Horrible shoes and even worse customer service!! BEWARE you can not return the shoes!! The shoes are stiff and poor quality, never again!
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No returns. Yes, they do accept returns under the condition that it is unworn, unwashed, and in original packaging. HOWEVER, they DO NOT provide return labels. If you are living outside Canada or C... See more
What a strange customer service. $50 sandals needing to be returned and company indicated that I pay return postage via USPS and upon receipt I would be refunded only $15.00……WOW was I taken Now ne... See more
I have not received my order, the tracking number is invalid, I have emailed the company more than a week ago with no response. I even allowed a couple of extra days to receive my order due to co... See more
Company replied
Company details
Information provided by various external sources
We started Calceus to offer an alternative: ridiculously high-quality products for men at honest prices that could handle our busy lives. Calceus makes it easy, fun and affordable for everyone to find shoes they love. We're driven by the belief that no matter what your journey is, having the right pair of shoes can make all the difference. Every day we work to ensure that you find the perfect pair of shoes.
Contact info
United States
- service@calceus.org
- www.calceus.org
1.2
Bad
781 reviews
Hasn’t replied to negative reviews
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TOOK TO LONG ON DELIVERY. WILL NOT ORDER AGAIN.
4 May 2020
Unprompted review
Reply from Calceus
Dear Sir/Madam, thank you for your review. We are sorry for keeping you waiting for such a long time. We've tracked the package for you. Your package is in transit. We are very sorry that your order may be delayed by COVID-19. We have just been informed by USPS and FedEx that the shipment will be delayed for 5-10 working days. We always hope to bring the best experience to our customers, and we're doing everything we can to solve this problem. If you need further assistance, please don't hesitate to contact us at service@calceus.org. We appreciate your kind understanding and patience.
I placed my order on Apr 5, 2020 and have not received it yet
I placed my order on Apr. 5, 2020 and have not received it yet.
Any questions please call me @ 336-263-8293
3 May 2020
Unprompted review
Reply from Calceus
Dear Sir/Madam, thank you for your review. We are sorry for keeping you waiting for such a long time. We've tracked the package for you. Your package is in transit. We are very sorry that your order may be delayed by COVID-19. We have just been informed by USPS and FedEx that the shipment will be delayed for 5-10 working days. We always hope to bring the best experience to our customers, and we're doing everything we can to solve this problem. If you need further assistance, please don't hesitate to contact us at service@calceus.org. We appreciate your kind understanding and patience.
I ordered sandals in March and was…
I ordered sandals in March and was charged immediately for them,
I sent you 2 emails questioning shipping and tracking information from you, and NO ANSWER from you.
I called your customer service number over 12 times.
No one answers, No message. The beeping sound sounds like a fax number.
Tried to get your phone number in Canada, but was advised that there is no company by the name, CALCEUS I Mississauga, Ontario, Canada.
What gives???
Jerry P. Pulaski
1 May 2020
Unprompted review
Reply from Calceus
Dear Sir/Madam, thank you for your review. You ordered the leather sandals on our website in April. We never received an email from you. Our phone line is always busy so that you can not get through. We've tracked the package for you. Your package is in transit. We are very sorry that your order may be delayed by COVID-19. We have just been informed by USPS and FedEx that the shipment will be delayed for 5-10 working days. We always hope to bring the best experience to our customers, and we're doing everything we can to solve this problem. If you need further assistance, please don't hesitate to contact us at service@calceus.org. We appreciate your kind understanding and patience.
i ordered 2 pair of shoes on 4/03
i ordered 2 pair of shoes on 4/03. it is 5/01 and i have not received them nor have i heard anything
1 May 2020
Unprompted review
Reply from Calceus
Dear Sir/Madam, thank you for your review. Your package has been delivered 7-8 business days later than usual because of COVID-19. We are sorry for keeping you waiting for such a long time. We've checked your order's shipping information on the USPS website. It shows that the package has been delivered on 5/01/2020. Please kindly check it. If you did not receive it, please kindly call USPS to check where they left the parcel or email us to help you check. Our email address is sandy@calceus.org. Thanks for your purchase.
