CamelBak Reviews 75

In May I purchased a CamelBak M.U.L.E 3L hydration backpack to use whilst mountain biking. I had previously made good use of just such an item, which I had purchased back in 2003, which was indestructibly robust and which had given me good service for twenty years! However, recently I had noticed that the material — particularly the waterproof lining — was starting to deteriorate. So I purchased a replacement from my excellent bike shop. The price was a hefty £120, but my bike shop gave me a 10% discount.

On first inspection, I was impressed. The design had evolved over the twenty years since my original model and it was a lot easier to store garments, wallet, car keys and bike tools. The bladder capacity had increased from 2L to 3L. However, I also noted that the construction of the harness appeared to have been down-engineered; it just did not feel as robust as my original pack — and the waist strap was, for some reason, now detachable.

I used this pack each time I went out on my bike and, despite my concerns about its strength, I was very pleased with it. I always use the waist strap and everyone else who uses a similar pack for cycling also does the same, so making it removable seemed a bit of a gimmick.

Then, ten days ago, I had a bit of a spill off my bike. Nothing serious — I wasn’t even bruised — but evidently the pack’s harness was subjected to a bit of extra stress because I discovered that the thin piece of material which holds one end of the detachable waist strap in place had been torn clean off the rest of the harness. There was no other damage, or indeed any mark on the pack, but this vital piece of material had gone, rendering the waist strap — and hence for me, the whole pack, unusable.

I spent ten minutes trying to find the strip of material in the long grass but could not. I even wondered whether the strap had torn free before my fall.

I sent an email to CamelBak Customer Services on the Sunday giving an account of this damage. I sent photographs of the damage, as well as my purchase receipt and asked how I could get this fixed or repaired.

I heard nothing all week. Then, on Friday, I received a curt email informing me that CamelBak themselves were not interested in putting this right; I should contact my point of purchase. I then spoke to the bike shop, who contacted their suppliers. I have just been told that this damage is not covered by warranty. Given the almost total absence of anyone in this country with sewing skills, I am now potentially faced with discarding this almost new pack, since it is unusable for me in its present condition.

I have two questions for CamelBak:
1. Why have you made your products so much less resilient than they were 20 years ago?
2. Why do you treat your customers with such disdain?

I certainly shan’t be giving this company any more business and I would recommend that no one else does either.

So, I've been through 4 25 oz stainless Carry Cap and 3 broke on the first use with hand wash. ALL were the exact same- a hole forms at the bottom breaking the vacuum seal between the insulating layers. So you'll be drinking mold and rust within hours. Something in the seal for the vacuum layer fails. Camelbak says it's under warranty and will replace it, but what they don't say is that they will replace it with another faulty vessel. Then again, then again. I'm on a replacement for a replacement. Their customer service stinks based on the fact that it takes no less than 2 weeks to get a replacement. They refuse to issue a refund or provide a working unit. I've had the benefit of using it twice in a month and the rest of the time was spent emailing and waiting for shipping, etc. I once had a lot of respect for the brand, but when they replace defective with more defective and then more defective, I'm not sure that's really a warranty. They are aware of the issue, they don't care. They will keep selling them until people get tired of trying to get what they actually paid for. It's false advertising. I wouldn't recommend any of their products based on this experience.

they have a lifetime guarantee that they only honour if you buy direct from them, they don't tell you this when you purchase it from an independent retailer 👎👎
will not use them again.

This company is garbage as is their products! Bought a horizon 20oz stainless steel tumbler 2 weeks ago. Used it for coffee all of twice. Apparently, camelbak has developed some new type of stainless steel that when actually used, becomes transparent and wears through the "initial" layer, revealing another layer of steel, leaving burn holes in the bottom of my tumbler. Along with the massive amount of rainbow discoloration that no amount of baking soda, vinegar or washing can conquer... Customer service?... Warranty?... Sent them pics and requested a refund or replacement 21/2 weeks ago to which I have heard nothing. Too many companies like this nowadays.

