Local shop and petrol stations were charging a lot more than the Calor shop, even with delivery included. Due to bank holiday, took 3 days for delivery which was fine for me, (obviously not if you nee... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an old Calor Gas cylinder that had been forgotten and hidden for several years behind dense foliage at the end of the garden. I did not know how to dispose of it as I no longer drive and my hu... See more
Company replied
Excellent service from Chris Muhl who replaced my LPG tank. I was kept informed of what was happening at all times. The replacement tank was positioned on site quickly and safely. Chris then reset my... See more
Company replied
Cannot fault the 10 year Safety inspection of our Calor Gas Tank. The engineer was Monique, who was friendly and helpful. She explained what was involved and carried out the inspection professionally... See more
Company replied
Company details
- #16 of 29 best companies in Gas company
- #12 of 42 best companies in Energy supplier
About Calor
Written by the company
For over 90 years, Calor has supported off-grid homes and businesses with trusted alternative energy solutions - supplying gas bottles and bulk tanks, and establishing great partnerships and loyalty.
As energy evolves, so do we. Today, we're expanding our focus on sustainable energy and helping both existing and new customers transition to lower-carbon options fit for the future.
From safety and service to innovation and sustainability, we do it right.
Contact info
Athena House, Athena Drive, CV34 6RL, Warwick, United Kingdom
- 0800 626 626
- quality@calor.co.uk
- www.calor.co.uk
4.7
Excellent
26k reviews
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Excellent
Excellent. Delivery service spot on. I asked the team to place it on right spot and collect the empties. No question was asked and secured it and left. Perfect.
3 September 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to share your excellent feedback. We’re delighted to hear that your delivery went smoothly and that our team was able to accommodate your request to place the cylinder in your preferred location and collect the empties.
It’s great to know that everything was secured and left exactly as requested, providing a straightforward and hassle-free service.
Thank you again
The delivery driver Tim Heron was spot…
The delivery driver Tim Heron was spot on, did a fantastic delivery and was very helpful with our returns.
Sarah Nicholson you have a great assett for your company here.
Thank you
3 September 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to share your fantastic feedback. We’re delighted to hear that Tim Heron provided such an excellent delivery service and was so helpful when collecting your returns.
It’s wonderful to know that Tim made such a positive impression. We’ll be sure to pass your kind words on to Tim and Sarah Nicholson, who will be pleased to hear that his service was so highly appreciated.
Thank you again
Hassle free
Hassle free , the guys were friendly , knowledgeable and efficient. Considerate in my request not to damage my lawn
3 September 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to share your feedback. We’re delighted to hear that the team provided a hassle-free service and that you found them friendly, knowledgeable and efficient.
It’s particularly pleasing to hear that they took your request regarding your lawn into consideration and carried out the work with care. We’ll be sure to pass your kind comments on to the team.
Thank you again
Changing out our Calorie Gas Tank
The persons working on the job today were Graham McPeake and Kevin Gillespie. This job would not have been possible to start if it wasn’t for Kevin’s very skilled driving. He had to reverse the lorry up a narrow steep road and around a tight corner to get to the worksite. A quality piece of manoeuvring.
From then on the team completed the change out of our gas tank, fitting a new one in place, transferring all the gas to the new tank.
Graham explained all the safety features on the tank to me and the resetting procedure if required.
The worksite was cleaned up and the boiler was test run prior to their departure. A good job carried out.
3 September 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to share such detailed feedback. We’re delighted to hear that Graham McPeake and Kevin Gillespie provided such a professional and efficient service during the replacement of your gas tank.
It’s fantastic to hear that Kevin’s skilled driving and careful manoeuvring allowed the team to access the worksite safely, particularly given the narrow and steep road and tight corner. We’ll be sure to pass your recognition of his driving skills on to him.
We’re also pleased to hear that Graham took the time to explain the tank’s safety features and reset procedure, and that the team ensured the worksite was left clean and the boiler was tested before they left.
Thank you again
Darren
Darren, Kain and Dan Saunders were very friendly, helpful and professional throughout the install 👍👍👍
3 September 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to share your feedback. We’re delighted to hear that Darren, Kain and Dan Saunders provided such a friendly, helpful and professional service throughout the installation.
