Cabot Financial UK Reviews 

3,377
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 753 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the dedicated staff members for being exceptionally helpful, patient, and deeply understanding during difficult financial situations. Consumers genuinely appreciate the clear guidance, manageable payment plans, and the polite, professional support provided throughout the entire process. However, some people mentioned experiencing persistent contact attempts, unwanted calls, and frustrating communication hurdles when trying to reach support agents. A few reviewers also reported administrative delays, unhelpful interactions, and lingering errors regarding active accounts that remained unresolved. These individuals felt that communication could be improved to prevent unnecessary stress during already challenging times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that advisors are helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the advisors as helpful, understanding,... See more

Payment

Reviewers share mixed feedback about the payment process and debt management services. On one hand, many... See more

Service

People report positive experiences with service, highlighting the friendly, efficient, and understanding... See more

Customer communications

Consumers find contact to be ambiguous, with widely differing experiences regarding communication attempts.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thought the account that had been sold to Cabot from HSBC had been closed so was surprised to hear about this debt. Debt belonged to my ex partner who had had an accident causing major head injury... See more

Rated 5 out of 5 stars

Having dealth sith few creditors in my life Cabot was by far the most human. No waiting time to speak to someone, understanding of personal cirmustances- working with you, not solely focusing on a d... See more

Rated 5 out of 5 stars

That's alright my wish is to settle it My experience was good with updates sorry for failing to provide some needed information.Hope l will be removed from that bad list and be able to buy in differe... See more

Company replied

Rated 5 out of 5 stars

What was initially a very stressful and anxious time Cabot worked with me to help me repay my outstanding debt, I no longer filled with dread when my phone rung. Every team member I came in to contact... See more

Company replied


Company details

  1. Debt collection agency
  2. Debt Collecting

Written by the company

Our mission is to help each and every customer to financial recovery. We help thousands of customers take their first step to help them manage their accounts. As many of our satisfied customers will tell you, we know that everyone’s situation is different and we treat people as individuals. We offer a range of credit management solutions for every customer so they can repay what they owe, but not have to put their lives on hold while doing so. Established in 1998, Cabot Financial is one of the most respected debt purchase companies in the UK. We are part of the Cabot Credit Management Group, who are authorised by the Financial Conduct Authority.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 59% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(3,377)

712 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely Experience

I contacted the company regarding my account and spoke to Miko . He was polite, professional, and respectful throughout the conversation. He explained the situation clearly, answered my questions patiently, and communicated in a calm and understanding manner. I appreciated his professionalism and willingness to discuss the matter respectfully.

11 May 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for Miko's review, he's a little diamond! I'll pass on your kind words 😁

Rated 5 out of 5 stars

Good experience,

Really great company.
They have brilliant customer service.everyone I have dealt with over the phone has been genuinely nice,they ring you once ,twice a year to check that everything is still ok for you,and go through your finances with you.then they leave you to it.its taken me a long long time to become debt free ,and the advisor on the phone congratulated me on achieving this.i felt so relieved.i wouldn't hesitate to recommend this company to anyone who finds themselves in "money troubles.
I was very upset to get into this situation(through no fault of mine)and Cabot were brilliant,talking me through everything and setting a realistic payment plan,which I managed every month and was even able to increase over time.thank you.

10 May 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Aw Sue! What a lovely review, thank you. Take care x

Rated 5 out of 5 stars

Thanks for being helpful

Thanks for being helpful. How much is left to repay

9 May 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Hi Zoe, thanks for the review. Give us a call or go through to our webchat if you need any account info 😊

Rated 5 out of 5 stars

Everything was clear what was a…

Everything was clear what was a available on my account,,the person I spoke to libby ,,,was pleasant and very helpful which you rarely get these days !! ,,and I understood what was offered to me at this time .thank you .

7 May 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for Libby's review, she'll be super happy to read this! 😊

Rated 5 out of 5 stars

Thankyou Debbie From The Sensitive Case Team

Thankyou so so much to Debbie on the sensitive case team who I spoke with today , she helped me realise & accept that Cabot aren't always the "bad guys" they are portrayed as somtimes ,as a company they've been patient,understanding and supportive through a extremely difficult time in my life,nobody expects to one day have a freak car accident & your life,relationships and finances be completely taken out of your control yet speaking with Debbie today,she took the time to read my notes,she listened and gave me the kindest sincere support during my call & now I can wake up with a weight lifted off my shoulders & know everything is finally under control-Debbie is an asset to Cabot and thankyou to everyone else on the various teams who managed to also help along the way!honestly guys...you've helped so much!I would highly recommend if your in a similar position-get in touch -it's easy to burying our heads in the sand however taking the time to be honest and upfront with Cabot helped them help me!Great Team-Well Done!

7 May 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review Katy, thank you! Debbie will love this and I know it'll make her day 💕

Rated 5 out of 5 stars

This company,was very understanding…

This company,was very understanding ,and made things simple and easy to sort out .to get my account closed .
The staff was compasionate and understanding as well.

10 April 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for the review Carol 😊

Rated 5 out of 5 stars

I had support from Gary Mullen today

I had support from Gary Mullen today, he sounded kind and gentle on the phone. He was receptive of my concerns and went above and beyond to call me back when the line cut off.
I really appreciate it.

Thank you

7 May 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Hi there, thanks for Gary's review. He's a real gem and will be over the moon to read this!

Rated 5 out of 5 stars

I had a difficult call to make to sort…

I had a difficult call to make to sort out some things. I spoke to Allison on the phone who was absolutely incredible. She was so understanding and made me feel very comfortable for the duration of the call. She helped massively and I’m very appreciative of the time she spent on the phone with me. Thank you Allison!!

7 May 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review, thank you! 😁

Rated 5 out of 5 stars

So Helpful and Very Empathetic

Fiona was just amazing. After having such negative experiences in the past with some debt companies this call has reaffirmed my belief in people/companies customer service departments helping people in financial straits work through things that happen to us all. I have my debt being cleared within 10 months, which i didnt think was possible, without creating more debt by having a sustainable payment plan in place Thank you Fiona/Cabot Financial.

6 May 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review, thanks Sam. Fiona will be over the moon when she sees this! 💖

Rated 5 out of 5 stars

Derrick who discussed my financial…

Derrick who discussed my financial situation was compassiont and understanding of my situation and made me feel less stressed and offered help throughout the conversation

6 May 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for Derek's review, he'll love this!

Rated 1 out of 5 stars

Literally could never connect to my…

Literally could never connect to my account to see any correspondence at all

2 May 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Hi Christopher, if you're having issues using our website or your online account, just use our webchat to go through to our Digital team who can hep you with that

Rated 1 out of 5 stars

16 phone calls a day whilst at work

16 phone calls a day whilst at work, non stop harassment over £30

10 April 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Hi William, I'd like to look into this for you so please send me the details to Cabotwebcustomer@cabotfinancial.com FAO Gemma

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