not from byggmax but from Walley. That was a little confusing if you want to e-mail reply. That was as complete base of time.

We love Byggmax! They are our Go-To supplier for all products, tools and materials while we're fixing up our stuga. Great prices, and the guys and gals are all super-helpful.

Two weeks after the purchase, they still have no information on when I will receive the product I paid for. Shame.

The order B5NU7A was never delivered - I neither got delivery date nor notification about delivery (from forwarder). Nevertheless support wrote that delivery was returned - got money back but without shipment cost which I was charged for. Money return done after correspondence with support, one month from order date.
I do not recommend this seller, my last order at them.

I am still waiting for the delayed delivery to make my purchase available to pick up at the shop. Customer service is not answering or not able to access the status of the delivery.

Incredibly hard to return. No telephone number to customer services. Their online return blanket does not work. 5 emails to Customer Services and no reply.

The purchase was quite stressful as you could only speak to someone via a text chat which needed to be rebooted and refreshed and then you were cut off and needed to restart. The information on payment was you could only pay by credit card or swish and kept referring me to my bank. I was continually cut off before I could finish my questions which cold have resolved so much time and effort on both sides. It transpired that that you could use visa debit which I did but it was not a straightforward payment. The delivery date stated 3-4 weeks ( that’s why we purchased) but the reality is it’s 7 weeks from order before we will receive delivery. They pointed the finger at their supplier.
The positive is their “human” support customer Christian has been and incredible help, a credit to the company and so insightful and helpful and, for me I would deal with this company again because of Christian’s responses. Sometimes you can resolve more with personal contact rather than electronic support.

I am so confused to be honest. The company is pretty huge in Sweden and so popular but customer service pretty much non existent. We got an item which is not working and trying to get this sorted is impossible.the item was pretty expensive and we need it. Not everyone can afford buying things which costs thousands of krona everytime when item is faulty. Still hoping it will get sorted but loosing hope to be honest.

I ordered some tiles and wrote on the order to delay delivery with Postnord some days so I could be at home to receive the materials ( I work away ).
Unfortunately that was not read and the tiles were sent to Postnord early and then returned to Byggmax when I was not at home giving me a bill of 349kr.
Why 5 stars ?
I emailed Byggmax on Sunday evening and they immediately returned the 349kr first thing Monday morning.
They saw the problem and rectified it fast.
Business does not always go smoothly always I know but they quickly fixed the problem - well done.

The product is very bad quality or it has been stored in wrong way by Byggmax, we have faced the worst shopping experience ever and the after sales support was disaster, We have bought 200 sqm for our project and we start the installation after 2 weeks from delivery when we contact them they said we should have contacted them in 7 days, it was 2 palls which is impossible to check before installation and the issue with the product appears during the installation, I wish there is a way to share photos a videos.
Do not buy I don't recommend at all

Purchased a robot mower (brand: Robomow, model: RT1000) more than 4 weeks ago. I did quite some research before I purchased and was convinced I got the best value for money. Super disappointed as it worked half a day (something was strange as the robot mower was active (ON) before I unboxed). I reported the case the same day and filed a complaint incl the fault code displayed in the mobile app as well on the LCD on the robot mower. I have mailed Byggmax more than a handful times and called them at least as many times (since they are not getting back to me except the first two mails) the last 4 weeks and still no resolution. I have asked the support if they can, instead of ping-ponging mails as main correspondence with the maker/supplier Robomow, instead call them and swiftly try to resolve the issue, especially since I have waited for a functioning product for 4 weeks, but this is not possible according the the support staff. If it was a hand tool or similar for a few hundred SEK, I wouldn’t care but spending ~14.000 SEK for something that worked half a day and after many weeks there is still no solution and no tangible action to provide me with a functional product is absolutely nok. Worth mentioning - I was tempted to but the robot mower 500 SEK cheaper at another store but thought that Byggmax was the safer bet if anything god forbidden would happen, but I was apparently wrong. This is so below my expectations. I have asked to just send it back and get my money back but this is according to Byggmax not possible.

Bigger problem than expected.. Good price and promised delivery within 2-5 days. It's just a shame that they "slopped" the order, but after 7-8 calls and a few emails, I finally manage to get a new order after a lot of nonsense. The new order arrived as promised 5 days later. When goods were unpacked, it was discovered that wooden handles from Jabo were about 2-3cm of in straightness.. Can't bear to contact them again to get another explanation. Stay away from byggmax.se.

The products are good. I have purchased the parquet floor and it is good. The amount of time to get help in the shop can be improved. The website can be improved(not able to view the order).

Not the cheapest, but good quality stuff and reasonable prices most of the time.

Good, Fast shopping and good packing.

Good: Good price for private customer like me.
Bad: Once I ordered some pressure treated wood for home delivery and it was quite bad quality. Limited things you can buy in the shop, and low on stock for certain items.

Not impressed with the quality of the material