We’ll be sure to pass your kind words on to Darren, Kain and Dan. It’s fantastic to know that they made such a positive impression.
Thank you again
Excellent service
Calor recognized the faulty part and sent an engineer before I realized and reported. Phil Deans is very pleasant and professional. Changed from another supplier to Calor, and have been very happy with the services.
3 September 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’ve been so happy with the service since switching to Calor.
It’s particularly pleasing to hear that our team identified the faulty part and arranged for an engineer to attend proactively. We’re also glad that Phil Deans provided such a pleasant and professional service while resolving the issue.
We’ll be sure to pass your kind words on to Phil and the wider team.
Thank you again
Reply from Calor
Hi,
Thank you for taking the time to share your feedback. We’re delighted to hear that you found our team member so helpful, friendly and courteous.
It’s great to know that their positive attitude and good manners made such a good impression. We’ll be sure to pass your kind comments on to them.
Thank you again
very helpful driver Darren Butt 621 SS…
very helpful driver Darren Butt 621 SS made my delivery very easy
3 September 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to share your feedback. We’re delighted to hear that Darren Butt provided such a helpful and efficient delivery service, making the process easy for you.
We’ll be sure to pass your kind comments on to Darren. It’s great to know that his service made such a positive difference to your delivery experience.
Thank you again
Tank visit
It took a while to get the appointment sorted, however when the engineer Monique came, she was helpful, friendly and knowledgeable.
2 September 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that it took longer than expected to arrange your appointment, but we’re pleased that once Monique attended, she provided such a helpful, friendly and knowledgeable service.
We’ll be sure to pass your kind comments on to Monique. We’re glad she was able to make a positive impression during her visit.
Thank you again
Brilliant service as usual
Brilliant service as usual. Driver very considerate, kind, chatty and full of enthusiasm. Would highly recommend.
2 September 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to share your lovely feedback. We’re delighted to hear that you received such brilliant service from our delivery driver.
It’s great to know that you found them considerate, kind and friendly, and that their enthusiasm made such a positive impression. We’ll be sure to pass your kind comments on to the driver.
Thank you again
Top guys and great job
Lpg tank changed quickly with very minimal disruption. Left nice and tidy which is a rare thing these days. Andy Hopkins and Lee extremely nice guys and happy to keep you in the loop of what is happening. Top work!
2 September 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to share your fantastic feedback. We’re delighted to hear that Andy Hopkins and Lee completed the LPG tank replacement quickly, with minimal disruption.
It’s great to know that they kept you informed throughout the work and took care to leave everything nice and tidy afterwards. We’ll be sure to pass your kind words on to Andy and Lee.
Thank you again
Great company to work with
Great company to work with. Order desk seriously friendly and delivery driver the same. If all companies were like this one it would be a pleasant world!
2 September 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to share such fantastic feedback. We’re delighted to hear that you’ve had such a positive experience with both our order desk and delivery team.
It’s wonderful to know that you found everyone so friendly and helpful. Comments like yours are a great reflection of the customer service we strive to provide, and we’ll be sure to share your kind words with the teams.
Thank you again
Michelle W and the Elland office were…
Michelle W and the Elland office were just so helpful and quick
2 September 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to share your feedback. We’re delighted to hear that Michelle W and the team at our Elland office were so helpful and quick to assist you.
We’ll be sure to pass your kind comments on to Michelle and the Elland team. It’s fantastic to know that they provided such a prompt and positive service.
Thank you again
excellent customer service
excellent customer service from Kieren Enticott who went out of her way to send me documents and details while on leave.
2 September 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to share your fantastic feedback. We’re delighted to hear about the excellent customer service you received from Kieren Enticott.
It’s wonderful to hear that Kieren went above and beyond to provide you with the documents and information you needed. The commitment to supporting you, even while on leave, is a great example of the care and dedication we want our customers to experience.
We’ll be sure to pass your kind words on to Kieren.
Thank you again
Had a replacement bulk tank delivered…
Had a replacement bulk tank delivered today, thank you to Michael and Keith. Excellent communication, friendly and professional service.
