cainiao.com Reviews 5,928

Most Awful delivery service in US. The driver is going to some other st for delivery, marked it failed twice. It’s been one week calling them, providing my phone number in case they need, delivery instructions but the driver marking it failed again. The customer agents are completely awful and UNPROFESSIONAL. This is a nightmare service if you need any additional help. You are lucky if you get your package. This is my third time having the same delivery issues. I am done ordering now. Gross company, wish I can give negative stars🤮🤮🤮

On time and secure.

They were unable to deliver my package. I have verified my adddress to them multiple times but they never try to deliver again. My package has been stuck from 2 months and I never received an update from them.
They also not providing me a document for not delivery of my item

What is worng with Cainiao? I think for lots of us this company means the end to buying on Ali! Parcel Home Israel is beyond dysfunctional. All parcels on the shelves for taking btw if anyone wants to go get some parcels...

I have contacted them on daily basis since 10 days ago. I have told that the agent will contact me to provide me the update within 24 hours, but they failed to contact me to provide me the update! I ordered this tilted wheelchair for my half body paralysed mother for shower, we urgently need to have this wheelchair for shower, my mum has not had shower for more than 2 months! I kept contacting them via webchat, but it just went to deaf ear! They simply ignore my request to contact me to provide me an urgent update! It is really frustrating and disappointing!

Illiterate and useless customer service team, claims to handle my issue within 3 days or contact me if they’re unable to - 2 weeks later, no package or notice/update. Actually the most unhelpful group ever. Terrible delivery company, should go out of business.

HI Cainao company,

I had 2 deliveries (2 packages) that are already in transit for 300+ days. Could you help me to understand if they can be delivered?

My Tracking numbers are the following:
RO883439443EE
RO881756960EE

Email
urababay @ gmail.com

Don't ask again

It's a scam, I ordered my package almost two months ago, and they don't help if you call, they don't give you help, they just tell you that in 7 days you can talk and it will arrive, they don't solve anything for you, in the market it's the same, you can't cancel or ask for help, terrible service from both parties because they don't give you a solution or they give you the runaround so you don't call

Even for a Chinese shipping company these guys a pathetic. Very poor tracking and very slow.

Avoid purchasing from any company that uses Cainiao as final deliverer. If a package is lost, they will ignore you. The call center, email, WA messages- nothing is done and most contact is ignored.

All I want is proof of lost package from over a month ago: CNUSUP00024061002, CNUSUP00024348598

AVOID.

It’s the worst shipping company you can deal with. The customer service agents are very unprofessional. They have no clue what is going on. They keep repeating the same thing. Everything is translated to Chinese hence that takes forever. Sometimes lost in translation.
The tracking numbers are all Wrong. Some locations that they send it to a disgusting, smelly and filthy. It’s a shame that Taibao does not allow SF express.

ORDERED OFF OF ALIEXPRESS AND BOTH THIS COMPANY AND MAILAMERICAS MADE MY 200 DOLLAR PACKAGE GO MISSING THEY REPORTED IT DELIVERED THIS IS WHERE IT GETS GOOD MY ADDRESS HAS 200 BUILDINGS THEY SAID THEY DELIVERED IT BUT NEVER CALLED TO SEE WHICH BUILDING THEY NEEDED TO DELIVER TO IF YOU END WITH THIS COMPANY OR MAILAMERICAS CONSIDER YOUR PACKAGE GONE

No delivery
I've been waiting for multiple weeks since the first failed delivery. I contacted customer service, and I was told they would deliver within 1-3 business days. It's been at least 5, and I have received no update.

Update 10.15.25:
I’ve been waiting several weeks since the first failed delivery with no update. I saw the company’s reply asking for my info — please reach out to me directly through Trustpilot’s private message system so I can provide it securely.

Worst company ever, they don’t delivered my package, supposed to be delivered on September 11 but it’s October 7 now.
Really frustrating and bag costumer service

They call themselves a delivery company and deliver your parcel as far away from you as possible. How I wish Ali Express would stop using them.

THEY STOLE MY PRODUCTS, THEY INFORMED THAT THE PRODUCT WAS DELIVERED AND NEVER RECEIVED THEM, THEY DONT ANSWER MY MESSAGES

worst delivery company every i have lost 3 parcels now as they put them on top of a sign that says USPS outgoing mail only and not in front of a sign that says delivery's here with a big arrow so the post office takes them and never see them again and customer service is non existent

My packages were first marked “out for delivery”, and Cainiao’s own policy states that delivery should occur within 1–3 business days. Yet on the third business day, instead of delivering, the tracking simply added a new “out for delivery” update as if the clock were being reset to make it appear that the shipment is still within the normal timeframe.

During this period, I contacted every possible customer service channel, and here’s what I experienced:
Email - completely useless. They clearly don't read your email and just send irrelevant template replies.
WhatsApp - extremely slow (usually 10-20 mins for a single response) and never actually solves anything.
Phone - may sound polite but repeatedly gives you false promises, such as guaranteeing delivery by a certain date that never actually happens.

At this point, I have serious doubts that any real delivery attempt is even being made. It feels like their system is simply generating fake updates to avoid admitting delays or lost packages, while customer service keeps making false promises rather than taking any real action.

Worst. They always say address can not mbe located.

The worst experience in my life, they stole 2 orders, the delivery guy wrote that he delivered the order to me at 9:30 but I was at work at the time, I contacted them and they did not help us at all, despite all these complaints against the delivery guy, why is there no investigation against him?