This was the first time I had ordered…
This was the first time I had ordered anything and everything went very well. Received my order as stated.
1 May 2020
Unprompted review
Just takes too long before you receive…
Just takes too long before you receive your purchase
1 May 2020
Unprompted review
Reply from Calceus
Dear Sir/Madam, thank you for your review. Your package has been delivered 7-8 business days later than usual because of COVID-19. We are sorry for keeping you waiting for such a long time. Thanks for your purchase.
Took a very long time for orders to…
Took a very long time for orders to arrive, over four weeks
29 April 2020
Unprompted review
Reply from Calceus
Dear Sir/Madam, thank you for your review. Your package has been delivered 7-8 business days later than usual because of COVID-19. We are sorry for keeping you waiting for such a long time. Thanks for your purchase.
Calceus Review
Calceus Review
Shoes are nice. The shipment process only took a total of 18 days from Hong Kong,
China to Colorado in USA. I thought Federal Express was going to mess up the delivery
of the shoes since their shipment tracking information was screwed up. The Yun Express
shipping company has a much better tracking system than Federal Express does. I like
the Yun Express tracking web site. It was very professional. Altogether Calceus company
is a good shoe company. The customer service department was very helpful in tracking
my shipment through its trip to my house.
29 April 2020
Unprompted review
Never got my order
29 April 2020
Unprompted review
Reply from Calceus
Dear Sir/Madam, thank you for your review. We are sorry for keeping you waiting for such a long time. The package will be delivered 7-8 business days later than usual because of COVID-19. We've tracked the package for you. We will email you the latest status of the order. If you have other questions, you can contact us by email. Our email address is sandy@calceus.org. Thanks for your purchase.
I ordered one pair of black skate shoes…
I ordered one pair of black skate shoes and received a totally different style that looks nothing like the shoes that I had ordered. I took a picture of the shoes that I received and put it on my profile picture that's the only way I could have added a picture for you to see I received the wrong shoes or maybe that they had been substituted instead?
27 April 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for participating in the review. We are very sorry that you received the wrong shoes. Please put the item you received on the shipping label take a photo together to us . Photos can help our after-sales staff handle your problems. Our email address is sandy@calceus.org. We will forward your request with photo to the after-sales department and reply to you soon. Waiting for your message.
Took too long to get here other than…
Took too long to get here other than that they look good
27 April 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, Thank you for your comment. Affected by the COVID-19, each package will be delayed to varying degrees. The average is 7-8 business days. WE ARE REALLY SORRY FOR KEEPING YOU WAITING SUCH A LONG TIME. Thank you for your understanding and support!
Received on time and very useful .
Received on time and very useful .
Thanks
25 April 2020
Unprompted review
20% off.
Face masks don't seal and I exhale into my eyes. Can't get comfortable with them.
25 April 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, Thank you for your comment. Please adjustable nose seal when you wearing the mask, let the mask fit the face to avoid gaps. Thank you for your purchase.
Gift for husband really liked
24 April 2020
Unprompted review
Have not received my order
I orderd 4 covid-19 masks on approximately on or about April 6th. To date, I have not received them or any notification as to whether they have been shipped. I paid through paypal and the money has already been taken from my account. Please update me on my order .
24 April 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, according to your email address, we only found your order on March 21th. This order has been delivered. Please email your invoice number/ the email address/ name you used to place the order on April 6th. Our email address is Sandy@calceus.org. We will check again after we receiv email. Thank you so much for your cooperation in advance.
The claims department solved my problem…
The claims department solved my problem very quickly and to my complete satisfaction. The service I received is rare these days and I’d rank them at 100%. I have always been happy with their products and think you would too.
23 April 2020
Unprompted review
Great purchase they look good and fit…
Great purchase they look good and fit perfect
23 April 2020
Unprompted review
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