Gavin Newton at the Ashtead office of Cairds Estate Agents has impressed us with his knowledge, enthusiasm and energy to take on helping us sell our property. He is easy to get hold of and very appro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Cairds is the go-to local agency for selling or letting properties in Epsom and Ashtead, known for their expert knowledge and five star service. Free valuation visit cairdsval.com
Contact info
128-130 High Street, KT19 8BT, Epsom, United Kingdom
- 01372 743033
- homes@cairds.co.uk
- www.cairds.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cairds has great staff!
Thank you, Lola, for all your support and dedication. Your willingness to respond to emails and assist outside of working hours is truly appreciated. Your effort, commitment, and reliability do not go unnoticed, and I am very grateful for everything you do.
Well done to George
Well done to George, Lola and Georgette for helping me with settling in the new property! Really appreciate their help!
We have had an exceptional experience…
We have had an exceptional experience working with Cairds, specifically with Luke Levy. He is by far the best Estate Agent we have ever worked with. You can rely on him to keep solicitors moving forwards, keeping you updated and he has been extremely responsive throughout the entire process. We had our offer accepted and contracts exchanged within 4 weeks and his pace played a huge part in this.
A very positive experience with Cairds Estate agents in Epsom
From the moment Gary Trower came out to value our late Aunts Epsom property we knew we had chosen the right estate agent to sell it. He was so kind and helpful and Lorraine French has been exceedingly patient and incredibly professional through, what was, a far from straightforward selling process. We would like to thank all at Cairds and would highly recommend them to others.
Christian has been a massive help in…
Christian has been a massive help in our moving process he’s been super enthusiastic and shows extreme passion in helping people find their new home!
Thank you Cairds.
Cairds Estate Agents has been fantastic throughout my property search. Their team is exceptionally welcoming, knowledgeable, patient, and supportive, making the entire process smooth and stress-free. I receive daily updates on new properties that match my requirements, which has been incredibly helpful. Lola from the Lettings Department deserves a special mention for her warm, friendly, and professional approach—she regularly checks in with me and is always happy to help. I highly recommend Cairds Estate Agents to anyone looking for a reliable and attentive estate agent.
Christian has been an incredible help…
Christian has been an incredible help throughout our moving journey. He's always brought great energy to every viewing, has been consistently reliable, and has made the whole process much smoother with his excellent communication and support.
Do they care you’re grieving?
I advised Cairds that my husband had passed away & that I would be vacating the rental property. Months later I get an email regarding a property inspection. I contacted Cairds by phone. Very pleasant. Explained, again, that my husband was DEAD and that I did not appreciate this correspondence. I was assured the computer would be updated to reflect the current situation. I was surprised to receive an email a week later (today) asking US to choose a day for a property inspection. Come on, Cairds, do what you’re supposed to do when someone dies and stop upsetting the widow!
Excellent experience
A huge thank you to Jo and Gavin at Cairds for helping us through our purchase. They were incredibly responsive, proactive and always easy to deal with. They certainly kept us on our toes with their chasing - but always in a friendly and respectful way, and it was clear they were working hard to keep everything moving forward. Their persistence and dedication helped push the transaction along, and we really appreciated their efforts throughout. We wouldn't hesitate to use Cairds again in the future and would highly recommend them.
Thank you to Christian who helped us in…
Thank you to Christian who helped us in our apartment hunting.. He is definitely the best! I recommend him
Grateful to Christian who did…
Grateful to Christian who did everything he could to help us secured the flat we wanted for our family. Called landlord and everyone possible in such a short timeframe. Thank you again
Christian was an absolute star with our…
Christian was an absolute star with our flat search ! He went above and beyond to make sure we got the flat we really liked and we really appreciate it !
I had a great experience dealing with…
I had a great experience dealing with Christian. They were friendly, professional, and kept me informed throughout the process. Communication was prompt and clear, and they were always happy to answer any questions. Thank you for making the experience smooth and straightforward.
Christian has been very helpful through…
Christian has been very helpful through our moving process, thank you!
Thank you to the Cairds team for amazing staff
Lola is incredibly kind-hearted and has been very reassuring throughout my property search. She regularly keeps me updated on new properties coming to the market and is always accommodating when I request viewings at short notice. Lola is a fantastic addition to the team, and I truly appreciate all the guidance and support she has provided along the way.
Friendly and approachable
Oscar was friendly and approachable. He went out of his way to allow us access to the property when we needed it for measuring up. He understood our needs for a social independent living scenario and did lots of research to make sure we had the right place. Thank you.
Chris was amazing
Chris was amazing. We had our house online with another local agent who didn’t give us the best experience as well as minimal viewings. He had reached out advising us to come with Cairds and within a week we had 10+ viewings and multiple offers helping us pick out the right family to live in our property. The service has been excellent all the way through and i would recommend Chris and his personal touch to any landlord who is struggling with other agents in the area.
Oscar’s calm personality helped a…
Oscar’s calm personality helped a stressful sale complete. He reassured us through out the sale. I would highly recommend Cairds of Epsom and especially Oscar.
Recommendation for Oscar Lythgoe
I would like to thank & recommend Oscar Lythgoe at Epsom.
I was a buyer, & felt Oscar handled the difficult balance of conflicting interest between buyer & seller with honesty & charm. And the main thing is - we got there!
He also had a sixth sense for calling me during the quiet/edgy period when solicitors are doing their thing, just as I was thinking "must call Oscar, find out what's going on".
And I would always hear from the solicitors within hours after he said he would "chase things up".
So it's 5 stars from me - communication, information, dedication & friendliness.
Thank you, Oscar!
Really grateful to Jo Woods for all her…
Really grateful to Jo Woods for all her efforts to pull our whole chain together and stay on top of things. Really helped us when we needed to work to a deadline.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








