Thought the account that had been sold to Cabot from HSBC had been closed so was surprised to hear about this debt. Debt belonged to my ex partner who had had an accident causing major head injury... See more
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Our mission is to help each and every customer to financial recovery. We help thousands of customers take their first step to help them manage their accounts. As many of our satisfied customers will tell you, we know that everyone’s situation is different and we treat people as individuals. We offer a range of credit management solutions for every customer so they can repay what they owe, but not have to put their lives on hold while doing so. Established in 1998, Cabot Financial is one of the most respected debt purchase companies in the UK. We are part of the Cabot Credit Management Group, who are authorised by the Financial Conduct Authority.
Contact info
1 Kings Hill Avenue, ME19 4UA, Kings Hill, West Malling, United Kingdom
- 0344 556 0263
- cabotwebcustomer@cabotfinancial.com
- www.cabotfinancial.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 2 weeks
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Reply from Cabot Financial UK
Lovely Experience
I contacted the company regarding my account and spoke to Miko . He was polite, professional, and respectful throughout the conversation. He explained the situation clearly, answered my questions patiently, and communicated in a calm and understanding manner. I appreciated his professionalism and willingness to discuss the matter respectfully.

Reply from Cabot Financial UK
Good experience,
Really great company.
They have brilliant customer service.everyone I have dealt with over the phone has been genuinely nice,they ring you once ,twice a year to check that everything is still ok for you,and go through your finances with you.then they leave you to it.its taken me a long long time to become debt free ,and the advisor on the phone congratulated me on achieving this.i felt so relieved.i wouldn't hesitate to recommend this company to anyone who finds themselves in "money troubles.
I was very upset to get into this situation(through no fault of mine)and Cabot were brilliant,talking me through everything and setting a realistic payment plan,which I managed every month and was even able to increase over time.thank you.

Reply from Cabot Financial UK
Thanks for being helpful
Thanks for being helpful. How much is left to repay

Reply from Cabot Financial UK
Brilliant service very understanding
Brilliant service very understanding

Reply from Cabot Financial UK
Everything was clear what was a…
Everything was clear what was a available on my account,,the person I spoke to libby ,,,was pleasant and very helpful which you rarely get these days !! ,,and I understood what was offered to me at this time .thank you .

Reply from Cabot Financial UK
The advisor was very helpful and polite
The advisor was very helpful and polite

Reply from Cabot Financial UK
Thankyou Debbie From The Sensitive Case Team
Thankyou so so much to Debbie on the sensitive case team who I spoke with today , she helped me realise & accept that Cabot aren't always the "bad guys" they are portrayed as somtimes ,as a company they've been patient,understanding and supportive through a extremely difficult time in my life,nobody expects to one day have a freak car accident & your life,relationships and finances be completely taken out of your control yet speaking with Debbie today,she took the time to read my notes,she listened and gave me the kindest sincere support during my call & now I can wake up with a weight lifted off my shoulders & know everything is finally under control-Debbie is an asset to Cabot and thankyou to everyone else on the various teams who managed to also help along the way!honestly guys...you've helped so much!I would highly recommend if your in a similar position-get in touch -it's easy to burying our heads in the sand however taking the time to be honest and upfront with Cabot helped them help me!Great Team-Well Done!

Reply from Cabot Financial UK
This company,was very understanding…
This company,was very understanding ,and made things simple and easy to sort out .to get my account closed .
The staff was compasionate and understanding as well.

Reply from Cabot Financial UK
I had support from Gary Mullen today
I had support from Gary Mullen today, he sounded kind and gentle on the phone. He was receptive of my concerns and went above and beyond to call me back when the line cut off.
I really appreciate it.
Thank you

Reply from Cabot Financial UK
I had a difficult call to make to sort…
I had a difficult call to make to sort out some things. I spoke to Allison on the phone who was absolutely incredible. She was so understanding and made me feel very comfortable for the duration of the call. She helped massively and I’m very appreciative of the time she spent on the phone with me. Thank you Allison!!

Reply from Cabot Financial UK
Lilly was lovely helpful and…
Lilly was lovely helpful and considerate to my mental health needs as I dread phonecalls like this

Reply from Cabot Financial UK
So Helpful and Very Empathetic
Fiona was just amazing. After having such negative experiences in the past with some debt companies this call has reaffirmed my belief in people/companies customer service departments helping people in financial straits work through things that happen to us all. I have my debt being cleared within 10 months, which i didnt think was possible, without creating more debt by having a sustainable payment plan in place Thank you Fiona/Cabot Financial.

Reply from Cabot Financial UK
Derrick who discussed my financial…
Derrick who discussed my financial situation was compassiont and understanding of my situation and made me feel less stressed and offered help throughout the conversation

Reply from Cabot Financial UK
Tonie was great and nice friendly
Tonie was great and nice friendly. She was very helpful. Always understanding situation before passing message

Reply from Cabot Financial UK
Very understanding
Very understanding, no pressure, no calls to harass you. Thank you. C S. Surrey

Reply from Cabot Financial UK
Literally could never connect to my…
Literally could never connect to my account to see any correspondence at all

Reply from Cabot Financial UK
Very friendly and helpful
Very helpful and friendly very easy to talk with but my mind at ease with problem

Reply from Cabot Financial UK
Yan was amazing and was very helpful
Yan was amazing and was very helpful.
Very satisfied with her customer service

Reply from Cabot Financial UK
16 phone calls a day whilst at work
16 phone calls a day whilst at work, non stop harassment over £30

Reply from Cabot Financial UK
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