Following one influencer I found CAIA few years ago, since then I have my favorite products I can not live without, like DEVY DROPS, RED CARPET PRIME, BLUSH STICK... once they sent me wrong order, and... See more
Company replied
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See what reviewers are saying
I got the bronzing stick and the new Lip Cushion Glaze and i absolutely love them! The bronzer melts into your skin leaving a beautiful glow without looking orange. The lip cushion glaze (i got shad... See more
Company replied
I really love your pruduct especially your bronzer i got the cape town shade but i also love the blush. I dont really love the setting spray tough i love how it looks it doesnt really hold my makeup i... See more
Company replied
My first purchase of Kaia products was more than 2 years ago and i fell instantly in love. The dewy drops is a truly amazing product, medium coverage but the "dewyness" is really there! I suggest you... See more
Company replied
Company details
Written by the company
CAIA Cosmetics is a Swedish brand developing beauty essentials carefully created to redefine what glow means. From skincare and makeup to haircare and tools, CAIA always aspires to add genuinely great products into the realm of beauty.
Contact info
4.3
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just AMAZING ⭐️
9 July 2025
Reply from CAIA Cosmetics
Hi Aleksandra,
Thanks for your amazing review! We are so happy to hear that you love the products!
Best regards,
CAIA Cosmetics
The make up and the packaging is so…
The make up and the packaging is so cute !! 10/10 would recommend
8 July 2025
Reply from CAIA Cosmetics
Hi Helin,
We're so happy to hear that you enjoy our products! Thank you for your review.
Best regards,
CAIA Cosmetics
Reply from CAIA Cosmetics
Hi Lorena,
Thanks for sharing your experience! We're sorry to hear that the products didn't meet your expectations.
Please feel free to contact our support if you believe the product is faulty, and we will assist you further!
Best regards,
CAIA Cosmetics
My order was missing 2 prouducts and i…
My order was missing 2 prouducts and i was thinking if i could get them
5 July 2025
Reply from CAIA Cosmetics
Hi Bjarnveig,
Thanks for sharing! We are sorry to hear about that. Please contact our support and we will surely assist you further 💖
Best regards,
CAIA Cosmetics
Amazing quality products in good price…
Amazing quality products in good price and shipping options
6 July 2025
Reply from CAIA Cosmetics
Hi Nirit,
Thank you so much for your lovely feedback! We're thrilled to hear that you’re happy with the quality, pricing, and shipping options 💖
Warm regards,
CAIA Cosmetics
The perfume is very nice
9 July 2025
Reply from CAIA Cosmetics
Hi,
Thanks for your review! We're happy to hear that you like the perfume!
Best regards,
CAIA Cosmetics
Fast delivery
9 July 2025
Reply from CAIA Cosmetics
Hi Lisa,
Thanks for your review! We're happy to hear that the delivery went fast!
Best regards,
CAIA Cosmetics
I just love CAIA ~ simple as that !
9 July 2025
Reply from CAIA Cosmetics
Hi Maria,
We absolutely love hearing that, thank you so much! 💖 Simple as that, your support means the world to us!
Hope to see you back soon!
Warm wishes
CAIA Cosmetics
Good products
1 July 2025
Reply from CAIA Cosmetics
Hi Marcela,
Thank you for your review! We are so happy to hear that you like the products, thanks for sharing! 💖
Best,
CAIA Cosmetics
Shopping cart
Would be great to have things that have been added to the shopping cart saved for a longer period of time.
1 July 2025
Reply from CAIA Cosmetics
Hi Jekaterina,
Thank you for your feedback! We’ve shared your suggestion with our e-commerce team, as we’re always looking for ways to improve the shopping experience. Thanks again for taking the time to let us know!
Warm regards,
CAIA Cosmetics
Fast delivery & Great Products
Packaging is so cute and makes the products easy to use. It was delivered pretty quick too!
30 June 2025
Reply from CAIA Cosmetics
Hi Emma,
Thank you so much for your kind words!
We're so happy to hear that you loved the packaging and found the products easy to use, and that your order arrived quickly too! 💖
Best,
CAIA Cosmetics
Missing Products (4 ordered - 4 paid - 1 received)
I ordered four items and just one of them was sent to me. So three items were just not in my package although i paid for them. I texted the support but didn’t get an answer by now.
I’m kind of disappointed because i loved the brand!
30 June 2025
Reply from CAIA Cosmetics
Hi Emma,
Thank you for your feedback. We're really sorry to hear that your order arrived incomplete, we understand how disappointing that must have been.
We’ve looked into your case and can confirm that our customer support team responded within our usual response time (within 48 hours), and that the missing items have already been sent out to you. You should receive a tracking link shortly, if you haven’t already.
We truly appreciate your patience, if there's anything else we can help with, don't hesitate to reach out again.
Best regards,
CAIA Cosmetics
Love it!!!!!
29 June 2025
Reply from CAIA Cosmetics
Hi Linda,
Thanks for your review, it makes us so happy!
Best regards,
CAIA Cosmetics
It shipped fast and great tracking info.
29 June 2025
Reply from CAIA Cosmetics
Hi,
Thank you for your feedback! We're so glad to hear the shipping was fast and that the tracking information was helpful 💖
Best regards,
CAIA Cosmetics
Reply from CAIA Cosmetics
Hi Nathalie,
Thank you so much for your kind words! We're thrilled to hear that everything went smoothly, the delivery was fast, and you’re happy with the products!
Best regards,
CAIA Cosmetics
I Love all the products
I Love all the products! My make up looks every time flawless and glowing :) I will always reoder the concealer 🫶🏼
29 June 2025
Reply from CAIA Cosmetics
Hi Natalie,
Thank you so much for your amazing feedback! We’re thrilled to hear that you love the products and that your makeup looks flawless and glowing – that’s exactly what we love to hear 💖
So happy the concealer is a favourite – we can’t wait to send you your next order!
Best regards,
CAIA Cosmetics
I have 3 items missing from my order
29 June 2025
Reply from CAIA Cosmetics
Hi Sfeir,
Thanks for reaching out! We're so sorry to hear about that. Please reach out to our support - and we will surely assist you furhter!
Best regards,
CAIA Cosmetics
Sold out products take too long to get…
Sold out products take too long to get back in stock
3 July 2025
Reply from CAIA Cosmetics
Hi Merijan,
Thank you for your feedback – we completely understand your frustration, and we’re sorry for the wait.
Some of our most popular products do sell out quickly, and while we always aim to restock as fast as possible, delays can happen due to production and logistics. We truly appreciate your patience and interest.
Feel free to sign up for restock notifications on the product page so you don’t miss out!
Best regards,
CAIA Cosmetics
Reply from CAIA Cosmetics
Hi Pia,
Thanks for sharing your experience! We are so happy to hear that you are satisfied.
Best,
CAIA Cosmetics
Reply from CAIA Cosmetics
Hej Natalie,
Tack för att du delar med dig. Det är väldigt tråkigt att du är missnöjd, vi vill självklart hjälpa dig vidare. Ta gärna kontakt med vår support och dela mer specifikt vad du är missnöjd med, så ska vi se till att hjälpa dig vidare.
Önskar dig en fin fredag!
CAIA Cosmetics
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