Horrible shoes and even worse customer service!! BEWARE you can not return the shoes!! The shoes are stiff and poor quality, never again!
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No returns. Yes, they do accept returns under the condition that it is unworn, unwashed, and in original packaging. HOWEVER, they DO NOT provide return labels. If you are living outside Canada or C... See more
What a strange customer service. $50 sandals needing to be returned and company indicated that I pay return postage via USPS and upon receipt I would be refunded only $15.00……WOW was I taken Now ne... See more
I have not received my order, the tracking number is invalid, I have emailed the company more than a week ago with no response. I even allowed a couple of extra days to receive my order due to co... See more
Company replied
Company details
Information provided by various external sources
We started Calceus to offer an alternative: ridiculously high-quality products for men at honest prices that could handle our busy lives. Calceus makes it easy, fun and affordable for everyone to find shoes they love. We're driven by the belief that no matter what your journey is, having the right pair of shoes can make all the difference. Every day we work to ensure that you find the perfect pair of shoes.
Contact info
United States
- service@calceus.org
- www.calceus.org
1.2
Bad
781 reviews
Hasn’t replied to negative reviews
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Tracking information is sub par
Tracking information is sub par
Compared to other online vendors...
Take a look at wayfarers online buying experience
The communications back to client is quick and informative. The tracking portal is state of the art...Your tracking is not client friendly....Sorry....
23 May 2020
Unprompted review
I ordered my orders 05/01/2020 up to…
I ordered my orders 05/01/2020 up to now, I don’t received the orders.
23 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, Thank you for your review. But we are confused about this. We did not find the order you placed on May 1. Please provide us with your invoice number. Our email address is service@calceus.org. We will check again after we receive your email back. We found that you placed two orders on April 25. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We are sorry to keep you waiting so long. We and the logistics company are doing our best to deal with this problem. We will email you the latest shipping records that we found. Thanks for your understanding and support.
Were is my order
I've been waiting for my shoes for almost a month still have not received them. This is very disappointing.
23 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting so long. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and the logistics company are doing our best to deal with this problem. We will check with the courier company the current location of the package and the estimated delivery date. We will notify you by email when we receive the response. Our email address is service@calceus.org. Thanks for your understanding and support.
I never received my shoes
I never received my shoes. It’s been six weeks.
Company just replied with the same generic response that I’ve gotten every time that I’ve inquired. 6 weeks at least and I’ve gotten this exact response four times.
22 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting so long. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and the logistics company are doing our best to deal with this problem. We will check with the courier company the current location of the package and the estimated delivery date. We will notify you by email when we receive the response. Our email address is service@calceus.org. Thanks for your understanding and support.
Still have not received my delivery
Still have not received my delivery. It has been about a month. Horrible
21 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting so long. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and the logistics company are doing our best to deal with this problem. We will email you the latest shipping records of the packages we found. Our email address is service@calceus.org. Thanks for your understanding and support.
Reply from Calceus
Dear Sir / Madam, Thank you for your review. We will work hard to improve our service level. Thank you for your support.
Past a month and I still waiting for…
Past a month and I still waiting for my order!!!
20 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting for such a long time. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and logistics companies are trying our best to deal with this problem. We appreciate your kind understanding and patience. Thanks for your purchase.
Took several weeks to get my order but…
Took several weeks to get my order but now that I have received the shoes they are very comfortable and great quality
20 May 2020
Unprompted review
Calceus is a scam
Calceus is a scam. Placed an order for masks on 4/17. A month later and nothing arrived. Do not order from Calceus. They are not a legit company.
20 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting for such a long time. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and logistics companies are trying our best to deal with this problem. We appreciate your kind understanding and patience. Thanks for your purchase.
Do Not Buy
I ordered a box and for the price was hoping, after reading some of the reviews, I would receive a product that was of a decent quality. This is what I received. A good amount of the masks did not have the strip of metal that forms over the bridge of the nose...and the bands that loop over the ears kept tearing away from the material. A product of poor workmanship. Very disappointing and can not recommend for any purpose except for a rag. Wish I had something better say about the product but I don't.
20 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry that the face masks we sent you did not satisfy you. We rarely have the same customer feedback as you, would you please provide us with pictures of masks without metal strips if convenient. Our email address is service@calceus.org. Thanks for his purchase.