I bought their Podium dirt chill 21oz bottle. I tried it when I received it and it leaked like crazy. Contacted their customer service and they asked for a bunch of information which I gave them and also sent them a video of the leaky bottle. They replied with ''Please send us a photo of the bottle cut in half and then we will process a replacement''. How would you like me to cut the bottle in half! I don't own any hand saws and the only thing I have here which would work is a circular saw or a steak knife. Either which risk serious injury! I replied telling them that I'm not going to risk injuring myself and then they just didn't bother to reply. Cut the bottle in half in order to get a replacement, what an absolute joke. I'll never buy anything from this company again!

Ordered a flask from Camelbak as a Christmas gift for a family member. Box was damaged on arrival and on opening the box noticed a chip on the flask and the logo is peeling. Cannot give this as a gift. I first emailed customer service on 5th of December(immediately after receiving the delivery) had a response on 8th of December asking for pictures (I had attached one on initial email to them). Provided images within an hour of receiving an email from them and still awaiting a response, it is now 4pm on 17th December. I have sent 4 emails since to no avail. I have asked for a refund and for the to pay return postage as item is damaged. If it was that I had changed my mind then I would be happy to pay return postage but as damaged I am not! Extremely disappointed with the customer service and certainly will not purchase from Camelbak again!!

Very disappointed I placed an order on the 23/11/22 my purchase has not been delivered as of 04/12/22 I have emailed 3 times asking when I can expect delivery zero response to my emails.

My bottle developed a fault which is supposed to be covered by the “lifetime guarantee” unfortunately the customer service is non existent and I found them to be extremely rude and unhelpful

I have a HAWG 3L Mil Spec Crux pack that I have been using daily for work and weekend adventures for the last 5 years. I Have been extremely happy with the product. The buckle on the chest strap cracked when a work colleague stepped on it and a replacement wasn’t available on their website. I emailed asking if I could purchase one through another avenue or warranty. I had an email response within 2 hours and a replacement part sent to me in less that 24hrs free of charge.

Just tossed my CamelBak backpack, which I had been using for running and hiking since around 2013. By far my longest lasting pack. Covered thousands of miles with that thing.

Do not recommend ordering cups from them. Promising a lifetime warranty for a product, but after refusing to exchange for a new one.

Contaced Camelbak to ask if they did spare parts for the old military thermobak to be informed they did not have the cap seal . I was offered a new replacement thermobak . Ophélie was great to deal with. I have used Camelbak products for many years and never had any issues with them.

I would recommend Camelbak to any one .

We were big fans of Camelbak Podium bottles, however after weeks of trying to track down spare bite nozzles for the Podium bottles we have, initially through their customer services but resulting in emails what their distributors too, it's resulted in a 'we don't offer these for sale separately', meaning rather than a small cost and a small piece of plastic to replace the damaged valve, I would be forced to purchase a whole new lid again (I've already purchased a few lids in the past, however am fed up with having so many additional pieces of plastic I am never going to use, having had to buy a whole lid just for the nozzle).
For a company that professes to be eco-conscious, their plastic waste footprint must be incredibly high as they don't give an option to only buy the single spare part you need, rather than the 5 parts you are forced to buy. With cost of living skyrocketing, I will be taking my money elsewhere as I don't appreciate being channeled into wasting planet resources, increasing my own waste footprint and cluttering up my kitchen cupboards with loads of never-going-to-be-used Camelbak lid parts. We will use up our remaining bottles and transfer to another brand that actually does care about the planet.

I had a good experience with CamelBak and I am very happy with the quality of the product. Shipping was efficient too

Awful customer service particularly if you are blessed with Ophélie, they don't know their product specs and when your order goes missing they are pitifully slow responding and issuing a refund. Good kit but order from third parties as camelbak as sellers as next to useless.

The best waterbottles! Been using the squeeze bottles for years

I would like to preface this review of Camelbak by firstly saying the original issue with my order was caused by Hermes however Camelbak have a share of the blame in the follow-up dealings I had with them. To make it clear this was a genuine order, my order no. was #129586. I dealt with Ophelie and my customer request was RR11585.

