Gavin Newton at the Ashtead office of Cairds Estate Agents has impressed us with his knowledge, enthusiasm and energy to take on helping us sell our property. He is easy to get hold of and very appro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Cairds is the go-to local agency for selling or letting properties in Epsom and Ashtead, known for their expert knowledge and five star service. Free valuation visit cairdsval.com
Contact info
128-130 High Street, KT19 8BT, Epsom, United Kingdom
- 01372 743033
- homes@cairds.co.uk
- www.cairds.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Expert help
Gavin Newton was very clear at arranging to work around my appointments to make them time effective on the day where I am also viewing with another agent . He also helped me to work through the website view page where I was having a concern about viewing pictures …and was very flexible and empathic about my concerns about price . He managed to find a property that suits me after finding out my needs so he’s very ontop of recents properties on file and was able to help me get a viewing there .
Although I didn’t end up renting…
Although I didn’t end up renting through Cairds, my experience with Christian was second to none. He was extremely professional, very knowledgeable, and always quick to come back to me with clear answers to any questions I had. An absolute pleasure to deal with from start to finish, and I wouldn’t hesitate to recommend him to anyone.
Cairds delivered 100% on what they…
Cairds delivered 100% on what they promised. Very professional service and shout out to Luke who's relentless efforts got the sale across the line.
Great job on a complex sale
Cairds in Ashtead did a great job on helping me with a complex sale that had fallen through in the past and I needed to get completed. They set out a good sales strategy, got lots of interest very quickly, helped me select the best buyer, and the team there, especially Jo Woods, were brilliant in regularly getting information from all the parties involved and making sure that issues were being brought to the attention of the people who needed to deal with them. I couldn't recommend them more highly.
The whole process start to finish went…
The whole process start to finish went amazing. Luke was great at helping the whole process run smoothly, all the in-house recommendations were really good and we managed to purchase the property in an incredibly fast time frame!
Would definitely recommend using Cairds!
Great experience
Just want to thank Luke for finding us our dream home, and making it pleasant and stress free. It has been a pleasure. Very professional. Sue and Andrew
Cairds provided a great service for our move
Cairds provided a great service for our recent move. We dealt with Oscar who was friendly, professional and went above and beyond to make sure the process went through to completion. Overall, we are very happy and appreciative of the service.
Excellent service from Christian…
Excellent service from Christian Pickett.
Cairds were outstanding in selling our…
Cairds were outstanding in selling our house, first with Gary and colleagues attracting the right type of potential buyers leading to a confirmed sale within weeks. Lorraine did a great job keeping all parties motivated through what seemed a long process to reach completion! Many thanks and congratulations!
Great experience selling our property…
Great experience selling our property in Epsom through Cairds. The whole team were professional, helpful, approachable, but Luke (Levy) was the guy that got us across the line... and the house into the hands of a young couple. Great stuff. Would use again.
Oscar at Cairds
Our experience with Cairds, and particularly Oscar was a great one. Oscar was very helpful, flexible with viewings, and always available when we needed guidance.
Oscar and Cairds were refreshingly open-minded to us using a Bitcoin sale as our deposit. They struck the right balance between being receptive to our situation and making sure everything was handled properly within legal frameworks.
We would be glad to work with Oscar and Cairds in the future.
Christian has been dealing with my…
Christian has been dealing with my rental. He is a true professional. And it has been a delight to have been dealing with him and Cairds.
I am very happy that Oscar was dealing…
I am very happy that Oscar was dealing with the sale of my property as he has always tried to get the best possible deal keeping us informed at all times of the progress, giving us advice on how to best present the property to the prospective buyers and suggest improvements. Very friendly, respectfull and never "pushy". Highly recommended
Thank you Oscar
Carmen
Cairds unresponsive, unsatisfactory service
Cairds is unresponsive and provide and unsatisfactory service. One instance we just need Cairds to contact the tenant and arrange access so that fire door works can be carried out. It's been 20 days and they still haven't contacted the tenant. Their office is a 5min walk to the rental property, Cairds could even walk over and speak to the tenant.

Reply from Cairds
I found Cairds to be a very lovely…
I found Cairds to be a very lovely estate agency to deal with. In particular Oscar and Donna were incredibly helpful, kind and honest and I highly recommend them.
Open and transparent and honest
Open and transparent, not pushy and very honest in his appraisals, comments and advice. Will definitely use his skills again.
Luke was superb all the way through the…
Luke was superb all the way through the process for us. Highly recommend for your move!!
review …
there are many things that we weren’t notified of for example gas and electricity is on topups we werent told that gas randomly stops working just bcs theres no credit the paint job isn’t impressive at all plus water randomly stops working aswell there are many more things but it will get too long
Customer service is best no 1
Customer service is best.
Staff are very helpful and friendly.
Thank you for all the help
Thank you for all the help, especially Luke for taking us through the process of buying and chasing people when we needed it. The quick replies and constant communication has taken a lot of the stress out of the process so thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