Ordered masks in March
Ordered masks in March. Was told they were being shipped from California. Would take 5-10 days for delivery. Still waiting. Almost June. They charged my bank.
20 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. But we are confused about this. We are sorry that we couldn't find your order about ordered the face masks in March. Please send us the invoice number of this order by email, and we will check again after we receiving your email back. Then we will email you the corresponding logistics information found. Besides, we found that you have ordered orders for the face masks from us in mid-April, but these orders will be delivered 5-10 working days later than usual because of the COVID-19 outbreak. We and the logistics company are doing our best to deal with this problem. We are sorry to keep you waiting for so long. thank you for your purchase.
The order I placed on 4/17/2020 is…
The order I placed on 4/17/2020 is still not here(5/19/2020)
I emailed the company 2 times and still have not received a reply.
Very dissatisfied with this company. :-(
19 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We responded to your logistics information about your order by email on May 13. You may find it in the spam mailbox. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and logistics companies are trying our best to deal with this problem. We are sorry to keep you waiting for such a long time. Thanks for your purchase.
I ordered shoes on 4/25/20
I ordered shoes on 4/25/20. I still haven’t received them yet! Today is 5/19/20.
19 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry that we cannot find your order based on your name. Would you please kindly sent your invoice number or the email address/name you used to place the order to us by email? Our email address is service@calceus.org. We will check again when you email back. Thank you for your purchase.
Hate to post things on line
Hate to post things on line, but the customer service is terrible. Can't talk to the product I ordered May 2, as I haven't received it. I can't track it and get no response. Sent them an email May 12 telling them the tracking number doesn't work. They say to wait 72 hours for a reply (unbelievably long). It is now May 18 and I still have not received any response back from them. I suppose it's possible after nearly 2 weeks that they have not shipped, however I should have received a notice if it was unavailable. Didn't realize it was shipping from China. Reviews of Yun Express are terrible.
5/21/20: As requested, I emailed, but they seem to only answer in a public forum.
6/29/20: just received an email from a tracking service that my package was delivered. However they delivered it to the wrong address in the wrong City in the Wrong County. Apparently they got the State right if they delivered it at all. Nothing from the actual delivery service or Calceus
18 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry that we cannot find your order based on your name. Would you please kindly sent your invoice number or the email address/name you used to place the order to us by email? Our email address is service@calceus.org. We will check again when you email back. Thank you for your purchase.
IT IF I NEW IT WAS GOINGTOOK TO LONG…
IT IF I NEW IT WAS GOINGTOOK TO LONG FOR ME TO RECIEVE MY ORDER AND I AM STILL WAITING ON MY OTHER ORDER TO ARRIVE IF I NEW IT WAS GOING TO TAKE THIS LONG TO ARRIVE I WOULD NEVER HAD ORDERED FROM CALCEUS.
17 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, Thank you for your review. We are sorry to keep you waiting for so long. We have tracked your package for you that the USPS official website has updated the estimated delivery time is May 19. We will send the number to him again by mail. Please check it. If you still have other problems, please contact us by mail. Our email address is service@calceus.org. Thank you for your purchase.
Sorry but it took a full month to get…
Sorry but it took a full month to get my order, and you blamed it On Covid19!
That is a bunch of bs, I will not buy from you again.
16 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, Thank you for your review. We are sorry to keep you waiting for so long. We will work with logistics companies to improve transportation efficiency and service levels. Thank you for your purchase.
still haven't received my order.
15 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting for such a long time. We found that your order has been delivered on May 7. We will send you the shipping status of the package by email. If you still have questions, please feel free to contact us by email. Our email address is service@calceus.org. Thank you for your purchase.
The payment to ship the sandals back to…
The payment to ship the sandals back to Canada was $24.00. The sandlas were not worth the money I paid for them plus the shipment cost.
15 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, Thank you for your review. We are sorry that our products did not satisfy you. We will strive to optimize our products to satisfy more customers. After we receive your package at our warehouse, we will refund your original payment account. Thank you for your purchase.
The sandals I ordered were beautiful…
The sandals I ordered were beautiful and I was truly happy with them . I waited over a month but definitely worth the wait .
15 May 2020
Unprompted review
Thanks for reaching out and offering…
Thanks for reaching out and offering masks for sale even though they were grossly overpriced.
15 May 2020
Unprompted review
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