cainiao.com Reviews 5,938

Had to give a one or I would have give nothing ordered shoes and they arrived today I put them in the bin absolute rubbish wish I had read reviews first but as the saying goes live and learn avoid at all costs

Very poor material not as advertised too long delivery have reported to pay pal refund request please send return code

My tracking# BS000158862MG shows my package status as “Abnormal status” for 62 days and counting. Apparently held up at customs, but there have been no updates during these 62 days. This company is a joke. No updates and no way to contact them. It’s safe to say that my package is lost and I’m never going to receive it. The worst shipping service I’ve ever experienced.

Package marked as delivered but nothing was delivered. “ JJD0002233136151154”

Absolute worst experience ever. They "delivered" my package and took a photo of a mail room that did not exist in my building nor any of the surrounding buildings. I sent them a photo of my actual mail room. It took 2 weeks for them to conduct an investigation, which is as simply as looking at the two photos and clearly seeing that they are different.

I spent over 20 hours on the phone with them to get a proof of loss to send to Aliexpress for a refund. The only thing that worked was saying I'll stay on the line until they send it. They have lied time and time again, saying i'll receive it within 24-48hrs just to get me off the phone. They are untrustworthy and please, if you have the option, choose another carrier.

Vendor shipped a package to me with missing address information. Cainiao notified me 3 weeks ago, I have provided correct address to them multiple times by email and phone contact but it still has not been delivered. Phone reps keep saying they will "escalate" but nothing happens

If I could give negative stars I would. Been waiting for a package for over a month now and the initial issue is them saying they couldn’t read address on shipping label. Whatever sure but then they don’t respond so I have had to open a dispute with my credit card company for the purchase. If you get any hint that this garbage company will be handling logistics avoid the purchase.

Will be reporting these scammers: online fraud and misleading advertising. Looking at these reviews, it's time they were shut down.

Worst delivery company I ever seen.. nothing is actually working.. you ask a drop point. And they send it to the other side of the city! There’s 30 shops that are closer than what they send it to! How the actual F it’s 4 kilometres away from me? When I have 3-4 shops 100 meters away from me!! Not just that. They give you 48 hours to pick it up or it will be back to the warehouse!

I ordered a health bracelet (like a smart watch) from a company called Edelmann and co in th US, when my money was taken they became Ecom Elite Ltd, it was ordered on the 27th of July and was delivered today, from China. It claimed to be FDA approved, not in China me would mate. It cost me £65, I didn't look at the time of ordering but amazon do a similar (looks better) than my piece of Chinese junk. So Edelmann and co are obviously dropshippers, and Cainiao pick up their orders and send us their utter rubbish. There is nowhere on the Internet to complain to Ecom Elite or Edelmann and co. But it is ultimately Cainiao who sold us the tat. I tried to cancel this order after 3 minutes of ordering but PayPal said it had already been processed. Speedy when taking your money eh guys, but not when delivering.

I had ordered an order from aliexpress order n. CH167043218NL the 13th july and the expected delivery was the 30th july but we are in 11 august but it stuck on “Leaving from departure country/region 2025-07-24 01:08:39 GMT+8“ and still without updates after 28 days, how many time they need to ship the parcel honestly I’m thinking to refund the order for this delay delivery

Super lousy service, slow delivery like snail , tracking can’t check, better close down this company. Always delay, i need spend extra money to buy extra stuff because this lousy company delay my parcel.

Lucky to get one star - ordered a shirt XL size - S came - no order number - no return policy - tried a few routes with no order number no chance

Ordered the cooling blanket queen sized, got a tiny fleece grey blanket . Expensive too 😒scam company

Ordered the cooling blanket queen sized, got a tiny fleece blanket that doesn't even cover my legs. Expensive too 😒

Cainiao in France is bad fowarder product delivery,
is use peoples delivery call 1 second every time. Cainiao is a china company make many infraction delivery, i complaint is company many time.

Promise no do again we not recommanded is bad company delivery to my country France.

Also we see many bad repporting about is company to internationale. we recommande all buyers when buy product say seller d'ont use Cainiao. bad service. 0/20

i reply to your reply Cainioa every time you promise not do again and every time you make cheat delivery.

I would give them zero stars

They delivered my package to the wrong address. The person who received the package found my number online and called me. I sent the courier service the number of this person to coordinate picking up the package and THEY NEVER RESPONDED. This company is a total scam and don't care about customers.

Scam company.2 times i ordered from Aliexpress and 2 times i didn't get anything,it's in transit and then suddenly it's "Failed delivery". No phone calls,nothing.Never order anything from Aliexpress,it's over

This dress is nothing like the picture online. Once again I have been conned by yet another Chinese company presenting under a smarter name with no suggestion of returns. What is it about these people who are so dishonest. The dress in the picture does not convey the dreadful product that arrives. A horrid colour and horrid fabric. DO NOT BUY FROM THIS COMPANY NO MENTION OF RETURNS. These people do not refund your money. You can send it back at your expense but you will not get any money back. AVOID THIS COMPANY AT ALL COSTS. Hold on to your money. Cheap snd nasty products.