Good shopping experience, but the shop ran out of stock of one of the items that I purchased, even though it seemed to be available when I placed the order. Customer service was prompt to address the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service and great products sold by this company. One of the cake boxes I ordered arrived damaged (by fault of the courier, not Cake Craft Company), but they were very kind and quick to... See more
Ordering from Cake Craft Company was so simple to do. The website is very easy to navigate. There is an extensive choice of products to select from, whichever needs you have, good quality at very affo... See more
I ordered different nozzles , piping bags, gel food colouring etc for decorating buttercream floral cupcakes. The piping nozzles pipe like a dream. All goods came within the week of ordering and i was... See more
Company details
- #11 of 11 best companies in Cake Decorating Equipment Shop
- #9 of 10 best companies in Bakery Equipment
- #13 of 15 best companies in Baking Supply Shop
- #56 of 60 best companies in Craft shop
- #169 of 185 best companies in Hobby shop
- #108 of 136 best companies in Kitchen supply shop
Written by the company
Famously Lower Prices Cake Craft Company offers great prices on your cake decorating supplies, sugarcraft essentials & packaging. FREE delivery on orders over £45
Contact info
Unit 13-14 Muirhead Quay, Fresh Wharf Estate, IG11 7BG, London, United Kingdom
- 02036374715
- orders@cakecraftcompany.com
- www.cakecraftcompany.com
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to find items and order
Easy to find items and order. Arrives quickly and well packaged.
25 October 2025
Unprompted review
Excellent company
Good selection of products and fast delivery …exactly what you want from the service
23 October 2025
Unprompted review
Avoid!!!
Well where to start???
The communication with this company is hopeless.
My delivery was sent using Evri - why anyone uses this company is beyond me!!
I needed my purchase for a cake order I had. I waited & waited & it never showed up. I emailed Cake Craft Co, they got my orders muddled & gave wrong information. Eventually when they were corrected & knew what I was talking about, they asked if I could have some patience in waiting for my order. By this point, it was too late & I requested a refund.
2 weeks later still no refund.
Evri have delivered 3 weeks after ordering - to the wrong address.
Thankfully whoever it was delivered to has been diligent to drop the package off to me.
I’ve opened it and seen the product sent is OUT OF DATE!!!!!!
And I’m STILL waiting on my refund.
Avoid using this company!!!
18 October 2025
Unprompted review
Reply from Cake Craft Company
Hi Sarah,
Thank you for taking the time to share your experience. We are truly sorry for everything you’ve been through with your order, and we completely understand how frustrating and disappointing this must have been — especially given that you needed the items for your cake order.
We sincerely apologise for the delays, the confusion with your order, the late delivery, and the fact that the product you received was out of date. This is far from the standard of service we aim to provide, and we understand how much inconvenience and stress this has caused you.
To make sure your concerns are urgently reviewed and resolved, please email our Customer Experience Team directly at orders@cakecraftcompany.com
and include “FAO_TRUSTPILOT_SARAH_S” in the subject line, along with your order number. A senior team member will personally follow up to ensure your case is handled promptly, including arranging any outstanding refund or replacement as needed.
We truly value your feedback and are committed to learning from this situation to improve our service. Once again, we apologise sincerely for all the difficulties caused and hope to have the opportunity to restore your confidence in us.
With sincere apologies,
Customer Experience Team
Cake Craft Company
Very happy with my order
Very happy with my order. This is my go to company for any cake supply! And customer service has been great! One item was damaged and they've sent another one in no time!
22 October 2025
Unprompted review
Good product.
Ordered, sent, and delivered quickly . Well packaged. Value for money.
10 October 2025
Unprompted review
Excellent quality and very fast…
Excellent quality and very fast delivery.
10 October 2025
Unprompted review
Avoid at all costs
Ordered a chocolate mold. Turned up broken. I asked for a refund but they said they’d send out a new product but agreed even though the plastic was very poor quality and cheaply made but needed it. Waited another week and nothing arrived so had to contact them again and just asked for the refund I originally wanted. They sent an email back to me saying refund had been processed.! That was over 3 weeks ago and I’m still waiting for the money back and have contacted them and still no reply.
Avoid at all costs and don’t waste your time and money. Use a reputable company who wishes to deal with their customers correctly.
17 September 2025
Unprompted review
Reply from Cake Craft Company
Hi John,
Thank you for taking the time to leave us a review — we’re truly sorry to hear about your recent experience and completely understand your frustration.
We sincerely apologise for the inconvenience caused by the broken mould and the delay in your refund. After checking our records, we can confirm that your refund has already been processed.
We genuinely value your feedback and are committed to learning from this to improve both our service and your experience with us.
Once again, we are truly sorry to have let you down on this occasion, and we hope we’ll have the opportunity to restore your confidence in us moving forward.
Warm regards,
Customer Experience Team
Cake Craft Company
What i wanted was in stock
What i wanted was in stock
It arrived quickly and was very well packaged
4 October 2025
Unprompted review
Super speedy dispatch and delivery
Super speedy dispatch and delivery. Got what I ordered and it was well packaged.
26 September 2025
Unprompted review
I find them very reliable and products…
I find them very reliable and products are good quality. Delivery is also quick as it always comes within the time frame and sometimes sooner.
19 September 2025
Unprompted review
Great company
Easy to order, great products, great price, fast delivery, excellent company, always use them as they are 100% reliable
5 September 2025
Unprompted review
very good
great thank you. The goods I wanted at a very reasonable price. Decent delivery time. Will use again
26 September 2025
Unprompted review
Queries handled promptly, but a bit slow to make refunds.
Good shopping experience, but the shop ran out of stock of one of the items that I purchased, even though it seemed to be available when I placed the order. Customer service was prompt to address the issue, but the process to make the refund did not move at the same speed. That is why I deducted one star.
6 October 2025
Unprompted review
Fantastic icing set
Fantastic icing set, easy to use and cakes look professional!
3 October 2025
Unprompted review
Arrived late and unhelpful service
Did not arrive on time even after paying a. Extra £7.50 for delivery for it to arrive on time. They don't pay for returns so you have to find more money to then return the item. Not helpful when contacted. Won't be using this website again.
8 October 2025
Unprompted review
Reply from Cake Craft Company
Hi Katie,
Thank you for taking the time to leave us a review — we’re truly sorry to hear about your recent experience and completely understand your frustration regarding the delayed delivery and return process.
Please could you email our Customer Experience Team directly at orders@cakecraftcompany.com
and include “FAO_TRUSTPILOT_KATIE” in the subject line, along with your order number?
A senior team member will personally follow up to ensure your concerns are properly reviewed and resolved.
We genuinely value your feedback and are committed to improving both our service and your overall experience with us.
Once again, we sincerely apologise for the inconvenience and hope we’ll have the opportunity to restore your confidence in us moving forward.
Warm regards,
Customer Experience Team
Cake Craft Company
What is expected when I expected it.
25 September 2025
Silikomart Garden Leaves Silicone Mat
Great company and excellent quality product - very pleased with my purchase and overall shopping experience. Thank you!
16 September 2025
Unprompted review
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