I placed an order on the 17th November for a 1L Chute bottle and a Limited Edition UTMB version of the Horizon Tumbler. I was very keen on the tumbler and this was the main reason for my purchase. I paid the frankly extortionate price of £5.95 for express delivery. A few days passed and I hadn't received any dispatch notice from Camelbak at all, wondering what was going on I checked the order page to find that it had, it gave me a tracking code but no details on what company that tracking code was for. Eventually after multiple attempts I found it was a tracking code for Hermes and it said there had been an issue with my order. I waited until the 22nd November to contact Camelbak, I got my first response from them on the 23rd to apologise and that they would look into contacting Hermes and refund me my delivery charge, frustrated but relatively happy that they were doing whatever they could and that I was no longer paying for a delivery that hadn't come in those timescales I left them alone to make contact.

When I hadn't heard back by the 26th and with no update from Hermes I once again contacted Camelbak suggesting that the parcel was likely lost and that in my opinion the best route forward would be to resend me my order and take up reclaiming the original parcel from Hermes in their time to halt any further delays. Ophelie came back to me the same day to apologise and that they would come back with a resolution by the end of the 26th or on the 29th latest.

On the 29th, Camelbak offered me a full refund, or to do what I asked them to do on the 26th and resend me my items. As I actually wanted the items I asked them to resend the items. I then got an email on the 27th confirming that there were 3 UTMB Horizon Tumblers in stock yet the colour of the Chute bottle I ordered was no longer in stock and would I accept a different colour, I responded less than 2 minutes later to confirm I would accept another colour and that I was glad the tumbler was still in stock as that was what I wanted most.

Just over 24 hours later I get a further email from Ophelie to now tell me that the Horizon Tumbler was no longer in stock and would I accept a non UTMB version. To say I am frustrated is an understatement, I appreciate Hermes caused the initial problems but if Camelbak choose to use a useless courier company they must share the blame, likewise they have failed to deliver on anything I've ordered and now I have no choice but to either accept substitutes I don't want or demand my money back. At the point it is 14 days since I placed my order and I will not be receiving it and now must try and get my money back. Camelbaks customer service leaves a lot to be desired.

When you pay for a premium product you expect a certain level of service to come with it and that is not what I've received. Responses from Camelbak on all occasions but one were usually a day after I messaged.

I will in all likelihood never order direct from them again and if I do get one of their products in the future it would be through a more trustworthy 3rd party reseller. The worst part is had I taken the full refund when it was offered to me I could have placed a new order and likely received the goods I wanted by now. Instead someone who has placed their order after me will get to enjoy goods that should have been mine due to Camelbak not holding back the product I told them I wanted 2 days prior. A shambolic experience all round and incredibly disappointing.

They do not honour there guarantees/warranty do not buy.
Not even a reply to let me know they will not send me a new lid.....

Do not buy camalbak....

I wrote to camelbak about my water bottle teat for my podium bottle teat being dirty inside and even dish washer not getting it clean.
They did fob me off at the start but when I spoke about legionnaire's disease they were more helpful and passed me on to international warranty's
Zyrofisher was there agent and they and Ophélie were only too happy to send me two new teats,
I thought that was service...
Thank you Ophélie

I had to fight so really deserve 4 stars but they need a bit of help on reviews

My Order was cancelled without having any email or message!
I found the order hasn't been updated for a long time, so I sent an email to the "Contact Us" mail on their web. The person replied me saying the order was in process and let me wait. I replied the mail and asked when the order could be shipped, no one answers me any more.

No updates after that. So I sent another mail again to the "Contact Us" mail address.

This time, the person replied me just said the order was cancelled.
Before that, I did't receive any message from this web telling me the order cancelled!!!

If I don't send mail, I will never know the order cancelled????

Is this an apporiate way to work with a new customer???

The worst shop I've ever seen!!!