2 September 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to share your fantastic feedback. We’re delighted to hear that Michael and Keith provided such excellent service when delivering your replacement bulk tank.
It’s great to know that their communication was clear throughout and that you found them both friendly and professional. We’ll be sure to pass your kind words on to Michael and Keith.
Thank you again
Underground tank replacement
Calor needed to replace the 34 year old underground tank at our primary school with new, smaller tanks. It was a large job, but the project management and engineering teams at Calor were fantastic.
The works were planned in consultation with the school over a number of months, they started promptly upon the school closing for the summer holidays and was finished ahead of schedule and in plenty of time before the school re-opened in September.
The experienced project manager, Chris, kept in constant communication and the on-site engineering team, led by Richard, were fantastic. The excavation work was undertaken as neatly as possible and the reinstatement work was to a high standard.
Overall we were extremely satisfied.
Thanks to all involved.
17 August 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to share such detailed and positive feedback. We’re delighted to hear that you were extremely satisfied with the replacement of your underground tank and the service provided by our project management and engineering teams.
We’re particularly pleased to hear that the works were carefully planned in consultation with the school, started promptly during the summer holidays and were completed ahead of schedule, allowing everything to be ready well before the school reopened.
It’s fantastic to hear that Chris kept you informed throughout the project and that Richard and the on-site engineering team carried out the work to such a high standard, including the excavation and reinstatement. We’ll be sure to pass your kind words on to Chris, Richard and everyone involved.
Thank you again
Calor supplied gas contaminated with oil, damaging our gas pipe – four months without gas and the pipe still needs replacing
Our boiler stopped working shortly after we received a delivery of five Calor gas bottles in May. Our gas engineer investigated the problem and found oil in the gas pipe between the bottles and the boiler. He showed us the oil leaking from the pipe and explained that the pipe had been contaminated and damaged and would need to be replaced. He also warned that the boiler itself may have been damaged.
We contacted Calor immediately. Despite initially acknowledging that the gas bottles may have been contaminated, no Calor technician ever came to inspect or replace the damaged pipe. Instead, we were asked to provide an engineer's report, which cost us £150. After numerous emails, Calor eventually collected the bottles for inspection.
Calor later told us that their inspection had found nothing wrong with the bottles. We strongly disagree with this conclusion, given the oil found in the pipe by our engineer.
To make matters worse, Calor collected six bottles but only credited us for five. The sixth bottle had only been opened for one or two weeks and was nowhere near empty, yet Calor refuses to credit it.
Four months later, we are still without gas. The damaged pipe still needs replacing, the potential damage to the boiler has not been addressed, our £150 engineer's cost has not been reimbursed, and one bottle has not been credited.
We simply expect Calor to take responsibility for the problem and provide a proper resolution.
Update
The case has been already in the cylinder manager hands for months ... Why not just send an engineer to check that our pipe is indeed contaminated and either purge it or replace it. No need for the cylinder manager which by the way is judge and jury ...
5 May 2026
Unprompted review
Reply from Calor
HI Maxime,
Please accept my apologies reagarding these issues.
Your case is currently sat with the Area Cylinder Manager who will be investigating the issue for you.
- Gary
Reply from Calor
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service great and our prices competitive. We really appreciate your positive feedback.
Ann-marie at Port Clarence was so…
Ann-marie at Port Clarence was so lovely and helpful . I was quite stressed and ann marie sorted things out made some calls and i have an engineer booked for tomorrow. Thank you x
1 September 2026
Unprompted review
Reply from Calor
Thank you for taking the time to leave such a positive review.
We're delighted to hear that our team member at Port Clarence was so lovely and helpful, especially during a stressful time. It's wonderful to know that they were able to sort things out and arrange an engineer for you so promptly. We'll ensure your kind feedback is shared with them and their management team.
Today I was totally amazed by the…
Today I was totally amazed by the service Calor provided, I had a 13Kg patio bottle with a leak - I reported it at lunchtime and by dinner time it was condemned with a replacement arrangement all thanks to Wayne Shimmon.
1 September 2026
Unprompted review
Reply from Calor
We're so pleased to hear about the excellent service you received! It's wonderful to know that we were able to resolve your issue quickly and efficiently. Thank you for sharing your positive experience.
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