Cabot Financial UK Reviews 

3,377
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 753 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the dedicated staff members for being exceptionally helpful, patient, and deeply understanding during difficult financial situations. Consumers genuinely appreciate the clear guidance, manageable payment plans, and the polite, professional support provided throughout the entire process. However, some people mentioned experiencing persistent contact attempts, unwanted calls, and frustrating communication hurdles when trying to reach support agents. A few reviewers also reported administrative delays, unhelpful interactions, and lingering errors regarding active accounts that remained unresolved. These individuals felt that communication could be improved to prevent unnecessary stress during already challenging times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that advisors are helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the advisors as helpful, understanding,... See more

Payment

Reviewers share mixed feedback about the payment process and debt management services. On one hand, many... See more

Service

People report positive experiences with service, highlighting the friendly, efficient, and understanding... See more

Customer communications

Consumers find contact to be ambiguous, with widely differing experiences regarding communication attempts.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thought the account that had been sold to Cabot from HSBC had been closed so was surprised to hear about this debt. Debt belonged to my ex partner who had had an accident causing major head injury... See more

Rated 5 out of 5 stars

Having dealth sith few creditors in my life Cabot was by far the most human. No waiting time to speak to someone, understanding of personal cirmustances- working with you, not solely focusing on a d... See more

Rated 5 out of 5 stars

That's alright my wish is to settle it My experience was good with updates sorry for failing to provide some needed information.Hope l will be removed from that bad list and be able to buy in differe... See more

Company replied

Rated 5 out of 5 stars

What was initially a very stressful and anxious time Cabot worked with me to help me repay my outstanding debt, I no longer filled with dread when my phone rung. Every team member I came in to contact... See more

Company replied


Company details

  1. Debt collection agency
  2. Debt Collecting

Written by the company

Our mission is to help each and every customer to financial recovery. We help thousands of customers take their first step to help them manage their accounts. As many of our satisfied customers will tell you, we know that everyone’s situation is different and we treat people as individuals. We offer a range of credit management solutions for every customer so they can repay what they owe, but not have to put their lives on hold while doing so. Established in 1998, Cabot Financial is one of the most respected debt purchase companies in the UK. We are part of the Cabot Credit Management Group, who are authorised by the Financial Conduct Authority.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 59% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(3,377)

712 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The person I spoke she is lovely lady…

The person I spoke she is lovely lady name Yean sorry if writing wrong but she is a top lady honestly never had conversation and laugh when I'm paying det recommended I wish all people would be so kind like this Lady thank you 💞

23 June 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review, thanks so much Gediminas!

Rated 5 out of 5 stars

Prompt service

Prompt service. Quick clearance of account and follow up letter to say account cleared. Dates unknown as cleared through Stepchange.

12 June 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for the review David!

Rated 5 out of 5 stars

5 STAR PLUS customer service from GEORGE

Your colleague, GEORGE, gave 5 STAR,
ULTRA professional Customer Service. He is VERY knowledgeable, patient,
personable and extremely helpful. All queries resolved in one phone call.
Thank you CABOT, thank you GEORGE,
for all you do to help your clients Also I know that if another colleague had taken my call I would have had the same 5 STAR SERVICE.

19 June 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review for George, thanks Atalanta!

Rated 5 out of 5 stars

A positive experience

Everyone at Cabot has been very kind, understanding and reassuring during the time I have been a customer. I have always found it easy to discuss my account and arrange payments that were affordable for me. I have never been put under any pressure. I have now made my final payment and a very nice lady called Ketty helped me through the process. My experience of dealing with Cabot has been a positive one.

17 June 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review, thanks so much Karen! Congrats on clearing your account!

Rated 5 out of 5 stars

Spoke with an Agent named Angelina

Spoke with an Agent named Angelina, given the taboo nature of the call she made me feel safe enough to share my personal issues which have led to my situation.

10/10 magic

16 June 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review for Angelina, thanks Marc!

Rated 5 out of 5 stars

I spoke with Emily for almost 30…

I spoke with Emily for almost 30 minutes. Excellent would be an understatement. She was the kindest agent I had ever spoken to. She made me smile ear to ear with joy, despite the situation. I’m sure all the other staff are also amazing but I doubt they measure up to her brilliant telephone etiquette.

15 June 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review for Emily, thanks Jovane!

Rated 5 out of 5 stars

Spoke with Miko who was understanding…

Spoke with Miko who was understanding and friendly. He took the time to listen to my circumstances and was able to suggest a way forward to shorten the length of money owed… Thank you so much..

15 June 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review, thanks so much Karen!

Rated 1 out of 5 stars

I'm still having difficulties with…

I'm still having difficulties with them. Having paid £9500 of a £12000 debt they still want the whole lot.
I own my own home outright and have savings through a career of hard work.
I am 61 years of age and have always paid my way. I accept I racked up this debt when I was much younger but times change and this is the only debt I have left.
This company are the worst debt company I have dealt with. Other companies offered very generous discounts of 30% and a twelve month payment plan. Cabot offer nothing.
I have been passed to their sensitive support team and was basically given a phone number for the samaritans.
They have refused my latest settlement offer and the chap who sent the email reply (Martyn ) said the best cause of action for you is to pay the lot. This money is due now. Martyn sounds like his customer service skills could do with a tweak.
So now I have no desire to play anymore. I will send them £5 a week and see where we go.
If I end up with a CCJ after having paid all that money I will update on here.
Seriously , not a nice company overall. Some of the staff make sympathetic noises but others take themselves far too seriously and are obviously target driven with no soul.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Cabot have been exceptionally supportive, through very stressful financial times.
Thank you to all the Cabot team that have helped me along the way.

14 June 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review, thanks so much!

Rated 1 out of 5 stars

Told them several times I'm in a debt…

Told them several times I'm in a debt management plan and given them the reference number but still receive threatening letters from them a few times a week. You try and do the right thing by offering to pay your debs back after unexpectedly losing your job (rather than go bankrupt) but they still threaten you. Don't ask for any details from me on here, you've got all you need.

13 June 2026
Unprompted review

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